Tech Helpline is a product of Florida Realtors®, was started in 2000 and is based in Orlando, Florida. The company provides services to both businesses and consumers. The company assists with general computer issues, hardware and software questions, virus removal, and more.

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The Good

  • Plans for individuals and businesses
  • Assistance in English and Spanish

Plans for Individuals and Businesses

Tech Helpline offers tech support plans for both businesses and consumers. Business plans include:

  • Computer repair, laptop repair and PC repair
  • Virus removal and virus protection
  • Email help and Internet problems assistance
  • Software applications and software repair
  • Hardware problem repair
  • Printer help, scanner repair, monitor problem repair
  • Data recovery services
  • Network problem repair
  • Spyware removal

Assistance in English and Spanish

Having a bilingual staff is incredibly helpful for some consumers. The fact that Tech Helpline can serve people in the Spanish language as well as English is a great addition to their assets.

The Bad

  • No price information
  • No free trial
  • No 24/7 support

No Price Information

If you're looking for a(n) individual/consumer plan, the only information Tech Helpline provides is that they won't cold call you or ask for your credit card information over the phone. For business plans, potential customers have to call for a price.

No Free Trial

Many tech support companies will offer a free trial for customers. Unfortunately, Tech Helpline doesn't offer such services. Customers have to take the plunge and sign up if they want to experience their services.

No 24/7 Support

The majority of tech support companies will offer 24/7 assistance whether it's through the phone or online. For businesses, Tech Helpline is only available from 9am-8pm EDT Monday through Friday and Saturday 9am-5pm Saturday. No information was given on their Sunday work hours. View Top Tech Support Companies

The Bottom Line

Tech Helpline offers bilingual services and satisfactory options for businesses, but the company's severe lack of information when it comes to individual plans is a bit discouraging. The lack of 24/7 support and no free trial is also going to dampen the spirits of some customers. We recommend taking a look at other top competitors before considering Tech Helpline.

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