GeekBuddy is affiliated with the Comodo Group, which is a company that specializes in internet security and antivirus development. GeekBuddy coverage includes 24/7 support and proactive efforts to prevent future computer problems. GeekBuddy was the recipient of a "Parent Tested, Parent Approved" award in 2010, and the 2011 Golden Bridge Award for "Best New Product."
- 24/7 support
- Multiple repair packages
- Free trial
GeekBuddy is available 24/7 by phone or by live chat. The program itself, when activated, opens up to a live chat window that allows you to communicate your tech problem with a representative.
Multiple Repair Packages
Customers can pick a one-time repair package from GeekBuddy for $69.99. Customers can also select long-term packages starting at $109.99 or $169.99 depending on the desired coverage. The more expensive options include repairing multiple computers, antivirus software, and cloud storage.
GeekBuddy allows you to download a free trial, but nowhere on the website is it listed of how long the free trial lasts for. Regardless, some competing tech support companies don't provide a free trial whatsoever, so this may attest to GeekBuddy's confidence in customer satisfaction.
- No Mac, TV, smartphones, or WiFi
- No in-home or on-site repairs
No Mac, TV, Smartphones, or Wifi
GeekBuddy can only help with fixing PC problems. GeekBuddy software isn't compatible with Macs or mobile devices. There also won't be any in-home representatives that can take a look at other hardware like your TV or WiFi. Unless your problem is specifically PC-related, there isn't much GeekBuddy can do.
No In-Home or On-Site Repairs
GeekBuddy operates entirely online, so there is no place a customer can go to talk in person with a representative. Any customer looking for that caliber of personal attention is going to be disappointed.
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The Bottom Line
GeekBuddy has earned some accolades and is affiliated with a respected name in internet security. 24/7 support will bring peace of mind for many customers and the choice of multiple packages is appealing. GeekBuddy, however, is restricted in how many devices it can cover in its services. Customers hoping to cover their Macs and smartphones are going to be out of luck. Considering the industry awards and positive customer feedback, we consider GeekBuddy worth a look.
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