My Phone Support is staffed with expert technicians who have excellent technical qualifications and an extensive knowledge of Windows systems and a minimum of two levels of certification. The team also includes highly trained specialists with Microsoft, CISCO, Oracle and Novell, as well as Apple certifications such as A+, MCP, CCNA, MCSE, CCNP, Net+, Red Hat, Linux and Mac OS expertise. My Phone Support also offers several solutions for fixing your tech issues. The company offer a one-time fix for $79.95 or a $249.95 per year unlimited option with no setup fee. Although there may be some instances where an extra fee could be assessed such as for an on-site visit, etc.
My Phone Support has the expertise for just about any device you need tech support for: PCs, Macs, mobile devices, and the company doesn't a limit on the number of devices it can support on a single subscription.
My Phone Support provides the benefit of multiple service options: diagnostics, virus and malware removal, software installation, and data security services-regardless of whether you are an individual or a business owner. The company also provides third-party services for software, phones, printers, gaming consoles, scanner, digital cameras, and more.
My Phone Support offers three service options: by phone, remotely by using a secure internet connection, and they also offer an on-site option as well. The company claims to be able to resolve 99% of all tech issues remotely. And services are available 24/7 worldwide, so no matter when you call, someone can assist you.
Fortunately, My Phone Support does offer a money back guarantee; however, specific details regarding this policy-exclusions, etc.-are nowhere to be found on the company website. Having a money-back guarantee is important, especially for companies like My Phone Support that don't offer a free trial of any kind, or charge expensive yearly rates ($249.95). You wouldn't want to have paid that kind of money for a service you weren't happy with.
Unlike many of its competitors, My Phone Support doesn't offer any type of customization services; however, they have two payment options that pretty much cover anything. If you only need a one-time fix, this company offers that. The company also caters to customer who have an ongoing services for issues that could arise throughout the year.
Unfortunately, My Phone Support doesn't offer a data recovery option. This is something we would like to see added to the company's existing suite of services. Data recovery services are becoming increasingly important in the industry, both for individual customers who just want to preserve their family photos, as well as for businesses whose success depends on having their data securely in place.
Most tech support companies offer either customized plans or at least a variety of plans from which their customers can choose; however, My Phone Support does not. With this company, you are limited to two options. A one-time fix or a yearly option. The yearly option requires you to pay the full $249.95 upfront, then after that first year you have the option of being billed $18.95 per month until you decide to cancel.
The service was good. Definately less waiting time as opposed to other companies. Great result.
atul-:The support was very impressive. My problems were resolved and I am able to resume processing without worry.
atul-: the folks here were most helpful. I am very greatful they were able to help with all of my problems. thank you so much!!!
Frank D. Lemus, Sr.
Shoaib A. did a great job. He was personal, knowledgeable and patient. I would recommend him to anyone who asked me. Thank you for your help. Frank L
We have never had to call tech support before to get help with an issue like this. It was fairly easy and a good experience.
Everything seems to be working as of now. Thank you
Kapoor was great to work with and I want to his help anytime I call in.
I'm very much please with my experience today.
Karan was very patient and really a great support person.
I had issues not being able to log into my account. Your Tech Support was very resilient and determined to help me. The end result was to uninstall all Microsoft software and attempt a re-install. RE-install failed. Options were discussed and I purchased Microsoft Soft Office Home and Student and created a new account. Your Tech Service was very informative as well as helpful.
K P. AND PRIYANKA T. DID AN EXCELLENT JOB IN FIXING MY COMPUTER. THANK YOU. MARILYN WILKIN
Excellent: Vishal and Navneet were both very competent and courteous. They solved my problem with computer attack
N. D. Hamilton
All reps are always courteous and prompt with answering questions and resolving problems. Best support EVER ! On a scale of 5 stars... I'd give them 10 stars.... if somehow I could add extra stars to the rating line!
Debra L Hennessey
My Phone Support has been a very positive experience every time I've called. Problems are always resolved and the people doing the repairs etc. are always very pleasant and thorough.
great call....he helped me with everything
B Richard Waite
atul-: Very professional technician who explained what he was doing.
atul-: was very helpful. If My Phone Support works, as advertised, I will recommend it to others.
Very thorough. Helped restore deleted email account.
Took a long time but my issue was resolved and my computer went back to working just fine. Very friendly and efficient.
it was a long drawn out process to correct problem but tech stayed with it until all problems resolved. Appreciate his help greatly.
atul=:work done efficiently and courteously. Thank you very much
Very helpful and worked quickly, well spoken and polite
Went through three techs and spent 3.5 hours to resolve the issues. finally resolved
very enjoyable, real helpful on the phone.
Very helpful! Fixed all my problems! Thank You!
both technicians I spoke with were very courteous and were very understanding of my questions. They were personable and kept me informed about the actions they were performing.
david l geddes
Mr. Rana provided beyond outstanding support and assistance in resolving my problem and downloading . He should be recognized for his efforts. His customer relations should be a part of all support peoples training. Without a doubt this is a person that is truly a valuable asset to any company. Dave Geddes
Very helpful. They fixed my new and old problems.
Initiallty frustrated with change in outlook for access and use; contacted your first toll free number and then passed to a techie for a diagnostic evaluation. Both your techies were solid and outstanding walking me through what they were doing and keeping me in their respective loops. A hearty pat on the back for their calm, effective support.
excellent in all aspects and thank you.
Onkar did a great job. He corrected all my problems and I am perfectly satisfied.
Vishal and Phyush D. were extremely helpful. I am a computer novice. Both were able to explain what they were doing on the computer to me in a way I could understand. Their step-by-step approach was reassuring an calming. Thank you both for helping me in such a friendly yet professional manner.
Helpful and resolved problem with pop up
On Jan. 2, I received a call from Sunil to take care some issues that I have with my computer. He set me up with Technician Shashwat. I explained my problem to him and he went thru different steps to take care of my issues. Tech. SHASHWAT was great at fixing my issues, and explaining what he was doing. I appreciate his patience with me as I am not a computer wizard. I am very happy with Tech Support.
Paul K. Hansen
The tech support that I received was very helpful in resolving my problem. Five stars *****
Well, what can I say, my problem was solved. With so many scams it is hard to know who is legitimate. While on the phone I was able to look on Microsoft's site and see that this company was a so called partner of Microsoft which put me at ease. I don't anticipate any more issues but if I do know I can easily get the support I need.
Richard E Mullin
At first I was reluctant but I gained confidence and am glad I let Myphonesupport help.
Customer support was very helpful & thorough.
Heather L Harris
I had a great experience and the techs were very helpful and knowledgable
Very helpful,efficient and professional.
Very good support that resolved my problem.
Technician was able to get Microsoft excel working properly after i purchased it from Microsoft. i was unable to do it myself without their help.
Sayan-D very knowledgeable & efficient tech. support.
They were able to get my Microsoft applications back up and running in a timely manner. Surender was very helpful and gave excellent customer service.
helpful. not completely sure what just happened
Sunita was really great to work with. She was very friendly and kind, which I know can't always be easy when dealing with tedious problems and tedious people. She was extremely helpful and worked for over an hour on me with my problem.
My phone support was Outstanding from the first to the second techniation! Exceptional service, very easy to understand and follow instructions, and your process is very transparent and trustworthy! Thanks.
Piyush D. was very helpful in resolving my computer issues.
DAVID AND MARY TUTTLE
you did a great job explaining what you did i am glad to have the new called back system thank you for all your help The Tuttle's
Very satisfied with the service. Communication was excellent.