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Ticketmaster

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6.6

Overall Score

14 User Reviews

3 days ago

Ticketmaster

Ticketmaster offers unique guarantees for customer satisfaction

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With approximately 50 years of experience, Ticketmaster has many years of successful business under its belt. On January 25, 2010, Ticketmaster and Live Nation merged. They are officially under the name of Live Nation Entertainment. From affordable options for ticketing your own events to competitive prices for tickets and events, Ticketmaster is a professional company that can meet your ticketing needs.

The Good

  • Convenience
  • Lots of Experience
  • Unique Guarantees

Convenience

Ticketmaster allows you to download and print your tickets from your home. They are also mobile-friendly and feature an app for both iPhones and Android devices.

Ticketmaster also allows you to use these services for your own event. You can contact the company to find out how to list your event on their website and all the related fees.

Experience

Ticketmaster has been in business for almost 50 years. The company has the most experience in ticket sales across the United States and Canada. Its customer service is reportedly very friendly and helpful.

Unique Guarantees

Ticketmaster also has a few guarantees that make them stand out. Their Ticketmaster Fan Guarantee makes them a very trustworthy and reliable company to work with. Customers know where the tickets come from. Customers can also return tickets within 3 days or exchange tickets if they find a better deal. Ticketmaster offers refunds if the event is canceled. Ticketmaster has worked hard to provide customers with peace of mind about their purchases.

The Bad

  • Fee issues

Fee Issues

They do not have a set fee schedule. The fees chosen for these tickets are those that each individual client sets for their own venues and events. The fees can vary greatly from event to event. The other fees issued to tickets seem a bit excessive. There's a base price, taxes, and fees for processing, TM+ resale, delivery, and facilities.

The Bottom Line

Ticketmaster knows the ticket business. They have a streamlined process on the web and on their app. They offer a wide range of events and have clear policies listed on their website. It would be nice to have clearer details about their range of fees on ticket purchases ahead of time. It would make comparing Ticketmaster to other ticketing companies easier. Ticketmaster has been in business the longest of the companies we've researched. They provide excellent service, a return policy, and ticket insurance. We recommend Ticketmaster for ticket purchasing needs.

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User Reviews

3.8

14 Reviews

Your trust is our top priority, so we check all reviews for accuracy and relevance. Additionally, we do not allow companies to alter or remove reviews. Learn more

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Lindsay Fritts
November 16th, 2018 San Diego, CA DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Ticketmaster is the only place I go to book tickets to something, I have no question of the tickets authenticity and I can easily pick my seat and send tickets to other people who are going with me!

Helpful?
Amber C Frey
November 16th, 2018 San Diego, CA DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

I go to many, many concerts so I buy from Ticketmaster all the time. It's always a super quick and easy process getting tickets and I like that you can zoom in to actually pick specific seats. The only reason I'm giving them 3 out of 5 starts is because of their ridiculous fees. Buying four $25.00 tickets should not end up coming to over $200.00. However, they are pretty much the only place to buy major concert tickets at so I bite the bullet and pay.

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Kathie Bowman
November 16th, 2018 Lakeside, CA DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

i use ticketmaster often to buy concert tickets. the website is easy to use and makes it easy to find exactly what im looking for

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L Fowler
August 29th, 2018 Pleasant Grove, UT DETAILS
Value for your money
Quality of product or service
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Company trustworthiness

I like to use Ticketmaster to buy my concert tickets because it gives me the best price available. I've compared them to other companies and their prices are slightly less. I like their app you can put on your phone to make it easy to access your tickets.

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Amy Stewart
July 6th, 2018 Gilbert, AZ DETAILS
Value for your money
Quality of product or service
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Company trustworthiness

I have used Ticketmaster for a long time to purchase all of my concert tickets. I love the ease of purchasing. I also enjoy the emailed tickets right after purchase. Makes my life easy!

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Cassidy Gundersen
December 12th, 2017 Orem, UT DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

I have not been impressed with my use of ticket master. The fees are outrageous and the service is mediocre. Their terms and conditions are also a little much. I have yet to have a positive experience with them. I would try using a different method if you looking for tickets.

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Lindsey
December 11th, 2017 American Fork, UT DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

I've used Ticketmaster a few different times, and I think it's great overall, but I wish it were a little more user-friendly online.

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Linda Hill
November 8th, 2017 DETAILS
Value for your money
Quality of product or service
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Company trustworthiness

Ticketmaster has been around since the dawn of time and they know their stuff. I never worry about ticket purchases through Ticketmaster.

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Landon
October 30th, 2017 Centerville, UT DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

I've been buying all of my tickets here and I like that they are doing the fan presale to make it easier for real fans to get tickets before it sells out. It makes it really convenient and helps me get tickets to the shows that I really want to go to.

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ousawvh2
October 30th, 2017 Leesburg, VA DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

I have a love/hate relationship with Ticketmaster. My favorite convenience TM offers is pick your own seat functionality. However I dislike when specific shows don't allow me to pick my own seat and I have to rely on the "Best Available" function to give me seats I don't like. The pick you own seat functionality should always be available, but if you want to use best available give consumers that option. I strongly dislike the amount TM charges for additional fees. I'm doing all the work (selecting tickets, supplying billing information) and their already paid for software executes the transaction. I wished they'd lower their fees. The didn't get the nickname Ticketschister for no reason. I have used there ticket exchange feature to upgrade my tickets for better tickets with their customer service reps. Unfortunately they're the primary ticketing agency for all major shows so I'm stuck having to use them and paying their fees.

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Cher
October 25th, 2017 Leesburg, VA DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

We are a big concert family and always purchase our tickets through ticketmaster when we can.

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Sandra Dubas
June 14th, 2017 Salt Lake City, UT

I bought tickets for a few different concert from their website. I didn't have any problems and the prices were cheaper compared to other ticket websites.

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Jonny Hancock
June 12th, 2017 Draper, UT

I have purchased concert tickets a few different times through Ticketmaster, and I've never been disappointed. There are fees, but they didn't seem any steeper than what you would pay through any other event ticketing platform. I like that Ticketmaster keeps me in the loop by sending me emails about upcoming shows that I might like based on my past purchases.

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Patrick
April 11th, 2016 Minneapolis, MN

The fees are insanely high, especially if you are getting cheap tickets. There have been times when the fees are higher than the actual price of the ticket. Ticketmaster also partakes in predatory business practices, including partnering with the Yankees to nearly eliminate the ticket resale market. Sadly, if a team uses ticketmaster, they are your only option for tickets directly from the team. I strongly suggest that you look at resellers and choose the cheapest price. You don't get anything for the fees.

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