Remote Fix It Now is based in Onalaska, Wisconsin and has been in business since 2011. The company is available to reach seven hours per day on weekdays and based on appointment Saturday and Sunday. The company is owned and operated by PC Solutions based out of La Crosse, Wisconsin.
For what services Remote Fix It Now covers, they're consistent across plans. Each plan features:
Plan options include:
Remote Fix It Now won't cover your smartphone or tablet, and it won't help with peripherals or hardware devices such as printers or scanners. Remote Fix It Now specializes in PC fixes only.
Remote Fix It Now can help with the above-mentioned services, but nothing else. This is very restrictive compared to other top tech support companies. The company would do well to branch out to service such as data recovery, software installation, and data security.
It could be implied that the most expensive $285/year plan could be applied to small businesses that only need three computers covered, but aside from that, Remote Fix It Now hasn't specified any special pricing or plans for businesses.
Support hours for Remote Fix It Now are exclusively 12pm-7pm CST on Monday through Friday. This is very narrow and limited considering many people work during these hours. Support appointments can be arranged for Saturday or Sunday, however.
Remote Fix It Now offers no free trial on their plans, a service that most top tech support companies will offer.