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HelloTech

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151 User Reviews

6.5

Overall Score

LAST UPDATED: September 7th, 2021

HelloTech is the leading independent, on-demand technology support service. The company offers in-home and remote online support, 24/7. 

HelloTech offers diagnostic solutions, support, installations, and hands-on training for just about any technology need, including computers, printers, smart home devices, home theater and audio, Wi-Fi, TV mounting, and much more.

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The Good

  • Memberships
  • No-Risk Guarantee
  • Company Partners

Memberships

You can pick from one of two membership options with HelloTech. 

The first membership plan is the Online Protection plan. The plan costs $99 per year, and consumers get 5 percent off all in-home services. This plan also comes with free, unlimited, 24/7 tech support and covers unlimited devices. 

There is a monthly payment option for the Online Protection plan, where you pay $9.99 per month. 

The second membership plan is the Smart Home Plus plan. This costs $149 per year, but there's a flat rate of $69 for all in-home services. The plan includes everything that the Online Protection plan has but also offers one-year Malwarebytes antivirus protection, one-year of Dashlane Premium, and a free in-home technology checkup.

No-Risk Guarantee

HelloTech bills consumers upfront for any applicable fees (with the Smart Home Plus membership) along with ancillary services. 

However, if you are not satisfied with the plan in the first 30 days, HelloTech will refund your membership cost (minus any discounts you may have received on services). 

Company Partners

Brands like Amazon, Ooma, Lowes, Square, and Walmart and millions of customers trust HelloTech to install, maintain, and update their electronic devices. 

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The Bad

  • Cancellation Fee
  • Consumer Complaints

Cancellation Fee

Although HelloTech understands that your schedule can change on short notice, the company does charge a cancelation fee in some instances.

If you cancel within 24 hours of your scheduled appointment, you will be charged a $25 cancellation fee. If you fail to cancel at least three hours before your appointment, you will be charged the full price of your scheduled service. 

Additionally, a $25 service fee will be applied to appointments rescheduled within three hours of the appointment time.

Keep in mind that these fees apply to in-home services only. 

Consumer Complaints

The following are the common complaints against HelloTech on BestCompany:

  • Late Technicians — Several reviews mention that their technician was anywhere from 1 to 3 hours late for their scheduled appointment.
  • Unqualified Technicians — Several consumers stated that they felt their technician was not qualified to complete the task they'd been assigned.
  • Problem Is Not Fixed — Some reviews indicated that they were unhappy with the final result of their service because their technician did not fix the problem, but the company did not issue a refund.

Many complaints mention the technicians. HelloTech's technicians come from various backgrounds (some were full-time tech support professionals, others are college students looking to make some extra money). The company mentions that all its technicians go through a series of interviews, skill assessments, and background checks, but there is no mention of the exact training HelloTech provides. So your experience could very well depend on how experienced your technician is and the training they received. 

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The Bottom Line

HelloTech is a great company to look into if you need support for the technology that supports you and your business. 

The company's two membership plans cover just about any device you can think of, including TVs, mobile phones, tablets, smart home systems, computers, printers, and more. And both plans include just about every service you can think of, whether it's installing a smart home system or mounting a TV. Plus, with the Smart Home Plus plan, you pay a $69 flat rate for all in-home services. Support is available 24/7, and there are technicians ready to make in-home visits across the country.  

We would like to see HelloTech include more information about its technicians, especially regarding what kind of skills HelloTech is looking for, what training programs they go through, and what type of experience the company expects applicants to have.

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Star Rating

3.9

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151 Reviews

Review Breakdown

5 grade

71%

4 grade

0%

3 grade

2%

2 grade

3%

1 grade

24%

Sentiment Criteria

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Quality

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David New Canaan, CT

Make sure you check out the capability of the technician PRIOR TO his arriving at your home. I had a relatively simple project: download on to my computer emails from an archiving company and then burn them on to a disc. I have no tech expertise and had to use an outside party for the project. The tech person arrived with no knowledge of the project, said he had never done any such activity, didn't know how to do the project and did not bring any discs or a disc burner to complete the task. He called another tech person at HelloTech for advise, and that person did not know how to undertake the project either. After one hour, the tech person at my home and I (with much help from me) figured out what to do. Finally. Fortunately, my daughter had left some blank discs at our home and my son had left his burner at our home. (children are grown adults and do not live at home) Otherwise, the project could not have been completed. Frustrating, but, in the end, the project was completed after a three-hour adventure.

2 years ago

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Judith Patrick Carmel, IN

Their installer did not have the correct tools to lower an existing wall mount. Installed the tv too high and stated it was the best he could do. HelloTech now wants an additional $268 to move the tv mount down

7 months ago

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William Lee Charlotte, NC

I felt the company should follow up better. The first person was unreliable and kept putting us off for a week

3 months ago

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Thomas L Butts Hampstead, NC

Very nice to start out with. No notification when tech showed up so he rescheduled failed to mention it was an additional $25. Then did not do the job as requested left a wall conceal strip that I installed. Only refunded $30 of my money for a $20 item!

2 years ago

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Gina Anthony ,

Don’t like the fact he put so many holes in my wall for tv mount and my tv is crooked (. Not straight)

5 months ago

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