Name: Sunrun
Rating: 3.9

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Verified Customer

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Richard Hoffman Oceanside, CA

We started looking through Costco since they have good merchandise and got their name that way. We were just interested in solar, but we had heard horror stories from other people that had used other solar energy companies. The customer service rep that we talked to as very enlightening though. He came out to our house and explained everything to us. In the end we just decided to go with Sunrun. So far our experience has been excellent.

6 years ago

Reply from Sunrun

We pride ourselves on making the switch to solar simple, hassle-free, and full of savings! So excited to welcome you to the Sunrun family! Thanks for helping us create planet run by the sun. Power Forward!

Apr. 5th, 2018

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larisa Pierce-Benton

SunRun is a joke they have not fixed our ceiling they ruined from last September!!! I am now getting a lawyer this is such bad business!!! Our system has not worked for several months and they keep on saying they will be out to fix well now 7 months later nothing!!!!!!!! Do not do business with this with this company!!!

2 weeks ago

Reply from Sunrun

Hello Iarisa, we are so sorry to hear that it is taking longer than expected to repair your ceiling, and for that, we sincerely apologize. Our team would love the opportunity to speak with you further about your concerns to see how we can help you. We will be sending you a private message requesting additional account information so we can confirm your account. Thank you so much!

Apr. 2nd, 2024

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Rhonda

Sunrun installed a dangerous battery on my system and still charges me for having a battery that no longer exists. They give me credit for the missing battery a few months at a time. Then the bill goes up to the original amount only when I call to complain. The panels work but I should have purchased from Semper Solaris.

2 weeks ago

Reply from Sunrun

We appreciate you reaching out and letting us know, Rhonda. We are so sorry to hear that you are having issues with your billing, and our team would be more than happy to look into this for you. Please be on the lookout for a private message requesting additional account information so that we can locate your account. Thank you!

Apr. 3rd, 2024

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MICHAEL LUONG

I should have done more research before I signed contract with Sunrun company. Before the installation they promised you everything, after everything is finalized and it's ready to operate, they will ignore you. I have called, text and emails to them and several different people from Sunrun and non of them replied. Avoid this company and do research before you even thinking of calling them.

1 month ago

Reply from Sunrun

Hello Michael,

My name is Aulana, and I am part of the Social Media team here at Sunrun. I'm following up with you regarding the review you provided, we definitely want to turn your experience around. In order to look into this further, can you please provide me with your service address?

Thank You,
Aulana

Mar. 15th, 2024

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AMZ Denver, CO

Great at keeping me up to date on the installation process. Took longer than expected but not excessively so. Sunrun has been very responsive to my inquiries when needed.

1 month ago

Reply from Sunrun

Thank you for your review, AMZ! We're so happy to hear that you had a good experience with us and welcome to Sunrun family!

Feb. 28th, 2024

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L S Natick, MA

Don’t buy any services or products. They just lie left and right. Their sales rep was helpful at first and promised to help to solve issues and do some reimbursement but later ignored my messages and never called back. His name is Michael T, pure liar. I noticed severe decline in production after the first month of installation. After 6.5 months the production is only 1933 verses their 10980 annual estimates and they claim nothing is wrong with the system. I’ve contacted them requiring to remove the system immediately from the house. Just filed a complaint with BBB and will take also legal action if they don’t remove it.

2 months ago Edited March 1, 2024

Reply from Sunrun

Thank you for bringing this to our attention, L S. We are so sorry to hear that your system is not performing as expected. Our team would be more than happy to review your system's performance along with any other specific concerns you have. To address this, we will be sending you a private message so that we can assign an Expert to thoroughly assess your account and provide you with an update. Our commitment is to resolve your concerns as quickly and effectively as possible. Thank you for your patience and understanding. Thank you!

Feb. 16th, 2024

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Bob Hays Baltimore, MD

The process was very easy. Dan explained everything and communicated very effectively. The installation went very smoothly and everything was done professionally.

2 months ago

Reply from Sunrun

This is awesome, Bob! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Feb. 12th, 2024

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Peg Foster Aptos, CA

I have one years experience leasing Sunrun panel and battery. In this time I have found their equipment to be faulty, their customer service to be atrocious and feel that I was miss led during the contract signing process. I understood that per the contract if I had difficulties, these difficulties would be resolved in arbitration. What I know was if there was a problem with their equipment, they would deflect and try to make it all my fault. Every problem was answered with I am using too much power. I live in a small 2 bedroom house and asked for them to build a system that would be big enough so I could turn my spa back on (which I haven't done) and would also handle an electric car if I got one. My appliances are energy star and all my lights are LED. I am not a big energy user. The last few months have been horrendous. In the middle of Dec. they asked if they could come out to inspect my battery. After the inspection I was told that everything was in good working order. The next day it stormed and my power went out for two hours. I let Sunrun know via email that their battery failed. They made no contact. I then got hit the next week with a $700.00 bill from PG&E. I asked PG&E solar customer service to come out and inspect their meter. They came and did a 3 hour inspection. They came to the conclusion that the problem was on Sunrun's side. They even offered to connect with Sunrun and share their findings. This could go on and on like it has for me, so I'll bottom line. Many emails have gone back and forth. I ask questions, they don't answer the questions. They just talk about how much they want to help and go back to their blame-game process. Next PG&E bill, $441.00. The final blow was the big storm that went through this last weekend and I had no power until this morning. I am 77 year old disabled woman that needs oxygen at night and often during the day. No power, no oxygen and I am paying for a battery that offers me no protection. By the time my neighbors checked on me I was in bad shape. What really galls me is that, I have learned is I am stuck in a 25 year contract with this awful company.

2 months ago

Reply from Sunrun

We appreciate you bringing this to our attention, Peg. Let me start by saying we are so sorry to hear that you are having several issues with your system and to hear that you had no power for a period of time. Your safety is our number one priority and we want to do everything on our end to help resolve this issue for you. In order for our team to look into this further, we will be sending you a private message requesting additional account information. Once we verify your contact information we will then assign an Escalation Expert who will help answer any questions you have. Thanks!

Feb. 7th, 2024

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Connie L Irvine, CA

Overall we are very happy with our solar panels and all the workers that came to our house for the installation. There were several scheduling problems that wouldn’t have happened with better communication.

2 months ago

Reply from Sunrun

Thank you for bringing this matter to our attention, Connie. We genuinely apologize for the scheduling problems that took place during the installation process. Your feedback is immensely valuable to us, and we appreciate your openness in sharing your concerns. To ensure we address all your needs, please feel free to send us a private message with your service address if there is anything else you need assistance with. Once again, we apologize for what happened, and we look forward to making things right. Thank you!

Jan. 25th, 2024

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Verified Customer

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Cheryl

Employees from start to finish were wonderful, polite, and thorough. Very responsive, very little problems. Very easy, very quick.

5 months ago

Reply from Sunrun

Thanks for your review, Cheryl! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Oct. 24th, 2023

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Verified Customer

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Wendell

They answered every question we needed and they've been there if we've needed them in between. Our experience has been great, with no problems.

5 months ago

Reply from Sunrun

Wendell, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Oct. 24th, 2023

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Arthur Glazer

What I am most impressed with is that all the was promised, planned and documented actually happened without any glitches or excuse's. A year into it we find the system working perfectly.

3 months ago

Reply from Sunrun

Thanks for your review, Arthur! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Jan. 10th, 2024

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Lana Younker

Matthew and his staff of installers were great to work with. They answered all our questions and helped us set up a super app that keeps us updated on our storage as well as usage.

3 months ago

Reply from Sunrun

We're thrilled you had a good experience, Lana! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jan. 2nd, 2024

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Verified Customer

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Patrick Lombard, IL

6 months ago

Reply from Sunrun

This is awesome, Patrick! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Sep. 20th, 2023

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Verified Customer

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Wendy Ormont Jack Hemler

The system haa been reliable. In 5 years we had 1 panel or wire go bad and Sunrun fixed it in 3 weeks. We missed a lot of summer production but the process was really smooth and easy. (Amazing is not my comment)

6 months ago

Reply from Sunrun

Thank you for sharing your story, Wendy. Your feedback helps us continue to improve your solar experience. We're glad to hear your panels were fixed! If you ever need additional help, feel free to reach out to us directly! Thanks for choosing us as your solar provider!

Oct. 4th, 2023

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Verified Customer

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John Panek Ludlow, MA

It works as promised and has had only one problem in all the years it has been on the roof. The problem was not with the hardware but an oversite by a technician.

6 months ago

Reply from Sunrun

Thanks for your review, John! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Oct. 3rd, 2023

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Verified Customer

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Kevin

they just took care of everything all at once, no problem. It was very easy and it's working well. We're very happy with it, and our True Up bill is almost zero.

6 months ago

Reply from Sunrun

Thanks for your review, Kevin! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Sep. 29th, 2023

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Leslie Santa Barbara, CA

I would give it 5 stars except Sunrun has failed in painting my conduits, which they promised to do almost 2 years ago. I have tried contacting people in many roles there & no one does a thing about it.

6 months ago

Reply from Sunrun

Thank you for bringing this to our attention, Leslie. We'd be happy to look into this for you and we will be sending you a private message requesting additional account information so that we can assign a Specialist to assist you directly.

Sep. 20th, 2023

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Verified Customer

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Clarence Palm Springs, CA

Since buying out my lease 9.months ago, there has virtually been no communication with Sunrun which is disconcerting as well as disappointing I can only assume that the system is operating efficiently.

6 months ago

Reply from Sunrun

Thank you for sharing your story, Clarence. Your feedback helps us continue to improve your solar experience. If you can send your address and review to [email protected], we'll be able to look into this further for you. Thanks for choosing us as your solar provider!

Sep. 20th, 2023

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Angel Gonzalez

I'm saving a good amount of money on my electric bill.

6 days ago

Reply from Sunrun

Thanks for your review, Angel! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Apr. 13th, 2024

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E K

What’s been the greatest thing about working with Sunrun Titan, from signing the contract to getting some improvements done on my house, which they did, and paid for, to the installation to updates of equipment. It’s all been completely stress-free.

4 months ago

Reply from Sunrun

We're thrilled you had a good experience, E K! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Nov. 30th, 2023

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Marsha Landreth Las Vegas, NV

We recently replaced our 30 year old roof. To do so we needed to have a crew come out and remove the solar panels and then replace them once the roof was done. The entire process was painless. The set-up, the crew, storage of the panels, replacement. It all went as smooth as silk.

4 months ago

Reply from Sunrun

We're thrilled you had a good experience,Marsha! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Nov. 27th, 2023

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Edwin Hermanson Palmer, MA

I was very happy with the entire process. the person I dealt with ( Gabe ) was great ! Very polite, understanding, and knowledgeable about his job. Always keeping me informed and up to date. Answered any and all questions that I had. Wasn't pushy ! I like that. I would recommend Gabe to anyone Thank you

4 months ago

Reply from Sunrun

This is awesome, Edwin! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Nov. 27th, 2023

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Cecilia Santa Barbara, CA

Sunrun staff have always notified me that they would be arriving to check on the system installed at my house, arrived when they said they would, then repaired whatever wasn’t working right. Sometimes it takes a second visit to bring a necessary component. They are monitoring the system remotely and are alerted when something isn’t registering on their end. I think Sunrun has amazing service.

6 months ago

Reply from Sunrun

Cecilia, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Oct. 4th, 2023

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Verified Customer

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Paul Pommells California City, CA

They have a great service team. It started at the point of contact and included every person they sent to my house. There was one point when I thought that there was a malfunction. They assured me that I wouldn't need to hire anyone else to fix it. They talked me through it on the phone. y

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Paul! We really appreciate you taking the time to share your feedback. Thanks for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jun. 30th, 2022

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Verified Customer

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Rosita Sanchez

I have had very good experiences. Except when I referred someone and I was given a hard time getting monies that was promise when refering some and they contracted for solar panels. But my rep. Ben helped me in a great way.

1 year ago Edited January 10, 2024

Reply from Sunrun

Thanks for your review, Rosita! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thanks for helping us create a planet run by the sun!

Jun. 23rd, 2022

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Megan Garzaglass Pearland, TX

Fast, reliable, up front. They walk you through the whole process and they are there ever step of the way, even after install. They address any questions before during and even after the process, I can still call them up for trouble shooting. They stand by their work. Easiest process ever and felt I paid for what I received. No hidden anything.

1 year ago Edited October 12, 2022

Reply from Sunrun

This is awesome, Megan! Your positive feedback is like a ray of sunshine to us. We're so happy that you had a great experience with us. Thanks for going solar with us!

Jun. 16th, 2022

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Verified Customer

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Keith

Great customer support from the man who told us about the system, but I got poor customer support from my project manager. The product seems to be working right and it looks really good. I feel like I did the right thing environmentally with SunRun.

1 year ago

Reply from Sunrun

Thank you for sharing your story, Keith. Your feedback helps us to keep improving your solar experience. We'll definitely look into this. We hope you continue to enjoy the benefits of clean energy for years to come. Thanks for choosing us as your solar provider!

May. 27th, 2022

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Verified Customer

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Louis

I've never had a problem with them. Anytime I've called, I receive a call back promptly and they have taken steps to resolve whatever problems we have had. I've only had two problems and they responded. This company has the best deal. Installation was excellent, they did a great job.

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Louis! We really appreciate you taking the time to share your feedback. Thanks for playing such an important role in our solar community and for helping us create a planet run by the sun!

May. 27th, 2022

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Alma

I haven't had any issues. I've been very pleased with the results that I've received from the solar panels. I liked the friendliness of the lady I talked to and she explained everything completely to me and did an excellent job. The installation process went extremely smoothly.

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Alma! We really appreciate you taking the time to share your feedback. Thanks for playing such an important role in our solar community and for helping us create a planet run by the sun!

May. 27th, 2022

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Verified Customer

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Mark

Everything was done on time, the agent that was in charge of everything kept in touch and everything went well. I've had the product for a little over a year now and it seems to be working very well, I have virtually no electric bills whatsoever. The installation process went very smoothly. It was a very reasonable price and everything was fine.

1 year ago

Reply from Sunrun

Thanks for your review, Mark! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thanks for helping us create a planet run by the sun!

May. 27th, 2022

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Verified Customer

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Ricardo

1 year ago

Reply from Sunrun

Ricardo, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience while helping us create a planet run by the sun!

May. 27th, 2022

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Verified Customer

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Lee

I was really impressed with the installation and then with the follow up. I know that we're already over producing which is what I was hoping for. I'm pretty happy with leasing plan that we have. And I already recommended them a couple of times to friends. I just appreciate them doing follow up calls and making sure everything's working right.

1 year ago

Reply from Sunrun

This is awesome, Lee! Your positive feedback is like a ray of sunshine to us. We're so happy we could guide you through your solar experience. Thanks for going solar with us!

May. 27th, 2022

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Verified Customer

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Evangelos

They explain things very well to you and everything they do is great. I'm very satisfied with it. The installation process went great. They did their job they were great professionals. They're very clean and very thorough. It was just an overall great experience and a pleasure to have them do work for my house.

1 year ago

Reply from Sunrun

Thanks for your review, Evangelos! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

May. 27th, 2022

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Verified Customer

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Kyle

SunRun has met every expectation. They did a nice job of staying in contact. It was not a high priority to me but they always kept me informed of the next step and what I should expect. So far I've been pleased with them. The installation process was fast and seamless. It has been a pleasant experience.

1 year ago

Reply from Sunrun

Your review brightened our day, Kyle! Thanks for taking the time to share your experience. We're so happy you chose us as your solar provider. Welcome to the Sunrun family!

May. 27th, 2022

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Verified Customer

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Elaine

They were very responsive and quick to act. It was just a very good experience with them. My energy production is very good with SunRun. The installation process was very good except there were a few issues. There were bolts going through my my porch area but sunrise came out and fixed the problem within a couple days which I greatly appreciate.

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Elaine! We really appreciate you taking the time to share your feedback. Thanks for playing such an important role in our solar community and for helping us create a planet run by the sun!

May. 27th, 2022

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Michael Taylor Lancaster, CA

The people I worked with were the best people, they did their jobs and made things easier for me. Everything was right on time, my bills were low, you don't have to worry about stressing out about bills. I like the price. I also liked that they cleaned up after themselves and didn't leave a mess. And they explained everything that they were doing.

1 year ago

Reply from Sunrun

Thanks for your review, Michael! We're so delighted to hear that you're saving money with solar. We hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

May. 27th, 2022

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Verified Customer

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Gerald

The gentleman who came out was very informative and worked with us very well. We haven't had any problems with it. Installation went very well, it didn't take much time at all. We're just really enjoying the solar panels and what they do for us.

1 year ago

Reply from Sunrun

Thanks for your review, Gerald! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

May. 27th, 2022

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Verified Customer

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A.

It seems to be to be producing as much energy as they said they would. They were here installing for one and a half days. They arrived on time and they cleaned up and they did a good job. They explained things well and they followed up on everything. Everything went according to plan.

1 year ago

Reply from Sunrun

Your review brightened our day! Thanks for taking the time to share your experience. We're so happy you chose us as your solar provider. Welcome to the Sunrun family!

May. 26th, 2022

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Verified Customer

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Leon

1 year ago

Reply from Sunrun

Your review brightened our day, Leon! Thanks for taking the time to share your experience. We're so happy you chose us as your solar provider. Welcome to the Sunrun family!

May. 26th, 2022

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Verified Customer

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Jacorie

They kept in communication with me throughout the whole process. Installation went very well. They were on time and finished the job and answered the questions I had. They did great work and it's been working exceptionally. It was a great product and they're a great business and they have great work and great costumer service.

1 year ago

Reply from Sunrun

This is awesome, Jacorie! Your positive feedback is like a ray of sunshine to us. We're so happy we could guide you through your solar experience. Thanks for going solar with us!

May. 26th, 2022

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Verified Customer

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Esther

They always responded to me when I needed them to. The product works very well and it does what they say it will do. I liked the sales person, his name was Brandon. The installation process went smoothly. It's a very good high quality company.

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Esther! We really appreciate you taking the time to share your feedback. Thanks for playing such an important role in our solar community and for helping us create a planet run by the sun!

May. 25th, 2022

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Verified Customer

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Gail

1 year ago

Reply from Sunrun

Thanks for reaching out, Gail! We're delighted to hear you had a good experience with us, but we're sorry there was an issue with your install. Thank you for bringing it to our attention. Please send us a private message with your address so that we can look further into this. Thank you!

May. 25th, 2022

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Verified Customer

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Theo

Every time I asked a question they answered it and got back to me. Everything is working good. As far as the installation process, it was pretty easy and they told me when the guys would be there and then they showed up and were in and out pretty quickly and didn't leave a mess. Overall, everything was easy.

1 year ago

Reply from Sunrun

This is awesome, Theo! Your positive feedback is like a ray of sunshine to us. We're so happy we could guide you through your solar experience. Thanks for going solar with us!

May. 25th, 2022

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Verified Customer

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Edward

I've never had any issues with them, anytime I called them I got things taken care of right away. I've been using them for seven years and I have never had a problem. I'm happy with the company. It was free installation and they were done in two days.

1 year ago

Reply from Sunrun

This is awesome, Edward! Your positive feedback is like a ray of sunshine to us. We're so happy we could guide you through your solar experience. Thanks for going solar with us!

May. 25th, 2022

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Verified Customer

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Isabella

1 year ago

Reply from Sunrun

Isabella, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience while helping us create a planet run by the sun!

May. 25th, 2022

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Verified Customer

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Alesha

They seem to find the problems before we know there's a problem. It has been very efficient and if there is an issue they are out pretty quick. It's been great. The installation process was quick and thorough, we haven't had any issues with installation at all so it's good.

1 year ago

Reply from Sunrun

Thanks for your review, Alesha! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

May. 25th, 2022

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Verified Customer

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Sundukoh

Everything is running good and that's what every customer wants. I haven't had any problems. I think they are good, they are wonderful. Everything with installation went smoothly. I recommend them for anybody that wants to go green energy.

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Sundukoh! We really appreciate you taking the time to share your feedback. Thanks for playing such an important role in our solar community and for helping us create a planet run by the sun!

May. 25th, 2022

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Verified Customer

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Vinnette

Everyone I have worked with has been very professional and very knowledgeable and provided all the information we needed. It seems to be working okay. The sales representative did a pretty good job and convinced us that it was the best company to go with. And everything went smoothly.

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Vinnette! We really appreciate you taking the time to share your feedback. Thanks for playing such an important role in our solar community and for helping us create a planet run by the sun!

May. 25th, 2022

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Verified Customer

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Tina

All my questions were answered in a timely matter, my sales person was great. They did a great job in Installing it, it looks professional and it just went well. I like their customer service. The installation process was a little bit rocky but the representative took care of it and it turned out well.

1 year ago

Reply from Sunrun

Thanks for your review, Tina! We're so happy to hear that you had a good experience with us! You have enough decisions to worry about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

May. 25th, 2022