ScoreBig

verified
ScoreBig Logo

6.0

Overall Score

53 User Reviews

5 days ago

ScoreBig

verified
Time in Business: 2003

ScoreBig takes all of the unfilled seats from events and sells tickets at a huge discount. Live event tickets usually have 40% of unsold tickets so you are able to bid on tickets and save lots of money. Even if you think an event is sold out, you can often find last minute ticket sales here.

The Good

  • Helpful customer service
  • Guarantee to pay less
  • Great features

The process is simple, you bid on the ticket and if your price is accepted you are guaranteed to have tickets with in the highlighted seating section on the map. You are guaranteed to get event tickets at 10% to 60% below the box office price.

Customer service is said to be very helpful and proud of the assistance they provide customers.

Although there is not a refund policy in place they do guarantee that you will pay less than full cost and that your tickets will come in time for your event. They guarantee that they are authentic tickets and that your seats will be in the general area that you purchase them for.

Though not related specifically to ticket sales, the website has the corporate team listed with pictures and bios. This has always been a nice feature in our opinion since you can put faces to names and know who to contact if you ever have a problem. It also shows a bit of transparency. 

ScoreBig offers two different kind of seat inventory: Zones and Buy Now. With their zone selection seats (called "Make an Offer"), customers can save up to 60% below the retail price. In these cases, customers can't pick their exact seats, but they can choose the seating area (zone) they want to sit in. Buy Now seating allows you to choose exactly where you want to sit.

The Bad

  • All sales are final
  • Service fees
  • Cannot sell tickets

One downside to a ticket bidding website such as this, is that ticket sales are final. They most likely make exceptions for extremely unique circumstances. So you must be sure that you really want the tickets you are bidding on and that you are able to attend the event so you don't lose money with tickets that you don't end up wanting.

Additionally, ScoreBig also charges a service fee as well as a delivery fee for every ticket request. While the company does not disclose the specific rate or amount applied, customers would do well to inspect their ticket order before finalizing.

For now, there is no option for consumers to sell extra tickets on the website. ScoreBig gets their tickets from primary and secondary distributors. However, they are working on creating a place for consumers to sell tickets on their website in the near future.

The Bottom Line

ScoreBig is a great way to find discounted rates on event tickets. The company's customer service is both responsive and helpful. That being said, customers need to be aware of the service and delivery fees associated with their ticket orders, which could potentially counteract whatever discount they're able to find on the tickets themselves. That said, BigScore can be a good fit if your top priority is to find discounted tickets.

Disclaimer

As part of our service, we attempt to partner with all the companies that we review, and may get compensated when you click or call them from our site; however, regardless of any current, past, or future financial arrangements, companies listed on Best Company cannot buy their position, nor do we manipulate or inflate a company's ranking for financial gain. A company’s ranking is based on and calculated by an objective set of ranking criteria, as well as user reviews. For more information on how we rank companies, click here.

All user reviews posted on Best Company are subject to screening and approval. We reserve the right to approve or deny any review posted to this site in accordance with our Review Guidelines. Best Company never suppresses user reviews—unless they are being investigated for authenticity, or if they violate our review guidelines. We encourage anyone who suspects a user review to be fraudulent or intentionally inaccurate to please notify us here.


User Reviews

1.4

53 Reviews

Your trust is our top priority, so we check all reviews for accuracy and relevance. Additionally, we do not allow companies to alter or remove reviews. Learn more

Sort by:
TeaTee
May 22nd, 2018 Philadelphia, PA DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Having never used ScoreBig I was a little apprehensive. I was trying to get tickets for Southside Johnny and the Asbury Jukes concert at the Keswick Theater. After looking on Stubhub, the cheapest seats available were $99. I actually tried purchasing 2 tickets but there was a gliche in the process and it wouldn't complete the purchase. Mind you, I tried repeatedly w/o success. Strictly due to frustration, I looked around for other sites and found ScoreBig. I read numerous reviews (both good and bad) before I decided to use ScoreBig. The deciding factor was their tickets were only $69 a piece. The whole process went very smoothly. Though it took about 1 1/2 to 2 weeks before I rec'd notification that my tickets were available for download/printing, the site does inform you that it may take several days before you are notified. And in some cases, notification may not be until just a few days prior to the engagement. Some reviewers complained there was not a "barcode" on their tickets which created issues at the venue. Every aspect of my purchase went well. The night of the show my tickets were accepted without a problem. In fact, I had much better seats at a much lower cost than any other site offered. My only complaint is the same as others. The excessive fees which are added on to the final price of the purchase. Overall, I was really impressed with ScoreBig and have already recommended them to family and friends.

Helpful?
Michelle Migawa
May 21st, 2018 DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Very good seats , dead center second level. Nothing is blocking your view !!

Helpful?
Gary Allen
May 16th, 2018 Chico, CA

Great seats, easy to find and get too. Field view was super.

Helpful?
Douglas Lindheimer
May 16th, 2018 Hallandale, FL

Girl was a few minutes late because of weather but called and greeted me with a smile. Very professional and would recommend your company.

Helpful?
[email protected]
May 11th, 2018 New York, NY

website was easy to use and tickets were perfect

Helpful?
John Person
May 18th, 2018 Marshfield, WI DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

It’s easy, select your venue, check it out, click I’ll take it, tickets will be either emailed or FedX. Then go and have a great time.

Helpful?
Erica
May 9th, 2018 Elizabethtown, PA

It was great. Very easy to navigate and select everything, very quick and simple. The concert was awesome too. Highly recommend this company.

Helpful?
Edgard Jerez
May 7th, 2018 Fontana, CA

A friend recommended this website and after we experienced how easy was to purchase tickets trough ScoreBig, we are definitely your #1 fan.

Helpful?
Brenda Lopez
April 30th, 2018 Wichita, KS DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Great price for amazing seats! Easy transaction.

Helpful?
Eric Blanton
April 10th, 2018 Toledo, OH DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Your service is great connecting people who have tickets with those who want them, but the fact I could have bought another ticket for what you guys charged in service fees is ridiculous.

Helpful?
GARY CANGI
April 9th, 2018 New Prague, MN DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

The ability to filter and select the seats a wanted was a real time saver. The transaction was easy, and garunteed, the tickets were delivered right away and the event was fantastic.

Helpful?
Alesia
August 31st, 2017 Plano, TX

I bought tickets to the Janet Jackson concert before it was canceled in Jan 2016. Once the concert was canceled no refund was given and no credit was offered for future events. After her tour was rescheduled to come to my town, I called to get my ticket s updated/reissued they stated that although they have the same name they were not the company that I bought my tickets from and therefore could not be of any assistance. Real online Scammers!!!!!!!!!

Helpful?
Allison
July 14th, 2017 Aston Mills, PA

Not sure why everyone has a problem with ScoreBig. I have used them twice and never had a problem.

Helpful?
Mike Grabowski
May 9th, 2017 CA

You can no longer bid on tickets. Tickets are all set prices. On top of that, you have to pay at least $15.00 to have them "delivered". Even if they are electronic tickets. Score Big has gone to crap after the ownership change

Helpful?
Shelly October
May 2nd, 2017 New York, NY

Got Janet Jackson tickets. Then the concert was cancelled. They said they'd refubd me and it's been 1 year and nothing! Really unreliable service and no response from this company. Do not purchase anything from them.

Helpful?
Brian Hake
March 27th, 2017 Garden City, MI

They are a scam! I will not but from them!

Helpful?
Patrick Murphy
January 23rd, 2017

Best Companies review is DEAD WRONG! They say no fees??? The site added a $37.00 fee to a $148.00 ticket!!!

Helpful?
Shaun Keating
November 10th, 2016 Pottstown, PA

I was Sold a Bum Ticket, a Scam Ticket from Score Big. The ticket was refused for entry at Lincoln Financial Field in Philly. They ( Score Big ) refused to help Me! THE WORST CUSTOMER SERVICE EVER!!! I bought a ticket to the Vikings at Eagles game Oct 23rd 2016. I bought the ticket on 6-12-16; since my purchase was over 60 days I couldn't dispute it with my Bank. DON'T BUY FROM THIS SCAM COMPANY!!! This is the reason why Score Big tickets are not offered and are no longer sold on Seat Geek! STAY AWAY FROM THIS SCAM COMPANY AND WEBSITE! I will try to Sue this Scam Company!

Helpful?
LAURIE
November 11th, 2016 Troy, NY

Score Big is a scam! I purchased tickets in May for an NFL game in November and received an email yesterday stating they have been invalidated. After trying to research what happened, turns out Score Big filed for Bankruptcy in October and all tickets have been invalidated. They can't be of no help, they can't refund the monies spent, and can't help me tell my son that he now can't see his favorite team play live on Sunday. If anyone reads this at all, do NOT give your business to Score Big! Only trust Ticketmaster or NFL Ticket Exchange.

Helpful?
Shannon Beisel Hennigan
October 22nd, 2016 Willis, TX

I got an email saying the company was liquidated and I would not get my tickets!

Helpful?
David Sperling
October 22nd, 2016 Clifton, NJ

Do not buy from Scorebig unless you like invalid tickets. I was sold invalid tickets for the Giants Redskins in September. I was forced to buy new ones at the box office and that I would be refunded for both sets of tickets. Now they are telling me this. ScoreBig, Inc. entered into an insolvency process on October 7. It is not a bankruptcy, but a different form of insolvency under CA state law called an Assignment for the Benefit of Creditors. As of right now, the company is working with an extremely limited staff and budget. Operations are NOT normal course. In an insolvency situation, all company bank accounts are closed and new accounts are opened, which further disrupted operations. All funding for the operations, including refunds, must be funded by an investor or lender. This is cumbersome and time consuming, which is why the refund process is taking longer than planned. We completely understand your frustration and concern regarding your refund, and if you are unable to wait, we would advise you to follow up directly with your financial institution to see what recourse you have in order to recoup your funds as quickly as possible Thank you, Do not buy from them. You'll get screwed

Helpful?
jake
October 19th, 2016

Purchased NFL tickets from this scam site, a few days later I received the "tickets" via FedEx. Just a few days later I got emails from the ticket brokers that the tickets were no good that scorebig had collected the money but not paid the ticket broker so thousands of tickets that this scam site sent were no longer valid. Buy your tickets elsewhere and actually get what you pay for.

Helpful?
G
October 9th, 2016

Do not use this website! I never write reviews but am extremely upset with this company! Our football tickets did not work the day of the game! Someone else had the same tickets and got in before us! Thanks for ruining my birthday!!!!!!! Never will use this website in a million years!

Helpful?
BryanMoog
November 11th, 2016

Tickets we purchased were not valid due ti Scorebig not paying vendors. BEWARE!!!! We had to repurchase tickets thru Ticketmaster.

Helpful?
Bob Jones
October 6th, 2016 Baltimore, MD

Scammed out of $1700 Do not use. Claim a liquidity crises. They take your money and do not deliver the tickets

Helpful?
Renee Roehl Kusilek
October 6th, 2016 Hudson, WI

We bought $1200 worth of tickets for the Packers game and was told 1 week before that they weren't valid and that was it. No one answers emails or phones! Don't do business with these scam artists!

Helpful?
Matt Nolan
October 6th, 2016 Palm Harbor, FL

They issued me 2 invalid tickets to a baseball game. I called and was told to buy 2 new tickets and I would be reimbursed for those new tickets. Under review they denied my reimbursement because they claim they tried to reissue me new tickets 2 hours before the event. Because I was traveling from 5 hours away I had no access to email. They didn't care.

Helpful?
ColtsFan
October 6th, 2016 Opelika, AL

They sold me tickets to an NFL game. Original ticket holder contacted me to complain that ScoreBig never paid him and threatened to invalidate my tickets. Decided to dispute the charge on my Amex bill and buy replacement tickets elsewhere. Ugh.

Helpful?
Pete Riendeau
September 28th, 2016 North Attleboro, MA

Do not EVER buy tickets from scorebig.com. I flew from Boston to New Orleans for a Saints-Falcons game with tickets that I purchased from scorebig only to be refused entry because the tickets were fake. There were at least two dozen other furious ticket holders in the same situation from me all saying that they had purchased their tickets from scorebig.com. Not surprisingly, they do not answer their phones either. Spread the word and put these scam artists out of business..

Helpful?
Eric Johnson
September 27th, 2016

This company is a complete scam. I bought tickets to a football game months ago and what they do is create a shipping label immediately so they can charge for the tickets, but they don't actually ship the tickets at that time because they dont have them. I ailed them and every time i get a response within in a hour stating that my tickets woukd be available one week from the event. Now it is 3 days until the event and i emailed them multiple times and now i get no response. If you call their fake customer service line they put you in a fake queue for 10 minutes at which time they send you to voicemail. I bought these through seatgeek which also is a scam website with no customer service. Do not buy from these companies!!

Helpful?
David Wassermann
September 27th, 2016

We were ripped of our $1,800 in tickets from a Monday night football game. Nobody has returned my call since...

Helpful?
Rebecca Cheryl Hobbs
September 26th, 2016 Lincolnton, NC

Terrible company! Purchased tickets for a football and paid $200 per ticket! They had not sent the tickets as promised at 24 hours from event. After many calls and emails, they sent the tickets electronically. We showed up at the event and the tickets were invalid. We were told at the ticket office that the tickets were bought with a fraudulent card and we could not use them. We made Score big aware and they told us that they would investigate it but we needed to get a letter from the ticket office and would not refund our money! I will never use their service again!!!!!

Helpful?
Tony JP Gerard
September 22nd, 2016 Loxahatchee, FL

they bu tickets on A/R and do not pay. do not sell on ScoreBig

Helpful?
Jack Mackenzie
September 13th, 2016 Glendale, CA

I have a great Scorebig success story. While in Chicago Wednesday night I realized I was going to be in Denver Thursday- same day as the Bronco/Panther season opener. I logged on and found excellent seat- lower bowl with great view of field and game. I paid $282 after a $20 coupon was applied. When I got to stadium I learned that I was sitting right next to a guy who bought essentially the same seat (right next to me) who was online the night before at the same time I was. Almost to the minute. His problem was that he bought from stub hub. He asked me what I paid- I told him- and the zinger- he then asked what I paid in fees and I said zero- no fees. He couldn't believe it- he paid 345 for the same seat I paid 282. The difference- no fees. Well done Score Big!

Helpful?
rd l
September 26th, 2016

More expensive prices than on the official website - Useless customer service I've purchased tickets with the satisfaction of being covered by the 'best price guarantee' that they mention everywhere on their website. I've checked a few minutes later, and I found much better prices for better seats (20 rows closer to the show). I've asked them to apply the guarantee they mention (= if you found better prices, you are free to cancel the order). Instead, they kept sending my automatic answers by finally suggesting to sell those tickets to my family members so I could purchase better tickets for myself. I haven't been able to get their fake guarantee for whatever reason. Strongly suggest avoiding this rip off. Remember, once you have paid it is too late.

Helpful?
Deborah Gruen
August 21st, 2016 Rancho Santa Fe, CA

Totally ripped me off. The diagram showed Padres seats directly behind the dugout. Paid $112/ticket for these seats, which is the same as the price on the Padres website. Instead, they sent nose-bleed seats with $12 printed on the tickets. Called their Customer Service, which was completely worthless.

Helpful?
Ken C
August 4th, 2016 Alexandria, VA

Bidding process is fine and got the tickets immediately. Just expect to get the worst seats possible in that section.

Helpful?
Larry Tiedje
July 5th, 2016 Owings Mills, MD

Score Big delays in delivering tickets purchased on Seat Geek, making it seem like it is necessary to open a Score Big account before the tickets can be accessed. Within 24 hours of complaining about this to Score Big two sets of tickets were "available for download". This is customer manipulation, not customer service. Avoid this site.

Helpful?
Evan Green
July 5th, 2016 Houston, TX

Not sure what the problem was with most people. I got great seats for half price and my tickets were delivered same day to print. I had a good experience

Helpful?
Jack Howell
June 20th, 2016 Reno, NV

This company is garbage. The charge you the day of purchase and make you wait for months for your tickets. No doubt collecting interest on your money. A TOTAL SCAM AND RIPOFF. These people are trash!

Helpful?