Remote Fix It Now is based in Onalaska, Wisconsin and has been in business since 2011. The company is available to reach seven hours per day on weekdays and based on appointment Saturday and Sunday. The company is owned and operated by PC Solutions based out of La Crosse, Wisconsin.
For what services Remote Fix It Now covers, they're consistent across plans. Each plan features:
- Virus Removal
- Spyware Removal
- Registry Repair
- System Cleanse
Plan options include:
- One remote repair - $85
- Unlimited remote repairs for one PC - $185/year
- Unlimited remote repairs for 3 PC's - $285/year
- Lack of devices covered
- Lack of services covered
- No business services
- Limited contacting hours
- No free trial
Lack of Devices Covered
Remote Fix It Now won't cover your smartphone or tablet, and it won't help with peripherals or hardware devices such as printers or scanners. Remote Fix It Now specializes in PC fixes only.
Lack of Services Covered
Remote Fix It Now can help with the above-mentioned services, but nothing else. This is very restrictive compared to other top tech support companies. The company would do well to branch out to service such as data recovery, software installation, and data security.
No Business Services
It could be implied that the most expensive $285/year plan could be applied to small businesses that only need three computers covered, but aside from that, Remote Fix It Now hasn't specified any special pricing or plans for businesses.
Limited Contacting Hours
Support hours for Remote Fix It Now are exclusively 12pm-7pm CST on Monday through Friday. This is very narrow and limited considering many people work during these hours. Support appointments can be arranged for Saturday or Sunday, however.
No Free Trial
Remote Fix It Now offers no free trial on their plans, a service that most top tech support companies will offer.
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The Bottom Line
The consistency of features across plans is a nice touch, but Remote Fix It Now seems to be lacking in most other categories. The company has a very narrow scope of what it can do regarding services and devices, and the limited contacting hours will prove to be a big burden to some customers. We recommend looking into other top companies before considering Remote Fix It Now.
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