24/7 Techies

Name: 24/7 Techies
Rating: 2.4

2.4

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LAST UPDATED: May 25th, 2022

24/7 Techies is a tech support group serving businesses and consumers across the United States, Canada, the UK, and Australia. Founded in 2009, 24/7 Techies is headquartered in Las Vegas, Nevada and is a Microsoft® Gold Certified Partner.

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The Good

Microsoft Gold Certified partner
Consumer and business plans
24/7 contact
30-day money back guarantee

Microsoft® Gold Certified Partner

24/7 Techies is recognized for excellence in service and customer satisfaction in remote tech support. With this certification, the company also maintains a close relationship with Microsoft that helps it provide quality solutions for customers. The certification is earned through a lengthy independent analysis looking for high levels of expertise, customer value, and a good track record.

Consumer and Business Plans

Consumer Plan can cover:

Windows Operating Systems
Mac Operating Systems
Smart Devices
Office & Productivity Applications
Email
Multimedia
Internet Browsers
Communication
Online Utilities
Meeting Software

Business Plan can cover:

Mobile
Desktop
Server
Security
Cloud
SMB Marketing

24/7 Contact

You guessed it. 24/7 Techies is available 24 hours per day, 7 days a week. Customers can contact the company through email or phone.

30 Day Money Back Guarantee

If you aren't happy with the service you received from 24/7 Techies, you're guaranteed a refund within 30 days. The company's mantra with this promise is "an outstanding experience or your money back."

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The Bad

Just computer fixes
No live chat or in-home support

Just Computer Fixes

In the case of personal plans, 24/7 Techie only works with computers and mobile devices. If you need help with your new 4K TV or printer, you're going to be out of luck. With that being said, 24/7 Techie can diagnose problems pertaining to email, multimedia, internet browsers, and Microsoft Office applications.

No Live Chat or In-Home Support

You won't be working face-to-face with a tech support representative from 24/7 Techie. All service is conducted online by downloading a temporary program that gives a representative access to your computer. The representative is then able to diagnose the problem and treat it. There is also no live chat feature on the website.

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The Bottom Line

24/7 Techie is a legitimate tech support company rated high in customer service and certified as a Microsoft® Gold Certified Partner. The company is able to serve both consumers and small businesses. However, 24/7 Techie has no in-home specialists that will visit the customer face-to-face.

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User Reviews

Star Rating

2.4

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3 Reviews

Review Breakdown

5 grade

33%

4 grade

3 grade

2 grade

1 grade

67%

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Nate Garland Mason, OH

To keep it short, I was completely bamboozled! My problem wasn't solved and they wanted to charge me for "service" that did absolutely nothing to fix my problem. When I finally contacted Microsoft and spoke to someone, my issue was fixed immediately. I wanted to pay the tech for the time he spent (40 minutes) doing whatever he was doing to my computer, I was thinking $50, wanted to charge me $90 and nothing less, even though they advertise "100" money back guarantee!!! Beyond annoyed, I contacted my bank and they are dealing with it. SUPER DISAPPOINTED!

1 month ago

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Shirley

All the techies with whom I have spoken have understood well what was being asked and responded in good, understandable English. All showed consistent courtesy and patience and did their utmost to cope with the problems and solve them. It was a pleasure to deal with these knowledgeable people.

3 years ago

Reply from 24/7 Techies

Hello Shirley, Thank you for the wonderful review!! We appreciate you taking the time to share your experience at 24/7Techies. Once again, Thank you!! and for any future queries please get back with us, where we will provide the same level of support!! Sincerely, Nash - 247Techies

Jun. 26th, 2019

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Terry Blunk Port Orange, FL

Very disappointed in the service I received. My computer is worse now than when we started. I spoke to six different agents none of which spoke good english. I was in the two sessions for over eleven hours. Buyer beware

10 months ago