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Optima Tax Relief

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1,515 User Reviews

9.5

Overall Score

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Juston Smith Sweeny, TX

Very helpful with getting out of tax delinquency

1 year ago

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Reply from Optima Tax Relief

Hi Mr. Smith! Thanks for adding that!

Feb. 4th, 2020

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Ambrosio Lugo Luling, TX

Very helpful and their number 1 concerns is the customer.

1 year ago

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Reply from Optima Tax Relief

Great, thank you! Our clients do come first!

Feb. 4th, 2020

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Dale Wells Arlington, TN

Complete responsive and courteous customer service.

1 year ago

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Reply from Optima Tax Relief

We appreciate it, happy to help Mr. Wells!

Feb. 4th, 2020

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Tedro English

Because didn't help reduce none, will not return email or phone calls. Asking for paper work on how they come up with the results p

1 year ago

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Reply from Optima Tax Relief

Upon receiving your review, we've been diligently trying to locate you in our system but your review didn’t provide enough identifiable information to locate you. We welcome you to call (800) 965-3192 to speak with one of our QA Specialists, whenever you are ready. We will be more than happy to speak with you directly about your concerns. We truly hope you provide us with an opportunity to turn your experience around, and we are looking forward to hearing from you.

Jan. 28th, 2020

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Joseph Bessone

Thier professionalizm and comunication skills

1 year ago

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Reply from Optima Tax Relief

Thank you Mr. Bessone, we've enjoyed working with you and communication and transparency are some of the pillars of our business. We appreciate the positive feedback.

Jan. 17th, 2020

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Archibald Lema

They gave my concern a priority and show that they care

1 year ago

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Reply from Optima Tax Relief

Our clients are always a priority to us. Thank you Mr. Lema!

Jan. 17th, 2020

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Danny T. Williams

They follow up. They are fast and efficient

1 year ago

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Reply from Optima Tax Relief

Great to hear! We aim for a great client experience, every time!

Jan. 17th, 2020

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RC

I owed a lot of money and their reducing that

1 year ago

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Reply from Optima Tax Relief

We're proud to be able to assist you and our other clients in need of tax relief. Thank you!

Jan. 17th, 2020

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Brady Glover

Very helpful and got my tax issues resolved

1 year ago

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Reply from Optima Tax Relief

Hi Mr. Glover! Thank you for reaching out. We're happy to take care of you.

Jan. 14th, 2020

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Doyle

Good communication. Still working on my tax issues.

1 year ago

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Reply from Optima Tax Relief

We'll be in communication with you throughout the process. Thank you for sharing, Doyle!

Jan. 9th, 2020

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Timothy Williams

when u send them your money u get results

1 year ago

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Reply from Optima Tax Relief

Thank you for your feedback!

Jan. 9th, 2020

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Joseph

Staff have always been courteous, professional and helpful.

1 year ago

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Reply from Optima Tax Relief

Happy to hear it Joseph - we are very proud of our inclusive staff.

Dec. 10th, 2019

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Barbara

They was ready to help and easy to work with

1 year ago

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Reply from Optima Tax Relief

Thank you Barbara, we're so happy to hear that!

Dec. 10th, 2019

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Moises Gonzalez

They are extremely knowledgeable with tax laws.

1 year ago

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Reply from Optima Tax Relief

Our tax associates have years of experience on them! Thanks for sharing.

Dec. 10th, 2019

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MAURICE howie

Pretty much upfront with you and your tax resolution

2 years ago

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Reply from Optima Tax Relief

We aim to be as transparent as possible for our clients! Thank you Mr. Howie.

Nov. 19th, 2019

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John M. Kitele

They evaluate your tax issue and resolve it very quickly.

2 years ago

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Reply from Optima Tax Relief

We aim to take care of all of our clients issues asap! We're excited your resolution is at a close.

Nov. 19th, 2019

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Wilberto

They get working on your case pretty fast.

2 years ago

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Reply from Optima Tax Relief

Happy to hear that - thank you for the kudos! We'll pass on the kind words to our team.

Nov. 19th, 2019

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B

Quick response and thorough knowledge of tax law.

2 years ago

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Reply from Optima Tax Relief

Absolutely! Our tax professionals have years of experience, and are the best in the biz! Thank you for writing in.

Nov. 19th, 2019

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Aleathea Ann Reed

They are always on top of what is going on with your case

2 years ago

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Reply from Optima Tax Relief

Of course! It's important to us that we update our clients as much as possible on the status of their case. Thank you for sharing your feedback!

Nov. 19th, 2019

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Analine Palma Anaheim, CA

They respond right away & answered my questions

2 years ago

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Reply from Optima Tax Relief

Thank you Ms. Palma! We're so happy to hear that. We aim to be as attentive as possible to our fantastic clients.

Nov. 19th, 2019

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Steven Kai Kalāheo, HI

Very responsive and great at following up

2 years ago

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Reply from Optima Tax Relief

Fantastic, we are so happy to have helped, Mr. Kai.

Nov. 19th, 2019

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Carlos Rosario

Very understanding willing to work with client

2 years ago

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Reply from Optima Tax Relief

Our clients are number one! We empathize with their situation and work incredibly hard to get them the resolution they deserve.

Nov. 15th, 2019

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Darrell brown

They are great and very nice and make sure you understand

2 years ago

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Reply from Optima Tax Relief

Thank you Mr. Brown - we appreciate your feedback and have enjoyed working with you!

Nov. 15th, 2019

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Earl Wilson

Optima is very good and provide timely results

2 years ago

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Reply from Optima Tax Relief

That's fantastic, Mr. Wilson. We're proud to have helped you.

Nov. 15th, 2019

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Shirley murphy

Let u know in every phase what they doing

2 years ago

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Reply from Optima Tax Relief

Yes we do, Ms. Murphy!!

Nov. 15th, 2019

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Ricky Rayford

Very professional and knowledgeable about their job.

2 years ago

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Reply from Optima Tax Relief

Thank you Mr. Rayford!!

Nov. 15th, 2019

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Art

Very attentive to my needs. Always call back right away!

2 years ago

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Reply from Optima Tax Relief

Thank you for your happy feedback, Art! It's so important to us to get back to our clients right away!

Nov. 15th, 2019

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maria

Price rate was a little high for me but i guess you get what you pay for

2 years ago

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Reply from Optima Tax Relief

Thanks for reaching out, Maria, and we appreciate the feedback. We are glad you appreciate our service.

Nov. 5th, 2019

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Chris Lenoir

They are very thorough courteous and prompt

2 years ago

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Reply from Optima Tax Relief

We appreciate it, Mr. Lenoir!

Nov. 5th, 2019

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Steven S.

Excellent! Great follow up and great people to work with!!

2 years ago

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Reply from Optima Tax Relief

Thank you Mr. S! One of our core values is to "inspire a positive team," and it looks like we've done just that with you! We appreciate your follow up as well.

Oct. 22nd, 2019

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Wayne E. Chaney

Working very hard to clear up my tax problem.

2 years ago

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Reply from Optima Tax Relief

Thanks for entrusting a very personal, difficult matter in our hands, Mr. Chaney. We are proud to help reduce your tax debt.

Oct. 22nd, 2019

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Jonathon Kellers Spokane, WA

Smart and effective they did a great job!

2 years ago

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Reply from Optima Tax Relief

Thank you Mr. Kellers! We're glad you met your "goals," - what is also a core value for us! We are proud to "set, strive, meet, and exceed!"

Oct. 22nd, 2019

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Alton Darden

They were great to work with and so understanding

2 years ago

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Reply from Optima Tax Relief

Mr. Darden, thank you for taking the time to write in! We know you're busy. We maintain empathy for our clients throughout the process, as we know that tax debt can be a very frustrating and inconvenient situation. We're happy to help.

Oct. 22nd, 2019

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Benjamin Mann Redlands, CA

Very good communication, through, timely

2 years ago

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Reply from Optima Tax Relief

Thanks Mr. Mann! Personally, we prioritize communication here at Optima, so we certainly appreciate that.

Oct. 11th, 2019

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Galligan David Benicia, CA

Good communication and no sweat attitude

2 years ago

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Reply from Optima Tax Relief

We're happy to hear that Mr. David! We are happy to take care of everything along the way!

Oct. 8th, 2019

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Sherri Sanchez Baytown, TX

They helped me during a time I was unable to help myself.

2 years ago

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Reply from Optima Tax Relief

We're happy to hear you're in a much better place now, Ms. Sanchez!

Oct. 8th, 2019

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Darryl Kansas City, MO

They do a great job. And seem to care about their clents.

2 years ago

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Reply from Optima Tax Relief

Thank you Darryl. We appreciate the time you took to give us feedback today, and we have enjoyed working with you!

Oct. 8th, 2019

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Scott Oshkosh, WI

They helped us mightily! They saved us over 70%!

2 years ago

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Reply from Optima Tax Relief

Fantastic to hear!! That's what we aim to do for all of our clients. Enjoy that incredible resolution!

Oct. 8th, 2019

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Dan M Flushing, MI

Very professional, thorough and results oriented

2 years ago

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Reply from Optima Tax Relief

Great to hear! Our team has enjoyed working with you!

Oct. 8th, 2019

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Barbara Williams Beachwood, OH

my case isn't fully resolved yet but I'm sure their doing the best possible

2 years ago

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Reply from Optima Tax Relief

Thank you Ms. Williams, we're working hard on your case!

Oct. 8th, 2019

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Stephen Berrey California, MD

Very professional; total commitment to help

2 years ago

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Reply from Optima Tax Relief

Our tax professionals thoroughly enjoy working with our clients!

Oct. 8th, 2019

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jerry saracino Columbus, NJ

customer service and response for problems

2 years ago

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Reply from Optima Tax Relief

We appreciate you writing in to share your thoughts, Mr. Saracino, thank you!

Oct. 8th, 2019

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Nancy Zayats

They are very informative and helpful. Excellent service.

2 years ago

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Reply from Optima Tax Relief

We certainly appreciate it! Tax relief is already a confusing subject, so we want the process to be as simple as possible with us!

Sep. 11th, 2019

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Gabriel

It takes some time to resolve issues when questions are pretty stright forward.

2 years ago

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Reply from Optima Tax Relief

We're happy to hear that your issues were resolved in a timely, straightforward manner! Thanks Gabriel.

Sep. 11th, 2019

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Wonderful customer

They are helpful and considerate to our issues

2 years ago

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Reply from Optima Tax Relief

Thank you, anonymous client!

Sep. 11th, 2019

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Dan B

Great customer service Good People Honest People

2 years ago

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Reply from Optima Tax Relief

Excellent to hear Mr. B! We strive for great service for all our clients. Thanks again.

Sep. 11th, 2019

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Maxine Hicks

All representatives were caring and professional

2 years ago

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Reply from Optima Tax Relief

That's really important to us, Ms. Hicks! Thanks for your feedback, we'll pass it along to the team.

Sep. 11th, 2019

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Paulee Bowin

They have been great so far and I am thankful for the help

2 years ago

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Reply from Optima Tax Relief

Happy to hear it! Thank you for the excellent feedback.

Sep. 11th, 2019

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Charlette Mathis-Armstrong Fairburn, GA

Diligent in assuring that they deliver excellent service

2 years ago

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Reply from Optima Tax Relief

Thank you Mr. Isaacs!

Aug. 26th, 2019

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Diane Reid Stone Mountain, GA

They made me feel like a person instead of client

2 years ago

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Reply from Optima Tax Relief

Glad to hear it, Ms. Reid. We work with each client as an individual, not as a number. We truly care - thank you!

Aug. 19th, 2019