Comodo Geek Buddy

I have used them for a few years now. I love Comodo Internet Security for many reasons of the big Companies which seem to be targets for viruses. Geek Buddy has helped me many times. I am a geek myself but I do get stumped at times. The only complaint I have is the extreme upsell pressure at the end of the service. They even lie about my expiry date . I had over a year longer then they stated on a few occasions. Hence 6 stars not 10

Some years ago, I wasted a $99 annual "special" on GeekBuddy subscription, thinking it was to be better than the free version. It wasn't, at all. And now, with my paid Comodo Internet Security Complete, GeekBuddy is supposed to support. It does not. I am 3 weeks in to a royal hacking of my computer now. Hours & hours wasted in many emails, live chats and telephone calls to Geek Buddy, and there is NO CONTACT from them. That's hours wasted on hold in chats and calls and no one responds. You cannot ask any simple question, even by email, and expect to get a direct and fulfilled answer from Filipino or Indian GeekBuddy. I even tried ringing Comodo in New Jersey. No live person. All calls [particularly to GeekBuddy] have you wait over 10minutes, then recording says "you are first in line" but you may leave a message but the inbox is full. Then, "click", you are disconnected. Comodo has left me the effects of 3 weeks in to a hacking. Do not fall for their GeekBuddy. Now, I must hire a local 'geek' by the hour.

Coverage especially on the weekends is bad and you are left waiting with no answering you for over an hour- Their Techs are not experienced and often can't manage any beyond a very simple task. Then they blame the problem on something they don't do which always turns up to not be the case when I turn it over to my regular IT guy. They have just gotten bad like this in the last 2 years. They used to be pretty decent. I will not renew my contract with them --Useless