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Docupop

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7.4

Overall Score

LAST UPDATED: March 14th, 2024

Docupop is a trusted company that helps you review and apply for consolidation of your federal student loan debt. Based on information your provide, Docupop will match you with the best repayment programs, benefits, and forgiveness options for your needs. The company will then help

Docupop repayment program options are offered through the Department of Education (DOE), offering lower monthly loan payments than other loan servicers. However, Docupop is a private company and is not directly affiliated with the DOE.

Continue reading for more information, as well as verified Docupop reviews.

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The Good

  • Quick and Easy Qualification Process
  • Docupop Loan Dashboard
  • Referral Program
  • Education Tools and Features

Quick and Easy Qualification Process

Getting started in the student loan consolidation is quick and easy with Docupop, and is divided into three simple steps:

  1. Organize your debt —Docupop will help you track down exactly how much you owe and then consolidate all information into an easy-to-use dashboard.
  2. Qualify and pick a plan — After completing the proper paperwork and submitting required documents you will be matched with various government repayment programs.
  3. File — Once all documentation is in place and you've picked the best plan for you, Docupop will do the heavy-lifting to put your chosen plan into action.

The process of inputting your information and generating programs you qualify for should only take 10 minutes. Beyond that, Docupop also offers additional features to help you track and view updates on the approval process.

Docupop Loan Dashboard

Once you apply for a repayment program through Docupop, you will be able to track the approval process and general loan information in an easy-to-use online dashboard. 

Your dashboard displays your loan info, including your consolidated loan amount and principal, as well as total interest. You can also see where you are in the loan consolidation process, as well as an estimated timeline of how long it will take to reach each point in the process.

Referral Program

Docupop wants to reach every graduate who struggles with student loan payments. You have the option to help them find students who need help by sharing Docupop's student loan debt services. For each referral that uses their loan services in full, Docupop will send you $100.

Education Tools and Features

In addition to loan services, Docupop offers many other services that are helpful to your educational success. These are some of the additional features you have access to if you are using Docupop's services: 

  • Forbearance/deferment
  • Loan forgiveness
  • Autopay rate reduction
  • Career support/counseling
  • Cosigner option
  • Loan calculator 
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The Bad

  • Not a Direct Lender
  • No Private Student Loan Repayment Plan Options
  • No Refinancing Option
  • Undisclosed Rates and Terms

Not a Direct Lender

Docupop is not a loan servicer or direct lender. Instead, the company connects you with various repayment plans, many of which are serviced by the Department of Education (DOE). Because of this, rate and term information is not made available upfront since it will likely vary based on your personal information, and approval and funding can take longer that it would otherwise.

No Private Student Loan Repayment Plan Options

Docupop only offers loan consolidation and loan forgiveness services for federal student loans. If you are looking for repayment options for private student loans, you will need to look into other companies.

No Refinancing Option

Docupop offers loan consolidation options, but not refinancing. Most companies in this industry provide both consolidation and refinancing options, because most people use both of these services interchangeably. Therefore, those seeking to refinance private student loans will have to look elsewhere.

Undisclosed Rates and Terms

Docupop doesn't display loan rates and/or terms on its website. This can make it difficult to know if you'll really be able to save money through the company's consolidation services. If you would like to see what rates and terms you qualify for, you will have to first apply for consolidation and create a Docupop account.

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The Bottom Line

Docupop offers federal student loan borrowers one of the fastest, most efficient ways to find and file for the perfect repayment program to fit their unique needs. Docupop offers a variety of helpful services and products which can help you in every aspect of the loan consolidation process, including an easy-to-use online dashboard where you can view and manage all loan information.

Based on customer reviews we cannot provide an accurate recommendation on the Docupop customer experience. All reviews are outdated, and so it is unclear what more recent or current customers feel about the loan consolidation process with this company. However, the majority of reviews are positive, awarding Docupop 4 or 5 stars, and customers frequently mention great customer service.

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If you have consolidated your federal student loans through Docupop, please tell us about your experience by leaving a review.

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Star Rating

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4.1

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58 Reviews

Review Breakdown

5 grade

45%

4 grade

33%

3 grade

14%

2 grade

5%

1 grade

3%

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Jeffrey Lee

I was trying to get my student loans lowered somehow, and after doing some research, I went with DocuPop. They managed to lower the total price by a little bit, and were also able to get my monthly payments down to where I could afford them, so it's a decent service.

6 years ago

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Customer Lakeside, CA

It takes a bit of time to track down what's going on and they signed my referral and cleared her loan faster than mine. Plus, I had to ask for reimbursement.

6 years ago

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Reply from Docupop

We would like to extend our apologies in regards to your experience with your referral. We hold a high standard for our customers and their experiences with Docupop. We would greatly appreciate it if we could discuss this matter further with you.

Mar. 18th, 2019

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Anonymous Stanton, KY

So far, the service seems okay. They were able to take all my loans and different payments into one or two big payments, which made it a little easier to pay.

6 years ago

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Reply from Docupop

Thank you for reaching out and leaving a postive review! We thrive to keep our customers satsified but more importantly, prosper in being able to work along side with them!

Mar. 13th, 2019

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Matt Butler North Little Rock, AR

It was a little tough at first, but they finally arranged everything to my satisfaction. They even cut my student loan in about a quarter.

6 years ago

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Reply from Docupop

Astonishing progress Matt! We are thrilled to hear about how you've cut your student loans to about a quarter! Keep of the great work, we are always here for you!

Mar. 11th, 2019

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Nonya Thrasher Hazlehurst, MS

My rate is better thanks to them. Their representatives were very helpful and extremely knowledgeable.

6 years ago

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Reply from Docupop

Thank you for the review Nonya! We're delighted to hear about the bettering of your rate and appreciate you choosing Docupop!

Mar. 11th, 2019

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Kimberlee Waddell, AZ

Not upfront about the monthly fee. Said there would only be a one time fee of $600

6 years ago

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Reply from Docupop

Hi Kimberlee, We're sorry to hear that you had an unpleasant experience. We take each and every member seriously and take in all criticism to improve our customer experience. Our member's fee is currently in place so that our representatives are able to care for each and every application with the time it deserves, for the highest quality and result. We hope you will continue to do business with us.

Mar. 13th, 2019

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Channel Norristown, PA

HELPFUL BUT THEY LEAVE OUT FEES IN ORDER TO GET YOUR BUSINESS

6 years ago

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Reply from Docupop

Hi Channel, We are sorry to hear that you had an unpleasant experience. We take every member's opinion very seriously and take in all criticism to improve the customer experience. Our member's fee is currently in place so that our representatives are able to care for each application with the time it deserves, for the highest quality and result. We hope that you want to stay with us as a Docupop member.

Mar. 13th, 2019

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Mckenzie Verona, KY

Very difficult to get ahold of account manager

6 years ago

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Reply from Docupop

Hi Mckenzie, We're sorry to hear that you had an unpleasant experience. We take each and every member very seriously and take in all criticism to improve the customer experience. Some days are busier than others, and we apologize that our representatives were not able to get to you in time. We hope that you continue to do business with us in the future.

Mar. 13th, 2019