My Phone Support is staffed with expert technicians who have excellent technical qualifications and an extensive knowledge of Windows systems and a minimum of two levels of certification. The team also includes highly trained specialists with Microsoft, CISCO, Oracle and Novell, as well as Apple certifications such as A+, MCP, CCNA, MCSE, CCNP, Net+, Red Hat, Linux and Mac OS expertise. My Phone Support also offers several solutions for fixing your tech issues. The company offer a one-time fix for $79.95 or a $249.95 per year unlimited option with no setup fee. Although there may be some instances where an extra fee could be assessed such as for an on-site visit, etc.
My Phone Support has the expertise for just about any device you need tech support for: PCs, Macs, mobile devices, and the company doesn't a limit on the number of devices it can support on a single subscription.
My Phone Support provides the benefit of multiple service options: diagnostics, virus and malware removal, software installation, and data security services-regardless of whether you are an individual or a business owner. The company also provides third-party services for software, phones, printers, gaming consoles, scanner, digital cameras, and more.
My Phone Support offers three service options: by phone, remotely by using a secure internet connection, and they also offer an on-site option as well. The company claims to be able to resolve 99% of all tech issues remotely. And services are available 24/7 worldwide, so no matter when you call, someone can assist you.
Fortunately, My Phone Support does offer a money back guarantee; however, specific details regarding this policy-exclusions, etc.-are nowhere to be found on the company website. Having a money-back guarantee is important, especially for companies like My Phone Support that don't offer a free trial of any kind, or charge expensive yearly rates ($249.95). You wouldn't want to have paid that kind of money for a service you weren't happy with.
Unlike many of its competitors, My Phone Support doesn't offer any type of customization services; however, they have two payment options that pretty much cover anything. If you only need a one-time fix, this company offers that. The company also caters to customer who have an ongoing services for issues that could arise throughout the year.
Unfortunately, My Phone Support doesn't offer a data recovery option. This is something we would like to see added to the company's existing suite of services. Data recovery services are becoming increasingly important in the industry, both for individual customers who just want to preserve their family photos, as well as for businesses whose success depends on having their data securely in place.
Most tech support companies offer either customized plans or at least a variety of plans from which their customers can choose; however, My Phone Support does not. With this company, you are limited to two options. A one-time fix or a yearly option. The yearly option requires you to pay the full $249.95 upfront, then after that first year you have the option of being billed $18.95 per month until you decide to cancel.
Technician was well informed of the issue and how to fix it.
What I experienced was very patient, thorough communication.
good sanjeev k my experience with my phone support was good
I had a "POP-UP" issue and was being extorted from someone trying to hack my computer. I called the Microsoft Help Line and after 2 hours of being on the line the problem was shown to me and problem was resolved. Thank you.
Two people helped with my problem. They were both very courteous and it was apparent they were experts in their field. Even with a foreign accent they were easy to understand. I would highly recommend their service
Sunita, Consultation Tech person was suburb! She was very patient, supportive and thorough. Sunita resolved problems that I have had for a long time. Very appreciative of her patience and and endurance in resolving multiple problems on this computer. The best tech consultation I have had over the years.
very helpful with my questions and issues
Sunita, was very thorough and I understood all that she was explaining.
I had Bibhosh C talking for a couple of hours and then Karan G for about four - but it wasn't their fault, jut my slow internet connection. They were both very patient with me and with the connection, and so far the computer seems to be working much better. Thank you all.
Gloria G Bryant
Sunita was absolutely amazing in helping me today. Her knowledge and skill and her personality are tremendous assets in dealing with frustrated and upset customers. You are very fortunate to have her on your team, and I appreciate her help very much. Thank you again very, very much!
atul k-: Atul was truly awesome. He has a great phone presence, very cordial and polite, and high expertise. Even though it took quite some time, he was kind and patient, never making me seem like he was trying to rush. I felt as though he cared for my case very much. A true pleasure to work with, I hope to get him again on any future calls. Craig Wrigley
the support was amazing. I was hacked and they helped fix my computer im so very grateful for this help.
I believe all the issues that we were faced with have been resolved. Very thorough. Thank you!
Dr. Joe De Simone
atul k-: excellent service! Atul was knowledgeable, timely in his calling, courteous and helpful. My issue was resolved and I am very pleased with the service from MyPhoneSupport.com
MyPhoneSupport, owned by Consumersoft (makers of My Faster PC), owned by Quattro, are tech support scammers. I know this as I have baited them several times. MyFasterPC is blocked by Norton, Bitdefender, Malwarebytes and Windows Defender. I recently did a bait with them where they claimed that stopped services were the cause of my computer's problems. The computer had no problems as it is a VM that is only a few hours old. They also defamed Malwarebytes and Bitdefender and had to uninstall Malwarebytes in order to get their webpage to load. Make no mistake, MyPhoneSupport are tech support scammers. Do not do business with them. If you have, you may want to consider reporting them. Evidence: https://www.youtube.com/watch?v=T3HtnDvNzAA
Patient and courteous, knew what the problem was and took care of it , in the most professional of manner. Thank You Chamkor and Megha for your wonderful service.
They fixed the bugs on my computer and did this fast while I was able to do other things.
My computer was having major issues and I was able to get it fixed asap! I didn't have to bring it in to a store or anything!
atul k-: Atul greeted me with the utmost respect and continued a great and valuable conversation with a person he had never met before. This shows great leadership and consideration for what he does and i am glad to have had the time to talk to the man.
Varum is a great tech. He did everything I asked and more. I would recommend him in any situation I hope all of your tech are as profession as him.
difficult problem with shutting down computer. my technician was very tenacious and solved the problem satisfactorily
The technician NEHA was very knowledgeable and very nice. I Think she was wonder to me and fixed my trouble.
Our rating for the exceptional service we have received all day is 5 star +++! Our assistant was expert, patient, and extremely thorough in all aspects of the task. Onkar Jha deserves an exceptional rating on consumer service and support. David and Mary Fortin
great service Worked through trouble shooting and repair immediately
Akash was excellent. My computer was infected and he spent several hours updating and removing malware. Professional and patient.
Neha solved by my issue quickly. She was so Pleasant and patient.
Chamkor is the most wonderful person I have run from your company, he is kind , he is patient with people like me, just think a world of him and also so professional.
The technician, and operator were very kind, and very patient with me and my technology issues. Very efficient. and very pleasing.
atul k-: Answered all my questions and eased my mind.
atul k-: he was very nice and knowledgeable and was entertaining during the whole process.
Technician was knowledgable, courteous and fast
I worked today with Shitka D. She was extremely knowledgeable, very very courteous and extremely helpful. She cleaned up all my bad files and helped recommended a very good cleaning application that is set up to clean up all the bad files weekly. She deserves a gold star for her service. She is the ultimate best at what she does. Thank you so much Shitka for helping and explaining ever step of the way.
Call lasted 2hrs and was very frustrating!
My Phone Support has been very helpful to me. They have Saved me a lot of time helping with my computer when I did not know what to do with it.
varun d, was very helpful and thorough.
Technician was very courteous and willing to assist with my problem. Excellent support
Atul K was very helpful, courteous, and solved my problem!
Sunita was very polite and understanding. She was very knowigable and a pleasure to work with. She was very easy to understand. Give her a raise. t.y.
All of my phone and computer problems have been resolved to my satisfaction. The rep. has gone above and beyond with my problems. Thank you very much.
Everything went fine. Everyone that I dealt with was very helpful. Thank you for the support.
Both technicians were very polite and knowledgeable. They both answered any questions I had and made me feel secure that the problem was solved.
Cynthia Ann Bratton
very helpful, very patient and thoughtful.
they were very helpful I didn't understand what was going on with my computer and you helped
I had an issue with pop-ups and I received a FAKE Microsoft notification. I googled Microsoft for a phone number and reached a rep that was very knowledgeable and very helpful. I was then transferred to a tech that was also very knowledgeable and helpful. My issues were solved!
Great service with good customer service. Excellent!
Lawrence Stanley Jr
Karan did a great job of cleaning my computer !! I always have great help in solving any issues on my computer with My Phone Support !! Thanks and God bless !!
Bruce N. Gilbert
Kudos to Kapoor S....very talented individualthat just doesn't give up! After several failed attempts, Kapoor hung in there and was able to find and reactivate my lost contact file. This file was the product of over 15 years of of accumulating personal contacts and other miscellaneous file that were priceless!!! Thank you, My Phone Support and Lapoor!
Very professional, friendly, and very helpful. Highly recommend.
my issue was dealt with completely and in a courteous manner