TrustWave

3.2

Overall Score

5 User Reviews

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Trustwave is a company that provides Internet security for businesses. They are a privately held company that provides SSL certificates for more than 3 million business customers in almost 100 countries. In 2014, they were named one of the leaders in managed security services by Forrester Research. They are based out of Chicago, IL and have global offices in London, Brazil, and Australia. One of the neat facts about the company is that they are the only authorized PCI Forensic Investigators in all regions of the world.

The company filed for IPO in mid-2011, but the company still remains private. There are more than 1,000 employees with the company. Trustwave is on the verge of becoming a global-based company. In early April 2015, Singapore Telecommunications announced their intentions to purchase this company for nearly $1 billion. This acquisition promises to raise Trustwave’s standing as a global Internet provider of SSL certificates. 

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Overall
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5 User Reviews

The Good

  • Pricing
  • Wide variety of products
  • Green bar in web browser
  • PCI compliance
  • Money back guarantee

We felt like Trustwave had some pretty outstanding features. We liked the wide variety of SSL certificates available, which signifies the appropriate product for all sizes of business. We also felt like their products were affordable and came with all the standard features in the SSL industry.

Pricing

Trustwave's prices tend to fall in the mid-level for SSL certificates, ranging from standard, single certificates to higher-priced wildcard certificates. Here are some of the prices for SSL certificates that we found, with a 3-year commitment:

  • Premium SSL: $118.67 for three years.
  • Wildcard SSL: $451.67 for three years.
  • EV SSL: $383.00 for three years.
Wide Variety of Products

In the industry, we often found that there were a limited number of Enterprise-level certificates available. Most Enterprise-level SSLs that we saw included enhanced validation. However, not every enterprise-level business will need an SSL with EV. We found that there was a Premium SSL Enterprise Certificate that did not include EV, but offered higher security than a single, standard certificate for a website. This certificate costs $159.96 per year for three years, and includes:

  • The same validation as the Premium SSL certificate.
  • Higher warranty liability coverage.
  • Enhanced pre-validation services.

This product is a great fit for enterprise-level businesses that only need basic validation for their website.

Green Bar in Web Browser

One of the things that we found out about Trustwave was that they offer a green bar in the web browser when a customer visits your website. This is an important feature that certifies trust for your clients as soon as your website starts to load.

We also liked the fact that Trustwave includes a free site seal with their services. While we couldn't find customized site seals from Trustwave, we did like the benefits that this feature offers:

  • Increased website optimization.
  • More conversions on your e-commerce.
  • Less bounces from your website.
PCI Compliance

During our review process, we found that Trustwave is the only global authorized PCI Forensic Investigator. This means that they are likely on top of PCI compliance in the industry, setting the standard for online payments.

Money Back Guarantee

We really appreciated that the 30-day money back guarantee was explained on their website, in the products and features section of the website. When we were reviewing other websites in the SSL industry, we found that we had to initiate a phone-in or read the FAQ section about a free trial period or money back guarantee. While 30 days seems to be the standard in the industry, this gives customers an ideal amount of time to try out Trustwave's SSL certificates.

The Bad

  • Issuance time
  • Low liability warranty coverage

We did find a few concerns with Trustwave's SSL certificates. These include no stated issuance time, as well as the lack of high coverage for liability.

Issuance Time

We couldn't find an issuance time in the different SSL certificate descriptions. We dug around their FAQ and found out that an issuance time could happen instantly. However, we're pretty sure from what we found out in the industry that higher-validation certificates take extensively longer. We would like to see issuance requirements, as well as a stated time for each different certificate that Trustwave offers.

Low Liability Warranty Coverage

In the SSL industry, you generally get what you pay for when it comes to SSL certificate warranty liability. We found that Trustwave generally has mid-range coverage for your subscription prices. We found that the EV certificate came with the highest warranty coverage, up to $250,000 worth of liability. In the industry, we saw coverage up to $1.75 million for similar certificates at about the same price range. We would like to see liability coverage that is more in line with the standard in the industry.

The Bottom Line

We would like to see their products improved in terms of liability warranty coverage. We want to make sure that our customers have peace of mind when visitors make a purchase on their website. In addition, we would like to know more about Trustwave's daily and routine malware scans and we would like to see Trustwave offer this as part of their "total SSL package."

User Reviews

1

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  • 0

    Carmen Basile

    September 1st, 2017 Cleveland, OH

    This company is a total scam. They talk about PCI compliance but have no idea. I was forced to have to used them when I ran my CC processing through US BANK. (another scammer). Trustwave would scan my network for PCI compliance issues. Every time I talked with Trustwave they would tell me about how they scanned my network and could see my firewall, my router and all the computers in my network. When I inquired about why type of firewall and router the came back with they were both cisco products. The problem is that the business they were scanning was our cafe. We only have internet for the one Credit card machine, we also have VOIP for phones. No firewall, NO router, NO computer or computers. After all its a cafe and not our other company which is an IT business. I next inquired about the IP address that they were scanning and they gave me an IP address for a public gateway of Time Warner cable. They are my cable provider for the cafe. When I explained that they weren't scanning my network I was told that I didn't know what I was talking about and that this was my company. I know the equipment I have and how it works. I have a degree in Applied Computer Sciences and have probably forgotten more stuffs about computers then these younger know it all kids will ever learn. They were not scanning my network and could not get past the time warner gateway to get to my network. They are simply another IT company that is full of Thieves. They steal your money and tell you they are providing a service for which they can not ever prove. Customer service is extremely nasty when you catch them in a lie. Because of this I moved my bank accounts from US bank to First Federal of Lakewood and switch my credit card processing to Heartland who doesn't use Trustwave.

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  • 0

    Jim Bridges

    July 26th, 2017 Landenberg, PA

    We used Trustwave for managed security and ended up cancelling our service. Not only did they badger us over fees they never earned, when we finally settled they then had the nerve to introduce a new invoice and threaten us with collection! They are a big company who does not care about the customer or service. Please do yourself a favor and look elsewhere.

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  • 0

    linda

    May 10th, 2017

    I HAD a SSL certificate with Trust Wave last year. My phone is listed on the website, My email originates from the website. I am listed on the Whois information as the domain owner. I have owned the domain for 10 years My hosting company generates the CSR for me. And then Trust Wave required that I find someone who can certify that I am the legal owner of the website. I found the whole situation bizarre and lousy customer service. Especially since I had a certificate with them last year.

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  • 1

    Mike

    November 3rd, 2015 Portland, OR

    I was sent notifications by trustwave my certificate was about to expire. I went to their site and renewed. After supplying my credit card, I was given an error code and a customer support number to call. The support was unable to find the transaction and had me try two more time unsuccessfully. The next day I saw three transactions from Trustwave for $178 each on my bank statement. I called customer support back and was told I needed to call the third party provider that I used to purchase the certificate even after I told them I used their website to renew. I'm now having my bank dispute the charges and I'm going to another company for my SSL certificate.

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  • 0

    Donnie Tenney

    August 11th, 2015 Hampstead, NC

    I find them to be a bad company....mthey are quick to,point out there might be a pci compliance issue, but reluctant to help resolve the issues... I would not recommend this company.

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