Jackson Hewitt Review

After H&R Block, Jackson Hewitt is the second largest tax preparing company in the United States. It claims to handle around 2.2 million returns (federal and state) on an annual basis.

Rank Chart
Federal Price
State Price
Our Score
#1
Free
$24.95
8.4
#2
Free
Free
8.0
#3
Free
$12.95
6.2
#7
jackson_hewitt
$19.95
$34.95
5.7

Based in New Jersey, Jackson Hewitt has almost seven thousand franchise offices spread throughout the United States, but it has also worked to establish itself as an online tax prep service too.

The company was actually acquired outright by the Cendant Corp in 1998, and a revised Jackson Hewitt Tax Service was spun out of this massive merger of several related firms. One of the facets to come from this re-emerging unit was the online tax service option.

The Good: Jackson Hewitt

Software Guidance

While it does have some great “help me decide” guides, it does have to be noted that these are for only the most fundamental issues. Of course, it does get praise for its occupation-specific deduction discovery tools. These cover a wide array of occupations from which to choose. The guides will then walk you though the various deductions that might apply, and then input the data accordingly. This is definitely one way to take advantage of commonly overlooked deductions.

There is also a life events guide that is so similar to other software options. These are changes from year to year that could result in a substantial impact on an individual’s tax situation. The tool walks you through such things as family, education, career, home, and more. You are then guided to input any information where these situations apply, and the software distributes that accordingly.

In-Person Assistance

Something that sets the Jackson Hewitt Online software apart from so many others is the retail location access. Those who use the website are also encouraged to pay a visit to the nearest office if they have further questions. Not all issues are going to require any fees, and this helps the online software to really stand apart from the crowd. Like most other companies Jackson Hewitt offers a 100% accuracy guarantee and also a biggest refund guarantee.

Physical Locations

Jackson Hewitt boasts that they have over 6,300 locations in the U.S. For those who have trouble filing taxes themselves online, Jackson Hewitt encourages them to talk to a tax professional in the area.

The Bad: Jackson Hewitt

Limited Accuracy Guarantee

While the accuracy guarantee is thorough, it does come with a lot of stipulations. The guarantee includes a lot of exclusions. If Jackson Hewitt does make a mistake, they will refund the customer full payment. (The mistake is brought to the company’s attention within 30 days) Not only that, but copies of the mistake’s documentation are required.

Spin-off Software

This software is not something that is considered original, or even proprietary. Rather, it is a sort of spin off from others, and it comes with a higher price tag. That can be a big turn off for many who have taken the time to shop around.

No Automatic Deductions

The company does not offer automatic deduction information, but the website does provide thorough information on common overlooked deductions. The “overlooked deduction” tab is the bottom of the homepage, and goes over the top 50 overlooked deductions.

Lack of Tools

Another downside to this software is the lack of handy tools that other programs make standard. For example, the alerts that information is missing, incomplete or seemingly inaccurate are not present in this software. Thus, you can forget crucial data without even realizing it.

There is also not any sort of “meter” available. Many other tax programs feature  meters that gauge how far you are in the process or how much you owe or will receive, but there are no real time meters anywhere in this program.

Expensive

Finally, as already indicated, the price point on their software is a bit steep when you realize that there is not a desktop option and that it is not as feature rich as other brands.

The Bottom Line

Who should use the Jackson Hewitt Online tax service? If we were to be accurate and honest, we would have to say that it is really only an ideal option for those with less complex tax issues.

It does not do a previous year comparison, there are no guarantees for accuracy or maximum refunds, and there are no handy tools to mark incomplete data. Yes, there is support for all of the deductions, but such things as asset depreciation, charitable donations, and rental property income have no forms or tools available.

This makes it more of a tool for the simple tax returns rather than complex returns for couples or small businesses. The access to storefront support is very useful, but there are no guarantees that these visits will not require even further financial expenditure.

Federal Price

File your taxes online with Jackson Hewitt for free, or choose from the following options:

  • $19.95 – Basic
  • $34.95 – Deluxe (for parents and homeowners)
  • $49.95 – Premium (for business owners and self-employed)

State Price

The price for filing state taxes is $34.95

Accuracy Guarantee

Yes

Suggested Deductions

Deductions are not automatically suggested.

Supported Forms

Jackson Hewitt provides the basic tax forms like 1040, 1040a, and 1040ez forms.

Advanced tax preparation: The company also offers schedules, including Form 1040 Schedule E – Supplemental Income and Loss, and Form 1040 Schedule C – Profit or Loss from Business (Sole Proprietorship).

Information Security

Jackson Hewitt is TRUSTe certified.

Average Preparation Time

The time it takes an individual to prepare his/her taxes is unknown. A Jackson Hewitt professional can complete your taxes in less than an hour.

Customer Support

You can reach out to Jackson Hewitt in the following ways:

By phone: 1-800-234-1040

Twitter: @jacksonhewitt

Live Chat: Live support is offered in programs to paying customers.

Email: https://jacksonhewitt.custhelp.com/app/ask

Audit Support

Jackson Hewitt provides audit support.

Time in Business

Jackson Hewitt began in 1995, 20 years ago.

Software Options

File your taxes online, or with their mobile app (iOS and Android).

BBB

Jackson Hewitt has an A+ rating with the BBB.

 

Are there any inaccuracies in this review? We take accuracy very seriously and would love your feedback. Visit our Request Reconsideration page and send us your feedback today!

8 Jackson Hewitt Reviews

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  1. User Score
    0
    April 28th, 2016 Abington, MA
    0 people found this review helpful!
    1st couldn’t make the appointment on line, had to call., when there NO FEE schedule, then guy has smeg on sleeves from his runny, sneezing nose,, couldn’t understand him due to adenoids….was also quoted a price of $99.00 for ez which mine were.. total refund to be $300.00, they want $234.00, really, said I’d be willing to pay the $120.00 H&R Block quoted me , guy messages boss, Replys H&R Block it is.. so H&R Block did my taxes for $70.00 for you screwing me over.. so I hope more people write the truth about your company, so no more have to get screwed over by you..
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  2. User Score
    0
    April 24th, 2016 Clover, SC
    1 people found this review helpful!
    I will not return to Jackson Hewitt any time soon, I filed my taxes on January 30th and still have not received them. First I was told they could be filed without my insurance 1095a then 2 weeks later received a call that they had to be amended, I mailed them off myself, they were faxed supposedly to the IRS 3 times and every time with no results. I finally refaxed them myself and will finally be receiving them soon. I paid a lot of money for them to be done professionally and still had to track them down on my own. I think I should be refunded the prep amount plus the extra 50.00 to amend them when it was clearly Jackson Hewitt at fault. No more of my business unless this policy changes, very disappointed.
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  3. User Score
    0
    March 1st, 2016 Huntsville, AL
    1 people found this review helpful!
    Plz don’t ever do Tax with Jackson Hewitt. Its a scam. They are a bunch of frauds who are after your hard earned money. I filed with them on early Feb 2016, still hasn’t got a penny. When I talk to them they provide 4-5 different answers which is very confusing. We never know where is the main office and the higher authorities. The bank associated with them called “Republican bank’ is a scam. They never talk to you. they only talk to their own staffs. When I called IRS, i found out that they already send the money, but my money is stuck in tha fraud Republican bank. This is the last time I am doing Tax with them.
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  4. User Score
    0
    February 29th, 2016 AL
    1 people found this review helpful!
    think before you go to Jackson Hewitt next year they ripped me off $400 what about notifying the client that you could not get your texts within 7 dayswhich others that paid only $29 got it before 21 days and one who paid over $400 Goddard after that is such a rip off try contacting Jackson Hewitt but could not call back planning on suing them
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  5. User Score
    1
    February 19th, 2016 Baltimore, MD
    1 people found this review helpful!
    last year we use their service. it was bad because i believe they over charged and didn’t do well for my deductible items.
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  6. User Score
    5
    February 8th, 2016 Laurel, MD
    0 people found this review helpful!
    They company take out to much money and if you don’t like that amount of what they giving you they charge a $39 minimum.
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  7. User Score
    0
    February 4th, 2016 Scranton, PA
    0 people found this review helpful!
    they made a ,istake on my tax return cannot get them to call me back and fix the problem the manager of the office keeps blowing me off
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  8. User Score
    0
    June 4th, 2015 Cedar Rapids, IA
    0 people found this review helpful!
    Very poor service, very poor support, mistakes were made. Wonder of wonders it wasn’t “their ” problem till I went to the main office then only after I.R.S started garnishment procedures that they acknowledged a mistake WAS made by the preparer, their solution was 56$ for a 2300$ mistake plus penalties, SO BEWARE WHEN YOU USE THIS SERVICE
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