GeekBuddy is affiliated with the Comodo Group, which is a company that specializes in internet security and antivirus development. GeekBuddy coverage includes 24/7 support and proactive efforts to prevent future computer problems. GeekBuddy was the recipient of a "Parent Tested, Parent Approved" award in 2010, and the 2011 Golden Bridge Award for "Best New Product."
GeekBuddy is available 24/7 by phone or by live chat. The program itself, when activated, opens up to a live chat window that allows you to communicate your tech problem with a representative.
Customers can pick a one-time repair package from GeekBuddy for $69.99. Customers can also select long-term packages starting at $109.99 or $169.99 depending on the desired coverage. The more expensive options include repairing multiple computers, antivirus software, and cloud storage.
GeekBuddy allows you to download a free trial, but nowhere on the website is it listed of how long the free trial lasts for. Regardless, some competing tech support companies don't provide a free trial whatsoever, so this may attest to GeekBuddy's confidence in customer satisfaction.
GeekBuddy can only help with fixing PC problems. GeekBuddy software isn't compatible with Macs or mobile devices. There also won't be any in-home representatives that can take a look at other hardware like your TV or WiFi. Unless your problem is specifically PC-related, there isn't much GeekBuddy can do.
GeekBuddy operates entirely online, so there is no place a customer can go to talk in person with a representative. Any customer looking for that caliber of personal attention is going to be disappointed.
Some years ago, I wasted a $99 annual "special" on GeekBuddy subscription, thinking it was to be better than the free version. It wasn't, at all. And now, with my paid Comodo Internet Security Complete, GeekBuddy is supposed to support. It does not. I am 3 weeks in to a royal hacking of my computer now. Hours & hours wasted in many emails, live chats and telephone calls to Geek Buddy, and there is NO CONTACT from them. That's hours wasted on hold in chats and calls and no one responds. You cannot ask any simple question, even by email, and expect to get a direct and fulfilled answer from Filipino or Indian GeekBuddy. I even tried ringing Comodo in New Jersey. No live person. All calls [particularly to GeekBuddy] have you wait over 10minutes, then recording says "you are first in line" but you may leave a message but the inbox is full. Then, "click", you are disconnected. Comodo has left me the effects of 3 weeks in to a hacking. Do not fall for their GeekBuddy. Now, I must hire a local 'geek' by the hour.
I have used them for a few years now. I love Comodo Internet Security for many reasons of the big Companies which seem to be targets for viruses. Geek Buddy has helped me many times. I am a geek myself but I do get stumped at times. The only complaint I have is the extreme upsell pressure at the end of the service. They even lie about my expiry date . I had over a year longer then they stated on a few occasions. Hence 6 stars not 10