Each of our reviews, scores, and rankings is derived from our proprietary Ranking Criteria™. We do not have any relationships with companies that guarantee position, rank or score—and we never will. Like many sites, we are compensated through affiliate relationships with each company we review; however, our Ranking Criteria™, along with real customer reviews from people like you, ensure we remain honest and unbiased. Read on to discover more about how user review moderation and expert scoring is processed or select an industry to see our full ranking criteria.

How we rank for

26% Pricing

Pricing can greatly vary between tech support companies. There are some companies that offer “One-Time Fixes” that allow the customer to pay for tech support assistance only as they need it. Other companies charge customers for a monthly or yearly subscription if the customer needs assistance on a more regular basis. Most tech support companies also charge a one-time setup fee when the customer signs up for the first time. We take a look at all of these factors and find the company that is able to provide the best pricing for each of these factors. We also look to see if customers have the option to customize their services in order to only request the tech support services they are going to need.

20% Time in Business

In today’s age, most customers are going to have multiple tech devices. Some customers may only have a computer and a printer, while others might have multiple mobile devices, televisions, internet routers, and more. We find out exactly what type of devices the tech support company is able to properly service. Companies that have trained their employees on multiple devices will receive a higher score than companies who are only able to provide support for a few simple devices.  We also check to see how many computers the tech support company guarantees to service in their most basic coverage.

20% Tech Services

A tech support company that has the best prices and is able to support the most devices could still not be the best tech support company. Tech support companies need to make sure that they can also offer the most services to customers. We take a look to see if companies are able to conduct computer diagnostic tests, help remove viruses and malware, assist with data recovery, and help out with software or operating system installation. We also check if companies guarantee data security by encrypting information when they remotely access customers computers. The companies that provide the most services will receive a higher score.

2% Support Size

Tech support companies offer to assist customers with a wide variety of sizes. Some companies provide support for only personal needs, whereas other companies are able to provide tech support for small businesses or corporations. We find out which company is able to provide support on a personal matter and for large businesses.

10% Customer Service

When problems occur, customers need to be able to communicate with their tech support company quickly and easily. We check to see what hours the tech support phone lines are open for, if a live online chat feature is available, and if a company has the ability to send a technician to the customer’s home. Companies will receive a higher score if they offer all of these customer service options. We also look to see if the company provides self-help tools to allow customers to easily solve easy tech problems on their own.

2% Free Trial

Several tech support companies offer a variety of miscellaneous services for customers, like free trial periods. We look to see if companies offer a free trial period for customers to test out the tech support services. Companies that offer a free trial period will receive a higher score than companies that only offer a discounted trial period or no trial period at all.

 

5% Lawsuit

In order to make sure the company has had a clean history, we search the internet to make sure the company has not had any lawsuits within the past three years. Companies who have been involved with a lawsuit within the last three years will receive a lower score.

15% Consumer Reviews

This site is designed to let consumers share their experiences. Given our expertise in many industries and the knowledge that we have gained over the years, we know that some of the most important opinions come from real customers. That is why we have allocated so much of our overall rating to the voice of our validated customer reviews. The Consumer Reviews Score is broken down into three metrics:

  1. The Average User Score
  2. Total Number of Reviews
  3. Total Number of Reviews in the last 12 months

These 3 metrics not only help us understand what consumers are saying, they also help us gain an understanding of volume and recency. All of which are critical to understanding the value of a company in the eyes of the consumer.

Note: this is different from the user score that is displayed on each company profile. The “user score” that is publicly displayed is the average of all user scores published for a given profile.

User Review Moderation

In order to prevent fake and misleading user reviews, BestCompany.com has a review moderation team specifically assigned to moderating all user reviews for all companies listed on the site. This team follows a very specific and strict moderation process that has been designed by gathering learnings from mistakes other major review sites have made in the past.

This moderation process involves a “flag” system where a flag is assessed for each negative attribute associated with a user review. Too many flags result in a disapproval of a user review. Some of the things our moderation staff looks for and assigns potential flags to include:

  • Email address verification of the user
  • IP address duplication and region check
  • User review semantic verification
  • Is the user an employee of the organization?
  • Is the user associated with a competitor of the organization?
  • Foul language of any kind
  • Relevance of the content pertaining to the company and the review

As you can probably tell, we take our user review moderation process very seriously. We believe accuracy and authenticity are critical when it comes to user reviews, and as a result, we are constantly finding new ways to evolve our user moderation process to make it better. Please note that while we do our best to manually moderate each and every user review, mistakes can be made; however, our dedication to resolving errors in our process is what sets us apart from other review sites in the industry.

 

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