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LAST UPDATED: June 27th, 2019
ExpertHelp offers fast and affordable service to connect customers with professionals that can assist them by answering and solving technology questions and problems with fast turnaround times and low pricing. With nearly 1 million customers to-date, anyone with a technical problem regarding a technology program, software, or system can schedule a time to receive help from a pre-screened technician. ExpertHelp provides easy access to this assistance through off-site customer support with 24/7 phone service scheduling and live online chats; however, they do not provide on-site services to answer multiple questions, or help with troubleshooting, in-person.

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The Good

  • PC and Mac supported
  • Convenient customer service
  • Satisfaction guarantee

PC and Mac Supported

No matter which platform customers are using, ExpertHelp has verified experts to provide detailed assistance covering a wide range of topics for both Apple and Windows computers systems and hardware.

Convenient Customer Service

No matter which form of communication a customer prefers, ExpertHelp can provide customers with convenient customer services. With ExpertHelp, a customer doesn't need to feel like their personal or home space will need to be invaded in order to receive help. With convenient online services customers can utilize an easy to use, one-on-one, chat system, or connect over the telephone, 24 hours a day, seven days a week, with a verified and highly rated expert.

Satisfaction Guarantee

In order to ensure customers receive the assistance and answers they need ExpertHelp provides a 100% satisfaction guarantee. This guarantee gives customers a no hassle, no runaround, and no delay approach to obtaining a full refund is the answers and assistance provided do not meet the full needs of the customer in helping them solve their technology problems.

The Bad

  • No on-site or in-home support
  • No upfront pricing
  • No email notifications for answered questions

No On-Site or In-Home Support

While ExpertHelp provides a variety of communication options over the telephone or the internet to connect experts and customer in need of technical assistance, at this time, those seeking on-site assistance with the option to have multiple questions answered at once, or personal in-person assistance troubleshooting, will not be able to find this service.

No Upfront Pricing

Because of ExpertHelp's customized approach to finding the best qualified technical expert, and convenient online scheduling system, no pricing is available online until the process is started and a customer asks a question to provide further details into what type of technical assistance they are seeking.

No Email Notifications for Answered Questions

When a question is submitted by an ExpertHelp customer, if the customer does not remain online to receive their answer there is no current email or text notification solution setup to let customers know that their question has been answered by an ExpertHelp professional. When a professional answers a question, while the customer is offline, or if the customer doesn't answer their phone to speak offline with the professional, the question is left in an unanswered queue of questions waiting for the user to return in order for their answer to be fully logged and processed.

The Bottom Line

If you are looking for quick service to assist with technology related question and troubleshooting ExpertHelp will provide online, or over the phone, support from a verified of knowledgeable experts without someone having to physically visit your home saving your time and money. If you are looking for upfront pricing from a company that will send an individual to your home or office to answer multiple technology related question, and provide full assistance in troubleshooting your system step-by-step for you, you will need to seek further service from another technology company.
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