Marquee IT, LLC is headquartered in Post Falls, Idaho with another office in Lindon, Utah, and was founded in 2014. The company's vision and mission are to maintain their business by keeping customers "happy and completely satisfied."
- Consumer and business plans
- Additional services
- 30-day service guarantee
Consumer and Business Plans
Consumers have the option of selected one of three monthly care plans and one of four service plans.
Monthly Care Plans range from $14.99 to $34.99 per month and include features such as Panda Antivirus Pro, unlimited cloud backup, safe web browsing tools, and more. Service Plans are one-time repair packages that range from $50 to $250 and offer features such as malware removal, spyware removal, and internet browser issues.
Those looking for a business plan must request a quote from Marquee IT, who will then be contacted by a representative. Marquee IT can serve businesses in Northern Idaho, Eastern Washington, all of Utah, and can offer remote assistance to Canada.
Aside from typical tech support, Marquee IT offers services in constructing custom computers, website & logo design, and local dropoff for Post Falls, Idaho and Lindon, Utah. For custom computers and website & logo design, customers must contact Marquee to obtain a quote.
30-Day Service Guarantee
Marquee IT states on its website that they will "provide a 7 day money back guarantee and a 30 day warranty on any work provided."
- Unclear on device coverage
- No free trial
Unclear on Device Coverage
Marquee IT doesn't specify whether the company only works on Macs, PC's, or both. There is also no additional information on additional devices such as smartphones or televisions.
No Free Trial
Many tech support companies will offer a 30-day trial of their services so customers can see if their company is a good fit for them. Marquee IT does not offer any of those services.
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The Bottom Line
Overall, Marquee IT looks to be a company intently focused on customer satisfaction with a 30-day satisfaction guarantee on services. The company is also upfront on prices and features for services and care plans. There is a lack of details in terms of what devices the company covers and there is no free trial for their services, but Marquee IT's focus on customer service and reasonable prices are something to strongly consider.
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