GeoTrust is the world's second largest SSL certificate provider. According to their website, more than 100,000 customers throughout the world (150 countries overall), use GeoTrust for some type of SSL encryption security. Their SSL certificates come with a fast delivery time and enable up to 256-bit SSL encryption. Another great feature of the GeoTrust SSL certificate is their site seal. The site seal offers a customized display of how much security is provided with an individual SSL certificate.
The company also offers some great features, including a powerful management portal, world-class continuous support, and bulk pricing for GeoTrust Partner companies, as well as enterprise-level users.
However, we found this not to be true. What we realized was that this company has been traded off over the years, possibly creating some confusion about who actually owns GeoTrust.
Currently, Symantec owns GeoTrust. They were acquired, along with Verisign, in 2010, as a $1.28 billion dollar deal with Symantec.
We noticed that GeoTrust offers a standard certificate with Enhanced Verification (EV) possibilities. We felt that this was a great solution for customers, as it promises the following benefits:
We also liked the GeoTrust SSL certificate management console. This is a new feature that was recently rolled out. We found that this gave the customer the ability to watch the status of their certificate until issuance, get access to support, and much more. Probably the most robust feature of the management console is the ability to see when your subscription runs out, as it is easy to forget on what exact date your certificate might expire.
We saw that GeoTrust was a little bit more affordable than some of the competition that we reviewed. Ultimately, we were afraid that there might be a shortfall in security somewhere. In fact, we felt like GeoTrust gives customers the most bang for their buck, in terms of security. The highest certificate liability offered by GeoTrust is $1.5 million. This is more than enough financial security if something happens to your website.
We also liked that the GeoTrust website has a visual and explanation for its security trust seal. This is important for customers. We have found that trust logos are an important component of e-commerce, helping:
The trust seal with GeoTrust gives detailed information the security about a website:
One of the things that we liked about GeoTrust was the number of industries served. We saw that their solutions are used by the following industries:
We found that QuickSSL Premium was a great fit for small businesses. This is much more affordable than the TrueBusinessID SSL certificate. Here is what we found out about it:
Also, we wanted to know more about why some certificates could be validated instantly and others took several business days.
The Quick SSL product can be issued and verified within minutes. However, the TrueBusinessID Enhanced Validation had an issuance time within 1-10 business days. With some of the other competitors, we found that issuance time was consistent upon all products.
We had some issues with the wildcard certificate pricing. With their wildcard certificate, you can secure an unlimited number of subdomains on your website. However, we felt that the price for a three-year wildcard SSL certificate was quite high. The GeoTrust certificate cost $1,248 for a three-year certificate. We found that a competing three-year wildcard was only $404.95.
Customer support are really slow. They are really worse than what you think. They don't have any procedure to verify your business.
DO NOT PURCHASE FROM THIS COMPANY!! I have been trying to get my SSL issue worked out for 2 plus months- the tech support team couldn't figure out (after someone finally replied) and after troubleshooting was promised a prorated refund (since the product is useless)- and now they won't give the refund. I followed all their instructions including filling out their forms etc and now they pretend like they have no idea what I'm talking about. If you have BlueHost they're giving the SSL certs for free. Save yourself the money and headache!
Paid $299 for one year SSL certificate and they screwed our corporate name. I called and emailed numerous times, it still hasn't changed. Worst SSL provider ever!
My experience with these certificates is they do not work very well with domain validation despite having trademarks and copyrights on the websites.
GeoTrust is bad for business. It has been a disaster in terms of costs, time loss and frustration. Worst customer service ever.
Worst customer service ever, unable to verify simple infos. Inefficient government agency style managed business. Avoid if you really serious about business and i recently heard security leaves a lot to desire. Pay a little more but get better quality.