My Phone Support is staffed with expert technicians who have excellent technical qualifications and an extensive knowledge of Windows systems and a minimum of two levels of certification. The team also includes highly trained specialists with Microsoft, CISCO, Oracle and Novell, as well as Apple certifications such as A+, MCP, CCNA, MCSE, CCNP, Net+, Red Hat, Linux and Mac OS expertise. My Phone Support also offers several solutions for fixing your tech issues. The company offer a one-time fix for $79.95 or a $249.95 per year unlimited option with no setup fee. Although there may be some instances where an extra fee could be assessed such as for an on-site visit, etc.
My Phone Support has the expertise for just about any device you need tech support for: PCs, Macs, mobile devices, and the company doesn't a limit on the number of devices it can support on a single subscription.
My Phone Support provides the benefit of multiple service options: diagnostics, virus and malware removal, software installation, and data security services-regardless of whether you are an individual or a business owner. The company also provides third-party services for software, phones, printers, gaming consoles, scanner, digital cameras, and more.
My Phone Support offers three service options: by phone, remotely by using a secure internet connection, and they also offer an on-site option as well. The company claims to be able to resolve 99% of all tech issues remotely. And services are available 24/7 worldwide, so no matter when you call, someone can assist you.
Fortunately, My Phone Support does offer a money back guarantee; however, specific details regarding this policy-exclusions, etc.-are nowhere to be found on the company website. Having a money-back guarantee is important, especially for companies like My Phone Support that don't offer a free trial of any kind, or charge expensive yearly rates ($249.95). You wouldn't want to have paid that kind of money for a service you weren't happy with.
Unlike many of its competitors, My Phone Support doesn't offer any type of customization services; however, they have two payment options that pretty much cover anything. If you only need a one-time fix, this company offers that. The company also caters to customer who have an ongoing services for issues that could arise throughout the year.
Unfortunately, My Phone Support doesn't offer a data recovery option. This is something we would like to see added to the company's existing suite of services. Data recovery services are becoming increasingly important in the industry, both for individual customers who just want to preserve their family photos, as well as for businesses whose success depends on having their data securely in place.
Most tech support companies offer either customized plans or at least a variety of plans from which their customers can choose; however, My Phone Support does not. With this company, you are limited to two options. A one-time fix or a yearly option. The yearly option requires you to pay the full $249.95 upfront, then after that first year you have the option of being billed $18.95 per month until you decide to cancel.
atul-: very helpful at cleaning and resetting my pswd.
Long, tedious but efficient! Thanks for the support and the courteous manners.
They were very nice and helpful. Thank you Sammie
Very supportive, given obvious discomfort sharing sensitive information after being victimized by a pop-up. Thanks!
The tech who helped me was wonderful thank you
The technician was very helpful and patient and resolved my issues.
The service was good. Definately less waiting time as opposed to other companies. Great result.
Sayan was terrific and I am very pleased with his service.
atul-: the folks here were most helpful. I am very greatful they were able to help with all of my problems. thank you so much!!!
atul=:work done efficiently and courteously. Thank you very much
it was a long drawn out process to correct problem but tech stayed with it until all problems resolved. Appreciate his help greatly.
Took a long time but my issue was resolved and my computer went back to working just fine. Very friendly and efficient.
Very thorough. Helped restore deleted email account.
atul-: was very helpful. If My Phone Support works, as advertised, I will recommend it to others.
B Richard Waite
atul-: Very professional technician who explained what he was doing.
great call....he helped me with everything
Debra L Hennessey
My Phone Support has been a very positive experience every time I've called. Problems are always resolved and the people doing the repairs etc. are always very pleasant and thorough.
N. D. Hamilton
All reps are always courteous and prompt with answering questions and resolving problems. Best support EVER ! On a scale of 5 stars... I'd give them 10 stars.... if somehow I could add extra stars to the rating line!
Excellent: Vishal and Navneet were both very competent and courteous. They solved my problem with computer attack
I had issues not being able to log into my account. Your Tech Support was very resilient and determined to help me. The end result was to uninstall all Microsoft software and attempt a re-install. RE-install failed. Options were discussed and I purchased Microsoft Soft Office Home and Student and created a new account. Your Tech Service was very informative as well as helpful.
I'm very much please with my experience today.
Kapoor was great to work with and I want to his help anytime I call in.
We have never had to call tech support before to get help with an issue like this. It was fairly easy and a good experience.
Frank D. Lemus, Sr.
Shoaib A. did a great job. He was personal, knowledgeable and patient. I would recommend him to anyone who asked me. Thank you for your help. Frank L
Very helpful! Fixed all my problems! Thank You!
very enjoyable, real helpful on the phone.
Went through three techs and spent 3.5 hours to resolve the issues. finally resolved
Very helpful and worked quickly, well spoken and polite
People seemed helpful, the proof will be if my computer works better. I gave it a 4 star as will wait and see if things work better
Very help. Solved my problem in a timely manner
neha m. was excellent. She took care of my problems. She is very professional.
neha m. was very helpfull and cheerful. Pleasure to do buisness with.
wonderful,professional,patient and VERY POLITE !!!!
Mary Louise Cole
I am amazed the the technical knowledge of the My Phone Support techicians. No matter how difficult the problem, they continue to seek the solution no matter how long it takes. Their patience with the difficulties they encounter and with me, a little old lady who is not to technology proficient is to be admired and praised. Thank you for your excellent service! Mary Louise Cole
Vishal and Phyush D. were extremely helpful. I am a computer novice. Both were able to explain what they were doing on the computer to me in a way I could understand. Their step-by-step approach was reassuring an calming. Thank you both for helping me in such a friendly yet professional manner.
Onkar did a great job. He corrected all my problems and I am perfectly satisfied.
excellent in all aspects and thank you.
Initiallty frustrated with change in outlook for access and use; contacted your first toll free number and then passed to a techie for a diagnostic evaluation. Both your techies were solid and outstanding walking me through what they were doing and keeping me in their respective loops. A hearty pat on the back for their calm, effective support.
Very helpful. They fixed my new and old problems.
david l geddes
Mr. Rana provided beyond outstanding support and assistance in resolving my problem and downloading . He should be recognized for his efforts. His customer relations should be a part of all support peoples training. Without a doubt this is a person that is truly a valuable asset to any company. Dave Geddes
Piyush D. was very helpful in resolving my computer issues.
Edward Karl Weiss
atul k.-:As usual, this service call was handled very well and completely resolved. I am in my second year with My Phone Support and it continues to be a very good investment for my company.
DAVID AND MARY TUTTLE
you did a great job explaining what you did i am glad to have the new called back system thank you for all your help The Tuttle's
Very satisfied with the service. Communication was excellent.
Sunita was very thorough with her work and very friendly.. I would be happy to have her work on my computer in the future.
I had a problem with my email account. The person whom I had contact with solved and also another issue that he discovered.
Issue with pop-up/scam. Technician helped me address and repair.
I had a pop up with verbal threats that my account was hacked by a pornographic site and all my personal information was taken by this site. I was instructed to call the number provided before I closed the site. I chose not to do this. Microsoft name was mentioned in this threat so I called Microsoft support number instead and was promptly helped and introduced to My Phone Support which took care of this threat. I was very pleased with their service.
My phone support was Outstanding from the first to the second techniation! Exceptional service, very easy to understand and follow instructions, and your process is very transparent and trustworthy! Thanks.
Sayan-D very knowledgeable & efficient tech. support.