IdenTrust Logo
star star_border star_border star_border star_border
5 User Reviews

Company has not yet verified this profile. We recommend researching the top companies shown below:

Top Ranked Companies

Was this content helpful?
thumb_up Yes thumb_down No

Star Rating

1.0

star star_border star_border star_border star_border

5 Reviews

Review Breakdown

5 grade

0%

4 grade

0%

3 grade

0%

2 grade

0%

1 grade

100%

Sentiment Criteria

Value

star star_border star_border star_border star_border

Quality

star star_border star_border star_border star_border

Service

star star_border star_border star_border star_border

Trustworthiness

star star_border star_border star_border star_border
cancel

Filter by:

arrow_drop_down

Sort by:

arrow_drop_down
info
star star_border star_border star_border star_border

Robert Yamin Cary, NC

Purchased a simple Email Cert. their wonky app to install the cert failed so I asked them to just email me the purchased cert. They stated that the application needs to install the cert. I guess they think Certificate installation is as complicated as splitting atoms but ... it's not. Then they wanted to remote into my machine to check my security settings... Um... no thank you and by the way I am a senior security engineer with probably more experience in my pinky toe than your help desk minion has. They won't refund me for the cert. either as they said it was already generated. So in a nutshell: I buy a cert, their application to retrieve it doesn't work and I can't get a refund. I see bankruptcy in their future..

2 years ago

star star_border star_border star_border star_border

Chris A Miami, FL

Do not trust this company. The first line customer service reps give improper or incomplete guidance, up until they have collected payment. At that point, you will receive complications, long wait times, and an inability to find any staff capable of helping you. To get anything done, be it certificate generation or business verification, their still will need you to hold their hand throughout the process. The business model for integrating new accounts lacks versatility and proper management. Stay away if you intend to generate SSL certificates in a timely manner.

2 years ago

star star_border star_border star_border star_border

L. M. Catonsville, MD

This company has been horrible to work with. My certificate is so delayed in arrival that I am missing my deadline on an application that has taken 6 months to process. When I called I received no sympathy or customer support and only heard "it's not our fault" and "i'm sorry" in a smart, insincere tone. They offered no resolution to my issue and now I'm stuck with a $210 piece of trash that is now completely useless AND they have caused me to meet a very important deadline for my company's success. Do yourself a favor and use a different vendor!

2 years ago

star star_border star_border star_border star_border

Ingrid Lolies Hollywood, FL

This company's lack of initiation is disturbing. They made it to my blacklist today furthermore, I will never recommend this to ANYONE plenty of companies offering the same service for excellent timeframes and customer service quality.

2 years ago

star star_border star_border star_border star_border

Ninette New York, NY

It's just the beginning and I had the worst experience. The application process is terrible. The customer service are rude and do not help you to find a solution.

2 years ago

We're on a mission to empower consumers to make the best decisions and connect confidently with companies that deserve their business.

© 2021 BestCompany.com LLC - All rights reserved Privacy Policy | Terms | Do Not Sell My Personal Information