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My Nerds is located in Melbourne, Florida and was founded in 2008. The company offers 24/7 Support and a money back guarantee.
My Nerds technicians are available 24/7 through their phone number and through live chat. However, the My Nerds website indicates that the company is most likely to give customers instance service between 12pm-12am EST.
My Nerds offers the following pricing information on their website:
For some consumers, it's going to be difficult to know whether their tech problems are multiple or complex. Also, the difference between a simple fix and a single issue are going to be vague. More specific information on each pricing would be imperative for the company website.
My Nerds specifies that it provides "premium PC tech support," but doesn't specify any other devices it may cover. Top tech support companies aren't just able to provide PC support, but can often cover your smartphone, tablet, Mac, television, and other smart devices.
Many companies offer a free trial of their services before customers decide to buy, but My Nerds does not. This is something that the company should consider.
My Nerds indicates a money back guarantee on the company website, but no information is given regarding the specifics of the guarantee. The link takes the customer to the Terms of Service page that offers no information on a money back guarantee whatsoever.