Name: Sunrun
Rating: 3.9

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Verified Customer

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Albert Morris Plains, NJ

Excellent service and very affordable compared to the competition.

6 months ago

Reply from Sunrun

Albert, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Oct. 3rd, 2023

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Verified Customer

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Thomas

Very slow, took a long time for solar to be added in and turned on. The equipment seems to be working very well.

6 months ago

Reply from Sunrun

Thank you for sharing your story, Thomas.We are so sorry for the delay that you experienced and your feedback helps us continue to improve your solar experience. If you can send your address and review to [email protected], we'll be able to look into this further for you. Thanks for choosing us as your solar provider!

Sep. 29th, 2023

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Verified Customer

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Kory

They're very efficient but there were too many problems they had to fix.

6 months ago

Reply from Sunrun

We are so sorry to hear that you are having some problems with your system, Kory. Our team would love the opportunity to speak with you further about your concerns. In order for us to best assist you, we will be sending you a private message requesting additional account information so we can help resolve any concerns you have. Thanks so much!

Sep. 29th, 2023

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Tobias

They respond and it's been good so far, although we have one cracked panel.

6 months ago

Reply from Sunrun

Hi, Tobias! Thank you so much for your positive review. Our team is committed to resolving your concerns, and we'd be more than happy to look into the cracked panel to see how we can help. We will be sending you a private message requesting additional account information so we can help resolve your concerns. We look forward to assisting you further!

Sep. 29th, 2023

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Verified Customer

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Baljit

I’m still paying high electricity bill.its more than a year my problem doesn’t get resolved. I’m in great pain because of this. I don’t know what to do

6 months ago

Reply from Sunrun

Hi Baljit. We are so sorry that you are not saving money with us. We would love to review your system's performance and any other specific concerns you have to get this resolved. We will send you a private message requesting additional account information to get an Expert assigned to your case.

Sep. 28th, 2023

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Verified Customer

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David Lexington, SC

the rack pack completed in one day and were very professional

6 months ago

Reply from Sunrun

We're thrilled you had a good experience, David! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Sep. 27th, 2023

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Burlon

Installed three years ago and everything is fine. App and website are awesome.

6 months ago

Reply from Sunrun

We're thrilled you are having a good experience, Burlon! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Sep. 20th, 2023

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Peggy Apple Valley, CA

The products has been working with no issues. Great customer service

7 months ago

Reply from Sunrun

We're thrilled you are having a good experience, Peggy! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Sep. 5th, 2023

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kent dangtran Cypress, TX

Excellent team to work with. Sunrun staffs are knowledgeable and patient. This is not an easy subject to comprehend.

4 months ago

Reply from Sunrun

Thanks for your review, Kent! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Dec. 11th, 2023

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Heath Jacob Murrieta, CA

I bought my solar from Sunrun but all their promises before I signed the contract were not true my system is not generating enough power as it shows in the contract and then my agent is not responding to my emails or text so I don't recommend this company

5 months ago

Reply from Sunrun

We are so sorry to hear this, Heath! We would love to review your system's performance and any other specific concerns you have. We will send you a private message requesting additional account information to get an Expert assigned to your case.

Nov. 9th, 2023

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Isaac Koenig Morristown, NJ

The worst solar company ever!!!! They installed the panels and after 2 years, the water started pouring into my home. My roofer checked and the did not properly install the panels and damaged my roof that I had to replace the whole thing for $30k!!! Their response was "We never promised to fix your roof so we are not paying for it"!!!!! DO NOT INSTALL SOLAR PANELS WITH THIS COMPANY!!!! THEY DO NOT STAND BY THEIR PRODUCT!!

6 months ago

Reply from Sunrun

Thanks for reaching out to us, Isaac! We're so sorry to hear about the roof damage. We would love to discuss this further and will send you a private message requesting additional account information to get an Expert assigned to your case.

Oct. 12th, 2023

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Ramkumar Nachimuthu CA

WOST Company and NOT RECOMMENDED for SOLAR panels. They started this project on Feb 2023 and still didn't get permission from city. Meanwhile sunrun installed solar panels. I talked to city and city saying sunrun is not responding their queries. so i asked sunrun to terminate my project because of excess delay but they are saying i am liable for the installation. sunrun installed solar panels without getting approvals from city and cheating customers and still they are net able to get permits. so this is not worth for single star also. DO NOT go with SUNRUN.

7 months ago

Reply from Sunrun

Ramkumar, your willingness to provide your service address is greatly appreciated. We want to express our sincerest apologies for the extended time it’s taking to activate your system. Rest assured, we’re committed to helping you resolve this matter promptly. An Escalation Expert has been designated to review your account thoroughly and will reach out to you as soon as possible. Your concerns are our priority, and we're dedicated to finding a resolution. Thank you for your understanding and patience during this process.

Sep. 15th, 2023

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Siham Polus El Cajon, CA

The installation and customer service are extremely poor. The installation crew was a complete nightmare as they screwed it up, my roofing is leaking by them and I called them to come remove it I’ll fix the roof my self even tho they’re liable for it they send a guy got on the roof didn’t even bother to go inside the attic and then they said ohh it’s not our fault to cover their end , total scam I demand my free temporary removal so I can fix the roof instead they want to charge me 170 for a panel

7 months ago

Reply from Sunrun

Hello Siham, we are so sorry to hear this, and we would love the opportunity to improve your experience with us. We will be sending you a private message requesting additional account information so that we can get a Specialist assigned to your case.

Sep. 5th, 2023

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James Murphy

We were used. The walk around with the original site surveyor had us in agreement where everything would go. Without consultation, the installer team put the panel and battery on the back of the house next to the sliding back door. On a side note, the trained gorillas putting up the panels, trampled my flowers. Not just one or two. The majority of my 'super Bloom's is now either dead or have been almost saved so they can go to seed.

8 months ago

Reply from Sunrun

Oh no, James! We're so sorry to hear this and we definitely want the chance to turn your experience around. We will be sending you a private message requesting additional account information so that we can get a Specialist assigned to your case.

Aug. 7th, 2023

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Verified Customer

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Rick Bray El Dorado, CA

Being on a fixed income we had to take car of the PG&E bill Sunrun came in an explain the options and we went with them

1 year ago

Reply from Sunrun

Thanks for your review, Rick! We're so happy to hear that you had a good experience with us! You have enough decisions to worry about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

Jul. 1st, 2022

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Verified Customer

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Donna Queiros Ludlow, MA

Expertise of my salesman, option to have a backup battery included with installation, ease with the process

1 year ago

Reply from Sunrun

Thank you for helping us to create a planet run by the sun, Donna!

Jun. 30th, 2022

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Teresa Marie Noriega Calimesa, CA

I've had no issues with the system though it did take quite some time from install to turning it on.

1 year ago

Reply from Sunrun

Thank you for sharing your story, Teresa Your feedback helps us to keep improving your solar experience. We'll definitely look into this issue for you. If you can send your address and review to [email protected], we'd appreciate it. Thanks for choosing us as your solar provider!

Jun. 23rd, 2022

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Donald D Flemming Concord, CA

Hard to contact after the fact. Wanted to add a battery and noo ne ever called back. Rep in Costco was rude and said you only sold batteries with complete syatems.

1 year ago

Reply from Sunrun

Thank you for your interest in our backup battery, Donald. We are working on a retrofit solution for existing customers and also expanding our home battery solution to more states. As soon as a retrofit is available, we will let our customers know. Thanks!

Jun. 23rd, 2022

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Ho tran Sacramento, CA

I have been enjoy the solar systems that was very convenient and save electricity and save for environment.

1 year ago

Reply from Sunrun

Thanks for your review! We're so delighted to hear that you're saving money with solar. We hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Jun. 16th, 2022

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Sean Limesand Tucson, AZ

The system is working great. The installation process was easy and representatives were responsive to my questions.

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Sean! We really appreciate you taking the time to share your feedback. Thanks for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jun. 16th, 2022

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Verified Customer

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Claire Lamoureux Attleboro, MA

Very helpful customer service rep. Made setting up auto-pay easy. Answered questions. Overall very respectful.

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Claire! We really appreciate you taking the time to share your feedback. Thanks for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jun. 16th, 2022

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Howard

They were very responsive and very pleasant. The installation process went smoothly. It's been working very good.

1 year ago

Reply from Sunrun

Howard, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience while helping us create a planet run by the sun!

May. 26th, 2022

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Ernesto

Everytime I have questions they have an answer and I'm satisfied with the answer they give. I have no issues at all.

1 year ago

Reply from Sunrun

This is awesome, Ernesto! Your positive feedback is like a ray of sunshine to us. We're so happy we could guide you through your solar experience. Thanks for going solar with us!

May. 26th, 2022

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albert gannon

They were very very good I have no issues. Very very happy with the service. They're very accommodating.

1 year ago

Reply from Sunrun

This is awesome, Albert! Your positive feedback is like a ray of sunshine to us. We're so happy we could guide you through your solar experience. Thanks for going solar with us!

May. 26th, 2022

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Verified Customer

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Roy

Everybody that came out was so friendly and seems to be competent. It was very effecient. They are very proactive.

1 year ago

Reply from Sunrun

This is awesome, Roy! Your positive feedback is like a ray of sunshine to us. We're so happy we could guide you through your solar experience. Thanks for going solar with us!

May. 26th, 2022

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Linda

They answered all our questions. I have not had any problems with it. The installation process was good.

1 year ago

Reply from Sunrun

Thank you Linda, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience while helping us create a planet run by the sun!

May. 25th, 2022

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Robert

My problem is that they won't add a new panel to my system. But other than that I have not had any issues yet. The installation process went great.

1 year ago

Reply from Sunrun

Thank you for sharing your story, Robert. Your feedback helps us to keep improving your solar experience. We'll definitely look into this issue for you. We'd appreciate it if you could send us a private message with your service address. Thanks for choosing us as your solar provider!

May. 25th, 2022

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Melanie

They were awesome and responded right away to our concerns and questions. The installation process was quick and organized.

1 year ago

Reply from Sunrun

Thanks for your review, Melanie! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

May. 25th, 2022

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Bill

The installation process went smoothly but it broke down in 5 years. I am struggling to get help with production from my computer.

1 year ago

Reply from Sunrun

Thank you for sharing your story, Bill. Your feedback helps us to keep improving your solar experience. We'll definitely look into this issue for you. We'd appreciate it if you could send us a private message with your service address. Thanks for choosing us as your solar provider!

May. 25th, 2022

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Verified Customer

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Charles

It seems to work real well. The installation process went very well, it was quick and they got up and running.

1 year ago

Reply from Sunrun

Your review brightened our day, Charles! Thanks for taking the time to share your experience. We're so happy you chose us as your solar provider. Welcome to the Sunrun family!

May. 25th, 2022

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David San Clemente, CA

Installation was done very professionally. The follow up and the actual product when in operation is excellent.

3 years ago

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HA@22

They have fulfilled all promises, reacted quickly to calls and made my experience positive from the start.

4 years ago

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Michael B. Woodland, CA

Provided everything that they promised. Up and running for about a year and everything is working great.

4 years ago

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Glenn San Francisco, CA

They were in touch with us throughout the installation process. We've been producing most of the electricity that we need ourselves.

4 years ago

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Matthew Yucaipa, CA

They had the best rates at the time. Horizon Solar installed the Sun Run products. We had some issues but they were corrected.

4 years ago

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Peter S.

They did a very good job with my solar installation. There were some issues but they quickly took care of it.

4 years ago

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Wilson Henderson, NV

The SunRun system is not producing enough electricity. I was told it would produce more. I'm paying more now total than I did the previous year.

4 years ago

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Jordan Dennis Argyle, NY

The system does not produce enough electricity for the year like they said it would produce 10 percent over what I used I still get $250 bills from national grid trough out the winter on top of my lease payment to sunrun

4 years ago

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Anonymous Orinda, CA

responsive to questions, I wish the app on the phone is better, then would get 5 stars, the app sucks, does not even remember who I am

4 years ago

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Anonymous Fairfield, CA

Service is very good. We save money on electric bills. The installation is well done. So far there's no problem. Thank you Sunrun!

4 years ago

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Jerry Lancaster, SC

I've had no issues whatsoever. Installation was very quick and very smooth. It just cut my power bill considerably.

4 years ago

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Al Addis

Had two problems with leaks as a result of panel mount installers missing roof studs. Had to pay for a service call to fix one of the leaks. Otherwise OK.

4 years ago

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Kiran

Friendly, easy to work with, no complaints, and I don't have to worry about how much my electric bill will be.

4 years ago

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Jose Ochoa

So far no problems. The system has been operating in great conditions. I will recommend to my friencs.

4 years ago

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Annmarie

They came and installed it all in one day. Haven't had any problems so I think it's pretty solid equipment.

4 years ago

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William

Haven't paid an APS bill since it was installed. Installation happened all in one day and went very smoothly.

4 years ago

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Julie

A friend recommended them. It was so simple and everything was explained. I just wish I wouldn't have waited so long.

4 years ago

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Jonathan Sahuarita, AZ

They installed it and got everything done as quickly as possible. It was quick, efficient, and no hassle to me.

4 years ago

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Anonymous Bluffton, SC

I am not happy with the outcome of the solar energy panels that I am receiving. I want to know why every year I am below the average energy levels for producing solar?!

4 years ago

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Verified Customer

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Donald K

Sunrun has been an exceptional service provider and we have been very happy with all they have done for us.

4 years ago