There are many solar companies out there, but which one actually provides the most value and best customer service? We've made it our mission to find out.

After conducting exhaustive research on the solar industry and gathering hundreds of Sunrun reviews, we've weighed the good and the bad and discovered Sunrun to be one of the top installers of solar panels based on a variety of criteria points.

Sunrun, which is the nation’s largest residential solar, storage, and energy service company, has installed over 1,600 megawatts of solar power and helped hundreds of thousands of consumers in 19 states, Washington D.C., and Puerto Rico to gain energy independence.

Sunrun is the pioneer of the solar-as-a-service model and continues to drive innovation of solar generation, storage, and energy services and technologies. The rooftop solar provider's mission is to create a planet run by the sun.

The Good

  • Payment Flexibility
  • Customized Solar Systems
  • Simple Solar Process
  • 25-Year Maintenance
  • Roof Warranties and Coverage for Solar Panels
  • Customer Care Team
  • Battery Storage Options
  • High Level of Transparency with Customers
  • Installation Experience
  • Extensive Availability
  • Helpful Website

Payment Flexibility

To fit customer needs, Sunrun offers several financing options, including solar leases, Power Purchase Agreements (PPAs), prepayments, outright purchases, and loans.

Sunrun solar lease and PPA options give customers the chance to reap the benefits of a home solar system for zero to little upfront cost.

The prepayment option features all of the same benefits as the lease option, except the customer doesn't have to worry about the hassle of monthly payments.

Purchasing a Sunrun solar system outright provides customers with long-term savings, while financing a Sunrun solar system through a loan allows customers to make payments to own their system, which provides long-term benefits.

Customized Solar Systems

Sunrun understands that every customer's home, lifestyle, and savings goal is unique.

As a result, the company customizes every system it installs to the customer's needs using its own proprietary Automated Site Modeling design technology. With just a few pieces of information and satellite imagery of the rooftop, Sunrun’s Automated Site Modeling software quickly designs a custom solar system to maximize energy production.

Simple Solar Process

Sunrun strives to make switching to clean energy as simple and hassle-free as possible for its customers. The rooftop solar provider saves time by taking care of everything from scheduling to permitting and allowing people to follow their installation progress through the mySunrun mobile app. The design and installation process is as follows:

  • Step 1: Sunrun's experienced technicians will visit, measure, and evaluate the home; ensure that a solar system is the right fit; and design a customized solar plan.
  • Step 2: Sunrun's design experts will review and make any adjustments to the custom evaluation.
  • Step 3: Sunrun submits the design plans to the local city government for permitting.
  • Step 4: After the permit is granted, Sunrun's installers will come out to the home, go over the custom design with the customer, receive approval, and get to work.
  • Step 5: Once the system has been installed, the city or county will perform the final inspection.
  • Step 6: Sunrun will submit documents to the utility company and "Permission to Operate" will be granted.

25-Year Maintenance

If customers choose to lease or obtain a PPA, Sunrun will own the system and, therefore, is responsible for all maintenance and repairs of the system. Additionally, Sunrun will refund customers if the panels installed on their roof ever underperform.

Roof Warranties and Coverage for Solar Panels

Other benefits of Sunrun's product include a 10-year warranty on systems that are purchased and up to a 25-year warranty on systems that are leased. Each solar customer's Sunrun contract also includes a roof warranty, which protects the roof from leaks or holes.

In addition, Sunrun provides its solar customers with daily system monitoring for no additional fee. The company's monitoring team oversees all all Sunrun systems and keeps an eye on production levels. If something happens or if performance dips, Sunrun will contact you as soon as possible to get things fixed.

Customer Care Team

Sunrun provides a U.S.-based customer care team that is ready to answer questions and help resolve any issues that may arise.

Battery Storage Options

Sunrun offers a battery storage option that can be purchased or leased called Brightbox. With Brightbox, customers can enjoy safe, clean, and reliable backup power in the event of a blackout.

Brightbox also helps customers manage electricity costs by seamlessly optimizing when a home uses electricity generated by solar panels, stored in the battery, or from the grid.

High Level of Transparency with Customers

Sunrun provides an abundance of helpful information on its website and strives to be very transparent with its customers. The company's website includes detailed solar education and FAQ sections, a helpful Guarantee page, and an informative "Plans and Services" page that will help customers better understand Sunrun's products and how to start taking advantage of solar power.

Installation Experience

When it comes to solar installation, Sunrun is one of the most experienced companies in the solar industry. In fact, the company is one of the few solar installers that has installed over 1,600 megawatts of solar energy.

As a result, Sunrun has offset 3.7 million tons of carbon emissions and helped more than 240,000 customers to control their electricity bills.

Extensive Availability

Sunrun currenty offers solar energy services in the following states and territories:

  • Arizona
  • California
  • Colorado
  • Connecticut
  • Florida
  • Hawaii
  • Maryland
  • Massachusetts
  • Nevada
  • New Hampshire
  • New Jersey
  • New Mexico
  • New York
  • Pennsylvania
  • Rhode Island
  • South Carolina
  • Texas
  • Vermont
  • Washington, D.C.
  • Wisconsin
  • Puerto Rico

Helpful Website

Sunrun's website includes a variety of articles and helpful, easy-to-digest resources, including information on solar panels, plans and services, the cost of solar, warranties, installations, rebates and incentives, net metering, local information, solar education, and more.

Considering doing business with Sunrun? Learn more.

The Bad

  • Outsourcing Installations for Remote Homes

Outsourced Installations for Remote Homes

A majority of Sunrun's installations are performed in-house, meaning that Sunrun employees will install the solar systems themselves, which is ideal. Occasionally, the company will contract other installers to work on homes that are too remote for Sunrun itself to reach.

While Sunrun does train and approve these third-party contractors before they work on a home, this outsourcing strategy has often led to inconsistencies in performance upon installation. Consequently, customer satisfaction concerning the installation quality and overall experience varies.

The Bottom Line

Overall, Sunrun is highly recommended to homeowners who are looking to go solar. Sunrun's high quality solar energy systems, variety of financing options, lengthy maintenance coverage and warranties, and customer service and transparency are attractive features that make breaking away from your utility company and switching to solar simple and affordable.

Interested in going solar with Sunrun? Find out more. Want to learn more about Sunrun? Check out the Sunrun solar reviews from real customers below.

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Sunrun Frequently Asked Questions

How does going solar with Sunrun work?

After you sign your Sunrun agreement, you’re ready for solar panel installation. The best part? You don’t have to lift a finger because we take care of everything from scheduling to submitting permits, to working with the city and utility, and securing your solar panels to your roof. Naturally you’ll have questions, and we’ll be right there with you answering them every step of the way.

Once you’re approved for a Sunrun solar installation, your home will undergo a site assessment and an expert solar technician will visit your home to confirm your system design.

After that, our solar design experts make any necessary adjustments to your design and get your final approval. Once you’ve approved your system design, we submit your design to the city for permitting. From there, either Sunrun or one of our local certified partners perform your solar installation. We only partner with the top-rated solar installers, so know you’ll have the highest quality solar installation available.

When your installation is complete, the city or county will perform a final inspection on your system. Once it’s approved, it will be connected to the grid, and we’ll submit your documents to the utility company. After your utility company grants Permission to Operate, you’re ready to start powering your home with the sun.

How much does a solar energy system from Sunrun cost?

Solar home solar system prices vary by home, your utility company, and your location. Contact Sunrun for a quote today.

What solar panels does Sunrun use in its installations?

Sunrun uses standard and high-performance solar panels in its installations.

How long does it take for Sunrun to install solar panels?

The process of having a home solar system installed on your roof can be relatively quick. Many Sunrun installations are completed in one day.

But before our crew comes to your house, we take a few weeks to prepare your project so that you have the smoothest installation day possible. You will have a team of experts working for you during this time who handle the tasks necessary for a smooth solar installation and keep you updated along the way. Our customer app also allows you to see your installation status during this time:

  • Conduct a site survey to look at your roof, attic and electrical panel
  • Finalize your custom design
  • Apply for permits and wait for approval
  • Collect other necessary approvals and documentation that is specific to your neighborhood, such as HOA approval

Your project coordinator will be in touch with you throughout this time to keep you up-to-date on your progress. When it comes time to install the system, your installation coordinator will let you know how long the construction process will take for your home.

 

How long is a Sunrun agreement?

In general, our Sunrun agreements last for up to 25 years. Contact a Sunrun solar advisor for more information.

What happens at the end of a Sunrun agreement?

When you reach the end of your Sunrun agreement, you have three options:

  1. You can purchase the solar system at the fair market value (excluding New York homeowners).
  2. You can renew your lease with us on an annual basis.
  3. Sunrun can remove the system at no cost to you.

When you reach the end of your agreement, the Sunrun Customer Care team will help you with moving forward however you choose.

Does Sunrun offer a warranty?

All of our solar equipment is backed by robust warranties. When you choose BrightSave, your solar system will also come with 24/7 monitoring and maintenance. So if it breaks, we’ll fix it, free of charge. Contact us to learn more about our Comprehensive Home Solar System Support.

Does Sunrun offer solar monitoring?

Yes! We have a monitoring team dedicated to keeping an eye on your home solar system. Here’s how it works:

  1. We record production (in real-time) — Your Sunrun meter counts your kilowatts as they’re produced.
  2. We collect your production data (every six hours) — Four times a day, your Sunrun meter sends your production data to our Denver-based monitoring team, where all production data is collected, stored, and analyzed.
  3. We evaluate your production (every day) — We compare your production to the estimates included in your contract to confirm that your system is working as expected. We also check the weather and other systems in your neighborhood to make sure you’re harvesting just as much sunshine as your neighbors.
  4. We fix what needs fixing (if necessary) — If your system isn’t working as expected, we will identify the issue and rectify the situation. If we cannot fix your system with remote troubleshooting, we may need to send a technician to take a look at your system in person.

How many states is Sunrun in?

Sunrun currently offers residential solar service in 22 states, plus the District of Columbia and Puerto Rico. Sunrun states are Arizona, California, Colorado, Connecticut, Delaware, Florida, Hawaii, Illinois, Massachusetts, Maryland, Nevada, New Hampshire, New Jersey, New Mexico, New York, Pennsylvania, Rhode Island, South Carolina, Texas, Utah, Vermont and Wisconsin.

User Reviews

Star Rating

3.6
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1,446 Reviews

Review Breakdown

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Sl
December 3rd, 2019 San Gabriel, CA DETAILS
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Figured Costco would use companies with good customer service. I was wrong. Would nit recomment to any of my friends who are now happy with other companies. The larger the company often times means less customer support.

history

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jaylene
December 2nd, 2019 Manteca, CA DETAILS
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very friendly very efficient and great service

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Eric
December 2nd, 2019 Bakersfield, CA DETAILS
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Would have been 5 star only hick up was the electrical panel

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twuckman
December 2nd, 2019 Fullerton, CA DETAILS
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poor customer service in the beginning, some miss representation of the terms of the agreement

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David W.
December 2nd, 2019 Litchfield Park, AZ DETAILS
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Great install crew, customer service, and rate. No issues.

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Brian Bielot
December 2nd, 2019 Pasadena, MD DETAILS
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I am still paying a power bill along with my sunrun bill

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Mike
December 2nd, 2019 The Bronx, NY DETAILS
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Service quality was good and all work was completed in a timely manner.

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Very disappointed Ed
December 2nd, 2019 Berwick, ME DETAILS
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When transferring our account to new owner SunRun removed funds from my account for two months after. Called them many times about this.

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Sharon S Boone
November 25th, 2019 Fresno, CA DETAILS
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Easy to follow your output on their app

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Anonymous
November 25th, 2019 Woodland Hills, CA DETAILS
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I need to talk about my solar, but no one call back, until now 2 years, every time I go Costco ( Simi Valley & Woodland Hills),I stopped by the booth SunRun

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W. Hamilton
November 25th, 2019 Bellflower, CA DETAILS
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Sunrun has saved us a lot of money. Our rep was patient with us in deciding. We got over good2 panels put on and that has helped our electrical bill tremendously.

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Andoy
November 25th, 2019 Buckeye, AZ DETAILS
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Project scope, schedule and budget spot on. Home analysis review, install and actual operational performance certainly met expectations

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Home Owner
November 25th, 2019 Tampa, FL DETAILS
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I believe the project benefits were not represented correctly - I should have had a larger system -

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Scott PRoulx
November 25th, 2019 Manchester, NH DETAILS
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Was very easy to get started, no issues with our solar panels

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Sagar
November 19th, 2019 DETAILS
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In case of Service, it is terrible to get appointment, which was very surprising

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Stan
November 19th, 2019 DETAILS
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Everything that they said they would do they did, including a yearly cost adjustment when the guaranteed kWh was not met, which SunRun tracks so I do not need to keep score.

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Brad Potts
November 19th, 2019 DETAILS
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Getting what was promised. 2 issues since installation, and both addressed quickly and well done

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Donna Davis
November 19th, 2019 DETAILS
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Great value for the price of the service. Energy is really helping to run my home more efficiently.

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Tricia
November 19th, 2019 DETAILS
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I thought solar's were free in NY, but they are not. When I call I am referred to electric company for information.

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GAK
November 19th, 2019 DETAILS
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Excellent technology and support however installation was delayed

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George
November 19th, 2019 DETAILS
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Have a difficult time getting answers on my billing and what could be done to correct same

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BG
November 19th, 2019 DETAILS
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Has been easy to get started and continue with SunRun - worry-free

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Ed Whittle, Sunrun sales person. It's great experience. Thank you!
November 19th, 2019 DETAILS
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Sunrun delivered what they promised and we are happy.

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Peter S.
November 19th, 2019 DETAILS
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They did a very good job with my solar installation. There were some issues but they quickly took care of it.

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Barry
November 19th, 2019 DETAILS
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We do not have our system very long, and so we have not built up any solar credits. While bills have been reduced, we have not amassed enough solar credits to offset the high use months. The jury is still out whether the original system was designed with enough power to accommodate our needs.

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LelaM Adams
November 19th, 2019 DETAILS
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I do not understand the billing. and I don't like the appearance around my house.

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Jennifer Goldman
November 19th, 2019 DETAILS
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I was promised things that have not delivered. Credits if the panels didn't produce .

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Rick
November 19th, 2019 DETAILS
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Need a better software app that updates more frequently

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Judith
November 19th, 2019 Portland, OR DETAILS
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So far everything has been working well, and when I have called with questions or requests, they responded promptly.

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Joe Shae and Anna Yin
November 19th, 2019 Waipahu, HI DETAILS
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A little slow to repond to my system needs, although the system installer, Revolusun, is very fast.

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No
November 19th, 2019 Stockton, CA DETAILS
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No customer support and can't deliver what was purchased

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Robin
November 18th, 2019 Henderson, NV DETAILS
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I'm a Costco member and I made an appointment with them and when they came out to my home, they were very courteous, on time, and were very knowledgeable. I've had a few issues along the way, but they called me back right away or emailed me back right away and were able to take care of any complications so that's very good customer service. The installation was very smooth and quick. All the gentlemen who did the service were courteous, very friendly, and very nice. They put it up in no time and explained everything to me when I needed to look for it. It was a really good experience. The equipment they put in the box on the side of the house and it's very easy to read the instructions. Everything that they've done has been very well handled. They've been very honest from the beginning.

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Anonymous
November 18th, 2019 Oakland Gardens, NY DETAILS
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The members are very professional. I had a very good experience doing business with them. The installation process went very well. They arrived on time. They were professional. They answered my questions and were considerate. They cleaned and explained to me what was involved. I was very happy with the overall experience. It has operated flawlessly. They did all the hard work, I just had to approve it and the whole experience was painless and went extremely well.

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Jose
November 18th, 2019 Riverside, CA DETAILS
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I have a good amount of energy for the whole house and I don't have to pay that much. They had to put a new roof on and do a lot of steps before they put in mine. I check how all the panels and they do great.

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Bernhard
November 18th, 2019 San Gabriel, CA DETAILS
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They're very helpful in how they provided us with details. We had SunRun come out several times to get things straightened out with electrical aspects and the connections. They responded promptly and courteously and effectively. They haven't come out to clean the solar panels which are full of trash and dirt. It's been working very well and when we had power outages, we were grateful to have the electrical connections.

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Steven
November 18th, 2019 Riverside, CA DETAILS
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I did have to have them come back and I had to sort of jump through hoops to get them to come back and do some touch up painting. They said they'd be back in two weeks and never did show up. It took some questioning on my part to get them to come back to finish the job.

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Rosalie
November 18th, 2019 Spartanburg, SC DETAILS
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They did what they said they were going to do and as far as I'm concerned, SunRun went above and beyond. They were working up on the roof when it was really really hot and they got it done when they were supposed to. I thought installation was fairly efficient. They had to leave and come back at one point and they were at it for like a week. But they were done by the time they said they were going to be done so that's not a problem. We haven't had any problems with it and if we do have problems SunRun will come and take care of it for us.

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Narendra
November 18th, 2019 Phoenix, AZ DETAILS
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They always follow up after the installation and see how we are doing and if we have any questions.

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Raul
November 18th, 2019 Surprise, AZ DETAILS
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All of the representatives are very helpful. They were very informative and very professional. They helped me make sure that I was getting all the best benefits from the solar panels and everything that was in place. I had so many questions about the service and how it worked and I would question all of this, and they were very patient and very kind and explained everything thoroughly. I've had absolutely no problems and no hiccups or issues whatsoever.

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Glenn
November 18th, 2019 Yuma, AZ DETAILS
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We interviewed two or three companies and we just like the feedback that we got from the sales reps better from SunRun. Installation was very smooth and on time. Since January, we've only had to pay a little over $100 for electricity when we were paying about $300 a month.

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Roger
November 18th, 2019 Shandon, CA DETAILS
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They work very well with planning everything out the way that they suggest they would. Installation was slightly delayed waiting on the roofing to be done and then everything went as planned. Everything works exactly as advertised. They did exactly what they suggested should happen and it worked out well.

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Richard
November 18th, 2019 Prescott Valley, AZ DETAILS
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Customer service was good. He answered all our questions. There was one person that knew what he was doing. He knew what he was doing and similar to what we wanted.

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Wilson
November 18th, 2019 Henderson, NV DETAILS
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The SunRun system is not producing enough electricity. I was told it would produce more. I'm paying more now total than I did the previous year.

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Seraphine
November 18th, 2019 Clinton, MD DETAILS
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It's functioning improperly and they keep charging me money everything month. The equipment does not function properly.

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Deb
November 18th, 2019 Sun City, AZ DETAILS
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SunRun got back to us right away and installed it right away. I have three panels because I thought we would get more from it. It just doesn't seem to have lowered our bills I don't think.

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Linda
November 18th, 2019 Hemet, CA DETAILS
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Installation went very well and everything was done on time. It met all the expectations. The website is very good and easy to understand and everything works really good.

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Stephen
November 18th, 2019 Fairfield, CA DETAILS
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I did have to move some of the units further away from the gutter because I felt it was too close for the run off. We haven't had any problems with anything.

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Duane
November 18th, 2019 Buckeye, AZ DETAILS
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Everything's been seamless since installation other than one equipment failure but that was fixed quickly. SunRun has been dependable.

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Patrice
November 18th, 2019 San Jose, CA DETAILS
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The installation process was intrusive and complicated.

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Thomas
November 18th, 2019 DETAILS
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I really have had only one issue right after it was first installed and someone came out and corrected the problem. The panels are in position and doing what it's supposed to be doing. I wish that the installation part would have been a little quicker but other than that, everything went fine.