ive called into best buy for technical support and was transferred to there geek squad im going to be honest im NOT at all tech savvy and this guy was asking me questions that i honestly didnt know how to answer and the way he responded came off really rude and he kind of made me feel as if i was uneducated so i hung up and just went into the store and let me tell you in- store service was a WAY better experience

have had to use this service once when i bough my laptop from best buy. The service was very professional

I was very fortunate to have a warranty on 2 of my computers. The first one, the backspace key of all things came off on a laptop. They had to send it out to replace the keyboard but it was a pretty painless process. For my desktop, the hard drive and the motherboard both went out at the same time. They replaced both and even upgraded my operating system to Windows 8.1 (from Windows 8) as part of the process in getting everything up and running.

When shopping around for computer repair the customer service at Geek squad was very helpful in that they suggested some possible problems, ultimately went with micro center though due to pricing.

I used Geek Squad at Best Buy to fix my laptop and they did a great job and got it back to work like it new. I would used the service again if needed to.

I have used Geek Squad multiple times because they are close to me and they have never let me down. One time they took much longer than what was originally planned but I'm sure this was unavoidable and at the end of the day they did their job.

The geek squad saved my blue screen laptop. I had some really important school on there when the blue screen popped up. They helped get my laptop back to functioning shape for a decent price and a timely manner

Geek Squad has always been able to help me with my laptop issues! I would recommend Geek Quad service to anyone with a computer. Their service helps to keep a computer running smoothly!

Geek Squad is great if you need something fixed with anything you bought at Best Buy. They're smart people, but somewhat lack in the people skills department.

I signed up for GS 24/7 Tech Support because it was cheap ($100 year). Learned the hard way you get what you pay for. Nearly every time I contacted them with problems, they would take up to 12 hours NOT TO FIX THEM !!! Plus, almost always left my PC with additional problems. Avoid like the plague. Wait for Amazon's service to get up & running...

HP laptop got a virus. Tech remoted into computer to repair. He stated it would take about 1/2 hour. When he was completed, he called to say we needed to reboot the computer because he couldn't do it remotely. When computer was rebooted it was froze. Called Geek Squad back and they stated we would have to take it in the Best Buy. Took the computer in and they stated it would cost $49.99 to check it out. Geek Squad called next day to say the hard drive was bad. They could back up everything for another $100. They then put another hard drive in for even more $$$. 6 weeks later called Geek Squad back to find out where certain files were that they had downloaded from the saved hard drive. All of a sudden they stated the computer had a trojan virus. Never was told where these files where at while talking to them. Was then transferred to a tech (lady) who was obviously from another country. She stated that the virus was caused through our network and that it may have spread to all our home devices. She stated they could repair our computer (which we didn't even see any problems with) and offered us some sort of software security to protect all our computers, phones, IPads, for a mere $350 for 3 yrs, 5 yr for $549 or $700 for a lifetime. But the 3 yr. $350 wouldn't guarantee any new devices, only the ones we already have. We asked what about anyone that had used our network, she stated that there devices would be fine (really, how can theirs be fine but ours are not). We informed her that why was this not found when they had our computer 6 weeks prior when we paid them over $250. She stated that it might have happened after we got it back (Might have happened after we got it back) . We told her that we were going to wait on purchasing this and she transferred us to someone else that was still remoted in our computer (different person than we were originally speaking to that had remoted into the computer) the new person was also foreign, hmmm how did that happen. My husband asked him if he could log out of the computer now and he stated very rudely "I'm still logging out". I guess they didn't get all that commission they thought they were going to get, so now they can be rude. Never did find how to get those files back on our computer. Well Geek squad support will be canceled today. We are not going to pay a company every month for support that does nothing but drain you of more money.