Gurus2go was founded in 2001 and is headquartered in Flower Mound, Texas. They are one of the nation's leading tech support providers of on-demand services with more than 6,000 highly trained and qualified specialists nationwide. Additionally, they offer a wide variety of services for Windows and Mac devices, including mobile; however, they don't disclose any of their plan pricing on their website. But they do offer customized services so you will only have to pay for the services you actually need.
- Remote and on-site services
- Highly trained technicians
- Wide variety of services offered
- Customized plans
Remote and On-Site Services
Gurus2go offers both on-site and remote services. That means they can access your computer through a secure internet connection and fix just about any issue you might have. Or, if you need some hands-on assistance, they will have a technician come to you.
Highly Trained Technicians
When dealing with Gurus2go, you know you will be dealing with a company full of experienced technicians. They have more than 6,000 rigorously evaluated, certified, trained, insured technology experts throughout North America. Their average technician has at least 10 years of IT service and support experience with at least two industry certifications of specialization. In total, they have 27 different industry certifications which is significantly more than we normally see from the average tech support company.
Wide Variety of Services Offered
Gurus2go offers a wide variety of services from large to small regardless of whether you are an individual with a simple issue or a large corporation who needs a highly specialized technician. Gurus2go has it all. Here are a few of the services you can expect from this company:
- Virus and spyware removal
- Data recovery
- Nationwide office conversion of PBX to VoIP
- Hardware device replacement
- Network design and install's
- Computer and electronics repair
- Business technology services
- Enterprise technology services
- Small business technology services
- Warranty support for manufacturers
- Kiosks, ATMs, payment devices and signage
- Medical device rollouts and support
- Home theater and electronics repair
- Deployment solutions
- Mobile user solutions
- VoIP installation
- Data center moves
- And more
This company offers more services than most other tech support companies in the industry. And they offer customized plans that are tailored to meet your specific needs. They offer three flexible service models then those models are broken down into more specific plans from there and can be fine-tuned according to your needs.
There service models include an "On Demand" model which is a next day service level agreement (SLA) that offers the option of paying a fee per transaction. They also have a "Blended" model which offers some services on demand among other things via a maintenance agreement. That means they basically work with you to establish a blend of services that best fits your needs and budget. Then they have their "Maintenance Contract" which is their highest SLA with a monthly fee per device. And from there the Blended and Maintenance Contract options are be broken down into more specific options which are thoroughly covered on their website.
- Pricing not disclosed
- No apparent free trial or money back guarantee
Pricing Not Disclosed
Unfortunately, Gurus2go doesn't offer any pricing on their website; however, they offer customized solutions; therefore, this makes sense. But it would be nice if they would at least publish some starting rates or examples of what someone could expect when using their services.
No Apparent Free Trial or Money Back Guarantee
We couldn't find any indication that Gurus2go offers any type of free trial or money back guarantee; however, you might find that due to their 99.68% customer satisfaction rating that you are willing to give them a try.
The Bottom Line
Gurus2go is one of the most impressive tech support companies we've seen. They maintain a 99.68% customer satisfaction rating, an on-time service rate of 97.8%, same or next-day appointment rate of 99.8% and a 99.9% on-time resolution rate. Additionally, their gurus must maintain a positive customer satisfaction rating as a condition of their employment. It's always refreshing when we can't really find much wrong with a company that we feel you need to be aware of; however, that was the case in this instance. But we still recommend you perform your own due diligence before making any final decisions.