Airbnb Logo
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7 User Reviews
Airbnb is a San Francisco-based accommodations site that allows travelers to book unique temporary visits all across the world. Founded in 2008, the Airbnb community made it possible for travelers to book apartments, homes, villas, and even castles in over 191 countries at a reasonable rate. To date, Airbnb has over 2 million listings and more than 60 million people have booked their travel accommodations using the company's site. 

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The Good

  • Unique listings
  • Online booking
  • Mobile app

Unique Listings

Airbnb offers a unique experience to those looking to stray from the typical hotel perspective of traveling. The company allows customers to book apartments, town homes, condos, houses, villas, and castles through a network of "hosts," who must qualify to list their properties on Airbnb. These hosts can be found in the U.S. and internationally. The ability for customers to book properties not found with any other travel agency and stay in the middle of a big city or off in a small, rural town is something that makes Airbnb stand out from traditional booking bureaus.

Online Booking

Airbnb offers online booking, which makes the process simple and convenient for most consumers.

Mobile App

Airbnb offers a mobile app that can be downloaded to Apple and Android devices. Customers can use the mobile app to message hosts, book and view itineraries, and rate their stays.
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The Bad

  • Lack of travel services
  • No rewards program
  • No travel insurance

Lack of Travel Services

Although Airbnb gives customers the ability to book a number of unique lodging accommodations, the company does not allow customers to book flights, car rentals, cruises, or vacation packages.

No Rewards Program

Unfortunately, Airbnb does not offer a rewards program for customers to participate in.

No Travel Insurance

Airbnb does not offer travel protection to cover its customers while they are on a trip.
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The Bottom Line

Airbnb offers thousands of unique listings, online booking options, and a mobile app. However, Airbnb's travel services are limited and the company does not offer a rewards program or travel insurance.
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Star Rating

4.6

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7 Reviews

Review Breakdown

5 grade

57%

4 grade

43%

3 grade

0%

2 grade

0%

1 grade

0%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Eva Garrison Sioux Falls, SD

I've used Airbnb several times. Really enjoyed its service. They give priority to the customers' choice and I've personally never had any issues with any of the places I've stayed.

2 weeks ago

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Cassidy Gundersen Orem, UT

I cannot say enough good things about AirBNB! It is an amazing way to find a good deal when traveling. It is cheaper than hotels in most instances, and a lot of times even nicer too! The people are easy to work with and customer service has helped to resolve issues quickly and efficiently. I would recommend AirBNB to everyone. MUCH better than almost any hotel.

3 years ago

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Hannah Pleasant Grove, UT

Airbnb is a fantastic resource but it is difficult to rate it. Your experience depends so much on the people you rent from. Majority of our experiences have been great! However, you need to know what to look for in a listing so you don't get tricked. Some listings can be misleading and in most cases airbnb won't be on your side.

3 years ago

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Review Source

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Joanna Hester Gilbert, AZ

We are a family of six and don't easily fit into hotel rooms so we started renting condos when we go on vacation. We have used Airbnb several times and have always found great properties at fair prices. Would recommend to anyone.

3 years ago

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Erin Rhoton Pleasant Grove, UT

I love using Airbnb! The houses I have stayed in are clean and the hosts are very nice. They are willing to answer any questions you might have about a property or surrounding area.

3 years ago

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Chase H Provo, UT

Airbnb can be a great option depending on who you are. Understand that every property will have something that isn't perfect about it. I used it for a trip to Spain. Make sure to check the neighborhood if at all possible.

3 years ago

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JRosa Lehi, UT

Saved us a lot of money instead of booking a hotel on our vacation!

3 years ago

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