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Sunrun

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1,648 User Reviews

7.6

Overall Score

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LAST UPDATED: October 15th, 2021

There are many solar companies out there, but which one actually provides the most value and best customer service? We've made it our mission to find out.

After conducting exhaustive research on the solar industry and gathering hundreds of Sunrun reviews, we've weighed the good and the bad and discovered Sunrun to be one of the top installers of solar panels based on a variety of criteria points.

Sunrun, which is the nation’s largest residential solar, storage, and energy service company, has installed over 1,600 megawatts of solar power and helped hundreds of thousands of consumers in 19 states.

Sunrun is the pioneer of the solar-as-a-service model and continues to drive innovation of solar generation, storage, and energy services and technologies. The rooftop solar provider's mission is to create a planet run by the sun.

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The Good

  • Payment Flexibility
  • Customized Solar Systems
  • Simple Solar Process
  • 25-Year Maintenance
  • Roof Warranties and Coverage for Sunrun Solar Panels
  • Customer Care Team
  • Battery Storage Options
  • High Level of Transparency with Customers
  • Installation Experience
  • Extensive Availability
  • Helpful Website

Payment Flexibility

To fit customer needs, Sunrun offers several solar financing options, including solar lease, Power Purchase Agreement (PPAs), prepayment, outright purchase, and solar loan.

Sunrun solar lease and PPA options give customers the chance to reap the benefits of a home solar system for zero to little upfront cost. PPAs from Sunrun help the homeowner save on his or her electric bill.

The prepayment option features all of the same benefits as the lease option, except the customer doesn't have to worry about the hassle of monthly payments.

Purchasing a Sunrun solar system outright provides customers with long-term savings, while financing a Sunrun solar system through a loan allows customers to make payments to own their system, which provides long-term benefits.

Customized Solar Systems

Sunrun understands that when it comes to renewable energy, every customer's home, lifestyle, and savings goals are unique.

As a result, the solar company customizes every solar panel installation to the customer's needs using its own proprietary Automated Site Modeling design technology. With just a few pieces of information and satellite imagery of the rooftop, Sunrun's Automated Site Modeling software quickly designs a custom solar energy system to maximize production.

Simple Solar Process

Sunrun strives to make switching to clean energy as simple and hassle-free as possible for its customers. The solar installer saves time by taking care of everything from scheduling to permitting and allowing people to follow their installation progress through the mySunrun mobile app. The design and installation process is as follows:

  • Step 1: Sunrun's experienced technicians will visit, measure, and evaluate the home; ensure that a solar system is the right fit; and design a customized solar plan.
  • Step 2: Sunrun's design experts will review and make any adjustments to the custom evaluation.
  • Step 3: Sunrun submits the design plans to the local city government for permitting.
  • Step 4: After the permit is granted, Sunrun's installers will come out to the home, go over the custom design with the customer, receive approval, and get to work.
  • Step 5: Once the system has been installed, the city or county will perform the final inspection.
  • Step 6: Sunrun will submit documents to the utility company and "Permission to Operate" will be granted.

25-Year Maintenance

If Sunrun customers choose to lease or obtain a PPA, Sunrun will own the solar panel system and, therefore, is responsible for all maintenance and repairs of the system. Additionally, Sunrun will refund customers if the panels installed on their roof ever underperform.

Roof Warranties and Coverage for Sunrun Solar Panels

Other benefits of Sunrun's product include a 10-year warranty on systems that are purchased and up to a 25-year warranty on systems that are leased. Each solar customer's Sunrun contract also includes a roof warranty, which protects the roof from leaks or holes.

In addition, Sunrun provides its solar customers with daily system monitoring for no additional fee. The company's monitoring team oversees all all Sunrun systems and keeps an eye on production levels. If something happens or if performance dips, Sunrun will contact you as soon as possible to get things fixed.

Customer Care Team

Sunrun provides a U.S.-based customer care team that is ready to answer questions and help resolve any issues that may arise.

Battery Storage Options

Sunrun offers a battery storage option that can be purchased or leased called Brightbox. With Brightbox, customers can enjoy safe, clean, and reliable backup power in the event of a blackout.

Brightbox also helps customers manage electricity costs by seamlessly optimizing when a home uses electricity generated by solar panels, stored in the battery, or from the grid.

High Level of Transparency with Customers

Sunrun provides an abundance of helpful information on its website and strives to be very transparent with its customers. The company's website includes detailed solar education and FAQ sections, a helpful Guarantee page, and an informative "Plans and Services" page that will help customers better understand Sunrun's products and how to start taking advantage of solar power.

Installation Experience

When it comes to solar installation, Sunrun is one of the most experienced companies in the solar industry. In fact, the company is one of the few solar installers that has installed over 1,600 megawatts of solar energy.

As a result, the solar energy company has offset 3.7 million tons of carbon emissions and helped more than 240,000 customers to control their energy bill.

Extensive Availability

Sunrun currenty offers solar energy services in the following states:

  • Arizona
  • California
  • Colorado
  • Connecticut
  • Florida
  • Hawaii
  • Illinois
  • Maryland
  • Massachusetts
  • Nevada
  • New Hampshire
  • New Mexico
  • New Jersey
  • New York
  • Pennsylvania
  • Rhode Island
  • South Carolina
  • Texas
  • Vermont

Helpful Website

Sunrun's website includes a variety of articles and helpful, easy-to-digest resources, including information on solar panels, plans and services, the cost of solar, warranties, installations, rebates and incentives, net metering, local information, solar education, and more.

Considering doing business with Sunrun? Learn more.

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The Bad

  • Outsourcing Installations for Remote Homes

Outsourced Installations for Remote Homes

A majority of Sunrun's installations are performed in-house, meaning that Sunrun employees will install the solar systems themselves, which is ideal. Occasionally, the company will contract other installers to work on homes that are too remote for Sunrun itself to reach.

While Sunrun does train and approve these third-party contractors before they work on a home, this outsourcing strategy has often led to inconsistencies in performance upon installation. Consequently, customer satisfaction concerning the installation quality and overall experience varies.

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The Bottom Line

Overall, Sunrun is highly recommended to homeowners who are looking to go solar. Sunrun's high quality solar energy systems, variety of financing options, lengthy maintenance coverage and warranties, and customer service and transparency are attractive features that make breaking away from your utility company and switching to solar simple and affordable.

Interested in going solar with Sunrun? Find out more. Want to learn more about Sunrun? Check out the Sunrun solar reviews from real customers below.

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Sunrun Frequently Asked Questions

How does going solar with Sunrun work?

After you sign your Sunrun agreement, you’re ready for solar panel installation. The best part? You don’t have to lift a finger because we take care of everything from scheduling to submitting permits, to working with the city and utility, and securing your solar panels to your roof. Naturally you’ll have questions, and we’ll be right there with you answering them every step of the way.

Once you’re approved for a Sunrun solar installation, your home will undergo a site assessment and an expert solar technician will visit your home to confirm your system design.

After that, our solar design experts make any necessary adjustments to your design and get your final approval. Once you’ve approved your system design, we submit your design to the city for permitting. From there, either Sunrun or one of our local certified partners perform your solar installation. We only partner with the top-rated solar installers, so know you’ll have the highest quality solar installation available.

When your installation is complete, the city or county will perform a final inspection on your system. Once it’s approved, it will be connected to the grid, and we’ll submit your documents to the utility company. After your utility company grants Permission to Operate, you’re ready to start powering your home with the sun.

How much does a solar energy system from Sunrun cost?

Solar home solar system prices vary by home, your utility company, and your location. Contact Sunrun for a quote today.

What solar panels does Sunrun use in its installations?

Sunrun uses standard and high-performance solar panels in its installations.

How long does it take for Sunrun to install solar panels?

The process of having a home solar system installed on your roof can be relatively quick. Many Sunrun installations are completed in one day.

But before our crew comes to your house, we take a few weeks to prepare your project so that you have the smoothest installation day possible. You will have a team of experts working for you during this time who handle the tasks necessary for a smooth solar installation and keep you updated along the way. Our customer app also allows you to see your installation status during this time:

  • Conduct a site survey to look at your roof, attic and electrical panel
  • Finalize your custom design
  • Apply for permits and wait for approval
  • Collect other necessary approvals and documentation that is specific to your neighborhood, such as HOA approval

Your project coordinator will be in touch with you throughout this time to keep you up-to-date on your progress. When it comes time to install the system, your installation coordinator will let you know how long the construction process will take for your home.

How long is a Sunrun agreement?

In general, our Sunrun agreements last for up to 25 years. Contact a Sunrun solar advisor for more information.

What happens at the end of a Sunrun agreement?

When you reach the end of your Sunrun agreement, you have three options:

  • You can purchase the solar system at the fair market value (excluding New York homeowners).
  • You can renew your lease with us on an annual basis.
  • Sunrun can remove the system at no cost to you.

When you reach the end of your agreement, the Sunrun Customer Care team will help you with moving forward however you choose.

Does Sunrun offer a warranty?

All of our solar equipment is backed by robust warranties. When you choose BrightSave, your solar system will also come with 24/7 monitoring and maintenance. So if it breaks, we’ll fix it, free of charge. Contact us to learn more about our Comprehensive Home Solar System Support.

Does Sunrun offer solar monitoring?

Yes! We have a monitoring team dedicated to keeping an eye on your home solar system. Here’s how it works:

  • We record production (in real-time) — Your Sunrun meter counts your kilowatts as they’re produced.
  • We collect your production data (every six hours) — Four times a day, your Sunrun meter sends your production data to our Denver-based monitoring team, where all production data is collected, stored, and analyzed.
  • We evaluate your production (every day) — We compare your production to the estimates included in your contract to confirm that your system is working as expected. We also check the weather and other systems in your neighborhood to make sure you’re harvesting just as much sunshine as your neighbors.
  • We fix what needs fixing (if necessary) — If your system isn’t working as expected, we will identify the issue and rectify the situation. If we cannot fix your system with remote troubleshooting, we may need to send a technician to take a look at your system in person.

How many states is Sunrun in?

Sunrun currently offers residential solar service in 22 states, plus the District of Columbia and Puerto Rico. Sunrun states are Arizona, California, Colorado, Connecticut, Delaware, Florida, Hawaii, Illinois, Massachusetts, Maryland, Nevada, New Hampshire, New Jersey, New Mexico, New York, Pennsylvania, Rhode Island, South Carolina, Texas, Utah, Vermont and Wisconsin.

Star Rating

3.5

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1,649 Reviews

Review Breakdown

5 grade

45%

4 grade

16%

3 grade

7%

2 grade

6%

1 grade

25%

Sentiment Criteria

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Clifford Florence, AZ

They said they were gonna put the screen guard to keep the birds and stuff away and I've called in 2 to 3 times over the past few years and they still haven't bother to show up to take care of it. Most of my questions other than that have been resolved but it usually takes a couple of times before I get an answer. Instillation went very good. They showed up when they said they were going to and got the system up and running. The only thing that took time were getting approvals through the city. The bills have been strictly taxes and fees. It's producing enough to cover at least 10 months a year one more panel probably would have got me the whole year.

1 year ago

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Kylam Vista, CA

Haven't run into any issues with the equipment - so far it's running well. I had to check on their installation work and constantly monitor. They want to run the conduit right above my living room and it would be ugly. So I had to ask them to route to the top of the roof so it's not visible. That's the only thing I didn't like about it. I'm glad I caught them before they did that. A while back I received an email that said my bill was going to increase from $105 to $157 - when the contract said I would only have a 2% increase annually. So I called the rep, and the rep said that the price was wrong. I asked SunRun to confirm and they said they don't know how the $157 got sent to me, but they didn't want to confirm the new price of $107.

2 years ago

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Bob Santa Ynez, CA

The people are great. Problem of reliability. First experience of losing PG&E line power, SunRun system went DEAD, (this is with battery backup). Eric (SunRun) engineer was able to troubleshoot the problem to 9V battery that powers an electronic computer board made by Solar Edge. Solar Edge was suppose to be monitoring our SunRun system but did not catch this problem. It seems the only way to verify that our system is working is via actual power outage and not through simulation (which is done when checking out the system; ie: turn main PG&E power breaker 'off & on'. We will not know if our 'solar system with battery backup' is actually working until we have an actual PG&E area power outage, which would only happen during some disaster, ie; power lines down, flooding, etc. This is not a good time to verify an emergency power backup system. Hopefully SunRun will remedy the design issue with Solar Edge in the near future.

2 years ago

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Reply from Sunrun

Thank you for taking the time to leave us a review, Bob. We love to hear that you love the people that helped you go solar. Rest assured we are working towards a resolution in regards to your design discrepancy with SolarEdge. We want your battery backup to work for you without any issues. You are helping us create a planet run by the sun!

Feb. 15th, 2019

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Edward Cartlidge Bethlehem, PA

I have 10 years of experience in the solar business. I'm an independent business owner that represents Zoom Solar and they use SunRun to do their installations. We already had a SunRun run facility in Bethlehem and I wanted to talk to them about getting another one installed up in Lake Harmony. It seems like they're not up there yet though. The representative that we talked to was very good. They were very professional and proactive when I called in for information regarding the process. From start to finish that takes about 3 months, with most of the process being related to permits. I feel very good about working with them. Since I work for Zoom Solar, I get a residual income every month for using the system.

3 years ago

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Reply from Sunrun

Thanks! After all, making the switch to solar simple for you, and full of savings, is our aim! It's why, we're known for processing the fastest system installations, and giving the best customer service. So thrilled you're a part of our Sunrun family! Thanks for helping us create a planet run by the sun! Power Forward! #savewiththesun

Apr. 5th, 2018

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Joseph Hamm Phoenix, AZ

When I moved to Phoenix I had a lot of companies come by offering solar. At church I actually talked with someone that turned out to be the manager for SunRun. Since I hadn't been around for too long, I wasn't really eligible for solar but once I hit the one year mark I talked to the SunRun manager and got everything figured out. All around they did a great job, everything was done seamlessly. I met a lot of representatives and they were all very polite and professional. They're extremely busy so sometimes it took them a little while to get back to me, but they always called back. The welder installation team did a fantastic job. There were a lot of things coming onto the roof and they did a very professional job. My electric bills are now lower.

3 years ago

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Reply from Sunrun

Providing the best customer experience is key when our mission is to create a planet run by the sun. Thanks for sharing your story! We are thrilled to welcome you to the Sunrun Family!

Apr. 5th, 2018

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Anonymous Westminster, MA

The roof was replaced at cost with someone that SunRun had arranged and then their people came and put everything in a day. The ydid locate the inverter and to ther equipment where I wanted it more so than where the company might put it so by default I was pleased with that. So far I haven't had issues with the equipment. I haven't really had to do a lot with them after installation.

1 year ago

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Bernhard San Gabriel, CA

They're very helpful in how they provided us with details. We had SunRun come out several times to get things straightened out with electrical aspects and the connections. They responded promptly and courteously and effectively. They haven't come out to clean the solar panels which are full of trash and dirt. It's been working very well and when we had power outages, we were grateful to have the electrical connections.

1 year ago

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Martin Peoria, AZ

The installation process was excellent, very neat and well organized. The people were knowledgeable and I was very happy with the installation. The curb appeal has not been affected by the equipment, they're not visible to people driving up to my house. Their customer service absolutely the best. I dealt with a gal by the name of Carly and she was on top of her game. She got back to me on a consistent basis.

2 years ago

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Carla Baltimore, MD

The representative was very personable and he explained he whole process to me, which was very helpful and he was very understanding. I am having problems receiving the documentation that I was supposed to receive and that is my only issue with their customer service. I was supposed to receive some visa gift cards and I have got collection calling me about payment, which the gift cards were supposed to go towards. The people who set it up were very professional and they involved me in the entire process, I really appreciated that. I am pleased with how it looks.

2 years ago

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Reply from Sunrun

Hello Carla, we love to see that the process was an easy process. We are sorry to hear you have not yet been received the cards and are getting collections calls. Please private message us your contact information and we can address your concerns.

May. 4th, 2019

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Arin Irvine, CA

The panels are working well so far and their customer service is very good. The reason I did not give them a 5 is because we have still had to pay electric bills to Edison every month. They are $20+ each month. I did not expect that based on what we were told by the sales person which was that Edison would be purchasing unused power from us (and we would have unused power for them to purchase) and we would end up getting money back from Edison. Instead, we have been paying every month except the first month since our panels were installed.

2 years ago

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Reply from Sunrun

Thank you for contacting Sunrun Customer Care. To determine how much the solar system produced, as well as how much energy you used within a given month, you will need to look at both your Sunrun invoice and utility bill. The Sunrun invoice will have the total amount produced. Your utility bill will show how much excess energy was pushed to the utility grid and stored as a credit. Your utility bill will also detail how much additional energy you needed to purchase from the utility. The sum of the total production from the system and the additional amount purchased from the utility is your total usage. Unfortunately, Sunrun does not have access to the utility company's internal billing and metering, so we cannot tell you how much energy was stored as a credit with them.

Apr. 2nd, 2019

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Robert San Ramon, CA

I choose them because they were at Costco and they are a reputable company in my area. The overall customer support has been good. The coordinators were in close contact with me and checked on the progress and scheduled appropriately. They followed their commitments and time schedule. Some tiles were broken installation but they were later replaced. I am fairly satisfied with the equipment and quality.

2 years ago

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Reply from Sunrun

We love to hear you come from Costco and to hear you are satisfied. We are here to help with any questions or concerns you may have. Thank you for leaving this wonderful review and helping us create a planet run by the sun!

Feb. 20th, 2019

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Susan Klawitter Sun City, AZ

I wish there was more immediate information on their site, My Sun Run, available to me. I know others who have Sun Run and they can access all kinds of real time information, how much they are producing, what amount APS is buying. I find all I get is bare bones information, How many Kwh produced the day before.I find it hard to judge what kind of service I am getting with such limited information.

3 years ago

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Reply from Sunrun

Thanks for reaching out, Susan! We believe communication is key. We can help review your plan with Sunrun as well as recommending you to contact APS. Providing the best customer experience is our mission and also to create a planet run by the sun. Thanks for sharing your story! Power Forward!

Sep. 11th, 2018

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Rimshaw San Juan Capistrano, CA

Scheduling for the construction process took longer than I had expected. Required a second inspection which could have been avoided in my view. The partnership with Costco required full payment (financed) before construction would begin even though SunRun didn't get paid until after final inspection. Costco paid a 3% rebate however. I was told that the conduit would be painted to match the house and that never occurred.

3 years ago

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Reply from Sunrun

Thank you for sharing your experience Rimshaw. We want to take the opportunity to work with you. Please private message me your contact information.

Sep. 6th, 2018

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Jeanne Kolb Harrison, NY

My experience with them has been very positive. I had it installed in my previous house, I had just decided to try it then and everything worked very well. The installation was good and it saved me a lot of money. So, when we moved to another house, I just looked them up again and had it all installed. Their price was still reasonable and they did a good job putting things up. They were very efficient and did what they said they would do.

3 years ago

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Reply from Sunrun

Providing the best customer experience is our aim, and it all starts by doing the simple things. So glad to have you as a customer. Thanks for helping us create a planet run by the sun!

Apr. 5th, 2018

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Ronald Blackwell Las Vegas, NV

We signed up for it because of a friend's referral. Basically, we wanted to save money and be self sufficient. Their installation people should make sure that everything is plugged in and working before they leave though. When they did our installation they forgot to plug in one area of the roof and we kind of missed out on a couple of weeks of energy.

3 years ago

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Reply from Sunrun

We aim to be the only choice when going solar by providing a one-of-a-kind and hassle-free customer experience! That means, getting the right answers to all of your questions, quickly activating your system, and meeting your unique savings needs! We're so thrilled to officially welcome you to the Sunrun family! Thanks for helping us create a planet run by the sun! Power Forward! #savewiththesun

Apr. 5th, 2018

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Mary Lee San Diego, CA

I had a young man come by and talk to me about solar. At that time California had a thing where, if you put solar on your house, they would re-evaluate your house. I told him to bring that to me in writing to make sure it was all true, he did, and I went ahead and put the solar system on. He was a very good and knowledgeable young man. The installation people were very good. They told me what was going on and did things right on schedule. After that they gave me a website that I can go to to check how much energy my system is generating on a daily basis.

3 years ago

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Reply from Sunrun

This is such a wonderful review. We are so grateful for our customers, especially since we are still a growing company. Thankful for the wonderful words!

Apr. 5th, 2018

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Patrica Arroyo Grande, CA

Installation was good. I'm starting to pay for electricity again and I don't know if it's because panels are dirty and need to be cleaned. I'm not getting any response back from you people. I was told my bill would go down. I don't think I'm getting the proper information.

1 year ago

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Barry

We do not have our system very long, and so we have not built up any solar credits. While bills have been reduced, we have not amassed enough solar credits to offset the high use months. The jury is still out whether the original system was designed with enough power to accommodate our needs.

1 year ago

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Steven Riverside, CA

I did have to have them come back and I had to sort of jump through hoops to get them to come back and do some touch up painting. They said they'd be back in two weeks and never did show up. It took some questioning on my part to get them to come back to finish the job.

1 year ago

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Glen Valley Center, CA

They did a good job. One thing that I didn't get was one of my panels was not with the right battery channels. They really pushed it through as soon as they could and the installers work really fast. The circuits that they told me were going to be working aren't working.

1 year ago

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Alan Denver, CO

They first came out and looked at the roof and the sun exposure and then they drew up a plan and then they came out in installed it. Everything works the way it is supposed to. SunRun did the work properly and efficiently. The system works well, however I had a question about the placement of solar panels and they did not adequately addressed it.

1 year ago

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La Mesa dude and dudette La Mesa, CA

Overall a good outfit. Negatives - sub-contractor installer not so good, no training/briefing on the system. The sales rep and sunrun pros were very professional. Serving the system and us over the term of the contract is, of course, an unknownn

2 years ago

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Thomas Moreno Valley, CA

When they were getting it set up we had a few problems. The people that actually installed it wasn't the problem. I had problems with the dates. They said they were going to do things on certain dates and it didn't happen. I haven't had any issues with the equipment.

2 years ago

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Oscar Long Beach, CA

The installation process went pretty smooth, no issues. It was installed pretty quickly. It's performing as expected. One piece of feedback is that I requested to have them call me back and it's been over a month and I have not heard back.

2 years ago

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Anonymous Sun City, AZ

The gentleman that came out and hooked up the SunRun was really good he was really nice guy. As far as I know what functions properly I do wish it gave me more or I wish that my A. P. S. bill was lower because I put this sun run on

2 years ago

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Lisa Pismo Beach, CA

We liked the representative that came to our house, he gave good and clear information. The customer service representatives are also good workers and communicate and do an effective job. The equipment is performing quite well and is holding up fine, so it seems good and solid.

2 years ago

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Candice

When they take money out of the account they'll only do it on a certain date which that doesn't coincide with my social security. So, I have to pay extra in order to write a check or call in my payments because they can't take it out on the dates I would like. So far everything has worked perfectly. It's pretty easy to turn on and get it going.

2 years ago

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Sharon Bakersfield, CA

We had some issues with our salesman but other than that they have been good. The salesman led us to believe that instillation would take place within two weeks and we would have solar. Instead it took like four to five months.

2 years ago

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Tom Costa Mesa, CA

The instillation process went very smoothy. The equpment had to be moved one time after they got inspected but otherwise it's been really smooth. They were almost always responsive but there were a few times that they weren't.

2 years ago

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Sandra Aurora, CO

We had to have out panels picked off twice to get the roof replace and it was a huge hassle to get anyone to come and take them down and then to come and get them to put it back up. They need better customer service and quicker response times.

2 years ago

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Reply from Sunrun

Hello, Sandra thank you for your feedback we want to make sure we are reaching all customers in a timely manner. Thank you for your communication we will share this experience with our Leadership team.

May. 4th, 2019

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Leroy Tucson, AZ

This is my second home with solar, so I have a little bit of knowledge about it, and it is working better than expected. The panels are working the way they are supposed to and the people who installed it were on time and did it properly. Sun Run has taken care of everything I need.

2 years ago

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Reply from Sunrun

Wow, that is great news and we are proud to see that our sales team and installations team takes care of our customers like you Leroy. Let's create a planet run by the sun and power forward.

May. 4th, 2019

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Terry Pullan

My solar power is becoming expensive. I signed up for a 3% escalation each year and I'm only half way through the lease. In addition, I believe that panels have degenerated and newer panels are more efficient than 10 year old technology.

2 years ago

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Reply from Sunrun

Hello Terry P. The thing to keep in mind is that utility rates have historically increased faster than the rate of our annual increase, and you'll still be protected from those rate hikes. Therefore your savings should increase over time because you most likely will not paying those higher rates to the utility.

Mar. 27th, 2019

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Trinni

SunRun is attentive and professional. They are informative and competitive. They are only 4 stars because I have 2 residences that I had install solar and the billing was not set up properly and requires multiple follow ups on our part to straighten out

2 years ago

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Reply from Sunrun

Hello Trini, thank you for your feedback. We love to hear that you were well informed and found our cost competitive. We're saddened to hear about the encountered billing issues, feel free to private message us your contact infomation.

Mar. 21st, 2019

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Shannon Buckeye, AZ

I'm not a technician or engineer but I would say it is high quality. We have had about a year and there are no failures. They gave us an app so we could track the output of our solar panels. They respond immediately to any query I might have.

2 years ago

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Reply from Sunrun

Happy to hear your system is producing as expected Shannon! That's always great to hear, let's continue to create a planet run by the sun.

Mar. 19th, 2019

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Tom Walton

The sales process was relatively straight-forward and the installation was quick. However, there has been no post-installation follow-up to check in with the customer for system operation or satisfaction. Technical data is transmitted wireless, but some on-site visit after a year or two would have been nice.

2 years ago

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Reply from Sunrun

Hello Tom W. We are happy to hear that everything was straight and to the point. At this time it looks like your system is working and has no issues. We always have areas of opportunity so we welcome all feedback. Thank you for helping us create a planet run by the sun.

Feb. 20th, 2019

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4 Paso Robles, CA

The panels appear to be new and up to date and everything is working just fine. In signing up I was led to believe that I should have my power bill literally cut in half if not more and I'm still short every year by quite a bit. Sunrun isn't really working for me in that respect.

2 years ago

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Reply from Sunrun

Hello Lyn. Solar is seasonal the panels will produce more during the sunnier months and less during the winter. Over the course of 12 months, you will still be saving. We are happy to hear that your system is working as expected if you have any questions please feel free to reach to us via the private response.

Feb. 20th, 2019

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Roxanne Surprise, AZ

We decided they were right for us because we had a flyer come to our door and we called an went with that company. The guy that we dealt with from fusion power has ben excellent. I haven't had any problems with the equipment.

2 years ago

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Reply from Sunrun

Hello, Roxanne, we are delighted to hear about your experience with our Sales Partner. If you need anything or have questions please reach out to Sunrun's Customer Care 855-47-6786. We love reading this review. Power Forward!

Feb. 20th, 2019

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Cory Ramona, CA

They are the only ones offering batteries with the solar panels. The device is not groundbreaking or innovative but it gets the job done and it works well. Customer service is on top, whenever I call, they respond. The mobile app is trash, it didn't work well and was a waste of dollars.

2 years ago

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Reply from Sunrun

We love to hear about your experience Cory. The BrightBox and the Solar System are what set us apart from our competitors. We are excited for you to be part of the Sunrun family and continue to have top service with our equipment and customer care. Let's create a planet run by the sun.

Feb. 20th, 2019

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James F Escondido, CA

They have very good customer service. I had a good experience with the people that came over. The zero down helped out and the extra perks they gave with the net and the ring. They were very professional and they got the solar panels installed quickly in about 4-5 hours.

3 years ago

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Reply from Sunrun

Hello James F. We are so pleased to hear that you had a positive experience with our customer care team. Our goal, as a company is to be customer obsessed. We are so excited to welcome you to the Sunrun family.

May. 8th, 2018

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Pauline Hughesville, MD

The gentleman was very professional and very knowledgeable. He was able to answer my question promptly. The customer service reps are always there whenever I call or reach out to them to give me any clarification or information that I need, even regarding my billing.

3 years ago

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Reply from Sunrun

Thank you so much for the awesome feedback! We love hearing from our customers, it is very important for us as a growing company. Welcome to the Sunrun family. Power forward.

Aug. 24th, 2018

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John Ly Milpitas, CA

good but still have room to improve. Special when turn on the Solar electric (final step), SunRun should send a technician to make sure the system works. Customer doesn't familiar with the electrical system, so we don't 100 percent sure that we turn on the power correctly

3 years ago

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Reply from Sunrun

Hello John L. Thank you for your feedback, we understand there are areas of opportunity and appreciate your input. I will share this information with our Leadership team. We make the process to activate the system as easy as 1,2,3. Our Customer Care reps are to help and walk you through the process as well. If you need assistance turning on the system please private message me your contact information and we can have a Specialist reach out to you.

May. 22nd, 2018

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ScotchFreckles

There was suppose to be a $500 credit card after installation was completed. Having questioned SunRun about this twice there still has not been a response. Customer Service has been easy to work with. I opted to lease my solar system over purchase which puts the onis on SunRun to monitor their equiptment and keep it up to day.

3 years ago

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Reply from Sunrun

Thanks for the great review, Scotch ! Sunrun is thrilled you’re so happy with your system. We feel so lucky to have you as a customer. We hope you’d like to share your experience with your friends and family. Welcome to the Sunrun team!

Apr. 11th, 2018

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Christian Hartmann Las Vegas, NV

Their price was right, that's why I signed up. So far my experience with their rep has been excellent. It's not perfect, they could improve on their feedback whenever I call, but it's pretty good. My system is guaranteed for 20 years so, if it breaks, they will come down and fix it. I'm satisfied and very happy with it.

3 years ago

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Reply from Sunrun

Grateful for your wonderful feedback. After all, being the clear choice in solar is our goal! That's why, engaging with you, and providing a hassle-free experience is key. Thanks for allowing us the chance to guide you when you first searched for solar! Power Forward! #savewiththesun

Apr. 5th, 2018

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Cathy Mardsen Anderson, SC

We wanted a way to bring our electric bill down. We researched a couple of places and talked to different companies. The representative from Sunrun was excellent and, honestly, they gave us what seemed to be the best deal, so we signed up.

3 years ago

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Reply from Sunrun

Grateful for your wonderful feedback. After all, being the clear choice in solar is our goal! That's why, engaging with you, and providing a hassle-free experience is key. Thanks for allowing us the chance to guide you when you first searched for solar! Power Forward! #savewiththesun

Apr. 5th, 2018

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Bob K. Simi Valley, CA

The rate I am paying is higher than I remember being told initially, and the combination of the two electric bills does not seem like an improvement over my original single bill with SCE.

1 year ago

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Anonymous Victorville, CA

I live in the high desert. It is very hot here. I think it is worth while. I got the tax refund for it. I did have a problem understanding the instructions and I had to call them. I have liked the service, it is convenient.

1 year ago

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Glenn Winthrop Harbor, IL

We've got a great rep that keeps us informed of what's going on. Installing the panels went as smooth as it could be. We're looking forward to getting the battery packs with it.

1 year ago

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James San Jose, CA

It's been difficult to make additions to the systems. The initial installation process went very well. SunRun should make it a lot easier for customers to add to a current system.'

1 year ago

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Deb Sun City, AZ

SunRun got back to us right away and installed it right away. I have three panels because I thought we would get more from it. It just doesn't seem to have lowered our bills I don't think.

1 year ago

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Dan

They did a good job, but they did not tell me that I would noy be powering my house, I would be powering the grid. Even in the event of a blackout I would not have access to the power generated by my own panels.

2 years ago

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