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Vivint Solar is an American solar energy company based out of Lehi, Utah. The company was launched in 2011 and designs, installs, and maintains PV solar panel systems. Vivint Solar was one of the first solar companies to offer a PPA, which allows customers to pay only for the power they produce, limiting risk in the 20-year contract. A potential drawback with Vivint Solar is the delay of installation that customers have reported on our site.

The Good

  • Payment options
  • Moving capabilities
  • Availability

Several Payment Options

Vivint Solar offers a wide variety of payment options, including cash purchase, loan, lease, PPA, and PACE financing. With so many payment options to choose from, customers have the ability to find a solar financing solution that best fits their needs and budget.

Flexible Moving Options

Vivint Solar has made it easier to take care of your solar panels if you decide to move. You will be given four options if you choose to move while under contract: transferring the agreement to the new owner, pre-paying the agreement, relocating your system at no additional cost, or purchasing the system outright (after 6 years). Many reviews left on our site have expressed satisfaction with the amount of money they’ve been able to save by going solar through Vivint.

Wide Availability

Vivint Solar is currently available in 14 states: California, Utah, Arizona, New Mexico, Hawaii, Connecticut, New Jersey, New York, Maryland, Massachusetts, South Carolina, Pennsylvania, Florida and Texas. This wide state availability increases the company’s reach and gives a greater number of people the opportunity to go solar with Vivint.

The Bad

  • Yearly price increases
  • Installation issues
  • No mobile app

Annual Price Increase with PPA

It should be noted that there is a pre-determined price increase with PPA’s that is supposed to account for the inflation of the cost of electricity year-over-year. This insures that the company still makes the same percentage proportionately. With Vivint, the price increase is 2.9% annually.

Installation Delays

While Vivint can install a solar system within a day, some customers have had issues with getting the system up and running. In fact, customers on our site have reported that it took three to six months to get the system running. Although this issue pertains more to the city than the solar company, customers have described Vivint customer support as being unresponsive and lacking quality during this frustrating time. If responsive customer support is important to you, you’ll want to read the Sungevity review which is the company that ranks very high in that category.

No Mobile App

At this time, Vivint Solar does not offer an app for Android, iOS, and Windows devices. However, Vivint Solar does provide a mobile optimized site that customers can use to monitor their production and usage.

The Bottom Line

If you are living in one of the 14 states where Vivint Solar operates and are interested in going solar, you should consider doing business with Vivint. The company offers multiple financing options to help customers of all budgets make the switch to solar. Plus, customers who choose a PPA will receive price protection. However, some reviews left on our site have mentioned poor customer service from the company. We encourage you to check out the user reviews below to further help you in your investigation of going solar with Vivint.

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438 Vivint Solar Reviews

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  1. User Score

    0

    May 21st, 2017 Rialto, CA

    the salesperson lied set up internet service without permission didn’t need it now under contract

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    1

  2. User Score

    0

    May 19th, 2017

    Buyer beware. If you decide to purchase solar panels, do not utilize Vivint solar. They have horrible customer service where no one can provide you with answers. Read the fine print before you buy the solar panels as unlike what they advertise on their website, Vivint does not provide any maintenace, monitoring or support. Once you sign all they want is is your money.

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    1

  3. User Score

    3

    May 18th, 2017

    Vivint Solar talks a good story during the sales pitch. However, after installing the solar panels the local office THEN goes to corporate to get corporates permission to “turn on” the service. There is a big disparity between what the local office says has taken place concerning all the necessary paper work and contacting the local energy provider (PG&E). Vivint says they informed PG&E about the installation when it happened, oh, and by the way, your paperwork has been forwarded to corporate for approval. Two months post panel installation PG&E says they knew nothing about the panel installation. I had to make a “observation” email to the CA PUC to get things moving. So be prepared to wait 4 to 6 months post panel installation before you can “turn the system on”.

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    2

  4. User Score

    0

    May 15th, 2017 Salt Lake City, UT

    Worst company to work with- wish I never bought my Solar from them!! Sales piece seemed good but, the minute the deal was signed all promises went out the door. Delivery of solar was over 135 days when promised in 30 days. Rebate check never happened. Communication never happened. Customer Service no such thing. I would NOT recommend this company to anyone!!

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    5

  5. User Score

    8

    May 12th, 2017 Rocklin, CA

    My experience working with vibrant solar so far has been better than expected handling of the ARC application form and city permitting.

    My sales rep Duff D could not of been better he walked me through the whole process and was extremely knowledgeable.

    He was able to explain each step in the process so I knew exactly what to expect and he help me with any questions or concerns I may have had.

    The installation of the solar panels took place on a Saturday afternoon and went pretty well by the team of installation professionals.

    I noticed one set of panels, they were a little scuffed on the frames and there was some dust or dirt left on one of the other panels. Some of the flashing on one of the conduits looked to be a little rough and he mounting frame rail edges were a little rough as well not quite as finished mostly cosmetic concerns.

    Will post another review in six months after scheduled inspection by PG&E in the city of the system receiving the approved operating authorization.

    Will note energy cost savings and any customer service issues that I may experience during the time period.

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  6. User Score

    0

    May 11th, 2017

    I purchased solar panels thru Vivint I was never informed that I signed a contract for 20 years by the salesmen who came to my home. Since they have been installed I have not saved any money to date. They were turned on in late Sept 2016 When i receive my bill from BGE and it;s low I get a higher bill from Vivint so I am not saving anything with these Solar Panels on my Home. I ask to have them removed and that was when I was told I had signed a contract for 20 years. What they sent me did not show my signature at the end of this so-called contract

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    3

  7. User Score

    0

    May 11th, 2017 Escondido, CA

    Lets just start by saying that I very seldom leave a bad review, but this company is TERRIBLE! Better hope whoever comes to install your panels is competent! Mine were not, & as a result I now have a major leak that required completely tearing up my master bath. Good news is, they sublet contractors that also damage your house & try to get away with not even finishing the job! My first call to Vivint to report my WATER DAMAGE was 1/23/17… it’s 5/11/17 & it still is not fixed. My house smells like mildew. I am trying to sell my house & have been held hostage for 4 months. Every time they make another mistake, my appointments are a minimum of 3 weeks out. Finally called to tell them I am done & they are refusing to remove the panels & refusing to let me speak to the next person above them. HORRIBLE customer service. I have 2 options: I can buy them out (NOT A CHANCE!) or transfer when I sell & torture the new home owners. DON’T DO IT!! These people are morons & you will jeopardize your sanity.

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    3

  8. User Score

    5

    May 10th, 2017 Gilroy, CA

    Excellent sales representative, installation, and inspections. But it’s now 6 weeks later, and I still haven’t been able to activate the panels. It hasn’t even been sent to electric company! Company’s excuse is that it has to go through a company review…. for 6 weeks! Terrible customer service with no help, just excuses.

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    3

  9. User Score

    10

    May 10th, 2017

    Since the beginning Vivint has been great. I love the solar panels and great customer service .

    Thanks Vivint

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    2

  10. User Score

    3

    May 10th, 2017

    Sales person was a snake oil salesman once installation was scheduled never heard from her will not answer emails or phone calls. Month after installation still waiting to get OK to turn system on all inspections have been done.

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    5 1

  11. User Score

    1

    May 10th, 2017 Hollywood, MD

    I have been waiting three weeks for someone to assess damage to my roof. I have called at least 6 times to speak to a damage control representative and they assured me someone would call back and schedule an evaluation and assessment of the damage. To date there have been no return phone calls. I am disappointed in the company and find them very unprofessional. At this time I certainly could not recommend Vivint to anyone.

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    7 1

  12. User Score

    1

    May 8th, 2017

    I have had my 23 panel system online since August 2015. In February of 2016 I noticed my cumulative energy charge from Sothern Calif. Edison had risen to over $200. I called Vivant to see why and they sent someone out to find only half of my panels were not working due to a bad connector in the wiring. They fixed it and left. No explanation or apology. The same thing happened again in March of this year exactly like last year but worse. When I signed up with them I was told they will monitor the system and catch any possible problems remotely. This was not the truth. I was also told I would be able to have an APP on my phone to see my systems production. Another lie. No one has called or contacted me to explain why their cheap panels and connectors keep failing. Two years in a row now. 2 for2.I don’t recommend doing business with these people. I’m screwed for 20 years!! No customer service here. Not at all what they represented when they sold me the goods.
    No paper work left by the technicians and no one called to see if all was ok. Very disappointed.

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    1

  13. User Score

    10

    May 7th, 2017 Pomona, CA

    We opted for the 20 year lease contract in June of 2015. With engineering and permits, the installation process was reasonable. We were up and running in August. After the first year of service, we received a $90 rebate from Edison. No increase in price for the second year. I’m really pleased.

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    7 1

  14. User Score

    9

    May 6th, 2017

    fast and easy….very helpful and couteous

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    4 1

  15. User Score

    0

    May 5th, 2017

    During the heavy rainfall this year in Southern California I had leakage in living room. Vivint came out and found they had not secured the panels properly causing rain to come into my house. They are still in the process getting the repairs done. It’s been more than 2 months. I haven’t even had the service for a year and already problems.

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    8 2

  16. User Score

    10

    May 2nd, 2017 Seminole, FL

    I can’t believe I can get solar for no money out of pocket and still actually save money monthly on my utilities, I’m so excited. I’m not sure why anyone would not choose to switch. We also couldn’t have been happier with Dan, he was professional, personable and knowledgeable.

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    3

  17. User Score

    10

    May 1st, 2017 Sacramento, CA

    Tracy was helpful in every aspect. Any questions that I had she was able to answer . The installation crew was also amazing. Thank you Vivint Solar! I can’t wait until my panels are on!

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    3

  18. User Score

    1

    April 29th, 2017

    This company just plain SUCKS took 6 months for them to get started
    Customer Service is out right LOUSY
    I’m stuck in a stupid lease for 20 years and my monthly electric bill is the same I paid while with Edison
    And my “D: care is a 1000.00 a year
    If you can’t buy solar outright stay away

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    12 2

  19. User Score

    0

    April 28th, 2017

    they are the worst company that I ever done business

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    8 4

  20. User Score

    3

    April 28th, 2017 Worcester, MA

    Customer service is lacking. Very hard to communicate with a person who is other than a “yes” person”. Poor follow up after calling in complaint.

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    10 1