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American Tech Support was founded in 2009 and is a information technology services company. The company boasts a local presence and provide premium support and solutions for your home and/or business through the use of network tools. It also provides on-site and phone support to you and/or your staff. Outsourcing your tech support will save you money because you won't have the expense of having a full time IT staff; however, with this type of service you won't always have the benefit of dealing with someone who is familiar with your business and knows how your company works.
Unfortunately, American Tech Support doesn't disclose its pricing structure on their website. But the company claims to offer flexible payment schedules ranging from per incident to yearly contracts, and can provide support to your home or business in the manner that best suits your operating procedures versus offering a cookie cutter solution to everyone. Additionally, American Tech Support offers a wide variety of services to provide you with more of a one-stop shop for all your tech needs.
American Tech Support can help with a wide variety of devices which includes:
Fortunately, American Tech Support has multiple support options for your convenience. If you have a problem they can come to your on-site location whether that be your home, office, or elsewhere. Or technicians can assist you via their phone support system.
Data recovery services is one of the most important features you could have. If your computer crashes, your data disappears or some other misfortune causes a problem. Sometimes the only way to get it back is through a data recovery service. American Tech Support staffers are well-versed in data recovery of all kinds including operating system failure, hard drive failure, deleted files, data transfer data migration, corrupt data. These services also includes recovering data from damaged or failed secondary media as well.
The American Tech Support staff consists of Microsoft Certified Technicians who are available 24/7 and all their techs are certified, bonded and insured. Additionally, there are never any hidden charges and technicians won't charge a trip fee.
American Tech Support doesn't have a full staff on Sundays; however, the company offers 24/7 Microsoft-certified technicians should the need arise. This isn't technically a bad thing since, regardless of the day, American Tech Support makes sure to always have someone on-call to address your needs immediately.
Unfortunately, American Tech Support doesn't have a live chat feature on the website. If you need assistance, you'll have to call directly or fill out the contact form on the website and wait for a reply. This could be considered inconvenient-especially if you just have a quick question and don't want to or can't take the time to call.
American Tech Support has stated that due to a recent scam they have discontinued its remote service support. And unfortunately, there is little the company can do to stop these phone scams that are so prevalent in this industry. That means if you need tech support you'll have to contact your technician directly.