My Phone Support is staffed with expert technicians who have excellent technical qualifications and an extensive knowledge of Windows systems and a minimum of two levels of certification. The team also includes highly trained specialists with Microsoft, CISCO, Oracle and Novell, as well as Apple certifications such as A+, MCP, CCNA, MCSE, CCNP, Net+, Red Hat, Linux and Mac OS expertise. My Phone Support also offers several solutions for fixing your tech issues. The company offer a one-time fix for $79.95 or a $249.95 per year unlimited option with no setup fee. Although there may be some instances where an extra fee could be assessed such as for an on-site visit, etc.
My Phone Support has the expertise for just about any device you need tech support for: PCs, Macs, mobile devices, and the company doesn't a limit on the number of devices it can support on a single subscription.
My Phone Support provides the benefit of multiple service options: diagnostics, virus and malware removal, software installation, and data security services-regardless of whether you are an individual or a business owner. The company also provides third-party services for software, phones, printers, gaming consoles, scanner, digital cameras, and more.
My Phone Support offers three service options: by phone, remotely by using a secure internet connection, and they also offer an on-site option as well. The company claims to be able to resolve 99% of all tech issues remotely. And services are available 24/7 worldwide, so no matter when you call, someone can assist you.
Fortunately, My Phone Support does offer a money back guarantee; however, specific details regarding this policy-exclusions, etc.-are nowhere to be found on the company website. Having a money-back guarantee is important, especially for companies like My Phone Support that don't offer a free trial of any kind, or charge expensive yearly rates ($249.95). You wouldn't want to have paid that kind of money for a service you weren't happy with.
Unlike many of its competitors, My Phone Support doesn't offer any type of customization services; however, they have two payment options that pretty much cover anything. If you only need a one-time fix, this company offers that. The company also caters to customer who have an ongoing services for issues that could arise throughout the year.
Unfortunately, My Phone Support doesn't offer a data recovery option. This is something we would like to see added to the company's existing suite of services. Data recovery services are becoming increasingly important in the industry, both for individual customers who just want to preserve their family photos, as well as for businesses whose success depends on having their data securely in place.
Most tech support companies offer either customized plans or at least a variety of plans from which their customers can choose; however, My Phone Support does not. With this company, you are limited to two options. A one-time fix or a yearly option. The yearly option requires you to pay the full $249.95 upfront, then after that first year you have the option of being billed $18.95 per month until you decide to cancel.
Piyush was extremely helpful, patient and professional. I would certainly encourage anyone having problems with their computer to contact Microsoft. Thank you Piyush
he worked hard to resolve my issues now i can apply for the job i needed thanks for all your hard work
Very knowledgeable, helpful, patient and took alot of time to help me fix issue and answer my questions. Well work it! varun dhyani- tech support
Absolutely great service .Very happy.Very knowledgeable.
very good service!!! He stayed with it until all was corrected and was very helpful.
EMAIL AND COMPUTER CLEANUP. CONFERENCE WITH WEBMAIL PROVIDER TO TROUBLESHOOT AND SOLVE ISSUE. CLEAN UP OF OPERATING SYSTEM.
Very professional and thorough.!!!!!!!!!!!!
Surender R, All problems were solved correctly and quickly.
very simple and good, my problem was the apps would not launch and it was fixed very quickely, thank you
Efficiently solved problem with courtesy.
Surender R , was very helpful and went above and beyond my expectations.
great job, took care of tuning up my laptop.....
Surender R,was very helpful and knowlegeable. he saved my bacon and I am very very pleased and happy. thank you so much.
Sayan was very helpful, courteous and professional. He solved my problem with my PC and if I ever have a problem again I would certainly be happy to have him help me.
Very Helpful and knowledgeable and did a careful job explaining and cleaning my computer Im very thankful.
varun d tech support, did a great job
Outstanding support. Took time to expain details and very patient with me. Thank you very much. A good experience.
Aditi P Was delightful and efficient.
Shikha D has been delightful and very helpful with the mess I had created. She went beyond the call of duty to help me with my issues. Thank you!!
The service I received today was beyond excellent.
The customer service rep took the time to clean up my computer. It took a while and the results were good.
outstanding customer service and help received by team all problems were solved and explanations given. thank you very much
Surender R was very knowledgeable and helpful with my particular problem.
Excellent service. Mr, Sanjeev K was clear, concise, helpful, patient (with a novice like me!) and unfailingly courteous. He was obviously highly knowledgeable and fixed my problem (2 Microsoft accounts that led to confusion and breakdown in communications because of inappropriate product code) in a timely fashion
All techs were pleasant and easy to talk to. They explained problem so that i could understand it.
excelle nt supportive helpful inall ways and explained each strp beautifully thank you . . . . . . . . .. ..................................
Outstanding resolution of issue. Thank you.
I appreciate the patience and explanation given me and that my problems are solved.
Needed basic monthly cleanup. They do a nice job with that. Highly recommend their backup service. When our computer died last week they got all our files back onto the new computer with no problems at all.
Surender Rawat,Vert fast, very professional...as usual.
Loreen P Yule
I appreciated all the help that I got from both gentlemen. I will be back in touch if I have any further issues.
great service. knowledgeable technician. very satisfied
The experience was pretty good the service really helped my computer and put it back together. The customer service workers were polite and helpfull.
pardeep s s My Technician was fantastic, very helpful!
although the session was very long the end results were good and the IT agent was polite, patient, and nice to work with.
Amazing service, very friendly and guided me through the entire process! Will definitely be keeping the warranty and upgrading every year! My technicians were great and a job well done! A+
Pardeep S S resolved problem satisfactory
Got straight to the problem and finally solved it.
Each of my issues wee address and errors were corrected. It was all done in a very timely manner.
Sunita addressed all of my concerns and gave me several options to reach out to her team again. She was very patient and her customer service skills were excellent. I'm glad to have the support of this program. The other people that I spoke with before her were also helpful and courteous.
Mithilesh did a very good job of diagnosing my computer woes over a couple of days. He always called back when he said he was going to. The only reason this rating isn't a 10 is because at times it seemed we were repeating the same steps we had already tried before. The whole process took a very long time, but he stayed with me until we got all the issues resolved.
I have been a member of My Phone Support for several years. I have always been treated with respect. I am elderly so I don't understand things easily. I really appreciate the time and effort your tech group always give to me. I have no problems reaching the Web Site.
Very satisfied with your service. ILL CALL YOU AGAIN.
A call this morning was also a "10" and the call this evening was another "10". I love your service! Thank you!
James h. patterson
prabhpreet s peformed the upates on my computer and was very helpful during the process. my computer had not been updated in serveral years and it took quite a while. he was patient with less than capable computer skills. very professional.
They did a good job at fixing my computer today when it was having problems. God bless
problem accessing my internet. Problem solved quickly and easily. No problem at all . The tech was very patient and very helpful
Lucille A DiLeo
Kapoor was the technician assigned to this account. He expertly navigated my computer with the remote software. He was very polite and professional. After 2 hours of working together, I feel confident that my computer is safe to use again.
Technicians were extremely knowledgeable and helpful.
Excellent prompt and detailed service. Rep was helpful and well versed and knew what he was doing.