AAA Travel Logo
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43 User Reviews
LAST UPDATED: October 13th, 2021
In 1900, AAA started off with a few car enthusiasts in California and has since grown to have 54 million members in the United State and Canada. AAA Travel makes it possible for customers to book hotels, cars, flights and cruises. It also provides special hotel offers, such as Disney hotel and ticket packages. With the help of its travel blog, customers can find inspiration for their next European vacation, ideas on how to travel smarter in San Francisco, or cruise tips for traveling with families. Customers can choose from nearly 200 destinations, including places in the U.S., Canada, and Europe.  

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The Good

  • Travel services
  • Booking options
  • Mobile app
  • Travel protection

Travel Services

AAA Travel allows its customers to book a number of travel services, including hotels, flights, rental cars, cruises, and vacation packages.

Booking Options

AAA Travel provides three different booking options for its customers to choose from: online booking, phone booking, and in-person booking. This makes it easy for all customers to book in a way that they are comfortable with.

Mobile App

AAA Travel offers a mobile app, which is available for Apple and Android. The company's app allows customers to receive discounts, access maps, create itineraries, and more.

Travel Protection

Customers of AAA Travel receive access to the company's travel protection plan, which covers towing, emergency fuel, travel consultants, and lost baggage.
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The Bad

  • No rewards program

No Rewards Program

Unfortunately, AAA Travel does not offer a rewards program of any kind to its customers.
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The Bottom Line

AAA Travel offers several travel services and booking options, in addition to a mobile app and travel insurance. However, the company does not offer a rewards program.
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Star Rating

1.9

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43 Reviews

Review Breakdown

5 grade

14%

4 grade

7%

3 grade

2%

2 grade

9%

1 grade

67%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Cathy Castaic, CA

My husband and I took a 7 day vacation to Hawaii, just this February 2019. Everything was great except for the fact we were not informed of the closure of the SS Arizona's viewing doc. Our agent new that was the main reason we wanted to go to Oahu, she even booked that specific tour for us. She must have known it was closed in 2018 because of damage. That was a major disappointment for my husband! We would not have taken or paid for that tour. We could have gotten it much cheaper if we just wanted to go to Pearl Harbor . We just had a little boat ride around the harbor. It wasn't a total loss though our tour guide was exceptional . The fact that we were not informed of the closure to make our decision, was very non professional ! I suggest you inform future travelers to Pearl Harbor of that closure before they pay all that money and be disappointed !

2 years ago

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Villanova Mike Villanova, PA

AAA is highly dependent on the agent you get. We booked an Iceland tour in 2017 and a trip to Africa this year. Both were very enjoyable. For Africa we went to our closest AAA and the agent kept promising she wou ld get us something and never did. We gave up and went to the King of Prussia office and Nicole was a pleasure to deal with and effective. I look at AAA not for their booking expertise but more as an organization who vets other agencies, usually successfully. For Africa, they used African Travel in Glendale, CA who I would highly recommend. They had all the right properties and ground agencies to make our trip just right. So usually it is not AAA who gets the kudos or faults, but the individual agent and their booking partner. I will continue to book through them but make sure you get someone who will serve you right.

2 years ago

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Review Source

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Jess Pritt Wooster, OH

We had booked flights and a cruise through them and we couldn't wait to go. They answered all our questions we had about the cruise and how else they could help us in the future but unfortunately due to the pandemic everything had to be cancelled. Laurel, our travel adviser, helped tremendously with Carnival and Southwest to get us our money/credits back for another trip we have planned. She is great!

1 year ago

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