Public Storage Logo
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93 User Reviews

7.6

Overall Score

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LAST UPDATED: October 26th, 2021
Public Storage has been providing storage units nationwide since 1972. Its main benefits include providing clean storage units at affordable prices. Its main disadvantages are the number of features varying by location, including security and gate hours. If the location is right, Public Storage can be a decent option for someone looking to save money.

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The Good

  • Average Prices
  • Additional Features
  • Climate Controlled Units

Average Prices

Public Storage units are competitively priced across the storage unit market. For example, a Large 10'x 10'costs roughly $92 per month (this can vary slightly depending on location). Storage units are free to reserve and do not require a long-term commitment. Currently, it is offering a $1 first month rent with up to 15% off its monthly rent (these are both subject to change and depends on availability). Public Storage units are also climate controlled, giving your items the best chance for maintaining their level of quality while being stowed away. Unit size options are as follows:
  • 15x20
  • 10x30
  • 12x33
  • 18x25
  • 20x25
  • 20x30
  • 25x75

Additional Features

With over 40 years of experience, Public Storage offers quite a few supplemental features. Moving supplies are available for purchase through Public Storage. These supplies include but are not limited to: storage boxes, storage locks, packings supplies, tape. Public Storage also states on its site its commitment to keeping all of its facilities clean with adequate lighting. This can help prevent unnecessary maintenance and security issues, giving you a more trusted place to leave your things. Public Storage also offers AutoPay, making it easier for you to submit your monthly payments. This feature has 24/7 online access, giving you the power to take care of your facility when it best works with your schedule.

Climate Controlled Units

CubeSmart also provides customers with climate controlled units, which allows renters to control both the temperature and humidity of their units. While this feature is becoming a standard offering in the industry, it still proves to be incredibly useful for renters who don't want to risk the condition of their belongings to the effects of extreme temperatures.
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The Bad

  • Undisclosed Information
  • Gate Hours Depend on Location
  • Missing Features

Undisclosed Information

There are a number of important features that are either undisclosed or details vary by location. This information includes but is not limited to: security details, reimbursement policy, and whether or not units are indoor or outdoor.

Gate Hours Depend on Location

Another feature that varies per location is the gate hours. Having longer gate hours allows users more opportunities to access the contents of their storage unit. There is also no way for Public Storage users to rent a truck from them to transport materials to and from the storage unit since this feature is not available at any of their locations.

Missing Features

CubeSmart does not appear to offer cleaning and maintenance services for its units. Additionally, services such as added security measures and the availability of moving trucks appears to vary by location. If you're simply looking for a place to store your belongings, CubeSmart should prove adequate; however, if these features are important you you, you should consider other options.
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The Bottom Line

If one is located nearby, Public Storage can be a decent option for someone looking to save money. Its main highlights include providing clean storage units at affordable prices. Its main disadvantages are the number of features with undisclosed information, particularly including security and gate hours.
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Star Rating

4.0

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93 Reviews

Review Breakdown

5 grade

43%

4 grade

33%

3 grade

11%

2 grade

5%

1 grade

8%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Review Source

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Mike Ika West Valley City, UT

While living in Los Angeles, we used Public Storage for several years. It was pretty standard when compared to all the other storage facilities. There really wasn’t anything that made it stand out compared to any of the other storage facilities other than the fact that it was the closest storage facility to where I was living. Prices at Public Storage were pretty average, Unit sizes were pretty standard as well.

1 year ago

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Jennifer Perry Spring Valley, CA

I used Public Storage for a little over a year. The units were clean and air controlled which was nice. the only thing I had an issue with is that they were not willing to help move the due date of my bill to a date that worked for me.

2 years ago

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Katie Lewis Eagle Mountain, UT

Public Storage was really easy to book. I got there picked it up, they explained everything.. really easy to work with. I always get nervous going with different companies but I would go through Public Storage again

1 year ago

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Review Source

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William South Jordan, UT

I used a facility close to me for a few months while we were building our house. The facility was nice and clean and we didn't have any issues with that. The customer service was just ok. I would probably use them again.

3 years ago

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Truitt Davis

THEY REMIND YOU OF PAYMENT DUE ON THE 12TH EVERY MONTH, WHEN THEY SHOULD REMIND YOU A WEEK PRIOR. IVE PAID TOO MANY LATE FEES

3 years ago

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Hailey Nilson Salt Lake City, UT

Public Storage is great. I've been with them for three years and I plan on using them for many more. I had some issues with my billing and they fixed it right away.

2 years ago

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L Gilbert, AZ

Public Storage has decent units in ok locations, but they are usually priced higher than some other storage facilities.

3 years ago

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dale roberts Duvall, WA

Storage space was fairly well maintained, the desk staff was good, the regional management was questionable

3 years ago

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Msclark Hayward, CA

I think they are a little pricy but they are in every community so easy to get to.

3 years ago

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Francis M. Spychaj Columbus, OH

place was clean and good security and i do not have anything else to say

3 years ago

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