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ADT Solar

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7.3

Overall Score

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Jason Wade Dallas, TX

Incredible customer service!! Worked with Isaac R and he really went above and beyond for me. Highly recommend ADT Solar, they work really hard to make sure you’re taken care up, updated regularly and strive to make things right if there are any issues! Couldn’t be happier.

1 year ago

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Reply from ADT Solar

Hello Jason,
Thank you for taking the time to leave us a 5 star review! I am so happy that you are pleased with your experience. If there is ever anything that myself or any of the ADT Solar team can do to assist, please do not hesitate to reach out!

Blake Hazelrigg
Director of Client Advocacy
[email protected]

Aug. 23rd, 2022

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Beth Oliveira Blizzard Saint Augustine, FL

Lara G, our client advocate, was very helpful when we decided this was actually not the best investment for us based on our very low power bills. our sales rep, Peter G, knew his product very well, was friendly and explained everything clearly. While it was not right for us at this time, the experience was honest which we appreciate more than anything!

1 year ago

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Reply from ADT Solar

Hi Beth,
Thank you for your feedback and for considering us to be your solar provider. We hope you will keep us in mind in the future!

Blake Hazelrigg
Director of Client Advocacy
[email protected]

Jul. 22nd, 2022

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star star star star star

Adam McKenna Ankeny, IA

We worked with Patrick (PJ) and he was great. We jumped into things quicker than we should have and Lara was able to help us get everything canceled as needed. We do fully plan on going solar and hope to do so, but again, I think we jumped into this prematurely. Everyone we talked to was very kind and knowledgeable, super helpful!

1 year ago

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Reply from ADT Solar

Hello Adam,
Thank you for taking time to leave us a review. I am very glad to see you have had a 5 star experience! If there is ever anything myself or anyone on the ADT solar team can do to help with your experience, please do not hesitate to let us know!

Blake Hazelrigg
Director of Client Advocacy
[email protected]

Jul. 11th, 2022

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Adam Staab OK

Although I did not decide to pursue Solar, the help and information I received from my sales rep Claudia F and my client advocate Marisa L was top notch. Each of them were very courteous and knowledgeable of the product and capabilities. If I do decide to pursue Solar in the future, I will not hesitate to contact ADT Solar for my needs.

1 year ago

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Reply from ADT Solar

Hello Adam,
Thank you for taking time to leave us a review. I am very glad to see you have had a 5 star experience! If there is ever anything myself or anyone on the ADT solar team can do to help with your experience, please do not hesitate to let us know!

Blake Hazelrigg
Director of Client Advocacy
[email protected]

Jul. 11th, 2022

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Sharon Horton Mountain View, CA

ADT assessed my property for solar installation. What I liked was they sent a representative to the property (Bryan B) to look around outside and inside the house. He was very responsive to my questions, knowledgable about product with recommendations for different configurations. I appreciated the in person connection vs all others providing virtual assessments. I am doing a cost comparison with other assessments but overall was very impressed with ADT.

1 year ago

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Reply from ADT Solar

Hello Sharon,
Thanks for the wonderful review. Don't forget we have a price match guarantee. We would love to have you as our customer for the long term!

Blake Hazelrigg
Director of Client Advocacy
[email protected]

Jun. 23rd, 2022

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John Sullivan Spring, TX

Everyone here was super kind and helpful. My roof and trees caused a lot of problems, making my solar project inoperable. I have very large trees that my HOA will not allow me to remove and my roof has many different angles making it hard to place panels. After going through many back and forths with the design team we agreed that it was just not going to work. I was not charged any fees which was good considering I didn’t follow through with the project but they did vacuum seal my house and give me lightbulbs and thermostats.

1 year ago

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Reply from ADT Solar

Hi John,
Thank you for the review. I am sorry to hear that solar was not a good fit for you at this time. I really hope you will keep us in mind in the future if you find yourself in a more solar friendly situation.

Blake Hazelrigg
Director of Client Advocacy
[email protected]

Jun. 23rd, 2022

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J Nuckles Atlanta, GA

Although I couldn't sign up with ADT Solar at this time, the consultation was great. I definetly plan on sighning up in the future. The representatives or sale associates Lara & Mohamed where very helpful with geting me to understand the process & pricing.👍🏾👍🏾👍🏾

1 year ago

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Reply from ADT Solar

Hi J Nuckles,
Thanks for the review! We sure hope you will keep us in mind in the future when things are to change and you are ready to commit to the project and powering your life with the sun!

Blake Hazelrigg
Director of Client Advocacy
[email protected]

Jun. 22nd, 2022

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Omar Giraldo Hialeah, FL

I had the pleasure to work with Humberto P (Sales Rep) and Guillermo G (Client Advocate) on my project. Both were extremely professional individuals and open to work with me even under the most difficult circumstances. I can't say nothing but the best about them, and look forward to working with them again soon.

1 year ago

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Reply from ADT Solar

Hello Omar,
Thank you for the 5 star review. I am glad to see you had an awesome experience with Humberto and Guillermo! I will pass your feedback on to ensure they get the shout out they deserve.

Blake Hazelrigg
Director of Client Advocacy
[email protected]

Jun. 22nd, 2022

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Chris Colesworthy St Louis, MO

Shannon came to my home and gave me a nice presentation on a solar system for our home. He was very helpful in answering any and all questions and not pushy at all when it came to our final decision. Thanks Lara for checking in with our experience as well.

1 year ago

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Reply from ADT Solar

Hi Chris,
Thank you for learning more about solar and our company. I am very glad to learn you had a positive experience!

Blake Hazelrigg
Director of Client Advocacy
[email protected]

Jun. 22nd, 2022

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Federico Vasquez Colorado Springs, CO

Mr. Paul L. J, Solar Energy speciates is well knowledge with ADT Solar company. He is very understanding, patients', friends and respectful. He knows what and who he represents and what ADT is offer the customer. He was very helpful with answering all my question and concern. Nothing personals bad about ADT solar company. ADT is great company. Client Advocate Lara M G was very helpful with answer to question. thank to ADT for my concern and need. Thank for your time in this matter.

1 year ago

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Reply from ADT Solar

Hello Federico,
Thank you for taking the time to leave us a review. I am very happy to see you are pleased with the representatives from our Sales Department that you worked with. If there is ever anything we can do to help with your solar experience please do not hesitate to reach out!

Blake Hazelrigg
Director of Client Advocacy
[email protected]

Jun. 22nd, 2022

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Thomas Reed Midland, TX

These are Great people that help you get into solar. They have a great service they will do what it takes for you to get into Solar. They work very hard to get the best of everything for you when you apply. I will thank them for what they have done for me. They do go above and beyond to help you and provide the best.

1 year ago

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Reply from ADT Solar

Hello Thomas,
Thank you for the review. I am happy you experienced a high level of service from our team. If you ever need anything just give us a call!

Blake Hazelrigg
Director of Client Advocacy
[email protected]

Jun. 22nd, 2022

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Ken Christensen Kankakee, IL

I worked with Gage M. Even though I did not end up purchasing his system, he was extremely helpful and gave me tons of information including reviewing other proposals with me.. I would definitely recommend speaking with Gage if you're looking at solar.

1 year ago

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Reply from ADT Solar

Hi Ken,
Thank you for the review. Gage is a Rockstar and works hard to give his customers an amazing experience at their own pace. Thank you so much for the feedback. I will make sure that he gets a shout out for his work with you.

Blake Hazelrigg
Director of Client Advocacy
[email protected]

May. 5th, 2022

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Noel Garcia Houston, TX

The solar representative was very informative and courteous. The presentation laid out all the options and went thru some of the cost and installation questions and concerns. When I make my final decision, this representative and ADT will be my choice.

1 year ago

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Reply from ADT Solar

Hello Noel,
Thank you so much for taking the time to leave us a five star review. We are so happy that you chose ADT Solar and we are thankful to have your business. If there is ever anything we can do to help with your solar journey, please do not hesitate to reach out!

Blake Hazelrigg
Director of Client Advocacy
[email protected]

May. 3rd, 2022

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Jeffrey Tarvin Charlotte, NC

Sunpro recently made an estimate for installing a solar-power system at my home. Everyone I spoke with at the company (Norman, W, Ann , Tashauna, Jenesis and Martin) was polite and knowledgeable. They offered an excellent price. Unfortunately, bank financing didn't work out.

1 year ago

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Reply from ADT Solar

Hello Jeffrey,
Thank you so much for taking the time to leave us a five star review. We are so happy that you chose ADT Solar and we are thankful to have your business. If there is ever anything we can do to help with your solar journey, please do not hesitate to reach out!

Blake Hazelrigg
Director of Client Advocacy
[email protected]

May. 3rd, 2022

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RJP D

Gage M was absolutely awesome. The whole process was super smooth, he educated me on the right purchase and not what was most expensive, and was communicative throughout. Can’t wait to see the results of the system this summer!

2 years ago

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Reply from ADT Solar

Hello RJP D,
Thank you so much for taking the time to leave us a five star review. We are so happy that you chose ADT Solar and we are thankful to have your business. If there is ever anything we can do to help with your solar journey, please do not hesitate to reach out!

Blake Hazelrigg
Director of Client Advocacy
[email protected]

May. 3rd, 2022

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Roger Maples Woodway, TX

I was initially impressed with SunPro. The sales rep was up front and honest, and the installation crew was on time and professional. Since the installation I have received an error message on my phone app. I reported it upline and have since been in a holding pattern. I reached out to the account manager with a request concerning a cancellation fee from my old electric provider on 31 Dec. He replied back on 5 Jan that the request was submitted and that I was still pending a final inspection. I thought that everything had been completed and asked him about the inspection and also if he could provide me feedback concerning the error message. On 6 Jan I received his reply that everything was still pending. I reached out again on 17 Jan via email and haven't received a response back as yet, so I called and left him a message. Service after the sale goes a long way...a simple response to an email without being badgered would go a long way. It would also establish more trust in any response received. Time will tell on wither I'll be a satisfied customer, but one thing is for certain, I won't be advertising very strongly for future business with friends or family.

2 years ago

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Reply from ADT Solar

Hi Roger,
Thank you for the review. I am sorry to hear you have had trouble getting the communication and updates you deserve. I have alerted our team to your feedback and asked that they reach out to you right away. If there is anything else I can do to further assist with your solar journey I hope you will not hesitate to reach out to me directly. I am here and happy to help you!

Blake Hazelrigg
Director of Client Advocacy
[email protected]

Jan. 31st, 2022

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James Brooker FL

SUNPRO was the first out of 5 companies who visited our home to tell us the truth...there are a ton of snake oil salesmen out there. We were so astounded at his honesty that we bought a whole home backup system when we otherwise would not have!!!

2 years ago

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Reply from ADT Solar

Hello James,
Thank you for taking the time to leave us a review. I am very glad you chose Sunpro as your solar provider. If there is ever anything myself or any of the Sunpro team can do to assist with your solar experience, please do not hesitate to reach out!

Blake Hazelrigg
Director of Client Advocacy
[email protected]

Oct. 12th, 2021

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Royal Tippetts Savannah, MO

We received quotes from multiple companies and actually signed two different contracts for service. Sunpro was hands down the best to work with both before and after signing. Our sales agent Lindsay in particular was a joy to work with. Between their guarantees and their excellent service, I would put Sunpro at the very top of the pack.

2 years ago

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Reply from ADT Solar

Hello Royal,
Thank you for taking the time to leave us a review. I am very glad you chose Sunpro as your solar provider. If there is ever anything myself or any of the Sunpro team can do to assist with your solar experience, please do not hesitate to reach out!

Blake Hazelrigg
Director of Client Advocacy
[email protected]

Oct. 12th, 2021

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Kim Guertin Bennettsville, SC

I think SunPro Solar has some the best Panels in the industry, Paul S as very helpful to explain the details of the agreement. SunPro was very efficient in getting us from contract to ready for installation. We gave our Sales Rep referrals and we recommended Family Friends in VA to SunPro

2 years ago

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Reply from ADT Solar

Hello Kim,
Thank you for taking the time to leave us a review. I am very glad you chose Sunpro as your solar provider. If there is ever anything myself or any of the Sunpro team can do to assist with your solar experience, please do not hesitate to reach out!

Blake Hazelrigg
Director of Client Advocacy
[email protected]

Oct. 12th, 2021

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Mark Sundbom Pinetops, NC

Jeff L was very friendly and knowledgeable. From how the panels are mounted to what to expect from our electric company. I did not qualify at this time for their financing but he still took the time to explain the payment process as well as how the equipment works.

2 years ago

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Reply from ADT Solar

Hello Mark,
Thank you for taking the time to leave Jeff a review! He works very hard to deliver his customers a best in the industry experience every day he comes to work. We hope you will keep us in mind in the future when the time is right!

Blake Hazelrigg
Director of Client Advocacy
[email protected]

Sep. 17th, 2021

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Kerrie Fountain Missouri City, TX

Jordan A. has been great to work with. He’s answered all of our questions and jumped through hoops to give us all of the options we wanted to look at. We just signed but very happy with our experience so far. Will update when our system is up and running.

3 years ago

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Reply from ADT Solar

Hello Kerrie,
Thank you for leaving a review for your experience with Jordan! He works hard to deliver his customers a top notch consultation and is always very informative. I will pass your feedback on to his manager to ensure he gets the recognition he deserves!

Blake Hazelrigg
Senior Manager
[email protected]

Mar. 8th, 2021

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David Kapoi Crestview, FL

Reach out Mr. Jordan A as my referrals were not being tracked. Jordan made the right connections and I recieved a notification that all my referrals would be paid out. After 4 months I finally got paid. Thank you Jordan, D.Kapoi

3 years ago

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Reply from ADT Solar

Hello David,
Thank you for leaving Jordan a review about him helping you to receive your payments in a timely fashion. I am sorry you had to put in the extra legwork, but I am glad to hear that Jordan was able to help get payment delivered to you quickly. Please do not hesitate to reach out to Jordan, myself or any of the Sunpro team if there is ever anything else we can do to further assist you!

Blake Hazelrigg
Senior Manager
[email protected]

Jan. 5th, 2021

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Christina Minneapolis, MN

SunPro did a great job of answering all of our questions and giving us room to decide. We are looking forward to powering our home from solar power! Thank you for giving us all of the information needed and coming up with a solar plan suited for our situation.

3 years ago

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Reply from ADT Solar

Hi Christina,
Thank you for reaching out to us to help with your solar needs. We are so glad that you chose us to be your solar provider. We look forward to helping with your solar experience for many years to come!

Blake Hazelrigg
Senior Manager
[email protected]

Jan. 5th, 2021

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Canuto Diaz Sugar Land, TX

Jordan was great at answering all my questions and concerns regarding the warranties, usage, and technicalities of owning solar panels to provide electricity for my home. The more we talked, the more comfortable I became in moving forward with my decision to go Solar!!

3 years ago

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Reply from ADT Solar

Hi Canuto,
Thank you for leaving feedback about your experience with Jordan. He really knows his stuff and we are glad you were able to connect with him. Please don't hesitate to reach out to any of the Sunpro team if there is anything else we can do to further assist you.

Blake Hazelrigg
Senior Manager
[email protected]

Dec. 23rd, 2020

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ajit kunte Dallas, TX

I been working with Marco and team and he was super helpful from the proposal to installation process. they scheduled installation in very short time after getting all approvals. Marco was very knowledgeable and easy to work with when it comes down to answering any questions, turn around time.

3 years ago

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Reply from ADT Solar

Hi Ajit,
Thank you for leaving Marco some wonderful feedback! He is a solar veteran and works very hard to provide our customers with a wonderful experience. Please do not hesitate to reach out to Marco, myself or any Sunpro team mate if you have any additional questions or concerns.

Blake Hazelrigg
Senior Manager
[email protected]

Dec. 15th, 2020

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Jessica Capman Atlanta, GA

We are currently in the process of getting solar panels installed. Jordan A is who I have dealt with thus far in the process and he has been amazing. He's very prompt, responsive (which I highly value when working with contractors) and knowledgeable about what he does.

3 years ago

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Reply from ADT Solar

Hi Jessica,
Thank you for leaving a 5 star review for Jordan! I will pass your feedback on to ensure he gets the credit he deserves. Happy solar!

Blake Hazelrigg
Senior Manager
[email protected]

Dec. 15th, 2020

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Bob Dunn San Antonio, TX

Edward N was extremely helpful, polite, and knowledgeable. He was very congenial and was more than willing to help anybody could. I appreciated his patience also! Thank you Eddie. Because of you I am more than willing to recommend SunPro to others.

3 years ago

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Reply from ADT Solar

Hello Bob,
We are so glad you got in touch with Eddie and enjoyed your experience! We sure hope you will tell your friends and family about us so you can take advantage of our industry best referral program. Thanks for the great review!

Blake Hazelrigg
Senior Manager
[email protected]

Dec. 15th, 2020

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James Rivera ,

The sales experience was very easy and pleasant. Kaela was very patient and informative. She answered every question I asked, she didn't try to sell me by talking down about the competitors, instead, she focused on the value I would be receiving. I really enjoyed the sales experience.

3 years ago

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Reply from ADT Solar

Hello James,
Thank you for leaving Kaela a review. She is very good at giving an education first approach and she lets the Sunpro quality and experience sell itself. I will make sure she is aware of your 5-star feedback!

Blake Hazelrigg
Senior Manager
[email protected]

Dec. 1st, 2020

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Mariano Trevisan Peachtree City, GA

Kassidy was very professional, on time, engaging and knowledgeable of the value that SunPro had to offer me, addressing my specific questions and tailoring a solution that works for me and my family. I enjoyed going through the presentation with her and learning the details of how it works. Great experience!

3 years ago

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Reply from ADT Solar

Hi Mariano,
We are so glad you had a wonderful experience with Kassidy. She works hard to deliver a very pleasant and educational consultation with each and every client she comes in contact with. She really knows her stuff! Thanks for leaving the very positive review.

Blake Hazelrigg
Senior Manager
[email protected]

Nov. 25th, 2020

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Jaime Bulnes Austin, TX

Met with Kassidy virtually to discuss solar options and our meeting was incredibly valuable and informational. Although we won't be able to commit to going solar this year, we will definitely follow up with SunPro in the future.

3 years ago

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Reply from ADT Solar

Hi Jaime,
Thank you for taking some time to tell us about your experience with Kassidy. We are glad to hear you had a 5 star interaction and that you plan on reaching back out to us when you are ready.

Blake Hazelrigg
Senior Manager
[email protected]

Nov. 18th, 2020

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Mike Bailey ,

Just finished a consultation with Jacob G, was impressed with his honesty in telling me that a system for my home just wasn’t going to be feasible. Appreciate the fact that he didn’t try to sell me something that would not work!! Very personable young man.

3 years ago

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Reply from ADT Solar

Hi Mike,
Thanks for leaving the incredible 5 star review about your experience with Jacob! We are glad to hear you appreciated our up front approach. We sure hope you keep us in mind the future if your needs were to change.

Blake Hazelrigg
Senior Manager
[email protected]

Nov. 12th, 2020

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Resom Mandeville, LA

I had 25 LG solar panels installed back in August and absolutely love them! Sunpro by far had the best warranties when I looked at competitors. Everything from my sales rep to installers to project coordinator was top notch. Highly recommended!

3 years ago

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Reply from ADT Solar

Hi Resom,
Thank you for choosing the SunPro team to help you power your home with the sun! We will be here for you over the long haul if any questions come up or if you need any action on our end. Happy solar!

Blake Hazelrigg
Senior Manager
[email protected]

Nov. 12th, 2020

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Nicky Martin Pontotoc, MS

My God parents and I decided to look into solar power, the prices are outrageous to say the least, however when you get over the initial shock of the price it will pay for itself over time when thinking about the current cost of electricity. ADT was the one we went with. The waiting list for an appointment was a bit long but that was ok sense they just did some renovations. The company really gave an in depth insight on solar power, explaining an laying out everything we needed to know about our investment. I would recommend this company if you want to be educated on solar vs electricity power at a decent price compared to other companies that wanted to charge just for a consultation.

1 year ago Edited November 10, 2022

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Samarra Miller Fort Lauderdale, FL

Everybody involved was very meticulous in describing their services and offerings. Professionalism was abound from the salesperson I spoke with, the installers and supervisors. They were very careful in explaining the details and options I had. It was easy to understand the technical aspects of the installations and the programs. They were patient with me when I felt something wasn't clear. Great company

2 years ago

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Reply from ADT Solar

Hello Samarra,
Thank you for the wonderful review! I am very glad to read that you are pleased with your experience. Thank you for choosing Sunpro!

Blake Hazelrigg
Director of Client Advocacy
[email protected]

Sep. 7th, 2021

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Steven Shimmin

I contacted them and made a appointment to look at options. We talked for about a hour and they had the brochures, facts and figures and comparisons. Very professional sales rep and knowledgeable on the subject of solar and its benefits. In the end, I decided not to go with solar and he thanked me... What irritates me is the people and companies who are blitzing the neighborhood door to door and trying to set up appointments and solar scams.

2 years ago

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Reply from ADT Solar

Hello Steven,
Thank you for taking a moment to provide a review about your sales experience with Sunpro. I am very glad to hear you found our staff to be professional. If there is ever anything that can be done to help with your solar experience, please do not hesitate to reach out!

Blake Hazelrigg
Director of Client Advocacy
[email protected]

Sep. 7th, 2021

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Verified Customer

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Isaac Duluth, GA

Great service and easy to use app. From case manager to Installation you can expect excellent customer service

1 year ago

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Reply from ADT Solar

Thank you for your positive feedback! We appreciate you taking the time to share your experience!

Jan. 20th, 2023

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Verified Customer

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Gonzales Las Cruces, NM

SunPro was great until ADT got involved. 10 of our 25 panels weren't connecting to Enphase. Took forever for anyone to come and take take of it. We shouldn't have to be paying an electric bill

1 year ago

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Reply from ADT Solar

Thank you for expressing your concerns with ADT Solar. Your feedback is a valuable source of information in improving our service to our customers. Please send an email with the name and address associated with your project to [email protected] and a team member will be able to assist you.

Dec. 15th, 2022

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Kyle S. Mayfield Fort Worth, TX

Excellent service and follow up. ADT was very responsive and willing to make changes to the project as needed.

1 year ago

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William Claybrooks Tampa, FL

Anything that drops my electricity bill to almost zero while keeping my home cool in the Florida sun is a win-win!!

1 year ago

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Jason Damron Ostrander, OH

Very good to work with seems to be working very well but only in the 40 percent energy independent category and was promised 60 percent or better

1 year ago

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MICHELLE N EADES Westminster, SC

explained the whole process so I would understand and answered any questions I had regarding system and how it worked

1 year ago

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Verified Customer

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Harry Payne Byron, GA

Sales lady was great. Account manager was a little on the slow side. Peach and Houston Counties take way to long to come and inspect.

1 year ago

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Marc Bement Saint Louis, MO

working fine, but my electric bill is still very high. was expecting a significant decrease especially during the sunny summer.

1 year ago

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Tim Hattemer Cantrall, IL

Initially was receiving weekly status updates but since the panels were installed nothing. Job is not done till final connection is made

1 year ago

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Russell Sims Bonaire, GA

I liked the service, because my electricity bill went down now I don't worry about paying one more bill

1 year ago

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Verified Customer

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Mike mahon Mesquite, TX

professionalism, very informative are always on top of things making sure their customers are satisfied

1 year ago

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WILLIAM JAMES DONNELLY Slidell, LA

Very professional and clearly experienced. Also very friendly and did not mind my "sidewalk supervisor" behavour

1 year ago

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Reply from ADT Solar

Hello William,
Thank you for taking the time to leave us a 5 star review! I am so happy that you are pleased with your experience. If there is ever anything that myself or any of the ADT Solar team can do to assist, please do not hesitate to reach out!

Blake Hazelrigg
Director of Client Advocacy
[email protected]

Aug. 23rd, 2022

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Verified Customer

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Thomas Malhiot Houston, TX

They came in and worked on the house to check out the place to make sure the conditions were right to support the panels and all was ok

1 year ago

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Yasuko Kai Price Copperas Cove, TX

I have issues with my panels & they are all over it trying to resolve the issues of very low production

1 year ago

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Reply from ADT Solar

Hello Yasuko,
Thank you for taking the time to leave us a 5 star review! I am so happy that you are pleased with your experience. If there is ever anything that myself or any of the ADT Solar team can do to assist, please do not hesitate to reach out!

Blake Hazelrigg
Director of Client Advocacy
[email protected]

Aug. 23rd, 2022

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Verified Customer

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Review Source

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DEBBIE Maie PENRY Winnsboro, TX

The only problem I had with the service, is the extra ordinary amount of time from the first money out of my pocket, to the completion.

1 year ago