My Phone Support is staffed with expert technicians who have excellent technical qualifications and an extensive knowledge of Windows systems and a minimum of two levels of certification. The team also includes highly trained specialists with Microsoft, CISCO, Oracle and Novell, as well as Apple certifications such as A+, MCP, CCNA, MCSE, CCNP, Net+, Red Hat, Linux and Mac OS expertise. My Phone Support also offers several solutions for fixing your tech issues. The company offer a one-time fix for $79.95 or a $249.95 per year unlimited option with no setup fee. Although there may be some instances where an extra fee could be assessed such as for an on-site visit, etc.

Top Ranked Companies

company logo
#2 Tech to Us chevron_right
6.3 Overall Score
4.8
starstarstarstarstar_half
(31)
company logo
#3 OneSupport chevron_right
6.0 Overall Score
3.1
starstarstarstar_halfstar_border
(23)

The Good

  • PC and Mac devices covered
  • Multiple services offered
  • Wide variety of service options
  • Money-back guarantee

PC and Mac Devices Covered

My Phone Support has the expertise for just about any device you need tech support for: PCs, Macs, mobile devices, and the company doesn't a limit on the number of devices it can support on a single subscription.

Multiple Services Offered

My Phone Support provides the benefit of multiple service options: diagnostics, virus and malware removal, software installation, and data security services-regardless of whether you are an individual or a business owner. The company also provides third-party services for software, phones, printers, gaming consoles, scanner, digital cameras, and more.

Wide Variety of Service Options

My Phone Support offers three service options: by phone, remotely by using a secure internet connection, and they also offer an on-site option as well. The company claims to be able to resolve 99% of all tech issues remotely. And services are available 24/7 worldwide, so no matter when you call, someone can assist you.

Money-Back Guarantee

Fortunately, My Phone Support does offer a money back guarantee; however, specific details regarding this policy-exclusions, etc.-are nowhere to be found on the company website. Having a money-back guarantee is important, especially for companies like My Phone Support that don't offer a free trial of any kind, or charge expensive yearly rates ($249.95). You wouldn't want to have paid that kind of money for a service you weren't happy with.

The Bad

  • No customization options
  • No data recovery option
  • Limited service plans

No Customization Options

Unlike many of its competitors, My Phone Support doesn't offer any type of customization services; however, they have two payment options that pretty much cover anything. If you only need a one-time fix, this company offers that. The company also caters to customer who have an ongoing services for issues that could arise throughout the year.

No Data Recovery Option

Unfortunately, My Phone Support doesn't offer a data recovery option. This is something we would like to see added to the company's existing suite of services. Data recovery services are becoming increasingly important in the industry, both for individual customers who just want to preserve their family photos, as well as for businesses whose success depends on having their data securely in place.

Limited Service Plans

Most tech support companies offer either customized plans or at least a variety of plans from which their customers can choose; however, My Phone Support does not. With this company, you are limited to two options. A one-time fix or a yearly option. The yearly option requires you to pay the full $249.95 upfront, then after that first year you have the option of being billed $18.95 per month until you decide to cancel.

The Bottom Line

My Phone Support has quite a few certifications and offers a wide variety of services. The money-back guarantee adds definite value, but customers will need to do some independent investigation to determine what exclusions (if any) apply. We would like to see My Phone Support add a data recovery option to its line of available services, as this is becoming a must-have service for top tech support companies. Additionally, we'd like to see more flexible service options from My Phone Support. That being said, we can recommend My Phone Support to anyone with basic tech support needs.

User Reviews

Star Rating

4.8
starstarstarstarstar_half

704 Reviews

Review Breakdown

5 star
87%
4 star
12%
3 star
1%
2 star
0%
1 star
1%

Sentiment Criteria

Value for your money
starstarstarstarstar_half
Quality of product or service
starstarstarstarstar_half
Customer service
starstarstarstarstar_half
Company trustworthiness
starstarstarstarstar_half
search cancel
starstarstarstarstar_border

Daniel Chiqui

January 9th, 2018 Harrisburg, PA

The service was good. Definately less waiting time as opposed to other companies. Great result.

starstarstarstarstar_border

Art Coerver

January 9th, 2018 Dallas, TX DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar

atul-:The support was very impressive. My problems were resolved and I am able to resume processing without worry.

starstarstarstarstar

rob groze

January 8th, 2018 Hammonton, NJ DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

atul-: the folks here were most helpful. I am very greatful they were able to help with all of my problems. thank you so much!!!

starstarstarstarstar

Frank D. Lemus, Sr.

January 8th, 2018 Reno, NV DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Shoaib A. did a great job. He was personal, knowledgeable and patient. I would recommend him to anyone who asked me. Thank you for your help. Frank L

starstarstarstarstar

Michelle Emmett

January 8th, 2018 Worland, WY DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar_border

We have never had to call tech support before to get help with an issue like this. It was fairly easy and a good experience.

starstarstarstarstar

Harry Tuber

January 8th, 2018 Livingston, NJ DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Everything seems to be working as of now. Thank you

starstarstarstarstar_border

Mark Gampper

January 7th, 2018 Frisco, TX

Kapoor was great to work with and I want to his help anytime I call in.

starstarstarstarstar

Kandace Kornegay

January 7th, 2018 Brent, AL

I'm very much please with my experience today.

starstarstarstarstar

Sue

January 7th, 2018 Thousand Oaks, CA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Karan was very patient and really a great support person.

starstarstarstarstar

Carol Hicks

January 6th, 2018 Junction City, KS

I had issues not being able to log into my account. Your Tech Support was very resilient and determined to help me. The end result was to uninstall all Microsoft software and attempt a re-install. RE-install failed. Options were discussed and I purchased Microsoft Soft Office Home and Student and created a new account. Your Tech Service was very informative as well as helpful.

starstarstarstarstar

Marilyn Wilkin

January 6th, 2018 Sebring, FL

K P. AND PRIYANKA T. DID AN EXCELLENT JOB IN FIXING MY COMPUTER. THANK YOU. MARILYN WILKIN

starstarstarstarstar

Otfried Niedermaier

January 6th, 2018 Cleveland, OH DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Excellent: Vishal and Navneet were both very competent and courteous. They solved my problem with computer attack

history
starstarstarstarstar

N. D. Hamilton

January 6th, 2018 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

All reps are always courteous and prompt with answering questions and resolving problems. Best support EVER ! On a scale of 5 stars... I'd give them 10 stars.... if somehow I could add extra stars to the rating line!

starstarstarstarstar

Debra L Hennessey

January 6th, 2018 Dracut, MA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

My Phone Support has been a very positive experience every time I've called. Problems are always resolved and the people doing the repairs etc. are always very pleasant and thorough.

starstarstarstarstar

steven lavorando

January 6th, 2018 Berkeley, CA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

great call....he helped me with everything

starstarstarstarstar

B Richard Waite

January 5th, 2018 Minneapolis, MN DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

atul-: Very professional technician who explained what he was doing.

starstarstarstarstar

Jeffrey Cobb

January 5th, 2018 Painesville, OH

atul-: was very helpful. If My Phone Support works, as advertised, I will recommend it to others.

starstarstarstarstar

Gary

January 5th, 2018 Jaffrey, NH

Very thorough. Helped restore deleted email account.

starstarstarstarstar

Teresa

January 5th, 2018 Lake Jackson, TX DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstar_borderstar_border

Took a long time but my issue was resolved and my computer went back to working just fine. Very friendly and efficient.

starstarstarstarstar

BILLY LYNCH

January 4th, 2018 Bedford, TX

it was a long drawn out process to correct problem but tech stayed with it until all problems resolved. Appreciate his help greatly.

starstarstarstarstar

jerome Hayes

January 4th, 2018 Woodbridge, VA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

atul=:work done efficiently and courteously. Thank you very much

starstarstarstarstar

Lisa Black

January 4th, 2018 Port Clinton, OH

Very helpful and worked quickly, well spoken and polite

starstarstarstar_borderstar_border

Doug Anderson

January 4th, 2018 Reno, NV DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstarstarstar

Went through three techs and spent 3.5 hours to resolve the issues. finally resolved

starstarstarstarstar

Mike Kolar

January 3rd, 2018 West Palm Beach, FL DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

very enjoyable, real helpful on the phone.

starstarstarstarstar

Damien Teed

January 3rd, 2018 Fairfield, CT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Very helpful! Fixed all my problems! Thank You!

starstarstarstarstar

Bill

January 3rd, 2018 Flower Mound, TX

both technicians I spoke with were very courteous and were very understanding of my questions. They were personable and kept me informed about the actions they were performing.

starstarstarstarstar

david l geddes

January 3rd, 2018 Roseburg, OR

Mr. Rana provided beyond outstanding support and assistance in resolving my problem and downloading . He should be recognized for his efforts. His customer relations should be a part of all support peoples training. Without a doubt this is a person that is truly a valuable asset to any company. Dave Geddes

starstarstarstarstar

Daryl Taylor

January 3rd, 2018 Charlotte, NC DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Very helpful. They fixed my new and old problems.

starstarstarstarstar_border

FRED PUGH

January 2nd, 2018 Virginia Beach, VA

Initiallty frustrated with change in outlook for access and use; contacted your first toll free number and then passed to a techie for a diagnostic evaluation. Both your techies were solid and outstanding walking me through what they were doing and keeping me in their respective loops. A hearty pat on the back for their calm, effective support.

starstarstarstarstar

Robert Perry

January 2nd, 2018 Santa Ana, CA

excellent in all aspects and thank you.

starstarstarstarstar

John Tully

January 2nd, 2018 Oxford, CT DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Onkar did a great job. He corrected all my problems and I am perfectly satisfied.

starstarstarstarstar

BK BASSE

January 2nd, 2018 Ashburn, VA

Vishal and Phyush D. were extremely helpful. I am a computer novice. Both were able to explain what they were doing on the computer to me in a way I could understand. Their step-by-step approach was reassuring an calming. Thank you both for helping me in such a friendly yet professional manner.

starstarstarstarstar_border

Frank Cobelli

January 2nd, 2018 Ridgefield, CT

Helpful and resolved problem with pop up

starstarstarstarstar

John Tyrrell

January 2nd, 2018 Jackson, MI DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

On Jan. 2, I received a call from Sunil to take care some issues that I have with my computer. He set me up with Technician Shashwat. I explained my problem to him and he went thru different steps to take care of my issues. Tech. SHASHWAT was great at fixing my issues, and explaining what he was doing. I appreciate his patience with me as I am not a computer wizard. I am very happy with Tech Support.

starstarstarstarstar

Paul K. Hansen

January 2nd, 2018 Worcester, MA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

The tech support that I received was very helpful in resolving my problem. Five stars *****

starstarstarstarstar

Kim Butler

January 1st, 2018 Fountain Hills, AZ

Well, what can I say, my problem was solved. With so many scams it is hard to know who is legitimate. While on the phone I was able to look on Microsoft's site and see that this company was a so called partner of Microsoft which put me at ease. I don't anticipate any more issues but if I do know I can easily get the support I need.

starstarstarstarstar

Richard E Mullin

January 1st, 2018 Charleston, SC DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

At first I was reluctant but I gained confidence and am glad I let Myphonesupport help.

starstarstarstarstar

John Knapp

December 31st, 2017 Trenton, NJ

Customer support was very helpful & thorough.

starstarstarstarstar

Heather L Harris

December 31st, 2017 Ector, TX

I had a great experience and the techs were very helpful and knowledgable

starstarstarstarstar

Wayne

December 31st, 2017 Newark, NJ

Very helpful,efficient and professional.

starstarstarstarstar

Alan Darelius

December 31st, 2017 Maroa, IL DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Very good support that resolved my problem.

starstarstarstarstar

Michael D'Arienzo

December 30th, 2017 Wyckoff, NJ DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Technician was able to get Microsoft excel working properly after i purchased it from Microsoft. i was unable to do it myself without their help.

starstarstarstarstar_border

Bob Fanone

December 30th, 2017 Utica, MI DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar

Sayan-D very knowledgeable & efficient tech. support.

starstarstarstarstar

Thomas Buchanan

December 30th, 2017 Richmond, VA

They were able to get my Microsoft applications back up and running in a timely manner. Surender was very helpful and gave excellent customer service.

starstarstarstar_borderstar_border

yvonne

December 30th, 2017 Knoxville, TN DETAILS arrow_drop_down

helpful. not completely sure what just happened

starstarstarstarstar

Grace Tedder

December 29th, 2017 Jonesboro, AR DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstar_borderstar_border

Sunita was really great to work with. She was very friendly and kind, which I know can't always be easy when dealing with tedious problems and tedious people. She was extremely helpful and worked for over an hour on me with my problem.

starstarstarstarstar

Jim Ford

December 29th, 2017 Knoxville, TN

My phone support was Outstanding from the first to the second techniation! Exceptional service, very easy to understand and follow instructions, and your process is very transparent and trustworthy! Thanks.

starstarstarstarstar

Susan Ramseth

December 29th, 2017 Brooklyn, MI

Piyush D. was very helpful in resolving my computer issues.

starstarstarstarstar

DAVID AND MARY TUTTLE

December 28th, 2017 Warren, MI DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

you did a great job explaining what you did i am glad to have the new called back system thank you for all your help The Tuttle's

starstarstarstarstar

John Kepler

December 28th, 2017 Altoona, PA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Very satisfied with the service. Communication was excellent.