24/7 Techies
5.0
Top Ranked Companies
The Good
- Microsoft Gold Certified partner
- Consumer and business plans
- 24/7 contact
- 30-day money back guarantee
Microsoft® Gold Certified Partner
24/7 Techies is recognized for excellence in service and customer satisfaction in remote tech support. With this certification, the company also maintains a close relationship with Microsoft that helps it provide quality solutions for customers. The certification is earned through a lengthy independent analysis looking for high levels of expertise, customer value, and a good track record.Consumer and Business Plans
Consumer Plan can cover:- Windows Operating Systems
- Mac Operating Systems
- Smart Devices
- Office & Productivity Applications
- Multimedia
- Internet Browsers
- Communication
- Online Utilities
- Meeting Software
- Mobile
- Desktop
- Server
- Security
- Cloud
- SMB Marketing
24/7 Contact
You guessed it. 24/7 Techies is available 24 hours per day, 7 days a week. Customers can contact the company through email or phone.30 Day Money Back Guarantee
If you aren't happy with the service you received from 24/7 Techies, you're guaranteed a refund within 30 days. The company's mantra with this promise is "an outstanding experience or your money back."The Bad
- Just computer fixes
- No live chat or in-home support
Just Computer Fixes
In the case of personal plans, 24/7 Techie only works with computers and mobile devices. If you need help with your new 4K TV or printer, you're going to be out of luck. With that being said, 24/7 Techie can diagnose problems pertaining to email, multimedia, internet browsers, and Microsoft Office applications.
No Live Chat or In-Home Support
You won't be working face-to-face with a tech support representative from 24/7 Techie. All service is conducted online by downloading a temporary program that gives a representative access to your computer. The representative is then able to diagnose the problem and treat it. There is also no live chat feature on the website.
The Bottom Line
24/7 Techie is a legitimate tech support company rated high in customer service and certified as a Microsoft® Gold Certified Partner. The company is able to serve both consumers and small businesses. However, 24/7 Techie has no in-home specialists that will visit the customer face-to-face.
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Shirley
2 years ago
Reply from 24/7 Techies
Jun. 26th, 2019
