Creative IT was founded by Robert Phelps, who worked as a technician and trainer at Apple for five years previous to starting his own company. Phelps saw a need for an IT support company that had equal expertise in both Apple and Microsoft products and services, and thus, Creative IT was born.
Perhaps one of Creative IT’s biggest draws is its expertise with both Apple and Microsoft hardware (Mac and PC) and software (iOS and Windows), and with integrating the two as well. While many tech support companies specialize in one and help with the other as more of an afterthought, Creative IT has a team of experts in both platforms and can help your business regardless of your chosen platform or combination of the two.
Creative IT boasts a five-minute-or-less response time to its clients. This means that whatever your tech support questions or needs might be, Creative IT commits to answer almost immediately. We haven’t seen many other companies promise this.
Creative IT technicians are experts not only in hardware and software, but also in cybersecurity, compliance, and overall IT support. In fact, the company boasts a HIPAA Seal of Compliance, and is the only IT provider within 250 miles of its physical location in North Carolina to have such a recognition.
Creative IT’s unique business model is truly flat rate, with no hidden fees or random payments showing up throughout the month. The company can develop a customized plan for your company and needs, but you can rest assured that once your rate is established and agreed upon, it won’t be changing.
Creative IT has a decent amount of information on its website, but a lot of it contains typos or other grammar mistakes. This reflects a lack of professionalism and attention to detail, which may translate into the company’s communication with your business as well.
Some other tech support companies list their price range or an upfront cost, but Creative IT seems to list only its plans and not their associated costs. You can request a quote from the company, but the pricing information is not readily available on the company's website.