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My Phone Support is staffed with expert technicians who have excellent technical qualifications and an extensive knowledge of Windows systems and a minimum of two levels of certification. The team also includes highly trained specialists with Microsoft, CISCO, Oracle and Novell, as well as Apple certifications such as A+, MCP, CCNA, MCSE, CCNP, Net+, Red Hat, Linux and Mac OS expertise. My Phone Support also offers several solutions for fixing your tech issues. The company offer a one-time fix for $79.95 or a $249.95 per year unlimited option with no setup fee. Although there may be some instances where an extra fee could be assessed such as for an on-site visit, etc.

Top Ranked Companies

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My Phone Support chevron_right
4.9
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(704)
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OneSupport chevron_right
3
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(16)
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Geek Squad chevron_right
3.3
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(14)

The Good

  • PC and Mac devices covered
  • Multiple services offered
  • Wide variety of service options
  • Money-back guarantee

PC and Mac Devices Covered

My Phone Support has the expertise for just about any device you need tech support for: PCs, Macs, mobile devices, and the company doesn't a limit on the number of devices it can support on a single subscription.

Multiple Services Offered

My Phone Support provides the benefit of multiple service options: diagnostics, virus and malware removal, software installation, and data security services-regardless of whether you are an individual or a business owner. The company also provides third-party services for software, phones, printers, gaming consoles, scanner, digital cameras, and more.

Wide Variety of Service Options

My Phone Support offers three service options: by phone, remotely by using a secure internet connection, and they also offer an on-site option as well. The company claims to be able to resolve 99% of all tech issues remotely. And services are available 24/7 worldwide, so no matter when you call, someone can assist you.

Money-Back Guarantee

Fortunately, My Phone Support does offer a money back guarantee; however, specific details regarding this policy-exclusions, etc.-are nowhere to be found on the company website. Having a money-back guarantee is important, especially for companies like My Phone Support that don't offer a free trial of any kind, or charge expensive yearly rates ($249.95). You wouldn't want to have paid that kind of money for a service you weren't happy with.

The Bad

  • No customization options
  • No data recovery option
  • Limited service plans

No Customization Options

Unlike many of its competitors, My Phone Support doesn't offer any type of customization services; however, they have two payment options that pretty much cover anything. If you only need a one-time fix, this company offers that. The company also caters to customer who have an ongoing services for issues that could arise throughout the year.

No Data Recovery Option

Unfortunately, My Phone Support doesn't offer a data recovery option. This is something we would like to see added to the company's existing suite of services. Data recovery services are becoming increasingly important in the industry, both for individual customers who just want to preserve their family photos, as well as for businesses whose success depends on having their data securely in place.

Limited Service Plans

Most tech support companies offer either customized plans or at least a variety of plans from which their customers can choose; however, My Phone Support does not. With this company, you are limited to two options. A one-time fix or a yearly option. The yearly option requires you to pay the full $249.95 upfront, then after that first year you have the option of being billed $18.95 per month until you decide to cancel.

The Bottom Line

My Phone Support has quite a few certifications and offers a wide variety of services. The money-back guarantee adds definite value, but customers will need to do some independent investigation to determine what exclusions (if any) apply. We would like to see My Phone Support add a data recovery option to its line of available services, as this is becoming a must-have service for top tech support companies. Additionally, we'd like to see more flexible service options from My Phone Support. That being said, we can recommend My Phone Support to anyone with basic tech support needs.

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All user reviews posted on Best Company are subject to screening and approval. We reserve the right to approve or deny any review posted to this site in accordance with our Review Guidelines. Best Company never suppresses user reviews—unless they are being investigated for authenticity, or if they violate our review guidelines. We encourage anyone who suspects a user review to be fraudulent or intentionally inaccurate to please notify our review moderation team.


User Reviews

Star Rating

4.9
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704 Reviews

Review Breakdown

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Sentiment Criteria

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Brenda Kane
January 10th, 2018 Port Angeles, WA

atul-: very helpful at cleaning and resetting my pswd.

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BARBARA ZIEGLER
January 10th, 2018

Long, tedious but efficient! Thanks for the support and the courteous manners.

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SAMMIE VERMILLION
January 10th, 2018 Cumming, GA

They were very nice and helpful. Thank you Sammie

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Fred Mohr
January 10th, 2018 Milford, NH

Very supportive, given obvious discomfort sharing sensitive information after being victimized by a pop-up. Thanks!

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Jeff Lown
January 10th, 2018 Shrewsbury, NJ

The tech who helped me was wonderful thank you

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Gregory Lagola
January 10th, 2018 New York, NY DETAILS
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The technician was very helpful and patient and resolved my issues.

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Daniel Chiqui
January 9th, 2018 Harrisburg, PA

The service was good. Definately less waiting time as opposed to other companies. Great result.

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Robert Saylor
January 9th, 2018 Astor, FL DETAILS
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Sayan was terrific and I am very pleased with his service.

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rob groze
January 8th, 2018 Hammonton, NJ DETAILS
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atul-: the folks here were most helpful. I am very greatful they were able to help with all of my problems. thank you so much!!!

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jerome Hayes
January 8th, 2018 Woodbridge, VA DETAILS
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atul=:work done efficiently and courteously. Thank you very much

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BILLY LYNCH
January 8th, 2018 Bedford, TX

it was a long drawn out process to correct problem but tech stayed with it until all problems resolved. Appreciate his help greatly.

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Teresa
January 8th, 2018 Lake Jackson, TX DETAILS
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Took a long time but my issue was resolved and my computer went back to working just fine. Very friendly and efficient.

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Gary
January 8th, 2018 Jaffrey, NH

Very thorough. Helped restore deleted email account.

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Jeffrey Cobb
January 8th, 2018 Painesville, OH

atul-: was very helpful. If My Phone Support works, as advertised, I will recommend it to others.

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B Richard Waite
January 8th, 2018 Minneapolis, MN DETAILS
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atul-: Very professional technician who explained what he was doing.

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steven lavorando
January 8th, 2018 Berkeley, CA DETAILS
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great call....he helped me with everything

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Debra L Hennessey
January 8th, 2018 Dracut, MA DETAILS
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My Phone Support has been a very positive experience every time I've called. Problems are always resolved and the people doing the repairs etc. are always very pleasant and thorough.

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N. D. Hamilton
January 8th, 2018 DETAILS
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All reps are always courteous and prompt with answering questions and resolving problems. Best support EVER ! On a scale of 5 stars... I'd give them 10 stars.... if somehow I could add extra stars to the rating line!

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Otfried Niedermaier
January 8th, 2018 Cleveland, OH

Excellent: Vishal and Navneet were both very competent and courteous. They solved my problem with computer attack

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Carol Hicks
January 8th, 2018 Junction City, KS

I had issues not being able to log into my account. Your Tech Support was very resilient and determined to help me. The end result was to uninstall all Microsoft software and attempt a re-install. RE-install failed. Options were discussed and I purchased Microsoft Soft Office Home and Student and created a new account. Your Tech Service was very informative as well as helpful.

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Kandace Kornegay
January 8th, 2018 Brent, AL

I'm very much please with my experience today.

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Mark Gampper
January 8th, 2018 Frisco, TX

Kapoor was great to work with and I want to his help anytime I call in.

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Michelle Emmett
January 8th, 2018 Worland, WY DETAILS
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We have never had to call tech support before to get help with an issue like this. It was fairly easy and a good experience.

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Frank D. Lemus, Sr.
January 8th, 2018 Reno, NV DETAILS
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Shoaib A. did a great job. He was personal, knowledgeable and patient. I would recommend him to anyone who asked me. Thank you for your help. Frank L

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Damien Teed
January 4th, 2018 Fairfield, CT DETAILS
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Very helpful! Fixed all my problems! Thank You!

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Mike Kolar
January 4th, 2018 West Palm Beach, FL DETAILS
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very enjoyable, real helpful on the phone.

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Doug Anderson
January 4th, 2018 Reno, NV DETAILS
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Went through three techs and spent 3.5 hours to resolve the issues. finally resolved

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Lisa Black
January 4th, 2018 Port Clinton, OH

Very helpful and worked quickly, well spoken and polite

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Lawrence DeAngelo
January 3rd, 2018 Virginia Beach, VA

People seemed helpful, the proof will be if my computer works better. I gave it a 4 star as will wait and see if things work better

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Michelle Newton
January 3rd, 2018 New Smyrna Beach, FL DETAILS
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Very help. Solved my problem in a timely manner

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Rachel Anderson
January 3rd, 2018 Buffalo, NY DETAILS
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neha m. was excellent. She took care of my problems. She is very professional.

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Mickey Coonrod
January 3rd, 2018 Oroville, CA DETAILS
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neha m. was very helpfull and cheerful. Pleasure to do buisness with.

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jordan gold
January 3rd, 2018 Wilmington, NC DETAILS
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wonderful,professional,patient and VERY POLITE !!!!

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Mary Louise Cole
January 3rd, 2018 Miami, FL DETAILS
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I am amazed the the technical knowledge of the My Phone Support techicians. No matter how difficult the problem, they continue to seek the solution no matter how long it takes. Their patience with the difficulties they encounter and with me, a little old lady who is not to technology proficient is to be admired and praised. Thank you for your excellent service! Mary Louise Cole

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BK BASSE
January 3rd, 2018 Ashburn, VA

Vishal and Phyush D. were extremely helpful. I am a computer novice. Both were able to explain what they were doing on the computer to me in a way I could understand. Their step-by-step approach was reassuring an calming. Thank you both for helping me in such a friendly yet professional manner.

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John Tully
January 3rd, 2018 Oxford, CT DETAILS
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Onkar did a great job. He corrected all my problems and I am perfectly satisfied.

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Robert Perry
January 3rd, 2018 Santa Ana, CA

excellent in all aspects and thank you.

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FRED PUGH
January 3rd, 2018 Virginia Beach, VA

Initiallty frustrated with change in outlook for access and use; contacted your first toll free number and then passed to a techie for a diagnostic evaluation. Both your techies were solid and outstanding walking me through what they were doing and keeping me in their respective loops. A hearty pat on the back for their calm, effective support.

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Daryl Taylor
January 3rd, 2018 Charlotte, NC DETAILS
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Very helpful. They fixed my new and old problems.

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david l geddes
January 3rd, 2018 Roseburg, OR

Mr. Rana provided beyond outstanding support and assistance in resolving my problem and downloading . He should be recognized for his efforts. His customer relations should be a part of all support peoples training. Without a doubt this is a person that is truly a valuable asset to any company. Dave Geddes

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Susan Ramseth
January 2nd, 2018 Brooklyn, MI

Piyush D. was very helpful in resolving my computer issues.

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Edward Karl Weiss
January 2nd, 2018 Scottsdale, AZ DETAILS
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atul k.-:As usual, this service call was handled very well and completely resolved. I am in my second year with My Phone Support and it continues to be a very good investment for my company.

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DAVID AND MARY TUTTLE
January 2nd, 2018 Warren, MI DETAILS
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you did a great job explaining what you did i am glad to have the new called back system thank you for all your help The Tuttle's

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John Kepler
January 2nd, 2018 Altoona, PA DETAILS
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Very satisfied with the service. Communication was excellent.

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Bob Schlosser
January 2nd, 2018 Carrollton, TX

Sunita was very thorough with her work and very friendly.. I would be happy to have her work on my computer in the future.

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Paul Loase
January 2nd, 2018 Waterford, MI

I had a problem with my email account. The person whom I had contact with solved and also another issue that he discovered.

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Paul Freiberger
January 2nd, 2018 Dayton, OH

Issue with pop-up/scam. Technician helped me address and repair.

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Kathy Howard
January 2nd, 2018 Sumner, IA

I had a pop up with verbal threats that my account was hacked by a pornographic site and all my personal information was taken by this site. I was instructed to call the number provided before I closed the site. I chose not to do this. Microsoft name was mentioned in this threat so I called Microsoft support number instead and was promptly helped and introduced to My Phone Support which took care of this threat. I was very pleased with their service.

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Jim Ford
January 2nd, 2018 Knoxville, TN

My phone support was Outstanding from the first to the second techniation! Exceptional service, very easy to understand and follow instructions, and your process is very transparent and trustworthy! Thanks.

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Bob Fanone
January 2nd, 2018 Utica, MI DETAILS
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Sayan-D very knowledgeable & efficient tech. support.