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Wesley Financial Group

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6.6

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LAST UPDATED: March 14th, 2024

Wesley Financial Group, LLC (WFG) is a timeshare exit company based in Franklin, Tennessee. Founded in 2011, WFG helps people that are experiencing financial stress caused by a timeshare obligation. It specializes in resolving timeshare issues caused by deceitful sales tactics. For example, WFG helps timeshare owners who feel like they have been lied to, misled, or pressured into a timeshare agreement.

Since its start in 2011, Wesley Financial Group from a team of just two — McDowell and his son — to hundreds. It operates two Tennessee offices, as well as one in Nevada.

Wesley Financial Group handles all phases of the cancellation process internally and boasts a 98% success rate. In 2019, the firm helped over 15,000 families cancel more than $50 million in timeshare mortgage debt and maintenance fees. To back up its claims of ongoing success, WFG regularly shares its latest timeshare debt elimination achievements on social media.

Read on for the pros and cons of choosing Wesley Financial to cancel your timeshare — or skip ahead to read Wesley Financial Group reviews from customers.

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The Good

  • 100% Money-Back Guarantee
  • Straightforward Timeshare Exit Process
  • Personalized Customer Care
  • Experienced Company Leadership
  • Timeshare Maintenance Fee Calculator

100% Money-Back Guarantee

Wesley Financial Group offers customers a money-back guarantee.

Once accepted as a client, you are covered by a money-back guarantee, which states that your timeshare will be terminated within the contractually agreed upon timeframe. The company's Service Agreement with each client determines with specificity the types of termination that will satisfy the guarantee.

If their timeshare ownership is not terminated during the contractually agreed upon timeframe, then WFG, upon written request from the client, will refund 100 percent of the fee that the client paid to Wesley Financial.

Straightforward Timeshare Exit Process

This timeshare exit company has a simple, transparent process, with four simple steps:

  1. First, a timeshare owner signs up for a free consultation.
  2. An Account Director is assigned to create a file and assist clients in having their account approved for guaranteed cancellation.
  3. Next, the Resolution Department will work around the clock to have the client's contract permanently terminated. Clients are assigned a single point of contact and will receive timely and regular updates from them on their account.
  4. The last step is clients being timeshare free. Once everything is sorted and the timeshare is canceled, clients will receive confirmation and can celebrate.

Personalized Customer Care

When you work with Wesley Financial Group, you are assigned a case manager to guide you throughout the process. No matter the industry, consumers appreciate having an actual person, whose name they know,  that is familiar with your situation to call or email, rather than just a hotline covered by all-purpose service agents. 

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Highlight: Customers appreciate WFG's customer service throughout the process.

The timeshare exit process can take anywhere from months to years. When timing is unknown, it's helpful to have more than just a customer service hotline to call for help. WFG assigns service reps to each account. Customer reviews praise WFG's client support team and express satisfaction with the team's service.

 

Click on the links below to check out Wesley customer reviews mentioning the following:

Experienced Company Leadership

Wesley customers benefit from the company's expert leadership. Wesley Financial Group CEO Chuck McDowell is known as a pioneer of the timeshare advocacy industry. Born and raised in Tennessee, McDowell started his first company in 1982 and spent some time as a stockbroker. He later joined the insurance industry before becoming a sales representative for Wyndham Destinations — the world's most extensive vacation ownership and exchange company.

While working for Wyndham timeshare sales for less than a year, McDowell learned that the timeshare industry was not what he thought it was. He felt that the company encouraged deceitful tactics to get consumers to buy a timeshare. He left the industry to work for the opposing side, fighting for consumer rights. 

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Highlight: CEO Chuck McDowell stood up to Wyndham, the biggest timeshare company in the world. 

Soon after leaving timeshare sales (and helping people get their money back), Wyndham Vacation Resorts, Inc. filed a $5.9 million lawsuit against McDowell. Against the odds, McDowell withstood the suit and won. It took a jury less than 20 minutes to side with McDowell in Federal Court. 

To this day, McDowell continues to fight against timeshare fraud.

Timeshare Maintenance Fee Calculator

A timeshare obligation can quickly grow over time. The WFG website has a helpful calculator tool to help timeshare owners understand their growing maintenance fees.

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The Bad

  • Prospective Client Vetting

Prospective Clients Vetting

Wesley Financial Group uses a thorough review process to vet prospective clients. Not everyone is accepted. Several factors determine the eligibility of each timeshare owner, including the following:

  • Which resort developer your timeshare agreement is with — WFG works to cancel timeshare contracts from over 300 timeshare companies and vacation ownership programs
  • What you were told during the timeshare sales pitch and signup process

Not everyone looking to get rid of an unwanted timeshare will be accepted as a client by this timeshare relief company. 

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The Bottom Line

Chuck McDowell founded Wesley Financial Group to help people who feel like they were lied to, misled, or pressured into a timeshare purchase. The company takes great pride in assisting people and putting its customers and their financial goals first.

Those interested in getting rid of their timeshare can sign up for a free consultation. If accepted, Wesley Financial Group will do everything in its powers to cancel the timeshare contract. If for some reason, the company cannot deliver within the specified time period, the company offers a 100 percent money-back guarantee.

If you are still undecided, scroll down for verified Wesley Financial reviews from consumers. 

Have you worked with Wesley Financial Group to cancel your unwanted timeshare contract? Let us know about your experience with a quick review below.

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Star Rating

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4.2

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478 Reviews

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Paul Lancisi Monson, ME

I never got past the the acceptance interview with a said “VP”! Totally disappointed with someone who was not qualified to handle a financial transaction that could barely read the script in front of him. The pressure was as bad if not worse than the salesman who coralled us into our original purchase over 30 years ago. At the cost of almost 6k and up to a 5 year period of “possible resolution “. I don’t feel it’s worth it for our circumstances. Just a total let down on the expectations after watching a 30 minute YouTube on the company’s vision and goals. Very well staged I must say. I’m sure this organization has helped many people but, definitely not my style of relationship with an organization. Good luck!

3 months ago

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Reply from Wesley Financial Group

Thank you for reaching out to us with your concerns, we appreciate your feedback. As a company, we’re always looking for ways to improve our processes and ensure that our customers receive high-quality service. Our introductory film provides an overview of our company's background and operations, and we believe it's important for our clients to watch it before calling us to better understand our passion and services. With over 11 years of experience, we've developed expertise in this field and can help make the process smoother for our clients. Our process has helped over 30,000 families in the past, and we'd be happy to address any concerns you may have. Please don't hesitate to contact us at (800) 425-4081 if you need further assistance.

Dec. 13th, 2023

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ReBekka Delk Marshfield, MO

If I could put a zero I would, DO NOT go with this company! They make you do all the leg work, they don't contact the company at all they expect you to. We stopped paying on our time share, it went into default due to non payment and we received a letter of forfeiture due to non payment. I received a letter from wesley financial saying congratulations your timeshare has been canceled. Umm, not by anything this company did like they said they would. I am not released from paying and now my credit is taking a hit and the mineys are still owed, you know what they did, send me an email to a credit recovery service. How is this them getting our membership canceled? Going into default for non payment? That had nothing to do with them. And their advertisement says they get it to where u won't have to pay fees and annual payments.. no they dont!! Very very very upset 😡 unsatisfied, and want our money back because they did nit get our membership canceled like they said. We got our membership canceled due to non payment and it going into default.

8 months ago

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Reply from Wesley Financial Group

We apologize for any dissatisfaction you may have experienced with our services, ReBekka. We take your feedback seriously and apologize for any inconvenience or frustration this may have caused you. Our team is committed to working with you to find a resolution that addresses your concerns and provides you with the support you need to move forward. We have located your file and forwarded your concerns to management. If you have any further questions or concerns, please do not hesitate to reach out to our client services department at 615-560-7442.

Dec. 22nd, 2023

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Kimberly Adams Ocala, FL

If I could, I would give them no stars! They are worse than the timeshare companies, nothing but lies. False promises, and false hope- the only thing Wesley can actually guarantee. Their company claims to want to help you, and that they are the good people; however, they are only after your money. Their customer service is pretty much non-existent, good luck hearing from them more than once a month- and if you don't reach out them to, probably even longer! Thousands of dollars spend for them to "help" us get out of the timeshare, but actually they didn't help at all. The outcome of it resulted in us still owing the timeshare company, and a significant drop in credit score since we were told to stop paying. Do NOT hire this company, you are better off contacting them yourself to get out of your own timeshare. Do not believe all the positive reviews, they are fake- and at every opportunity, they will delete the truthful reviews.

11 months ago Edited April 3, 2023

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Reply from Wesley Financial Group

We have made every effort to reach an amicable solution with this client. We are happy their timeshare is canceled.

Apr. 7th, 2023

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Elizabeth Jane Otte Marion, IL

This company claims to help you exit your time share, but that is not our experience. After a few months of instruction and advice from Wesley Financial, they sent a round of employees--one after another--to work with us. Each one was new, and we started again. Last year we were contacted by our time share company and asked if we wanted to deed back our time share. Wesley Financial had nothing to do with it. We were told by the time share to contact their lawyer, and the deed was sent back to the time share in less than three weeks--all total. The response from Wesley Financial to our comment on the Better Business Bureau website was, "We reviewed your file and we see that your timeshare has been cancelled." They had no knowledge that our time share was cancelled because they had nothing to do with it. We paid $5,000 for little to no help.

1 year ago

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Reply from Wesley Financial Group

Every situation is different in regard to timeshare cancellation. We have contacted this client regarding this review. We are glad you’re out of the timeshare.

Feb. 3rd, 2023

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Sonya lately Southfield, MI

I contacted Wesley about 4 years ago and every time I see their commercials now, I get mad all over again thinking about the money I wasted paying them to do nothing really. Although I was able to get out of the timeshare agreement, I felt like I was scammed all over again. I paid about $7,000 for something I could've done myself for free! All they did was told me to call the timeshare's customer service and gave me a script to read to them and after a couple of phone calls they let me out of the contract. What they did was not worth the $7,000 I paid! Not worth the money! The more I think about it the more I wanna sue them to get my $7,000 back.....

1 year ago

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George Carpenter

Horrible experience here! I signed up paid over 5K and never was able to hardly talk to anyone, my welcome call took forever to get and when it came I was out of town away from all my paperwork they said they would call the next week. I called them two weeks later and took forever to talk to them. When I said I wanted to cancel because of lack of communication and the fact I felt they were taking advantage of me it took over a month again, I had to remind them I have not been canceled and a week or so later I finally got the call to cancel. Complete failure on their part and they were not even willing to refund which shows they truly do not care. Way to treat a retired military member and member of the clergy people! I rate them with the timeshare industry they claim to get us out of!

2 years ago

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Melissa Y Ocean City, NJ

Not helpful. We barely had any contact from the agents assigned to our case.

1 year ago

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Reply from Wesley Financial Group

We'd be happy to address any concerns you have. We are unable to locate your client file based on your Best Company profile. Please contact our office at 800-425-4081.

Mar. 7th, 2023