CheapOair opened its doors in 2005, intending to compete in an ever changing travel market. The intention behind the creation of CheapOair was to allow consumers to have more control over their travel details, straying away from the traditional model of having a travel agent book all their travel.
Fifteen years later, CheapOair is one of the leading travel platforms that still caters to those that prefer travel agents via phone calls. CheapOair clients have a built-in advantage to an extensive network of resources thanks to its parent company, Fareportal. In combination with the accessibility of sources and the industry’s cutting-edge booking technology, CheapOair can cater to all budgets of travelers.
CheapOair's search engine functionality is one of the best in the industry. Many customers have reported that they saved money with a cheap flight by using this functionality. Other site features that travelers may find useful include the following:
The site also offers a way to do a flight search with flexible travel dates. This feature helps users find the best deal possible, three days before and after your selected travel date, and usually results in a cheaper flight.
CheapOair offers various travel services. Its customers can book flights from over 450 different airlines, receive discounted prices on hotels, reserve rental cars, choose domestic or international cruises, and select vacation packages through its platform.
CheapOair recognizes that some travelers in this age prefer booking travel details with someone and those who prefer to book via a website.
Customers can earn travel discounts and gift cards by consistently booking with CheapOair’s rewards program. Once you sign up, there is a tiered rewards system. Users can earn more points per transaction with each successive booking. They can even get $25 for referring a friend.
Rewards members get up to 20 percent off flights and up to 55 percent off hotel bookings, six times reward points for every booking, an account history to easily reference your upcoming or previous reservations.
Shoppers planning to return should know that you can earn two to six times more points when you book through the mobile app.
A CheapOair credit card is also available to help earn points towards future airfare or reservations in addition to the rewards program. Both options, the CheapOair Visa Credit Card and the CheapOair Visa Signature Credit Card issued by Synchrony Bank, offer several benefits.
Six months of special financing is also available.
CheapOair Visa Signature
CheapOair provides its customers with a mobile app that is compatible with Android and Apple devices.
CheapOair offers travel insurance covering trip cancellations, trip delays, lost tickets, medical expenses, and passport loss.
For the traditional consumer who wants to sit down and breakdown detail by detail of their trip with photos, brochures, etc., this is a dying process. Unfortunately, not many in-person agencies are standing these days. CheapOair was created out of the idea to move away from the traditional travel agency model. The company does offer a medium ground option for a certified phone agent to help in the process.
Even though CheapOair has tried to keep the feel of agency booking, it does cost to do this. CheapOair has 24/7 customer service, but the issue is, while getting immediate, human-based assistance, you may rack up some fees. It costs more money to book over a phone call with a booking agent than through the website, as well as a few other things, like cancellations. Trips booked over the phone may incur more significant service fees.
CheapOair charges service fees on their transactions:
The booking fees may be much more if you book over the phone with a customer support travel agent, choose specific vacation packages, upgraded business class, first-class fare, or plan on multi-city airfare trips. Fees are also subject to change.
CheapOair does offer a rewards plan to those who enroll in its membership program (enrollment is free and can be completed entirely online). Still, there are some restrictions and a point system that travelers should be aware of. The point system is broken down as follows:
Points can be earned simply for signing up (up to 500 points upon enrollment), but a high number of points is required to save on hotel reservations. Further, points can only be redeemed on certain hotel chain reservations.
CheapOair and its contractors charge a cancellation fee ranging from $100 to $250, making it very expensive to cancel bookings.
Most airline tickets available on CheapOair are non-refundable. It is up to the airline. If cancelation is approved, a credit can be put toward a future ticket. However, most of the time, this type of credit comes with an expiration date. So, if you don’t book within the proper time, your refund is gone.
Additionally, most bookings and service fees are non-refundable after 24 hours.
Trip protection can be canceled within 10 days of purchase if your travel hasn’t happened.
Within 24 hours of booking, customers can cancel $50 for domestic flights, $75 for international, first-class, or business class. After 24 hours, economy tickets cost $50 to cancel with a future credit, while business and first-class tickets cost $100 to cancel, with the rest being refunded to future credit.
If you don’t want credit for a future flight, the cancellation fee is $100 for the domestic economy and $250 for international economy flights and all business and first-class tickets. Additionally, fees for changing your tickets range from $100 to $250.
Special offers, discounts, or cancelation rates are available for military personnel, natural disasters, the bereaved, and the visually impaired.
Cancellations with the company can only be handled over the phone with customer service or a cancellation request form.
Eddie Rios Ogden, UT
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