How we rank for
14% Accuracy Guarantee
According to a survey of 1,000 people, the most important aspect of a tax preparation software is having an accuracy guaranteed product.
12% Audit Support
Does this company provide Audit Coverage? After entering in your tax information, some tax softwares will run through everything to make sure it doesn’t look like you will be audited. In addition to this support, some companies will help figure out why you were audited if you use their product.
11% Federal Pricing
When you file your tax returns, there are usually two different filings, one for State and one for Federal. Most tax preparation companies offer free federal filing. The free federal filing is usually very limited and is not set up to maximize your federal return. For the most basic federal filings, the free option is best. Usually, it is best to pay for the upgraded federal filing as spending an additional 20-40 could yield hundreds of dollars extra to your return. We looked at the free filing available as well as the the upgraded federal filing fee of each company in our ranking.
11% State Pricing
The second filing of your taxes includes filing your state taxes. Paying to file your state tax can change depending on which state you are filing through. There is not a lot of variation in pricing between companies on state pricing, but coupled with Federal filing fees, the best priced companies begin to rise above the rest.
10% Customer Support
Customer service is important to tax prep customers because this is where you can ensure that you get the maximum refund and followup on your taxes. In this category, we look at whether or no a company has the following ways to communicate with customers:
- Live Chat
- Social Media
8% Supported Forms
Another important feature of a tax prep software is having the forms you need. Besides the basic 1040, 1040a, and 1040ez, we outline if softwares offer forms for small businesses and those who are self employed
9% Data Import
A very convenient and important feature to consider is if the company allows you to import data. A lot of companies offer data import from your W2, 1099 or prior year tax returns. This ensures the ease and accuracy in filing for customers.
10% Stability Score
We look at the legal history and financial stability of each company. This metric takes into consideration any bankruptcies, class action lawsuits, government lawsuits, or government investigations a company has had in the last five years.
15% User Score
Authentic user reviews are critical to what we’re doing at BestCompany.com. Because customer service is an important reflection of a company overall, nobody can provide better insights about a company’s performance than actual customers. Consequently, every company’s overall score is influenced, at least in part, by reviews submitted by customers.
For more information on how we moderate user reviews submitted to our site, you may refer to our Review Guidelines page.