Name: Sunrun
Rating: 3.9

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Verified Customer

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Vance Lowell, MA

It seems like everything works well. It is the best price and the people are professional. All my questions are answered promptly. When I needed someone to come out, it was done very quickly and the issue was resolved. Installation was relatively easy and professionally.

3 years ago

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Verified Customer

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Harshel Visalia, CA

The total experience with them was awesome. The equipment so far is working in excellent condition. Installation process was really smooth. They showed up on time and completed on time and then everything was cleaned up afterwards. They gave me an excellent customer service. They provided all the information initially.

3 years ago

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Anonymous Westminster, MA

The roof was replaced at cost with someone that SunRun had arranged and then their people came and put everything in a day. The ydid locate the inverter and to ther equipment where I wanted it more so than where the company might put it so by default I was pleased with that. So far I haven't had issues with the equipment. I haven't really had to do a lot with them after installation.

3 years ago

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Scott Loomis, CA

They've always been responsive to the requests or questions. They were very considerate and careful with the installation. They took care of my request such as tiles for my roof that were borken. They took care of that and even came up with some new ones so I was pleased.

3 years ago

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Verified Customer

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Leen Laguna Niguel, CA

Installing the system was smooth and quick. The SunRun application to monitor the power is very bad. They actually gave me the solar edge monitor instead, which is must better. The application from SunRun themselves is not that good.

3 years ago

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Tim Orange, CA

Cost of having has worked out well. From the salesman to the installer to the follow up it was good. We have had some issues with the city and they just took care of it all, so they did a really good job just handling the people aspect. The installation process went on without a hitch.

3 years ago

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Rowlett Sunrun user

Their pricing is a little confusing especially since they have to partner with a utility provider. You know what your Sunrun lease costs will be, they are pretty straight forward, but what the utility will charge you is unknown. That is at least until you have a year's worth of billing experience with them. In the end you end up paying a little less than what you would have had to pay a straight utility connection. I am not fond of the duel billing program nor that I have to set up automatic withdrawal from my checking account in order to get the Sunrun discount. I would have preferred being able to do so from a credit card.

4 years ago

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Verified Customer

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Anonymous Summerville, SC

I haven't had to deal with customer service a whole lot, but in the beginning, they were responsive and courteous. Installation was a little bit of an issue because the plans were not exactly correct in the beginning. They installed it incorrectly and they had to come back with more panels until they realized it was done properly.'

4 years ago

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Kanwal Northridge, CA

It's working as well as they described. When the installation people came and they actually broke the entry gate. It costed me five hundred dollars and SunRun has never reimbursed me. I sent them information and their trucks are insured by some other people but it's been almost a year. I have to pay out of my pocket.'

4 years ago

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Noah San Diego, CA

They have excellent communication updates and a very seamless process. They notified me in advice when they were coming. They arrived and walked me through what they were going to do and went and did it. It was very timely and they cleaned up after themselves. Everything was quick and efficient. Everything's been working perfectly.'

4 years ago

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Shoshana Chatsworth, CA

The installation went pretty smooth. A couple hiccups extended it but after that it was good. After the fact I found out some of the information I was given was not true. I was told that my panels would work if the power was out and they don't. Also I was told I would be able to cash out the money for the overage at the end of the year and I can't. I really wish they were more upfront with some of the questions I asked. I really felt deceived when I found out the coverage doesn't cover the full cost of the power and I can't withdraw it. I have hundreds of dollars of extra power that I will never be able to use. I wish I had gotten less panels because of it.

4 years ago

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Bernhard San Gabriel, CA

They're very helpful in how they provided us with details. We had SunRun come out several times to get things straightened out with electrical aspects and the connections. They responded promptly and courteously and effectively. They haven't come out to clean the solar panels which are full of trash and dirt. It's been working very well and when we had power outages, we were grateful to have the electrical connections.

4 years ago

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Verified Customer

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Glenn Yuma, AZ

We interviewed two or three companies and we just like the feedback that we got from the sales reps better from SunRun. Installation was very smooth and on time. Since January, we've only had to pay a little over $100 for electricity when we were paying about $300 a month.

4 years ago

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Roger Shandon, CA

They work very well with planning everything out the way that they suggest they would. Installation was slightly delayed waiting on the roofing to be done and then everything went as planned. Everything works exactly as advertised. They did exactly what they suggested should happen and it worked out well.

4 years ago

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Verified Customer

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Thomas

I really have had only one issue right after it was first installed and someone came out and corrected the problem. The panels are in position and doing what it's supposed to be doing. I wish that the installation part would have been a little quicker but other than that, everything went fine.

4 years ago

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Collecting Rays in Hawaii Mountain View, HI

From the start of the installaton to the collecting electricity, the Sun Team was very customer friendly. They explained how to operate and maintain the Solar syatem. I have been saving around $100,00 a month on my electric bill. It even collects power during a Full Moon. I would reccommend going solar with SunRun..

4 years ago

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Robert Boiling Springs, SC

Every time I had an issue or question or a concern calling, I was responded to very quickly. It went very smoothly. I've never had any experience with equipment before so I've only had mine two years but I haven't had any problems with it.

4 years ago

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Verified Customer

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Susan Westminster, CA

SunRun took care of everything with no problem. They're friendly, efficient, and they're proactive in following up on things. It went very smoothly, there were no problems. It was exactly the way they described it and they did it quickly and efficiently. It's been on my roof for several years and has been working as they told me it would.

4 years ago

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Gale Valley Springs, CA

When we called, we've always gotten an answer promptly and if they had to call back or whatever. The installation went very smoothly. They were out the day they were supposed to come and everything went according to what we were told.

4 years ago

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James Sylmar, CA

I've only had one call back and that was handled promptly. Installation went smoothly she was done in about five hours after the permits and everything it was very fine confident young crew that came out to do it. Everything went well and and we're please we did it reflects in our in our utility bills.

4 years ago

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Verified Customer

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Ashim Chanda

Professionalism and great savings. I regret for not having earlier. My cost went down over 80%. Workmanship from the technicians are the best. Also it gives my house a super cool look. Anyone in the market looking for solar please check Sunrun

4 years ago

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GCC Glendora, CA

Installation went very smoothly everything was done as promised. Installing solar panels with Sunrun has saved me a ton of money. Went from paying $600 a month to SCE during the Summer to $361 for the entire year last year! And that includes charging my electric car. Best decision I have ever made, very happy customer.

4 years ago Edited February 5, 2024

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Bob Lake Villa, IL

I'm extremely happy. They're very responsive and very helpful. There was a foot of snow on the roof when they installed. They shoveled the roof and it took a couple days but they got it done. I leased so Sun Run takes care of the maintenance and the details.

4 years ago

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Verified Customer

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Christoper

Once I saw they were partnered with Costco they stood out. I had lots of questions and got knowledgeable responses quickly. They did an assessment, installation, and inspection. It was longer than I thought but very efficient. I'm extremely satisfied.

4 years ago

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Verified Customer

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Genesis

Because of the gap between the roof and the solar panel now pigeons are nesting underneath the solar panels. They should enclosed the perimeter of the solar panel with screens so birds cannot nest. I don't mind my electricity is really low so it does benefit to have the solar panels.

4 years ago

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Carol

They were very prompt and polite when they answered all of my questions. Installation went as planned, smoothly. Everything seems to be working perfectly. I found them very professional and easy to work with. They explained everything completely and everything they said, turned out to be correct.

4 years ago

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Verified Customer

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Lorenzo

SunRun detected that I had a problem with my generation and sent a technician to check my system before I even received a bill from the Edison company showing that I had a zero generation. The technician determined that I had a faulty inverter and it was replaced at no cost to me. This occurred one year ago and since then I have had no problems.

4 years ago

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Verified Customer

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John Chandler, AZ

Installation was done quickly, neatly, and effectively. Out next door neighbor got a different company and they were horrible and I could see all the problems. Compared to what we have heard about other companies, Sunrun is the best.

4 years ago

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Verified Customer

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Marshall

I like SunRun because the electrical junction boxes are all low profile dark black solar panels, which look better than my neighbors panels. Recently my bill went up and even though it was only a few dollars I didn't get any type of explanation.

4 years ago

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Verified Customer

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Barry

The instillation went relatively smooth but there was a couple of days that we didn't have any electricty in the middle of the summer because they were working on it. Aside from that everything was good. I did call and and opens a couple of cases for some very minor stuff but there has been no answer to those request.

4 years ago

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Verified Customer

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Mark Scarsdale, NY

Installation process seemed to be pretty seamless. I wish they had an app to see how much electricity the panels are making. Then I could see which panels are working and how much each panel actually should be putting out comparied to what it is actually putting out.

4 years ago

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Verified Customer

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Herbert Columbia, SC

SunRun was very quick in responding to any questions I had and kept me informed of the process on the project. There customer service was excellent. The equipment has worked hundred percent since the day it was turned on and I haven't had any problems whatsoever.

4 years ago

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Issam San Diego, CA

When the system went down I don't have to call them because they could see that it went down and they came to fix it. So, they are monitoring my system and of taking care of it without me having to worry, so it's a worry free system for me. They got the instillation done it on time and the quality of the work was superior.

4 years ago

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Verified Customer

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Sherri San Juan Capistrano, CA

We researched different solar companies and types that we have we have done. We choose SunRun because we wanted the best quality. Their customer service was able to answer all of our questions and seem very efficient and knowledgeable.

4 years ago

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Verified Customer

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Martin Peoria, AZ

The installation process was excellent, very neat and well organized. The people were knowledgeable and I was very happy with the installation. The curb appeal has not been affected by the equipment, they're not visible to people driving up to my house. Their customer service absolutely the best. I dealt with a gal by the name of Carly and she was on top of her game. She got back to me on a consistent basis.

4 years ago

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Verified Customer

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Carla Baltimore, MD

The representative was very personable and he explained he whole process to me, which was very helpful and he was very understanding. I am having problems receiving the documentation that I was supposed to receive and that is my only issue with their customer service. I was supposed to receive some visa gift cards and I have got collection calling me about payment, which the gift cards were supposed to go towards. The people who set it up were very professional and they involved me in the entire process, I really appreciated that. I am pleased with how it looks.

4 years ago

Reply from Sunrun

Hello Carla, we love to see that the process was an easy process. We are sorry to hear you have not yet been received the cards and are getting collections calls. Please private message us your contact information and we can address your concerns.

May. 4th, 2019

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Mary Lancaster, CA

Sunrun made everything affordable and the equipment is great. The installation on the roof was fantastic, they got it done very quickly. The other day I called them because I have a leak and they said they would get back to me and they have yet to, so I am a little disappointed with their customer service.

4 years ago

Reply from Sunrun

Mary thank you for taking the time to leave this amazing review, we love to see that you are happy with the installation. Welcome to the Sunrun family let's create a planet run by the sun.

May. 4th, 2019

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Verified Customer

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Christine Tehachapi, CA

The most we have had to pay was over the winter was sixteen dollars and the months where me most needed air conditioning in Southern California we paid zero. They were very attentive and quick to get everything completed so we could get it turned on.

4 years ago

Reply from Sunrun

Hello Christine, solar is season depending on the time of year you will see your production change. At the end of the solar year, you will see you have met the guaranteed output you predicted. We want to make sure we address your experience in detail, hearing you say we were attentive makes us happy!

May. 4th, 2019

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Arin Irvine, CA

The panels are working well so far and their customer service is very good. The reason I did not give them a 5 is because we have still had to pay electric bills to Edison every month. They are $20+ each month. I did not expect that based on what we were told by the sales person which was that Edison would be purchasing unused power from us (and we would have unused power for them to purchase) and we would end up getting money back from Edison. Instead, we have been paying every month except the first month since our panels were installed.

5 years ago

Reply from Sunrun

Thank you for contacting Sunrun Customer Care. To determine how much the solar system produced, as well as how much energy you used within a given month, you will need to look at both your Sunrun invoice and utility bill.

The Sunrun invoice will have the total amount produced. Your utility bill will show how much excess energy was pushed to the utility grid and stored as a credit. Your utility bill will also detail how much additional energy you needed to purchase from the utility.

The sum of the total production from the system and the additional amount purchased from the utility is your total usage. Unfortunately, Sunrun does not have access to the utility company's internal billing and metering, so we cannot tell you how much energy was stored as a credit with them.

Apr. 2nd, 2019

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Verified Customer

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Carl Willard San Diego, CA

Straight forward sales, design, and install. Easily update based on our wants and needs. Price competitive. Very friendly and knowledgeable staff at every step of the way. Beau Evans and Chris Bowden were a pleasure to work with.

5 years ago

Reply from Sunrun

Hello Carl W. Thank you for sharing this wonderful experience with us. We love to hear that our price is competitive. We appreciate the shout-out for your sales rep and our team! We love hearing from our customers that are no stranger to solar.

Apr. 15th, 2019

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Ed and Lauren Bassard

From the moment we began working with Luke Johnson, everything went smoothly. We were always kept informed. Even the subcontractors who needed to work on our electrical panel were pleasant and concerned I knew the power would be off temporarily. The PayPal system has been easy, too.

5 years ago

Reply from Sunrun

Thank you, Ed and Lauren, for leaving your detailed review. We love to hear that everything went smoothly we strive to be efficient. Communication is key when working with our customers, we are delighted to see every detail necessary was communicated.

Apr. 15th, 2019

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Lisa Tucson, AZ

The people who came by and told me everything were very good at communication and very responsive. Whatever question I had, I got a quick answer. I haven't had any problems with the equipment and installation went quickly according to schedule.

5 years ago

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Barbra Albuquerque, NM

Everyone I have interacted with is so kind and considerate and told me what they were doing and why they were doing it and to me that is important. The people at Sunrun are what made it a great experience. Installation was just great and the only problem I have is when it snows we don't get enough sun to melt it off very quickly.

5 years ago

Reply from Sunrun

We love love love reading this review! Thank you, Barbra!

Apr. 11th, 2019

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Katherine San Diego, CA

I have had no issues with any of the equipment since it was installed. Everything was done very professionally and they cleaned up and left everything basically as they found it. They're very attentive and answer all questions.

5 years ago

Reply from Sunrun

Katherine what a great review! We love hearing that didn't experience any issues and that our team was courteous and professional. Making sure you are satisfied is something we strive for! We're happy to hear we succeeded.

Apr. 11th, 2019

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Verified Customer

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Mike Madera, CA

I strongly suggest people go with sun run, they do exactly what they promised. They schedule a date that is convenient and they take care that their workers are in and out in the same day. They were in contact with us constantly and it went very smoothly.

5 years ago

Reply from Sunrun

Woohoo, thank you for sharing those powerful words! We work hard to take care of our customers during their transition to solar. Let's continue to run a planet created by the sun.

Apr. 11th, 2019

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Verified Customer

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Michael Morgan Hill, CA

The did a nice job and it was clean. They put it together quickly and it was better than expected. Its all working well and it worked during an outage, the power went out and the backup battery worked, so I was pleased with that.

5 years ago

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Dian Tucson, AZ

My electric bill is lower and I am saving money. I would highly recommend them. I can contact my agent anytime, and he answers the phone every time and he's very nice about answering quickly and very personable. I have not had one problem with the equipment. They look wonderful up on my roof, I get a lot of compliments.

5 years ago

Reply from Sunrun

Hello Dian, we love love love to hear you're saving money. We will be here to answer any questions you have we also install equipment that will stand the test of time! Let's continue to power forward.

Apr. 11th, 2019

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Shannon Tucson, AZ

They have pretty great technology, they can access everything through the computed and take an average of the area. I have had no issues, and I have had for four years now. Once I can buy out the system I think the savings with really start.

5 years ago

Reply from Sunrun

We love to see our longterm customers loving their system. You've helped create a better planet for 4 years and counting! Thank you, Shannon, let's create a planet run by the sun.

Apr. 11th, 2019

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Sameer

The installation process went pretty smooth, the only thing I didn't like was a couple of panels were not aligned perfectly on the roof. I am getting energy back and it is doing what it is supposed to. They have been responsive to my questions and pretty thorough.

5 years ago

Reply from Sunrun

We love to hear the install went smoothly! Now that you have solar on your home you can help us create a planet run by the sun! You're part of our Sunrun family now, please feel free to reach out with any questions.

Apr. 11th, 2019

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Miss Margaret in South Carolina Pendleton, SC

Thus far in the SunRun experience, all of the interactions I have had with SunRun personnel have been great experiences with very professional business people. And the system runs without problems, and I love (1) the savings on Duke Energy bills, and (2) just knowing that most of my electricity comes from the Sun!

5 years ago

Reply from Sunrun

We love to hear that you are delighted with the experience and your savings Margaret. Making sure your system is working, and you are receiving what we promised makes us stupendously happy. Welcome to the Sunrun family.

Feb. 20th, 2019