Doctor on Demand is a telemedicine company founded in 2012 and based in San Francisco, California. Phil McGraw, also known as “Dr. Phil,” is one of the company’s cofounders.
Doctor on Demand medical providers include doctors, psychiatrists, therapists, and other medical experts who can help patients with mental health, preventive health, and chronic care.
As of July 2020, Doctor on Demand has more than 700 doctors and has administered more than 3 million patient visits. Additionally, Doctor on Demand is part of 98 million Americans’ healthcare benefits.
One challenge of getting virtual medical care is receiving services that must be done in person, such as lab testing. Some telemedicine companies can’t help with any of these in-person services. However, as of 2017, Doctor on Demand can refer its patients to a lab so they can receive diagnostic testing.
Doctor on Demand is available to patients any time of day, every day of the week, including on holidays.
Patients all across the United States can use Doctor on Demand. Even U.S. citizens who are travelling abroad can visit with a doctor through the telemedicine service, although they can’t get prescriptions until they’re back in the United States.
However, Doctor on Demand is not available in the U.S. Virgin Islands, Guam, or Puerto Rico.
Doctor on Demand can provide ASL and other language translation for medical visits by appointment.
Doctor on Demand is HITRUST CSF certified, NCQA Credentialing/Recredentialing Certified, and URAC accredited.
URAC is a nonprofit accreditation organization that sets standards for quality of care, cybersecurity, online prescriptions, and patient privacy. HITRUST CSF certification means that Doctor on Demand has met the risk- and compliance-based standards of HITRUST CSF, which primarily deals with data security. NCQA Credentialing/Recredentialing certification deals with consumer protection and customer service. Meeting the NCQA standards means an organization is using industry best practices to credential and recredential healthcare professionals.
Doctor on Demand has won several awards recognizing its services, including a 2020 Big Innovation award, a 2019 UCSF Digital Health Award, and a Fierce Innovation Award. These awards speak to Doctor on Demand’s innovation and quality of telemedicine services.
Doctor on Demand medical providers have an average of 15+ years of experience.
The Doctor on Demand website provides several free resources for visitors, including a blog with medical advice from doctors, a mental health assessment, and a COVID-19 assessment.
Doctor on Demand can provide not only notes to excuse patients from work or school, but also emotional support animal letters, if appropriate.
Doctor on Demand is extremely transparent about pricing, listing exact prices on its website, before insurance, for each of its services. However, Doctor on Demand appointments have strict time limits, and as the patient’s allotted time expires, they’ll have to pay for an additional appointment at the same rate to continue speaking with the doctor.
A 15-minute medical consultation costs $75. A 25-minute psychology consultation costs $129. A 50-minute psychology consultation costs $179. An initial 45-minute psychiatry consultation costs $299. A 15-minute psychiatry follow-up appointment costs $129.
While Doctor on Demand medical providers can prescribe many medicines, they can’t prescribe controlled substances, such as Xanax or Adderall.