My Phone Support is staffed with expert technicians who have excellent technical qualifications and an extensive knowledge of Windows systems and a minimum of two levels of certification. The team also includes highly trained specialists with Microsoft, CISCO, Oracle and Novell, as well as Apple certifications such as A+, MCP, CCNA, MCSE, CCNP, Net+, Red Hat, Linux and Mac OS expertise. My Phone Support also offers several solutions for fixing your tech issues. The company offer a one-time fix for $79.95 or a $249.95 per year unlimited option with no setup fee. Although there may be some instances where an extra fee could be assessed such as for an on-site visit, etc.
My Phone Support has the expertise for just about any device you need tech support for: PCs, Macs, mobile devices, and the company doesn't a limit on the number of devices it can support on a single subscription.
My Phone Support provides the benefit of multiple service options: diagnostics, virus and malware removal, software installation, and data security services-regardless of whether you are an individual or a business owner. The company also provides third-party services for software, phones, printers, gaming consoles, scanner, digital cameras, and more.
My Phone Support offers three service options: by phone, remotely by using a secure internet connection, and they also offer an on-site option as well. The company claims to be able to resolve 99% of all tech issues remotely. And services are available 24/7 worldwide, so no matter when you call, someone can assist you.
Fortunately, My Phone Support does offer a money back guarantee; however, specific details regarding this policy-exclusions, etc.-are nowhere to be found on the company website. Having a money-back guarantee is important, especially for companies like My Phone Support that don't offer a free trial of any kind, or charge expensive yearly rates ($249.95). You wouldn't want to have paid that kind of money for a service you weren't happy with.
Unlike many of its competitors, My Phone Support doesn't offer any type of customization services; however, they have two payment options that pretty much cover anything. If you only need a one-time fix, this company offers that. The company also caters to customer who have an ongoing services for issues that could arise throughout the year.
Unfortunately, My Phone Support doesn't offer a data recovery option. This is something we would like to see added to the company's existing suite of services. Data recovery services are becoming increasingly important in the industry, both for individual customers who just want to preserve their family photos, as well as for businesses whose success depends on having their data securely in place.
Most tech support companies offer either customized plans or at least a variety of plans from which their customers can choose; however, My Phone Support does not. With this company, you are limited to two options. A one-time fix or a yearly option. The yearly option requires you to pay the full $249.95 upfront, then after that first year you have the option of being billed $18.95 per month until you decide to cancel.
Everything I needed done was done with my total satisfaction . Thank you... Vivian
Sayan did a great job. He really knows what he is doing. He also did not rush with his tme. Paid great attention to detail and helped me protect my computer and have it working in the best possible shape.
The gentlemen that I talked to helped me get my computer back to working order. They also took the information that a scammer?? gave me and I was told that they will be reported. It was hard to understand them over the phone so it took some time to complete.
wonderful men who helped me!!!!!!!!!!! made my life so much easier as an old person..........thanks sooooo!!! much!!!!
Gregory J. Mills
I was very pleased with the courteous and knowledgeable support offered on my computer issues. The technician was very patient and kept me informed of everything that was happening. My issues were resolved completely.
Pop-ups were removed from the screen that I could not remove myself. After an internal tune up, my pc is running much faster.
Portieus Lee Miller
Very good work. I would highly recommend to any one.
I wasn't sure if the price I paid was going to be worth it, but it is. The agents are very knowledgeable.
gggreat job very nice. thanks im sure we will speak again
very capable..explained as he proceeded. Easy to understand. appreciated his patience with me also.
The technician was very thorough and friendly. Besides fixing my problems he also provided me with some helpful information. As a matter of fact, everyone I’ve spoken to has been friendly, shown concern and were intent on solving my problem.
Phone support was excellent starting with Mr. Robinson J and ending with Mr. Amritpal S. Thank You very much.
Karan was very patient and really a great support person.
Sanjeev K., was very helpfull and patient with me today. i gave five stars for that reason.
I really don't know what to say. I was scammed and hopefully your technician has gotten them out of my computer.
The customer representative was informative and knowledgeable throughout the whole process. He answered most of my questions. There was a portion where he became slightly impatient. He was about 75% complete with my computer and retrieved the files I needed. I wanted to send a retrieved word document to my email, but he refused. He refused until I directly voiced my need to send the word document from my computer desktop to my email.
This much longer than I thought. I am hard of hearing so I had to ask the question more than once. Thanks
We had a pop up that locked our screen and prevented us to do anything. on our computer. Window's support team, Sharma R. and Rana A. were very helpful and patient with me as they resolved the problem. Thank you to both of them. They spoke slowly and listened to my concerns. Being over 80 years old, this technology involved in maintaining our computer is very difficult so I really appreciate everything they did for us. Thank you again and have a wonderful day/evening. Margot Hamilton and David Hamilton Quilcene, Washington
Mary J Moore
atul-:Both Bharat and Atul were very patient and explained every correction they made on my computer.
Very helpful and polite! Installed extra programs to ensure the issue would not come back again
was pleased with the service provided tech called me back when he said he would and took care of the issues I was having.
Helpful and resolved problem with pop up
Everything seems to be working as of now. Thank you
atul-:The support was very impressive. My problems were resolved and I am able to resume processing without worry.
Sunita fixed the problem that no one else could. It took a couple of hours but it works now!
Very patient and thorough. I fell victim to a scammer and they were very nice to first educate me on how to avoid this in the future.
I will definitely use them again if I have a problem. Even thought it took some time to evaluate the problem, it was well work it. They were very through and knowledgeable no to mention patient.
Gloria J. Williams
Atul-: He was very professional, knowledgeable, polite and performed his work quickly explaining thins to me as he performed each step. It was a real pleasure to work with him.
Very knowledgeable and friendly. Great to know that help is just a phone call away
a bit difficult to understand the tech accent but did get the problem solve. techs were curtious and patient.
ROGER B NISSIM
He got it working fine. Thanks for all your help. A job well done. a good speaking voice .
Piyush D. is an excellent representative of My Phone Support!!! I wholeheartedly appreciate his expertise, diligence, patience, calm demeanor, and good nature!!!!!!!!! I appreciate the services offered by "My Phone Support" and have recommended your My Phone Support to friends. Thank you for the wonderful staff.
It tool a long time but I believe the problem has been solved.
Volume was up and down, however no issues yet with fix.
Allison C Alexander
Have used My Support twice...and it has been fabulous! My tech, Piyush D. was very patient and kind! He not only fixed my laptop and sound issues, but cleaned it up!! I just recently discovered this service and am so glad that they have 24/7 support!!
My experience was excellent. I have dealt with many tech support people in many companies over the years, but so far your company is the most reliable.
They were patient and clear when dealing with people who were not familiar with computer technology.
ROBERT L MCCAULEY
atul-:very nice person to do business with... very efficient!
Tech worked quickly and was able to resolve our issues.
Very knowledgeable very nice and helpful.
Problem solved!!! Had serious, complicated (from my point of view) issues with reconnecting my email to my ISP. Conference call with the provider and technician.
both technicians I spoke with were very courteous and were very understanding of my questions. They were personable and kept me informed about the actions they were performing.
Kapoor is an excellent member of your Team! Very personable and eager to help! Thanks, Greg
Customer support was excellent in helping me to get started. Thank you.
The technicians were very helpful in fixing the problem and in communicating with me the entire time.
Hannen was very courteous, professional and helpful. He was a pleasure to work with and solved ALL my problems/issues. He gets an A++ from me and is an asset to your company. Thank you!
Very pleased with my experience. Tech was very patient and helpful
K P. AND PRIYANKA T. DID AN EXCELLENT JOB IN FIXING MY COMPUTER. THANK YOU. MARILYN WILKIN
FROM MARTHA P., CUSTOMER OF MY PHONE SUPPORT SINCE MARCCH 2014. PAWAN K. G., ABHISKEK S. AND MITHILESH K.--THANK ALL OF YOU FOR HELPING RESOLVE THE ISSUES I NEEDED HELP WITH. WRITING THIS TUES., 1/09/18; 11:25pm, ARIZONA, USA, TIME. I WILL CONTINUE TO USE MY PHONE SUPPORT. AGAIN, THANK YOU AND HAPPY NEW YEAR!
Mr. Parvej A. did an excellent job so far as I can see rectifying the downloading problem with my computer. It was time consuming however he took the correct and necessary steps from what I can see to solve the problem the right way. He was very patient, courteous and respectful the whole time. It was obvious he was a seasoned senior technician with much experience and a bright future.