HelloTech is the leading independent, on-demand technology support service. The company offers in-home and remote online support, 24/7.
HelloTech offers diagnostic solutions, support, installations, and hands-on training for just about any technology need, including computers, printers, smart home devices, home theater and audio, Wi-Fi, TV mounting, and much more.
You can pick from one of two membership options with HelloTech.
The first membership plan is the Online Protection plan. The plan costs $99 per year, and consumers get 5 percent off all in-home services. This plan also comes with free, unlimited, 24/7 tech support and covers unlimited devices.
There is a monthly payment option for the Online Protection plan, where you pay $9.99 per month.
The second membership plan is the Smart Home Plus plan. This costs $149 per year, but there's a flat rate of $69 for all in-home services. The plan includes everything that the Online Protection plan has but also offers one-year Malwarebytes antivirus protection, one-year of Dashlane Premium, and a free in-home technology checkup.
HelloTech bills consumers upfront for any applicable fees (with the Smart Home Plus membership) along with ancillary services.
However, if you are not satisfied with the plan in the first 30 days, HelloTech will refund your membership cost (minus any discounts you may have received on services).
Brands like Amazon, Ooma, Lowes, Square, and Walmart and millions of customers trust HelloTech to install, maintain, and update their electronic devices.
Although HelloTech understands that your schedule can change on short notice, the company does charge a cancelation fee in some instances.
If you cancel within 24 hours of your scheduled appointment, you will be charged a $25 cancellation fee. If you fail to cancel at least three hours before your appointment, you will be charged the full price of your scheduled service.
Additionally, a $25 service fee will be applied to appointments rescheduled within three hours of the appointment time.
Keep in mind that these fees apply to in-home services only.
The following are the common complaints against HelloTech on BestCompany:
Many complaints mention the technicians. HelloTech's technicians come from various backgrounds (some were full-time tech support professionals, others are college students looking to make some extra money). The company mentions that all its technicians go through a series of interviews, skill assessments, and background checks, but there is no mention of the exact training HelloTech provides. So your experience could very well depend on how experienced your technician is and the training they received.
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