MDLIVE Logo
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LAST UPDATED: March 29th, 2021

MDLIVE is a telemedicine company that offers virtual care for medical, behavioral, and dermatology concerns. Users can register for an account for free within minutes and either schedule a future appointment or start an immediate virtual visit on the phone, computer, or MDLIVE app. 

More than 60 million people’s health insurance benefits include MDLIVE.

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The Good

  • Pricing
  • Doctor Experience
  • Availability
  • Prescription Policy
  • NCQA Accreditation
  • Specialized Telemedicine Training

Pricing

MDLIVE lists price ranges for all of its services on its website. The final price depends on the patient’s insurance coverage:

  • Medical care ($0–$82)
  • Dermatology ($0–$95)
  • Therapy ($0–$108)
  • Psychiatry ($0–$284)

Additionally, anyone can make an MDLIVE account for free; no payment is required until the patient confirms their appointment time and payment information.

Doctor Experience

MDLIVE doctors have an average of 15 years of experience. Additionally, every MDLIVE doctor is board-certified and state-licensed, ensuring they’re qualified to practice in the state where the patient is being treated.

Availability

MDLIVE doctors are available 24/7, every day of the week, even on holidays.

MDLIVE is also available anywhere in the United States, although some state regulations don’t allow phone visits.

Prescription Policy

MDLIVE doctors can prescribe necessary medications and send those prescriptions to the pharmacy of the patient’s choice. 

NCQA Accreditation

MDLIVE has NCQA Credentialing/Recredentialing certification, meaning it uses industry best practices to credential and recredential its healthcare professionals.

Specialized Telemedicine Training

All of MDLIVE’s healthcare providers go through specialized telemedicine training through the American Telemedicine Association, which ensures that they have training in communicating with, diagnosing, and treating patients through virtual visits.

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The Bad

  • Prescription Limitations
  • No Physical Locations

Prescription Limitations

MDLIVE doctors can’t prescribe controlled substances, such as narcotics, as well as several other unspecified medications, according to its website.

No Physical Locations

While some telemedicine companies offer in-person appointments as needed, such as when a patient needs specialty care or an X-ray, MDLIVE doesn’t appear to have any physical locations.

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The Bottom Line

MDLIVE offers help with medical, dermatology, and mental health concerns through virtual doctor appointments over the phone, computer, and MDLIVE app. These appointments are available anytime of day, any day of the week, even on holidays. This 24/7/365 availability ensures that patients also have access to the care they need. Furthermore, MDLIVE is available in any of the 50 United States, although some state regulations ban phone visits.

Prices for virtual visits range from free to $284, depending on the type of care and the patient’s insurance coverage. These prices are fairly standard for the healthcare industry. Those who are interested in using MDLIVE can even create an account and browse doctor profiles for free; the company doesn’t require payment until the patient confirms their appointment. 

MDLIVE doctors are licensed to practice medicine in the states where their patients live, and they have an average of 15 years of experience. And MDLIVE’s NCQA accreditation and specialized training from the American Telemedicine Association should provide extra confidence in its providers.

MDLIVE doctors are able to prescribe prescriptions as needed, excluding controlled substances and some other medications. They can send prescriptions to the pharmacy of the patient’s choice, making getting prescriptions a convenient experience.

MDLIVE appears to cater more to customers who want a convenient way to address minor medical, behavioral, and dermatology concerns, rather than a replacement for their current healthcare. While some telemedicine companies advertise in-person options for specialty care, lab work, and medical imaging, MDLIVE makes no such mention on its website.

We recommend MDLIVE for customers looking to simply supplement the other healthcare options they already have in place. Those who anticipate needing in-person care or controlled substances would be better off finding another option.

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