Netflix Logo
star star star star star_half
1,645 User Reviews

9.3

Overall Score

LAST UPDATED: October 25th, 2021

Netflix is a streaming giant and a leader in TV and video streaming service, largely replacing cable for many subscribers around the world. It offers a large selection of television shows and movies, with a library exceeding 20,000 feature items. Netflix is continuing to expand its library of award winning original content. 

Top Ranked Companies

Amazon Prime Logo
#2 Amazon Prime chevron_right
7.7 Overall Score
4.3
star star star star star_half
(815)
YouTube Logo
#3 YouTube chevron_right
7.5 Overall Score
4.4
star star star star star_half
(732)
Hulu Plus Logo
#4 Hulu Plus chevron_right
7.0 Overall Score
4.3
star star star star star_half
(486)
thumb_up

The Good

  • Large Viewing Selection
  • Affordable Price
  • Easy of Use

Large Library Selection

Netflix has over 3,600 movies and 800 TV series available for viewing for their subscribers. Netflix users can access their entire range of shows with unlimited streaming and can have multiple users streaming at any given time. Netflix's original series (such as "Orange is the New Black", "Stranger Things", "Black Mirror", "House of Cards", or "Bojack Horseman") attract even more customers to choose Netflix as their streaming platform. Netflix tends to upload an entire season of a show at once instead of episode by episode. This is attractive for those who would prefer to binge-watch instead of waiting between episodes. 

Affordable Price 

Netflix has managed to maintain relatively reasonable monthly prices. As of May 2019, its most basic monthly price is $8.99. Netflix also offers standard, premium, and family packages. These packages, which cost a few more dollars a month, provide better streaming quality and the availability to stream on multiple screens at once. This is great for families or friends who would like to share their account between multiple people. 

Netflix also offers a free, month-long trial which allows potential subscribers full access to their services.

Easy of Use

Subscribers can set up separate accounts for multiple viewers, including kids. This allows for parental controls to screen for inappropriate content.

Netflix has an algorithm that recommends movies and TV shows related to content the user has previously watched. A user can search for something to watch by title or genre. The interface is extremely user-friendly and intuitive. 

thumb_down

The Bad

  • Long wait periods
  • Content changes
  • Viewing quality

Long Waiting Periods

When a movie or TV show is released on traditional television or in the box office, it might take a month or up to a year to be available on Netflix. Netflix has have a lot of great features but it also has a few drawbacks to its services. Mainly, subscribers have to wait to watch new seasons of popular tv shows. 

Content Changes

Netflix adds and removes content from their library all of the time. That means a favorite movie or television show is not guaranteed to always be available to stream. Movies and shows are frequently rotated, which means favorites will not always be available. You may be watching a show one day and it won't be available the next. 

Viewing Quality

Netflix needs high internet speeds in order to function at its best. HD is available with Netflix's Standard and Premium packages, but Ultra HD is only available on Premium. This higher viewing quality comes at a higher monthly price. 

gavel

The Bottom Line

Overall, Netflix is generally more affordable than other providers, commercial free, plays in stunning HD, and offers a free trial period for potential subscribers to test out their services. Netflix has several great original series, an excellent recommendation algorithm to help you find TV shows and movies that you'll love, and the capability to create different user accounts along with parental controls. The main drawbacks are streaming quality and having to wait for new seasons of current hit TV shows.

For more information, check out the Netflix reviews from real customers below. Netflix consistently receives high ratings from the people who use its service. 

Was this content helpful?
thumb_up Yes thumb_down No

Star Rating

4.4

star star star star star_half

1,647 Reviews

Review Breakdown

5 grade

56%

4 grade

33%

3 grade

7%

2 grade

2%

1 grade

2%

Sentiment Criteria

Value

star star star star star_half

Quality

star star star star star_half

Service

star star star star star_half

Trustworthiness

star star star star star_half
cancel

Filter by:

arrow_drop_down

Sort by:

arrow_drop_down
info
star star star star_border star_border

G GA

A wide array of shows and movies although some of them have never even heard of before seems to use too much broadband with all of the no-name movies price is a little too high compared to competitors but still huge selection makes it worth it. Watching a show you love in its entirety ,it's really worth the price by itself

3 weeks ago

star star star star_border star_border

Q Fort Worth, TX

Netflix Always Starts a Show But Never Finishes It , They will Reel You in To a Good Show , and Leave You Hanging Off a Cliff !!! If they could Ever make a show that Actually Follow Up On They Might Be A Good Choice , But if You Like to Watch Shows that Are 2 or 3 Seasons with No Endings This Might Be What You Are Looking For !!!! Punisher, Santa Clarita Diet, LAs Finest , Etc . ETC

3 months ago

star star star star_border star_border

Gary Griffith Abilene, TX

Great service, need new shows and movies added on a more regular basis. Often found nothing of interest to watch.

1 week ago

star star star star_border star_border

crunchyfrogs Livingston, TX

Netflix gives members access to thousands of movies and series. The platform could improve by a few simple alterations. The "My List" section should be divided between movies and series. There should be a separate section for foreign language content so it's not mixed in with the English language content. My biggest complaint is that Netflix must feel that adding filthy language and explicit sex increases customer appeal. This is not true. I was excited to see Netflix pick up Designated Survivor because it was one of my favorite series. However, when Netflix took over it was unrecognizable. All the filthy language and explicit sex scenes managed to lose me as a viewer within two episodes. Netlix, we are not all perverts!

7 months ago

star star star star_border star_border

Dee Mattapan, MA

I like Netflix, I'm not crazy about it. I enjoy the fact that I can watch some of my favorite shows that are no longer syndicated. I do get to watch some films and shows I've never seen before, which are pretty good. The only issue I have experienced frequently is that Netflix been having technical issues. I'm on the $8.99 plan and all but I don't think it should be having these type of issues lol.

6 months ago

star star star star_border star_border

David Simpson Grove, OK

I thought there would be a larger selection of older films and disappointed that there are very few hot new releases. Spend more time trying to find something good to watch or something we haven't already seen. Watch lots of average movies.

6 months ago

star star star star_border star_border

CoasterRider Show Low, AZ

I have had Netflix service for many years. Generally their service has been top notch. I argue with their choice of streaming selections and believe there should be a separate login for "JUNK" that should not be accessible to children.

8 months ago

star star star star_border star_border

Caloway Salt Lake City, UT

Netflix has great original shows, probably some of the best. The movie selection isn't that great though. In the past few months, the selection has gotten better but there are still not that many good movies. They are also continually raising prices. If you ever have any problems, it is hard to get ahold of them.

8 months ago

star star star star_border star_border

Raye Sacramento, CA

Recently had an account stolen: someone logged in halfway around the world, changed email and password so I no longer had access. It was only an annoyance but I had to cancel the account, losing preferences and saved spots to make a new account. I was under the assumption I'd be able to partake of the 30-day trial. They said they could so on my device I had used Netflix before so I didn't qualify. That's fine, we'd probably use it anyway-- but wait, you can see devices to make sure people don't get free stuff but not to have accounts effectively stolen? I then asked if I could have the same billing date as I had been a customer for quite some time (years) and they said I would have to cancel at the end of the month they charged me on my new account (so I got charged twice for this month basically) go without for a few days and then restart the account. This is their brilliant way at handling customer service. I know this is all petty and people will likely scoff, but this seems a bit ridiculous to me. I do like the parental controls, as I have a 3 yo who regularly tries to watch what she shouldn't (she doesn't know of course), and they do have many shows I like. However, because of their late postings of new content I have purchased other services such as Starz and Showtime which is only a few dollars to Prime which I already pay for, along with having Hulu. I think because Netflix is no longer alone in the streaming world I may cancel my service after almost 6 years.

2 years ago

star star star star_border star_border

Sandi Westover Fremont, CA

I've had Netflix for several years now. At first I really liked it but now it's just so-so. I mainly like to watch movies. Maybe for TV shows it's different. But their selection of movies doesn't change enough. When you log in and look at different categories in your account it seems to show the same list of movies under each category. They don't have enough new movies under new releases. I rarely use it anymore but I have a family account so I still have it. For about $13 a month we have 5 users. My kids living away from home are on my account. We use the same log in but then each person has their own sub-account. It's nice so each person can save their preferences. I think some of my kids use it more to watch TV shows. I wish they would add more recent movies.

3 years ago

star star star star_border star_border

moose72 Muncy, PA

Its ok but you do not get to see a lot of good new movies but good for watching old tv shows or seasons

2 months ago

star star star star_border star_border

ang Milwaukee, WI

Netflix use to be the absolute best. However recent changes to their shows and what they have to offer left me wanting something else. They don’t have the quality shows like they use to.

8 months ago

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Anonymous

system is reliable and responsive are positives; viewing options are poor and very little interests me so I keep watching the same shows over and over again.

1 year ago

star star star star_border star_border

Ryan Larsen Logan, UT

We utilized Netflix as our tv provider for the past three years. I felt that Netflix had a good variety of tv shows and movies. I felt that the monthly rate was fair for what they offered. My kids especially love Netflix for their wide range of kids shows.

11 months ago

star star star star_border star_border

Scott A. Johnson Orem, UT

Netflix has a variety of TV series, including Netflix originals, that are worthy of watching. They usually don't have the most current year of a series. Some of the original series, Like Stranger Things, are very creative and entertaining. The pricing is reasonable. My biggest complaint is that Netflix tends to have a lot of questionable and filthy shows (e.g. Cuties).

1 year ago

star star star star_border star_border

Charlie Di Bella Brisbane, QLD

The good - They possess a broad category of genres. The bad - (1) they give up too easily and sell their series to another streaming service like Amazon, eg The Expanse. It's like buying an half-heated chicken at the supermarket. It will eventually make you sick if the service is not completed. (2) they also take too long to release anything in Australia, eg Star Trek Discovery season 3 et al. This makes the change to other providers more considered.

1 year ago

star star star star_border star_border

Darlene Floriano Madera, CA

They’ve always done well with very little lag in comparison to other similar companies. But when Smart TV’s came out we had really no need for video streaming devices. Now they have stopped supporting TVs older then 2012. This is not acceptable. So now what we have to buy a new TV to be able to access their services? They should have had a contingency plan in place and allowed for updates to the software.

1 year ago

star star star star_border star_border

Michael Lyman Salt Lake City, UT

Netflix's quality has gone down over the past few years in my opinion. I really enjoyed that when Netflix came out that I was able to order movies and stream them. I did not like when they removed that and increased their prices. Overall since them increasing the price I have slowly faded away from Netflix. I prefer other streaming options. And the last straw was when they removed Scrubs from their library. Some of the best T.V. out there and its no longer in their library.

4 years ago

star star star star_border star_border

Aubrie Z. Riverton, UT

I really enjoy Netflix and its diversity. I also enjoy the ease of use and NO commercials!!! I also enjoy that entire tv series are on there and stay on there. I only wish that Netflix could air episodes as they air on tv, that way I don't have to wait for the whole season to come out. Also, I wish there were more selections of disney movies! I think it would be nice too if you could filter your preferences more, that way I don't have rated-R movies and tv shows popping up on my recommendations.

6 years ago

star star star star_border star_border

S Logan, UT

The selection is wide, but there is a clear social agenda with most of the material. Why can’t we just watch the original story line of Anne of Green Gables without being assaulted every 5 minutes by a message about race, sexual orientation, bullying, trustworthiness, etc. It’s just supposed to be fun. That is a growing theme I’m seeing with Netflix that I don’t particularly love. You need more quality cooking shows! The connection also has lots of problems even when I have a stable hi speed internet connection. That can be rather frustrating when trying to fast forward, which is much easier to do on prime. Interface is also less like able than other streaming services.

2 years ago

star star star star_border star_border

Colin North Fork, CA

The selection has to improve. Get a lot of foreign movies.

1 month ago

star star star star_border star_border

Jeremy Balls Kaysville, UT

I have had an account with Netflix for years now and have enjoyed it. My family uses it more than I do. Some of their created content is good, but much of it stinks, with poor storylines and acting. This service also has a lot of content not suitable for kids and do not have adequate parental controls. They need to step up their game.

2 years ago

star star star star_border star_border

Wanda Martinelli

There are a lot of movies but too many with vulgar language. The reviews look good but once you get into it you yo can't stand to go any further. They need to clean up the selections. I like comedies but most of them have bad language.

3 years ago

star star star star_border star_border

Ann Bailey Columbus, MS

I am having a harder and harder time finding something I want to watch. When I first started watching I found several series that were very enjoyable but then the suggestions started getting more and more off base fore me. I haven't watch in a while.

3 years ago

star star star star_border star_border

Norm Aroundthehome

i use them as part of a family group. it is nice to have a variety of films and programs to view on demand. i think an improvement would be a better way to keu in choices or support voice inquires about movies.. i.e. all films with Brad Pitt..

3 years ago

star star star star_border star_border

ousawvh2 Leesburg, VA

Netflix is great for watching TV series and older movies. My biggest complaint about Netflix is I wished they would negotiate an agreement to stream recently released movies instead of me having to visit a Redbox to get a DVD or Blueray.

3 years ago

star star star star_border star_border

Eliza Anne Jones Provo, UT

Netflix does not have enough movies!!! Most of the times that I have gone on to search a movie I would like to watch, Netflix does not have it. Netflix is a great streaming site overall but needs to add many more movies. They have an app that is easy to use, and easy access and connection to VidAngel to help edit movies, however, they need a wider variety of shows.

2 years ago

check_circle

Review Source

star star star star_border star_border

Caroline McLeskey Gilbert, AZ

My satisfaction with my netflix experience has declined in the past few years. The netflix original shows are not of the same quality and the replacement of these with more desirable content has not been welcome. The categories for age preference should also be re figured to include a category for older viewers that does not include mature or R rated content but does not cater to a younger age category.

2 years ago

check_circle

Review Source

star star star star_border star_border

Laurie CURTIS Boise, ID

We have been watching television with Netflix for several years and are so very pleased with the service. I was a huge Bones fan and had missed several episodes. I binge watched the entire series and was so very happy. It is great to be able to see some movies I missed at the theaters. Getting set up was pretty easy. Sometimes I have to enter codes to use the service from my computer, but I haven't had any difficulty with that and am in quickly.

3 years ago

star star star star_border star_border

Jessica Lopez , FL

I had Netflix for years, cancelled them in Dec 2020 due to their constant increases and lack of updating their movie selections.

7 months ago

star star star star_border star_border

Michael

Good streaming service, however i find it sometimes difficult to navigate. This service would be awesome if it were explained in plain English rather than all the technical jargon. This approach will be all inclusive.

3 years ago

check_circle

Review Source

star star star star_border star_border

Andrea Long Beach, MS

We do not have cable, and stream our tv and movies. Netflix usually is the first go-to, but lately I can’t find anything that I want to watch. Never had a problem finding something to watch until recently. Update your selection!

1 year ago

check_circle

Review Source

star star star star_border star_border

Myra Howes Provo, UT

Used to love Netflix. I do like that there are so many options and it is very easy to navigate. However, I only appreciate a small portion of shows now. So many seem inappropriate. I wish I could filter ratings I wished to see, or content-if I didn't want to see homosexual films come up on my feed or rated R movies or horror.

1 year ago

check_circle

Review Source

star star star star_border star_border

Derica Parathundil Tallahassee, FL

I do love Netflix if you have a series that you know is on there and want to watch. But with the price increase and other streaming services uploading more often and with more options that apply to me, I don't think Netflix is really worth the price.

1 year ago

star star star star_border star_border

Spencer Weenig Midway, UT

I love Netflix and think it has a decent movie database also the Netflix originals are well done. The fact they push the commercials of new shows and I can't hide them I don't like. I wish there was an option to not have those suggestions pop up because I hate seeing certain ones.

2 years ago

check_circle

Review Source

star star star star_border star_border

Madison Scott Pleasant Grove, UT

I think I have been a member of Netflix since it first came out. I love Netflix, it is my home away from home. However, I do get bored with the selection. I wish there was a wider selection of all genres. And when it says "critically acclaimed" I wish the movie really was "critically acclaimed."

2 years ago

check_circle

Review Source

star star star star_border star_border

Alyssa Lopez Gilbert, AZ

I wish Netflix didn’t remove movies and shows monthly. It is disappointing to see them disappear after I have just discovered them, or want to rewatch them. It seems as if the content is going downhill and I am running out of movies to watch.

2 years ago

check_circle

Review Source

star star star star_border star_border

Brian Joseph Duncan Queen Creek, AZ

I have been a long standing customer of Netflix. While I like their service, I often find that it does not have the content I want. Recently, I have been searching for shows or movies to watch and am tired of only seeing R ratings. Netflix needs to do a better job of providing movies that have appropriate ratings for me and my family.

3 years ago

star star star star_border star_border

Julia Hensley Idaho Falls, ID

I used to be more impressed with Netflix. One of the things I miss is visible reviews on shows/movies. I do not like that the try to match me with a percent. It is also frustrating all the random shows in different languages from different countries that I have to scroll through that are not applicable to me.

3 years ago

star star star star_border star_border

Hannah Cummins Gilbert, AZ

Netflix is amazing and the content they are producing is getting better all the time. I do wish they would bring back the ability to rate their shows with stars instead of just thumbs up or down. I also think they should make their content less graphic or provide suitable warnings for graphic violence, nudity etc.

3 years ago

star star star star_border star_border

Stacy Kay Salt Lake City, UT

It works fine, but I don't love all of the offerings. The documentaries are a joke. There are some good offerings now and then, but I would not spend money on it myself. I only have access to it because my roommate pays for it.

3 years ago

star star star star_border star_border

Tommi K Young Louisville, KY

I really like Netflix but there are too many movies that sound good but I don't watch them because it is not in English

6 months ago

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Raymond Swain

It was a higher rating until it became so politicized. It is best when it entertains.

1 year ago

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

reviewer21

Every time I search for a movie, I keep getting similar to my search movie. This pisses me off!

1 year ago

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Diane

loading netflix is "iffy". Movies will stop in the middle and Im asked to watch something else.

1 year ago

star star star star_border star_border

Marilyn Hollingsworth Port Saint Joe, FL

Initially I was pleased, but after a while you feel like you have seen everything they have to offer. They rely HEAVILY on foreign films. Not a fan.

1 year ago

star star star star_border star_border

Tony Riverton, UT

Really good streaming quality and plenty of TV series. However, there's a real shortage of good movies, in my opinion. Seems like we often can't find anything to watch.

1 year ago

star star star star_border star_border

Sonya Barboza

The accessibility is great, but the selections are stagnate. For as much money as the monthly cost is I would expect it to be gear more towards my viewing history.

2 years ago

star star star star_border star_border

Frank Goring

I like the variety. They could improve their variety by not offering so many politically liberal shows. Why do you have to insert politics into everything?

3 years ago

star star star star_border star_border

Nancy Jimenez Rio Rancho, NM

I have had Netflix for several years. Their customer service, excellent, the movies/programs are all very dated. I end up watching old movies Iv9seen before. Time to cancel.

3 years ago

We're on a mission to empower consumers to make the best decisions and connect confidently with companies that deserve their business.

© 2021 BestCompany.com LLC - All rights reserved Privacy Policy | Terms | Do Not Sell My Personal Information