U-Haul Logo
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166 User Reviews

9.4

Overall Score

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LAST UPDATED: September 10th, 2021
U-Haul specializes in providing moving and storage resources to families and individuals across the country. Its storage units are priced affordably, payments are accepted online, and they have 24-hour gate access. U-Haul is a great storage unit option due to its low pricing and easy access across the United States.

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The Good

  • Average Prices
  • 24 hour Gate Access
  • Climate Control Available

Average Prices

U-Haul offers storage units at affordable prices. For example, a 10x10 ground level drive-up storage unit is going to cost roughly $90 per month (this can vary slightly depending on location). These prices are low compared to the rest of the storage unit industry. Most U-Haul locations offer its customers with the first-month storage for free, coupled with one-way equipment rentals. No deposit is required, and all payments are made online. Other than the standard dry and clean storage units, additional features that can be purchased includes climate control.

24-Hour Gate Access

While standard front-office hours do exist (for example, from 7am to 7pm - depending on location) U-Haul storage units are available for user access 24/7, including weekends and holidays. Locks are also available for purchase, along with other moving supplies including boxes, tape, and padding. Another benefit of going with U-Haul is your direct access to a wide variety of moving trucks and other equipment.

Climate Control Available

U-Haul provides customers with the option to store their belongings in climate controlled units. This is a valuable amenity, especially for customers who are concerned with leaving their belongings in a unit exposed to extreme changes in temperature or humidity.
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The Bad

  • Only 5 Unit Size Options Available
  • Level of Security Depends on Location
  • No Unit Upkeep
  • Reimbursement Undisclosed

Only Five Unit Size Options Available

U-Haul only offers 5 unit sizes. This is a relatively average amount compared to other competing storage unit companies. The sizes and their descriptions are as follows:
  • 5' x 5' Storage Unit: Designed for those using a trailer (example trailer size 4' x 8') or those looking to store seasonal items.
  • 5' x 10' Storage Unit: Designed for those using a 10' moving truck and are looking to store roughly 1 bedrooms worth of items.
  • 10' x 10' Storage Unit: Designed for roughly 2 bedrooms worth of space, taking up roughly a 17' moving truck.
  • 10' x 15' Storage Unit: Designed for those using a 20' moving truck and roughly 3 bedrooms worth of items.
  • 10' x 20' Storage Unit: Designed for those using a 26' moving truck and up to 4 bedrooms worth of items.

Level of Security Depends on Location

The level of security offered can vary depending on location. Most units typically offer both electronic gates and individually alarmed rooms. Comparing to other competing storage unit companies who may offer video surveillance, individual door alarms, security patrol, etc. this can be less than is desired. Before choosing a storage unit from U-Haul, it would be best to confirm with a representative of the location you're researching to confirm what security options are available.

No Unit Upkeep

Depending on your location, unit upkeep can be a factor. This can vary based on a number of factors, including the age of the unit, the climate the unit is in, etc. While online pictures are a good starting point to seeing what a storage unit has to offer as far as upkeep is concerned, it's strongly recommended to see a storage unit in-person before making any financial commitments.

Reimbursement Undisclosed

Unfortunately, we were unable to confirm any details surrounding potential reimbursement plans.
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The Bottom Line

U-Haul is a well-known brand that specializes in providing moving and storage resources across the country. Its storage units are well priced, payments are accepted online, and they offer 24-hour gate access. U-Haul provides solid storage units due primarily to its affordable pricing and easy access throughout the United States.
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Star Rating

4.4

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166 Reviews

Review Breakdown

5 grade

54%

4 grade

36%

3 grade

7%

2 grade

2%

1 grade

1%

Sentiment Criteria

Value

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Quality

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Service

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Gabe Burton Riverton, UT

Uhaul is pretty nice, it's a big brand company, so at least they're established. Or not. My Uhaul unit CLOSED without any notice, I was scrambling to find a place to store all of my furniture, in the end I had to put it in a friend's basement until I could find a new place. Not cool Uhaul, couldn't've even sent an email?

1 month ago

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Haley Evers Lehi, UT

Uhaul is ok in storaging. They could be better, and make some adjustments to what they are doing. I feel they are not doing the best. They can’t turn someone done because they don’t have space hats the point!!

3 years ago

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Sarah Watters Quinlan, TX

Although their storage units are conveniently located, the customer service has always been sub-par.

2 years ago

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