My Phone Support is staffed with expert technicians who have excellent technical qualifications and an extensive knowledge of Windows systems and a minimum of two levels of certification. The team also includes highly trained specialists with Microsoft, CISCO, Oracle and Novell, as well as Apple certifications such as A+, MCP, CCNA, MCSE, CCNP, Net+, Red Hat, Linux and Mac OS expertise. My Phone Support also offers several solutions for fixing your tech issues. The company offer a one-time fix for $79.95 or a $249.95 per year unlimited option with no setup fee. Although there may be some instances where an extra fee could be assessed such as for an on-site visit, etc.
My Phone Support has the expertise for just about any device you need tech support for: PCs, Macs, mobile devices, and the company doesn't a limit on the number of devices it can support on a single subscription.
My Phone Support provides the benefit of multiple service options: diagnostics, virus and malware removal, software installation, and data security services-regardless of whether you are an individual or a business owner. The company also provides third-party services for software, phones, printers, gaming consoles, scanner, digital cameras, and more.
My Phone Support offers three service options: by phone, remotely by using a secure internet connection, and they also offer an on-site option as well. The company claims to be able to resolve 99% of all tech issues remotely. And services are available 24/7 worldwide, so no matter when you call, someone can assist you.
Fortunately, My Phone Support does offer a money back guarantee; however, specific details regarding this policy-exclusions, etc.-are nowhere to be found on the company website. Having a money-back guarantee is important, especially for companies like My Phone Support that don't offer a free trial of any kind, or charge expensive yearly rates ($249.95). You wouldn't want to have paid that kind of money for a service you weren't happy with.
Unlike many of its competitors, My Phone Support doesn't offer any type of customization services; however, they have two payment options that pretty much cover anything. If you only need a one-time fix, this company offers that. The company also caters to customer who have an ongoing services for issues that could arise throughout the year.
Unfortunately, My Phone Support doesn't offer a data recovery option. This is something we would like to see added to the company's existing suite of services. Data recovery services are becoming increasingly important in the industry, both for individual customers who just want to preserve their family photos, as well as for businesses whose success depends on having their data securely in place.
Most tech support companies offer either customized plans or at least a variety of plans from which their customers can choose; however, My Phone Support does not. With this company, you are limited to two options. A one-time fix or a yearly option. The yearly option requires you to pay the full $249.95 upfront, then after that first year you have the option of being billed $18.95 per month until you decide to cancel.
Neha M. was very helpful and very pleasant to deal with. She handled everything I needed.
Sayan thanks for your help my computer is working
Virginia Morse Hale
The operators were clear and concise. They made sure I understood every step they would take and about how long it would take.
Darius Gene Adams
First off, I am not that 'sharp' of an individual when working in an around computers. This 'new' computer, two months old required plenty of attention and the MPS person I worked with took control and has the computer operating very manageable.
Very helpful! Thank you!!!! I wasn't sure what to do and Onkar was very helpful and corrected my issues.
I was impressed by the knowledge and professional courtesy that your technicians handled my problem
Excellent support and assistance from this company. I was completely satisfied.
I spoke with Girish K. today about some concerns and he was very well informed and able to help me through them and set me up with another bit of help. I then spoke to Piyush D. for technical support. He was able to help me get my email fixed and remove some things not needed in the computer. Both of these men were very well mannered and helpful. I believe it was the first time I have worked with such easy and helpful techs with a concern i have.
Thomas E Williams
I was vary leery about being scammed at first. especially when I was tolled I had to pay to get my computer fixed. I'm a retired disabled vet on a fixed income and any additional bills is very hard on my budget. I'm very appreciative of you lowering the cost to an amount that I could afford. All the people that I talked to were very cordial and patient with me. As I was not familiar with all the technical terms they used.
neha m. was a great help. She went over everything with me step by step, while explaining the process.
I have never experienced this level of support before. Shoaib was the VERY BEST technician that I have ever worked with. Not only did he fix the problem but he taught me so many things that I did not know! I am so glad to have a subscription with this team! What a great first impression.
Wonderful job. A bit long. But have patients when going through fixing problem.
The technician was very patient, professional, and knowledgeable of what was needed. He even fixed the problem for a reduced cost to me.
excellent, professional service- consistent
very satisfied. they call when they say and will work as long or as often as needed to resolve the problem
atul-: Atul was very helpful and very friendly. I think maybe we became friends. And my computer was fixed. I was very happy with the call and resolution.
My Phone Support was great. The tech support was helpful, very polite and solved my problem plus some other issues that popped up. I would definitely use them and again and will recommend them to others.
I don't know what we would have done without your excellent specialists.
atul-: Could not send photo emails from my computer or iPhone using outlook. Issue was resolved by re doing my windows live mail and my Hotmail and Outlook. It took awhile, but the issue was repaired. The tech had a good attitude while fixing everything for me.
They rescued my computer and me from unspeakable viruses!!!
I called and spoke with Karan, who was very helpful and took the time to ask me questions about the programs running on my computer. The system seems to be working much faster that prior to his work. I was very pleased with the thoroughness of the tech support due to Karan's listening to me.
Sanjeev k. I was very pleased withhis help; he was very patient and most accomodating. Thankyou for task well done.
atul-: Atul was my technician. He was very patient. He was also very professional and pleasant to talk to about my PC problem. I am extremely happy with his service in resolving my problem. Thank you! Stan Wilkins
very good customer service and was patience with us and solved our problem. the employee was very nice and kind, also there technician was very quick at fixing our problem and made our computer was better and now is faster than before.
The technician was very helpful and attentive. He answered my questions clearly. He was polite and friendly>
My problems on the computer were all solved and the speed of operation improved. There were several clean-up items taken care of and software deleted that was not being used. I'm very pleased with the service and really appreciate the professional service that I received from Mr. Karan G. He was extremely talented, professional and fun to work with. Thanks for the support. I will feel confident knowing the support in the future will be a phone call away!
A difficult situation was finally taken care by Kapoor. H did many things until he finally got the printer working. I was on the computer and phone yesterday for 4+hours and it still didn't work. i was called promptly this morning and printer is finally working. I am being treated for malignant brain cancer so even the computer and printer things I knew (not too many) were unavailable to me. So Thank YOU!!!!!
Technician was very knowledgeable and courteous also friendly
Varun understood all the problems I had and resolved the issues. Further he recommended a change in my virus software that I was purchasing and now I can get the virus software without charge when my present software expires. Big thanks on that.
Excellent services, technician was very supportive
I am relieved that I can sign on to my computer again. There was also a maintaince check that I appreciate.
Kapoor was knowledgeable, professional, patient and humorous! He kept me informed throughout, was always polite and engaged. Kapoor was excellent! It was a pleasure working with Kapoor!
Tech was very polite and walked me through each step that he was performing. Excellent service
James K. Ward
Online help was excellent. He is one of your most valuable assets.
I had a great experience this time. I had a little bit of miss understanding on my part, but, we got there. I will definitely call them if I need help again!
Sanjeev Kumar was extremely helpful, curtious, & extremely patient.
Excellent service. Got the job done. Great.
100% happy with what has been done on the computer. would like to say Thank You.
I have been with My Phone Support for over 4 years now and every session has solved my problem. The agents have all been wonderful and they are experts. I really enjoy working with them. I have recommended My Phone Support to many of my friends.
very helpful and very understandful most kind
Thomas Blair, Jr.
atul-: I commend Atul K. for being very diligent and cordial correcting the problem I was having with Outlook 2010. What I was particularly impressed with was he was very down to earth in his mannerism. It is my experience that when it is necessary to converse with technically savvy people - oftentimes - they can come across as very condescending if you aren't capable of conversing in "geek speak." Given the unexpected nature and expense of the situation the overall outcome was favorable. Thank you, Thomas Blair, Jr.
atul-: This was my second call into My Phone Support. The first time, I had felt pressured into purchasing the service and was not in a good frame of mind about it (but I didn't see a choice). So this time I was not happy to have to call again. However Atul was very pleasant and helpful. He fixed the problems and explained what he was doing before he did it. He even shared his grandma's home remedy hoping it would help my cough!! I am no longer reluctant to call back should I need to do so.
The technicians are extremely courteous and do their best to provide all the help that they can. They do a great job at fulfilling your needs and they sure do get the job done!
I have been using My Phone Support for a year and jus t renewed my subscription for another year. Every time I have needed assistance, I was promptly taken care of and the problem was fixed. It is very reassuring I can call them 24/7 knowing I can get my laptop back in working order in such a short time in the comfort of my home.
The technician was able to correct my email problem quickly. I am very satisfied with the service.
Everything I needed done was done with my total satisfaction . Thank you... Vivian
My phone support was very helpful. I learn a lot of what not to do.
Neha m. gave me excellent help. Thank you
the tech was very helpful & fix my problem with my computer
Sayan did a AWESOME job fixing my computer. he was very helpful and fixed all the issues quickly. i am very greatful for all he did to fix the mess my computer was in. thank you very much Sayan. you are AWESOME.