Name: Tax Defense Network
Rating: 4.4

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Steven LaMarca Groveland, MA

Great customer service. Always get a call back. So far everything they said and did are working out great

2 years ago

Reply from Tax Defense Network

Hello, Steven. Thank you for taking a moment to provide your feedback about your TDN experience. We're happy to have been your choice in tax resolution specialists and look forward to providing a satisfying resolution for your tax matters!

Oct. 6th, 2021

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Kenneth Thompson Dallas, TX

I was quoted a price based on my tax debt.when my debt was lower than quoted.the fees to perform the services stayed the same.they should have been lowered to reflect the services performed. ie 12,000 estimated. 4,000 actuall debt. $2800 charged to perform the services.how is that fair

2 years ago

Reply from Tax Defense Network

Hello, Kenneth. Thank you for reaching out to us regarding your services and fees. We are very sorry to hear that you feel our services haven't been of value to you. To best assist you, we have escalated your concerns to our servicing department and will ensure that our team communicates with you regarding your case. It's important for our team to address any questions or concerns our clients may have about their services. We hope to speak with you soon and reach a satisfactory resolution for this matter.

Jun. 8th, 2021

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Peter C. Orange, CA

They did what they promised and made the arrangements necessary with IRS to pay them back. Sara was very helpful!

3 years ago

Reply from Tax Defense Network

Hello, Peter. We are thrilled to hear of your positive experience during your time with TDN. We certainly appreciate your feedback and hope that you think of us for any future tax filing needs.

Mar. 2nd, 2021

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Antonio Owens Union Springs, AL

The person that's representing me started on my case as soon as he received the necessary paperwork back from me

3 years ago

Reply from Tax Defense Network

Hello, Antonio. We are thrilled to hear of your positive experience during your time with TDN. We certainly appreciate your feedback and hope that you think of us for any future tax filing needs.

Feb. 1st, 2021

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Charrisse degraffenreid

I would highly recommend tax defense didn't have to do anything but sign my name everything was handled through them

3 years ago

Reply from Tax Defense Network

Hi Charrisse, Thank you for the kind words and positive review. It was a pleasure working with you.

Nov. 17th, 2020

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KC

They handled my situation as promised. Kept me updated and informed of progress. Would definitely recommend!

3 years ago

Reply from Tax Defense Network

Hi KC, Thank you for the recommendation and thank you for allowing us to assist you with your case.

Nov. 13th, 2020

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Colette Burke

Tax defense didn’t negiotate to reduce penalties and interest on my behalf. I paid a fee only for a Payment plan in which I was sold on other services which never transpired

3 years ago Edited January 10, 2024

Reply from Tax Defense Network

Ms. Burke, We appreciate you letting us know about your experience. Please contact us if you have any questions regarding your resolution.

Sep. 25th, 2020

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Vivian Ajaye Chatsworth, CA

I strongly was not satisfied with the results. I thought the amount being paid to the IRS would be lowered. I feel I could have negotiated a payment each month close to what was settled.So this is what I paid you $850 for?

3 years ago

Reply from Tax Defense Network

Ms. Ajaye, We appreciate your feedback, please give us a call if you have any concerns with the resolution we set up for you.

Sep. 14th, 2020

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Koree madewell Bakersfield, CA

Customer service is great did everything as promised they were there every time we call got back in timely manner

3 years ago

Reply from Tax Defense Network

Thank you for the wonderful review. We’re happy that you’re please with the results and that we were able to help you with your tax issue. If there’s anything else we can do, please let us know.

Aug. 6th, 2020

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Roger

Thought I would get a little better results, I mean I got what I wanted to get, but I am stuck paying a penalty each time.

3 years ago

Reply from Tax Defense Network

Thanks for the positive feedback. We sincerely appreciate you placing your trust in our company, and we are so happy that we were able to resolve your tax problem. Don’t hesitate to reach out to us, should you ever need us again.

Jul. 24th, 2020

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Robert

Their customer service is prompt and very dependable. They’ve done everything and have been great.

3 years ago

Reply from Tax Defense Network

We really appreciate you taking the time to share your positive feedback with us. It was a pleasure helping you with your tax issue and we hope that you will continue to use us for your future tax filing needs.

Jul. 24th, 2020

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Chad

It was definitely a good decision for me to go with Tax Defense Network. They did what was needed to get my taxes done and always answered my calls.

3 years ago

Reply from Tax Defense Network

Thank you for the wonderful review. We’re happy that you’re please with the results and that we were able to help you with your tax issue. If there’s anything else we can do, please let us know.

Jul. 24th, 2020

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Robert J.

very open honest and efficient. Iwas very please with the help and information that I recieved from Tax Defense.

4 years ago

Reply from Tax Defense Network

Hi Robert. We are so pleased to hear you had a wonderful experience. We really strive to provide our clients with outstanding customer service and I am so glad we were able to provide this for you. Thanks so much for leaving us such a nice review. It means so much to us.

Mar. 11th, 2020

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Kristi Royston, GA

It would be 5 stars but the outcome was not as favorable as I hoped. I also didn't appreciate the scare tactics used by my representative.

4 years ago

Reply from Tax Defense Network

Hi Kristi. We would like to say Thanks for leaving us a review. Your feedback is appreciated as this ensures we continue to take the steps to make improvements. Feel free to reach out to us if you have any questions or if we can be of further assistance.

Oct. 8th, 2019

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James Tallent

For nearly 2000 dollars this service stinks. I wouldn't recommend tax defense to anyone. All that was done was to set up a payment schedule and I could have done that. My tax analyst either quit or was fired in the middle of everything. I kept having to resend documents that had already been sent and my next tax analyst acted like she didn't

4 years ago

Reply from Tax Defense Network

Hi James. We would like to sincerely apologize we clearly did not meet your expectations. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. We will reach out to you within the next 24 hours or if you prefer to reach us at 888-829-0563 ext 165

Sep. 30th, 2019

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Patty

Because of the people working there! Specifically John F - concerned, professional, excellent with follow up

4 years ago

Reply from Tax Defense Network

Patty,

Thank you so much for your review and choosing us to assist with your tax matter.

Apr. 29th, 2019

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Stanley Bobula

felt I was lied to. charged $500 to help me get rid of wage garnishment. then was told it would take another $500. they got me for the first one won't get me again. Was also told I would get a call from an adviser. NO CALL.I don't beleive they can really help me at all just keep charging me for nothing.

4 years ago

Reply from Tax Defense Network

Stanley, we apologize that you have had such a negative experience. Please reach out to us at your earliest convenience at 888-829-0563 ext 611 or Email us at . We look forward to earning your trust once more.

May. 14th, 2019

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Teresa Carpenter

Initial conversation implied negotiations with IRS to remove penalties, failed. Penalties paid as well as increased from initial contact with tax defense as well as a few thousand bill for tax defense to do nothing. Basically a SCAM

4 years ago

Reply from Tax Defense Network

Teresa, thank you for taking the time to leave your honest feedback. We would love the opportunity to review your case with you once more. Please reach out to us at your earliest convenience at 888-829-0563 ext 611 or email us at .

May. 14th, 2019

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Darrel San Antonio, TX

Switched people on me, I had one person for a while and then another person. They got it done with the last lady. Their customer service was good. I am really happy.

4 years ago

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Jeffrey

They know what they are doing. They are prompt, courteous, and they answered all my the questions I had.

4 years ago

Reply from Tax Defense Network

Jeffrey, you are awesome and we appreciate your candid feedback

May. 2nd, 2019

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diane dappern De Pere, WI

I have been working with you and paying out a large amount of $$$$$$$$ and still no resolution, I have to constantly call for a response and next steps.

5 years ago

Reply from Tax Defense Network

Ms. Dappern, thank you for your feedback. We are always striving to get better and want to make sure that you are well taken care of. We will have someone reach out to you to ensure that you are well informed with the next steps of your case.

Mar. 28th, 2019

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James North

They misled me in every way, they did not listen to me, get back and respond to my e mails . They kept sending endless paperwork to fill out that they knew i did not have but promised to get from the IRS. They failed me in every way and took my money.

5 years ago

Reply from Tax Defense Network

James,

I looked into your case. Please contact us to discuss further. Our direct number is 888-829-0563.

Feb. 26th, 2019

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Anonymous

they don't do what they say. They just take your money. you are better off dealing directly with the government. After over a year of taking my money, I delt with the government and settled it over the phone in 15 minutes. Tax Defense won't return phone calls after their payments are set up.

5 years ago

Reply from Tax Defense Network

Anonymous,

I am sorry to hear this. We never want our clients to feel like they're not a priority to us. We wish you all the luck on your journey.

Feb. 22nd, 2019

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Anonymous Algonquin, IL

Don't use them. I have been paying them and they haven't done anything. They never follow through. They have terrible customer support. There is no response to emails. I would have been better off hiring a tax attorney or somebody else.

5 years ago

Reply from Tax Defense Network

Anonymous,

I'd like to know your name so I can look into this and fix it. Please contact us at 888-829-0563 so we can. Thank you for your review, your feedback is important to us.

Feb. 13th, 2019

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Vivian Rochester, NY

TDN's customer service was extremely horrible, they did not return phone calls and they are very rude. They were not organized and they had too many people on one case. It took entirely too long with no changes. I feel very disgusted and upset with myself for choosing them.

5 years ago

Reply from Tax Defense Network

Vivian,

I am sorry to hear this. Please contact us at 888-829-0563 so that we can look into this further for you and correct.

Feb. 18th, 2019

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Michael A. Riverside, CA

I had to make the phone calls and make every effort to contact them regarding the circumstances. I had to call the tax in to set up a payment program on my own and I paid Tax Defense to do this and I was not satisfied with what they were doing. Everybody was nice, they just really didn't do what they said they were going to do initially.

5 years ago

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Carol J Wilmington, NC

I had to initiate calls. I never really got an answer on how things were going. There was no resolution or discussion of a resolution until the last day for a withdrawal for my payment. I never got a closing statement line of how things were going to be dealt with with the IRS.

5 years ago

Reply from Tax Defense Network

Carol,

We would like to discuss this in more detail. Could you please contact us at 888-829-0563?

Thank you,

Jan. 24th, 2019

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Kevin Gotay Mount Vernon, NY

What I was promised when I signed up prior to October 15th hasn't happened and feel like I'm wasting my money since all that has been done is Tax Returns...this hasn't been a pleasant experience in the least bit or the fact you basically outsource to a local tax person.

5 years ago

Reply from Tax Defense Network

Kevin,

We would like to reach out to you and discuss your experience further. We do not want you to feel as though your case is any less important to us than another.

Jan. 22nd, 2019

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Elizabeth Gainesville, FL

Customer service walked me through everything, and helped me get the job done. They are good people.

5 years ago

Reply from Tax Defense Network

Elizabeth,

Thank you for your review and choosing us to assist with your matter. You're good people!

Dec. 31st, 2018

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Larry Powder Springs, GA

They contact me when there is trouble, or if there were any issues that arose. They tell me exactly what they will do.

5 years ago

Reply from Tax Defense Network

Larry,

Thank you for your review and choosing us to assist with your matter.

Dec. 31st, 2018

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Barbara Shreveport, LA

Everyone at Tax Defense Network was very concerned with me and I was very pleased with everything they did for me.

5 years ago

Reply from Tax Defense Network

Barbara,

Thank you for your review and choosing us to assist with your matter.

Dec. 31st, 2018

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Harry City of Saint Peters, MO

They accomplished everything that I needed them to. I would've liked a little bit more feedback from them. Everything is in order because of them.

5 years ago

Reply from Tax Defense Network

Harry,

Thank you for your review and choosing us to assist with your matter.

Dec. 31st, 2018

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Robert Forks, WA

They have your best interest at heart. I've used them a total of two times because their service is excellent.

5 years ago

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Robert,

Thank you for your review and choosing us to assist with your matter.

Dec. 31st, 2018

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Troy Knightdale, NC

Customer service was willing and able to answer all of my questions. They were very good and worked well with us.

5 years ago

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Troy,

Thank you for your review and choosing us to assist with your matter.

Dec. 31st, 2018

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Jan Bradenton, FL

I was happy with the quick response that they gave me. They did a great job at negotiating. They are very trustworthy.

5 years ago

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Janice,

Thank you for your review and choosing us to assist with your matter.

Dec. 31st, 2018

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John St Louis, MO

In the internet ad, they say they're going to help but all they do is take money. It was awful. They're totally untrustworthy. I sincerely regret ever going through tax relief because they did nothing but take my money and now I'm in more debt because they did nothing for me.

5 years ago

Reply from Tax Defense Network

John,

We would love to discuss this in more detail. Please contact us at 888-829-0563.

Dec. 20th, 2018

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Ishmal Spring Lake, NC

Don't do business with them because they don't do business right. They have bad service overall. They are inefficient. There were many occasions where I email it would take a week to get back to me and times I never got a response back.

5 years ago

Reply from Tax Defense Network

Ishmal,

We would love to discuss this in more detail. Please contact us at 888-829-0563.

Dec. 21st, 2018

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Adrion Brooklyn, NY

Most of the times I called I was able to get the person assignmed to my case. It's helpful and affordable to have.

5 years ago

Reply from Tax Defense Network

Adrion,

Thank you for your review and choosing us to assist with your matter.

Dec. 19th, 2018

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Howard Rembert, SC

There was a mix up and I got assigned to the wrong department, it's been very confusing. It's been about a month and a half and I'm still waiting to hear back from them.

5 years ago

Reply from Tax Defense Network

Howard,

Please contact us at 888-829-0563 so we can get you answers.

Dec. 20th, 2018

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Kevin Gonzales, LA

It doesn't amount to fraud but it certainly is very misleading in terms of what they say they can do and what they actually do. They tried to charge me four thousand dollars and I found out later that I could have done it myself.

5 years ago

Reply from Tax Defense Network

Kevin,

I'm sorry you feel this way. Please contact us at 888-829-0563. We would like to correct what we can.

Dec. 21st, 2018

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Brenda Lawrenceville, GA

I haven't had any result and I paid the payments. I don't know how long it has been but it seems nobody can get the information that has been requested. I don't know if it's the wrong move or who you can trust.

5 years ago

Reply from Tax Defense Network

Brenda,

Let us figure this out for you. Please contact us at 888-829-0563.

Dec. 21st, 2018

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Cody Pacifica, CA

So so far they are trying their best to help us. and always informing us whats going regarding our ..case

5 years ago

Reply from Tax Defense Network

Cody,

Our hopes are to get you into a better situation than you're currently in. Stick with us and we will make sure we do that.

Dec. 18th, 2018

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Dawn Lexington Park, MD

The company advertisements about working with the IRS on your behalf is not totally true. We have had to reach out to the IRS our selves to avoid any action while we work on our taxes

5 years ago

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Ms. T Brooklyn, NY

Helped me when no-one else did. Its very scary dealing with the IRS and Tax Defense Network alleviate those fears.

5 years ago

Reply from Tax Defense Network

Ms. T

Thank you for your review and choosing us to assist with your matter.

Dec. 21st, 2018

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Robles Seattle, WA

We felt like they just took our money and did not do anything towards our case. They never gave us updates on anything. Also we were not able to communicate ever on the phone with the "attorney" they appointed us and we had many questions to ask.

5 years ago

Reply from Tax Defense Network

We would love to discuss this in more detail. Please contact us at 888-829-0563

Dec. 21st, 2018

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Garvin Charlotte, NC

The guy I spoke with the first time, he always called me back and if I'm doing alright. They really took care of me.

5 years ago

Reply from Tax Defense Network

Garvin,

How are you doing? I;m happy to hear that you felt well taken care of throughout this journey.

Dec. 18th, 2018

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Leila Dingmans Ferry, PA

They did nothing with my case for almost a year with my case. I'm still acruing interest and penalities and everything. They didn't even help with how I was supposed to pay them. It was a nightmare with the federal stuff. It was an awful experience.

5 years ago

Reply from Tax Defense Network

Leila,

We never want to hear this. Please contact us at 888-829-0563. Either allow us to help fix this or see what we can do better moving forward.

Dec. 18th, 2018

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Marta Willard, OH

They're not as consistent in getting back to me and following through on things. They were able to clear up one thing and not really any of the other one yet.

5 years ago

Reply from Tax Defense Network

Marta,

Please contact us at 888-829-0563 so we can look further into this.

Dec. 18th, 2018

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Anonymous Oconomowoc, WI

A lot of times I didn't get a call back for a long time and again we're still hanging and waiting for another finality on yet another turn. They were helpful in the long run.

5 years ago

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Daniel Phoenix, AZ

Everything we needed done got done, but there were some close shaves that sometimes the response time wasn't always what I was hoping for.

5 years ago