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Advanced Tech Support

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LAST UPDATED: June 27th, 2019
Advanced Tech Support has over a decade of experience in the security software industry and provides services to home users and small businesses alike. Additionally, all ATS employees are graduates from ATS University-the company's rigorous tech support training center-or have other industry certifications. Advanced Tech Support offers two plans. One for $19.99 per month for a single PC and another for $29.99 per month for up to three computers. This pricing is pretty standard for the industry; however, ATS charges higher-than-average setup fees.

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The Good

  • 24/7 support with no hidden fees
  • Unlimited PC tune-ups and virus removal
  • Transferrable membership
  • Remote connection
  • Multiple certifications

24/7 Support with No Hidden Fees

Advanced Tech Support's technicians are available 24/7 and use efficient tools to help fix your issues fast without excessive costs. Additionally, ATS has no hidden fees, so you don't have to worry about paying extra in addition to your monthly subscription.

Unlimited PC Tune-Ups and Virus Removal

In a world where everything seems to slow your computer down, this company offers unlimited computer tune-ups and virus removals. Therefore, you won't have to worry about using up a limited number of fixes before having to pay more.

Transferrable Membership

Another helpful feature offered by Advanced Tech Support is that if you get a new computer, you can transfer your membership to cover the new device. That means if you get a new computer, you won't have to pay for another membership to cover it. This is an added benefit not provided by some industry leaders.

Remote Connection

One of the most dreaded things about having your computer serviced is having to haul it to a computer repair center. But with Advanced Tech Support's services, you won't have to leave your home; ATS agents can easily access your computer remotely via a secure internet connection and repair your computer from that point of access.

Multiple Certifications

Advanced Tech Support holds many reputable certifications, such as Microsoft Certified Professional, Microsoft Technology Associate, Certified HIPAA Security Expert, CompTIA Network+ Certified, Cisco CCNA and Certified Macintosh Technician. That means you will always be dealing with a trained, certified professional who knows how to properly address your IT needs.

The Bad

  • One-time fixes not offered
  • Exorbitant set-up fees
  • Customization packages not available
  • No data recovery options

One-Time Fixes Not Offered

Some tech support services offer one-time fixes versus having to pay a monthly fee for services you may or may not need or use; however, Advanced Tech Support does not. So, if you rarely have the need for tech support, then you might want to find another company who does offer one-time fixes as an option.

Exorbitant Set-Up Fees

Advanced Tech Support charges anywhere from $250 to $399 in setup fees. This is extremely high compared to other tech support services in this industry. While there is not an average setup fee that's standard for the tech industry, the fees Advanced Tech Support charges are much higher than most.

Customization Packages Not Available

Some tech support companies will allow you to customize a monthly plan that fits your specific needs; however, Advanced Tech Support does not. Therefore, you'll have to choose from one of the company's two available plans.

No Data Recovery Options

Advanced Tech Support does not offer any data recovery options unlike many of their competitors. That means if you prefer to have all your IT support functions in one place, you'll need to look for another company who does offer data recovery services in addition to their IT support functions.

The Bottom Line

Advanced Tech Support appears to have a full staff of qualified employees who are certified and capable of handling a wide variety of tech support issues. Additionally, they have average monthly plan pricing with no hidden fees and their services are transferrable if you purchase new equipment; however, ATS does charge very high setup fees, its plans are fixed and not customizable, and it doesn't offer one-time fixes. Additionally, they don't offer any type of data recovery options whereas many of their competitors do. Therefore, if you only need a few simple tech support services then this company would probably do just fine. But if you are looking for more of a one-stop shop, then you might want to consider looking elsewhere.
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