Zenernet
check_circle VerifiedZenernet is focused on perfecting the experience of going solar, and hundreds of positive reviews are testament to that focus. Zenernet's mission is to "Accelerate Energy Independence for All", and the company pursues that goal by making home solar easy, financially accessible, and risk-free for homeowners of all kinds. With Zenernet, customers will enjoy an informative and pressure-free consultation process, as well as get a system that's backed by industry-leading warranties and paired with innovative technology to help customers get even more value.
The Good
- No-Pressure Consultations
- High Quality Equipment
- Lengthy Warranties
- Innovative Technology Package
No Pressure Consultations
With Zenernet, the process begins with a personalized, no-pressure consultation, during which customers will collaborate with a Zenernet representative on the design and features of their system. They'll be able to make decisions on the type and placement of panels and other components, making for a system that's uniquely theirs.
High Quality Equipment
Zenernet offers a variety of high quality solar panel and inverter options, including panels manufactured by Trina, Silfab, Solar World, Hanwha, Canadian Solar, Panasonic, LG, Solaria, Hyundai, and Jinko, and inverters produced by SolarEdge, Enphase, and SMA. With such a wide array of panel and inverter brands to choose from, customers can be confident that they will receive a built-to-last solar energy system that fits their needs and budget.
Lengthy Warranties
Each Zenernet solar PV system comes with a 25-year workmanship warranty, which covers the labor and installation, as well as a 25-year equipment warranty, which covers system components such as the panels and inverter. These are some of the lengthiest warranties offered in the solar industry.
Innovative Technology Package
With each system, Zenernet includes an innovative technology package designed to help customers get the most value possible from their system. In addition to solar monitoring through Sense Solar, Zenernet offers Sense smart home technology, which monitors home energy consumption down to individual appliances and devices, making it easy to reduce consumption and increase the percentage of usage offset by the system. Zenernet also has a generous, unlimited referral program that pays customers to help their friends and neighbors go solar. Best of all, it's all found in one place: the Zenernet Advocator app.
The Bad
- Limited Availability
Limited Availability
Zenernet operates in Arizona, California, Colorado, Idaho, Illinois, Kansas, Louisiana, Missouri, Nevada, Texas, Utah, and Wyoming, which means that consumers who live elsewhere will not be able to take advantage of the company's services.
The Bottom Line
Zenernet is a solar energy company that is highly focused on serving and providing value for its customers. The company offers a variety of high quality equipment options, lengthy warranties, and a helpful customer homeowner portal. If you live in Arizona, California, Colorado, Idaho, Illinois, Kansas, Louisiana, Missouri, Nevada, Texas, Utah, or Wyoming, Zenernet is definitely worth looking into.
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Zenernet Frequently Asked Questions
How does going solar with Zenernet work?
Zenernet is focused on making the process of going solar easy and stress-free. Our sales process is entirely remote — our consultants will not need to come to your home. We start with a no-pressure consultation to educate you and answer all your questions about going solar. Then, we’ll work with you to design a system that looks and performs the way you want it to. We’ll discuss pricing and financing options and evaluate your expected return on investment. Once we reach an agreement, we’ll schedule your home visit and installation. Nothing to it!
How much does a solar energy system from Zenernet cost?
Zenernet is relentlessly committed to driving down the cost of going solar. Our mission is to Accelerate Energy Independence for All, and we know the best way to do that is to make the numbers add up for more homeowners considering going solar. Our prices are competitive and transparent — we won’t waste your time with unnecessary markups and haggling over nickels and dimes.
What solar panels does Zenernet use?
Zenernet has access to almost every panel on the market. Our approach is hardware agnostic — rather than selling on a recognizable brand name, we evaluate the market and the customer’s needs to find the best fit possible. This way, we can ensure great performance at a great value, for every customer. However, if you have a specific panel model or manufacturer you prefer, we can source it for you to use in your system.
What happens if something breaks or goes wrong with my solar system?
Zenernet offers some of the strongest warranties in the industry. We offer a 25-year workmanship warranty that covers both your system and your roof against any material defects or damages caused by installation for 25 years. We also use hardware and panels with strong manufacturer’s warranties. In the unlikely event you experience a problem with your system, you can rest assured it will be covered by warranty with Zenernet.
How long does it take for Zenernet to install panels?
In most markets we operate in, we can have a system installed within 30–45 days. However, installation timelines vary by location and season and can take longer in some circumstances. We’ll always be transparent with expected installation timelines, so you won’t have to deal with any surprises.
Does Zenernet offer solar monitoring?
Yes, Zenernet includes standard solar production monitoring so you’ll be able to keep tabs on your system’s production and monitor trends over time. In addition, Zenernet offers Sense* smart home technology, an innovative consumption monitoring technology that provides insight into how you consume energy, right down to individual appliances. This can help you be more efficient in your home energy usage and get even more value from your system.
*Sense is not available in all cases — ask your Zenernet energy consultant for more details
How many states is Zenernet in?
Zenernet is active in 16 states: Arizona, California, Connecticut, Delaware, Florida, Idaho, Illinois, Kansas, Massachusetts, Missouri, Nevada, New Jersey, New Mexico, New York, North Carolina, South Carolina, Rhode Island, Texas, and Utah.
We continually look for opportunities to expand, so if you don’t see your state on the list, check back soon!
Message from
Zenernet
User Reviews
Star Rating
456 Reviews
Review Breakdown
Sentiment Criteria
KAS
Can't really evaluate their actual solar service. They advertise as being available in Illinois but it only near Chicago. They were nice and got back with us promptly.
Reply from Zenernet
Nov 20, 2019
Sorry to hear we couldn't help you go solar right now - we're always working on expanding our service area, and we'll be sure to let you know if we open up in your area.
Jim m
Greg did a great job of explaining everything to me answering all the questions I had about the system and how it operated
Reply from Zenernet
Nov 20, 2019
Good to hear Jim - let us know if you have any other questions, we're always here to answer!
John david
Mike did a great job reviewing the advantages of going with Zenernet. Everything was easy to understand and informative,
Reply from Zenernet
Nov 20, 2019
Awesome, John - thanks for working with us!
harold adams
So far everything has been explained very clearly to my satisfaction and understanding. Ryan G answered any questions I had and was very pleasant. I would definitely recommend them to friends and relatives.
Reply from Zenernet
Nov 20, 2019
Great to hear Harold - thanks for considering Zenernet!
Verified Customer
Anonymous
Excellent solar presentation, quality of material, and trustworthiness.
Reply from Zenernet
Nov 20, 2019
Great to hear - thanks for working with us!
Verified Customer
Ronda Fields
Very caring and do their best to make you happy!
Reply from Zenernet
Nov 20, 2019
We sure do Ronda - glad you had a good experience with us!
Terence
Heather M has been very helpful and knowledgeable. She has been very considerate and hardworking.
Reply from Zenernet
Nov 14, 2019
Great to hear Terence - thanks for working with us!
Verified Customer
Carlos Dutra
Just started the home visit and engineering plans
Reply from Zenernet
Nov 14, 2019
Awesome Carlos - we look forward to getting your installation complete and your system powered on. Thanks for working with us!
Verified Customer
Rebecca Titemore
They told me over the phone they could do wood shingles and they just did not show up for our meeting...just told me they could not do them after I called to find out where they were. They should have called to let me know before the appointment and not let me wait for them.
Reply from Zenernet
Nov 15, 2019
Hi Rebecca - you're absolutely right, we should have let you know as soon as we knew we couldn't install on your roof, and we should have at least kept our appointment time. We wish we could help you go solar and we hope you accept our apologies for the poor experience. We'll take this as an opportunity to improve our business - thanks for your feedback! JP Gerken CEO
Verified Customer
Abed Abusneineh
Bad customer service and I can't get a reply for email or phone calls
Reply from Zenernet
Nov 15, 2019
Hi Abed - we're sorry to hear you've had issues with communication from our team. We'll look into your case and ensure you receive a response promptly. We appreciate your feedback and are working on this and will get your issue resolved. JP Gerken CEO
Verified Customer
Paul S.
Their sales person was too high pressure for my liking. He also criticized the other companies I was comparing. That is very poor form.
Reply from Zenernet
Nov 15, 2019
Hi Paul - we're sorry to hear this. We pride ourselves on a no-pressure, education-first consultation and we apologize that wasn't what you experienced. It's also our policy to remain focused on our own value, and not disparage our competition. We'll look into your case and take steps to improve our sales process. JP Gerken CEO
Verified Customer
GS Yorgason
Excellent value, quality product, installed quickly, resolved all issues, flexible: company that made the demand manager reprogrammed chip down from min of 2KW to 1KW
Reply from Zenernet
Nov 14, 2019
Great to hear - thanks for working with us!
Verified Customer
Rebekha Neu
Excellent customer service time I courteous and scholars camera rapid turnaround time. Have already recommended this company.
Reply from Zenernet
Nov 14, 2019
Great to hear Rebekha - thanks for your business and review!
Verified Customer
George
Very helpful and informative. I did not have the product installed as we don't use enough electricity to see enough savings, but if anything changes, I will be giving them a call.
Reply from Zenernet
Nov 14, 2019
Great to hear George - let us know how we can help in the future!
Verified Customer
Rebecca Brown
Excellent customer service, quick response time with calls and emails. Their presentation was honest and my questions were answered happily.
Reply from Zenernet
Nov 13, 2019
Awesome Rebecca - thanks for working with us!
Verified Customer
Jessica Rana
Zenernet lost a star for choosing to work with Skyline in my area. Skyline is hard to get a hold of, installed an incorrect fuse which needs to be fixed, got a part that doesn't allow my solar generation to be recorded (waiting for the correct one), and left a huge mess of all their packaging, pipes, and wires they didn't need. My solar is still not turned on (I was estimated for the end of September). It's not Zenernet. They were very accommodating and had quick response times and explained everything. I wish they would work with more reliable crews on the ground though as Skyline has proven to be subpar in my opinion.
Reply from Zenernet
Nov 15, 2019
Hi Jessica - we're sorry to hear about your poor experience with our installation partner. We'll address this situation with Skyline, and we'll reach out to you to ensure your system is powered on in a timely manner and see what else we can do to help improve your experience. JP Gerken CEO
Verified Customer
Ken
Very professional and helpful throughout the process
Reply from Zenernet
Nov 13, 2019
Great to hear - thanks Ken!
Joe Albee
Friendly & professional but most of all honest. I have been dealing with other solar companies looking for comparisons. Heather was the first person that I had dealt with that I knew gave me the correct answers I was completely honest.
Reply from Zenernet
Nov 08, 2019
Awesome Joe - we definitely make honesty and education a priority. Glad that was your experience with us. Thanks for the review!
Greg Bastis
Heather was great. Clear ROI case, knows the business well and helped me work through my objections.
Reply from Zenernet
Nov 07, 2019
Great to hear Greg - thanks for working with us!
Michael D
Greg L was my first contact. Very knowledgeable & aggressive sales. After I got going, he never returned my calls. Debb, was my second contact & she was AWESOME. LOVED her! She got things done, but left the company. The subcontractors Anca Solar In CA was quick to get my panels up & going. I had to get my HOA to approve. Pushed LADWP to refit my meter. 2.5 months or so later, I was up & running. Pretty fast. What I didn’t like about Zenernet was that they can’t see my panels performance & that’s because the antenna they’re using is AT&T & the reception where I live sucks with AT&T. I tried to call Bailey since August 2019 and then JT/JP who owns the company that I will need a WiFi chip & antennae to be installed & now its nearing December & nothing!
Reply from Zenernet
Nov 07, 2019
Hi Michael - thanks for letting us know about the connection issues. We're working on a resolution and will keep you posted on our progress.
Mark Dimitt
Super informative, polite and professional. Nothing but good things to say.
Reply from Zenernet
Nov 05, 2019
Glad to hear Mark - thanks for working with us!
Verified Customer
John
The sales person, Heather M are professional and highly respectful. I found her knowledge of the product and services to be the best of the 15 competitors I contacted. She were never pushy but always ready to answer any question I had. Brad, the project manager, was engaged and very responsive. When I asked about optimizing the layout to account for things as insignificant as Christmas lights, he worked with the engineering team to help satisfy me. The installers were all profession and clean. The project took 2 days longer than planned but because they kept me in the loop on the progress and hold ups, it was never an issue and I could plan accordingly. I would highly recommend Zenernet to my friends, and already have. Great job.
Reply from Zenernet
Nov 04, 2019
Hi John - thanks so much for the feedback! We're glad to hear you had such a great experience with our team. We pride ourselves on an excellent, highly educational consultation process, and we've recently put a great deal of focus on improving our communication during the installation process, so it's great to hear that you found that aspect to exceed your expectations. We appreciate your business and your reference. Thanks for working with us!
Verified Customer
John
Their 25 page contract is ridiculous. The fact that they basically leave the consumer dealing with the utility company is ridiculous.
Reply from Zenernet
Nov 04, 2019
Hi John - our contract is designed to clearly align all the details of your installation, which protects you and your investment in solar. As for communication with the utility during installation, we handle that on behalf of our customers. Is it possible you have us confused with another company? Please contact our team so we can help resolve this situation, because we certainly don't want our customers dealing with their utility by themselves.
Verified Customer
Kerry sharif
Honest and personal sales person , good equipment however the price is on the high side, I will consider installing the system with you if your price goes down.
Reply from Zenernet
Nov 04, 2019
Hi Kerry - glad to hear you've had a positive experience during our consultation process. Our pricing reflects the quality of our equipment, warranties, and installation process. I'll have your consultant reach out to discuss your pricing options in further detail.
Verified Customer
Horatiu Corbeanu
Good in marketing and from a technical point of view, but poor communication during project execution.
Reply from Zenernet
Nov 04, 2019
Thanks for your feedback - we've been focusing on improving our communication during the installation process in order to better deliver on our promise of an excellent customer experience. Please let us know if there's anything we can do to help!
Verified Customer
Peter
Very prompt in customer service highly recommend
Reply from Zenernet
Nov 04, 2019
Thanks Peter, great to hear!
Verified Customer
Tyler
The woman Heather M whom assisted me went above and beyond to get me what I needed.
Reply from Zenernet
Nov 04, 2019
Glad to hear Tyler - thanks for working with us!
Verified Customer
Anonymous
Clean, clear delivery of information. Mistakes happen but very quick resolution Sales, and installation friendly, accurate and professional.
Reply from Zenernet
Nov 04, 2019
Great to hear - we've been focusing a lot of effort on improving our post-sale communication. Glad to see we were able to resolve issues quickly and see you through a smooth installation!
Verified Customer
Tony Davoren
no project management skills at all - no follow up - totally on the customer to follow up. The actual installation by the local team was very good- their saving grace.
Reply from Zenernet
Nov 04, 2019
Hi Tony - we're sorry to hear that was your experience. We've made adjustments to our post-sale process to improve our communication and make good on our promise of an excellent customer experience. Glad to hear your installation went smoothly - let us know if there's anything else we can do to help.
CHRISTOPHER M MILES
Mike M was absolutely phenomenal, highly recommending him to others already for information!
Reply from Zenernet
Nov 01, 2019
Great to hear Christopher!
Verified Customer
Nenet W, northern CA
The services and price are the best. JP Gerken's who is the CEO is simply awesome. Look no more... I was like that too; you found the right solar company that you should choose. Though you deal with them by phone (who needs that pressure sale tactics anyway), you will get the best price. The CEO , JP is very easy to deal with.
Reply from Zenernet
Oct 29, 2019
Hi Nenet - glad you enjoyed working with us so much! We always seek to be competitive on price and excellent in customer experience. Thanks for your review!
Verified Customer
Shomari
The presentation was professional and covered all my questions.
Reply from Zenernet
Oct 29, 2019
Awesome Shomari - thanks for considering Zenernet!
Verified Customer
Joe
Good honest company, but no face-to-face service
Reply from Zenernet
Oct 23, 2019
Thanks Joe, glad we were able to help answer your questions.
Verified Customer
John Welborn
Superb service and warranty and priced competitively
Reply from Zenernet
Oct 29, 2019
Glad we could deliver an attractive proposal, John. Thanks for working with us!
Verified Customer
Kaleb
They thoroughly explained everything leaving no questions to be asked
Reply from Zenernet
Oct 29, 2019
Glad we could help answer your questions Kaleb - thanks for working with us!
Verified Customer
Julian
Lack of communication and organization. Individuals have limited functions then they pass you over to someone else and so on
Reply from Zenernet
Oct 29, 2019
Hi Julian - thanks for the feedback. We apologize our communication was lacking. This is an aspect of our business we're working to improve. If there's anything we can do to help resolve this situation and leave you with a better impression of who we are, please let us know.
Verified Customer
Fernando Llanos
Extremely professional and honest company which, as hard as it is to believe, actually looks out for your best interests when it comes to solar installation. I don't normally rave about any company but Zenernet, Jarrett H in particular, deserves it.
Reply from Zenernet
Oct 29, 2019
We see our customers' best interest as our best interest. We appreciate your business and your kind words - glad we could help you go solar!
Verified Customer
Dr Rock
Unsure if the internet is slow, or My Device. My phone is very fast. Take your pic.
Reply from Zenernet
Nov 04, 2019
Hi there - not sure if this is something to do with our service or your solar installation, but if there's anything we can do to help, please feel free to reach out.
Verified Customer
CHRIS C.
Very good presentation but not the company I selected.
Reply from Zenernet
Oct 29, 2019
Hi Chris - thanks for considering Zenernet. Glad you enjoyed our presentation. Congratulations on going solar!
Verified Customer
CleophusSharp
I felt the rep was trying his best to get me to pay the highest price he could and not providing a solution that fully met my needs.
Reply from Zenernet
Oct 29, 2019
Hi Cleophus - we're sorry that we gave you that impression. We have standard pricing and our energy consultants aren't incentivized based on system size or price. That said, we take pride in proposing the best solution we can for all our customers. A member of our leadership team will be reaching out to you soon so we can better understand your experience and do our best to improve it. Thanks for your feedback!
Verified Customer
Mark
Their focus is always on delivering for their customers. They are always transparent through the process and offer a great product.
Reply from Zenernet
Oct 29, 2019
That's definitely our top focus Mark - glad you enjoyed your experience with us!
Verified Customer
Steven Henness
Communications with Zenernet were good, both to and from. Installation was prompt and on schedule.
Reply from Zenernet
Oct 29, 2019
Great to hear Steven - we work hard to keep things moving and keep our customers up to speed. Thanks for working with us!
Verified Customer
Jim Crabtree
Really a great group of knowledgable people to work with.
Reply from Zenernet
Oct 29, 2019
Glad you enjoyed your experience Jim - thanks for working with us!
Verified Customer
david
informative. not persistant or pushy.respectful
Reply from Zenernet
Oct 29, 2019
Thanks David - we always seek to educate, not pressure!
Verified Customer
Lisa Scarborough
I was very knowledgeable about solor panels. We felt that we would receive better customer service since that are a local Company.
Reply from Zenernet
Oct 29, 2019
Hi Lisa - we love working in Kansas City! Glad we were able to help you go solar.
Verified Customer
Mick
Awesome customer service. Low pressure consultations. Great pricing.
Reply from Zenernet
Oct 23, 2019
Glad to hear Mike, thanks for your business and feedback!
Verified Customer
Alex Munyard
They were better than many competitors in managing expectations, but they were still way too ambitious. I am very frustrated that my install has still not happened.
Reply from Zenernet
Oct 29, 2019
Hi Alex - we understand your frustration. Since your installation is complete, we're currently waiting on permission to power on from KCP&L, which is not a process we have direct control over. We're doing our best to obtain permission to operate quickly. We appreciate your feedback and patience!
Verified Customer
David
So far, the design, the sale and the construction have all been amazing.
Verified Customer
jonnybob
I got one returned call.They couldnt give me a price.Said i had too much shade,so i would need more panels.Never seemed to want to listen to what i had to say.
Reply from Zenernet
Oct 29, 2019
Hello - we're sorry we couldn't help you go solar. Unfortunately, in some cases, shading can make it impossible to generate enough power to make solar worthwhile on a particular property. However, we'd be happy to revisit your case and answer any questions that you have. A member of our leadership team will reach out to you soon to better understand your experience. Thanks for your feedback!
Verified Customer
frosty
prompt follow up to inquiry did not provide service in my area after several calls
Reply from Zenernet
Oct 29, 2019
We're sorry we couldn't help you go solar right now - we always seek to expand our service area while maintaining our high standards of installation quality. We hope we'll be able to service your area soon, and we'll be sure to keep you posted!