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ADT Solar

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7.3

Overall Score

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David Brown Wimberley, TX

Great service & communication from Sales to Install, not high pressure. Competitive pricing & latest technology equipment.

2 years ago

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Reply from ADT Solar

Hello David,
Thanks for the incredible review. I am very glad to see you had a 5 star experience.

Blake Hazelrigg
Senior Manager
[email protected]

May. 5th, 2021

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Luke Waddell

Everyone I spoke to has been helpful, honest and reliable. Always answer my questions and always return my calls and emails.

2 years ago Edited January 10, 2024

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Reply from ADT Solar

Hello Luke,
I am very glad to hear you are pleased with your Sunpro experience. If there is ever anything I can do to further assist you with your solar journey, please do not hesitate to reach out to me directly. Thank you for choosing Sunpro as your solar provider.

Blake Hazelrigg
Senior Manager
[email protected]

Apr. 29th, 2021

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William Martindale Shawnee Mission, KS

They have done all they said they were going to do. There were delays that may have been avoided but not sure whose fair.

2 years ago

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Reply from ADT Solar

Hello William,
I am very glad to hear you are pleased with your Sunpro experience. If there is ever anything I can do to further assist you with your solar journey, please do not hesitate to reach out to me directly. Thank you for choosing Sunpro as your solar provider.

Blake Hazelrigg
Senior Manager
[email protected]

Apr. 29th, 2021

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Will Davis Panama City, FL

Customer service is spot on. Beyond superior products, the customer service before, during, and after the install is second to none.

2 years ago

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Reply from ADT Solar

Hi Will,
I am very glad to hear that you have been pleased with the service we have provided you. If there is ever anything I can do to assist with your project, please do not hesitate to let me know!

Blake Hazelrigg
Senior Manager
[email protected]

Apr. 20th, 2021

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Darrell McConnell New Braunfels, TX

They are a First Class organization. From beginning to end, their staff was extremely helpful and informative every step of the way.

2 years ago

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Reply from ADT Solar

Hello Darrell,
Thank you for taking a moment to leave us a 5 star review! I am very glad to hear you are please with your experience. If there is ever anything I can do to help with your solar journey, please do not hesitate to reach out to me directly or any of the Sunpro team! Thank you for choosing Sunpro as your solar provider.

Blake Hazelrigg
Senior Manager
[email protected]

Apr. 13th, 2021

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John Kribbs Wichita Falls, TX

I love being solar powered. I have had 2 months of credits on the electric bill . It is a great investment. Tax consequences are wonderful..

2 years ago

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Reply from ADT Solar

Hi John,
I am so glad to hear you are loving your experience and enjoying the savings. Thank you for the wonderful feedback. Happy solar!

Blake Hazelrigg
Senior Manager
[email protected]

Apr. 16th, 2021

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John Montverde, FL

Administration is poor because they wouldn’t schedule things in a timely manner but the sales force and installers are very trustworthy and hardworking.

3 years ago

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Reply from ADT Solar

Hi John,
Thank you for taking the time to leave a review. I am sorry to hear you had difficulty with timely scheduling but I am glad that the installers and salesmen helped to turn your experience around. Please do not hesitate to reach out to myself or any of the Sunpro team as we are all happy to help!

Blake Hazelrigg
Senior Manager
[email protected]

Mar. 25th, 2021

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William Brunswick, GA

Everything has been working and it looks like in the long run it will save me money. Customer service is friendly when I call.

3 years ago

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Reply from ADT Solar

Hi William,
Thank you for taking the time to leave us a 5 star review. I am very glad to hear that you have enjoyed your experience with Sunpro! If there is ever anything else we can do to help with your solar experience, please do not hesitate to reach out to myself or any of the Sunpro team! We are all here and eager to assist you.

Blake Hazelrigg
Senior Manager
[email protected]

Mar. 25th, 2021

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B Crestview, FL

Sunpro has been honest and upfront and it seems to be working as advertised. It has been smooth, it was installed in less than a day.

3 years ago

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Reply from ADT Solar

Hi B,
Thank you for taking the time to leave us a 5 star review. I am very glad to hear that you have enjoyed your experience with Sunpro! If there is ever anything else we can do to help with your solar experience, please do not hesitate to reach out to myself or any of the Sunpro team! We are all here and eager to assist you.

Blake Hazelrigg
Senior Manager
[email protected]

Mar. 25th, 2021

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Alice Albany, GA

Every time I call customer service, they answer. We had a few hiccups but they fixed everything. It is working and I see a difference in my bill.

3 years ago

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Reply from ADT Solar

Dear Alice,
Thank you for taking the time to leave us a 5 star review. I am very glad to hear that you have enjoyed your experience with Sunpro! If there is ever anything else we can do to help with your solar experience, please do not hesitate to reach out to myself or any of the Sunpro team! We are all here and eager to assist you.

Blake Hazelrigg
Senior Manager
[email protected]

Mar. 25th, 2021

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Susan Hutto, TX

Great workers. They were all very friendly. The system is very user friendly and they are available to answer all my questions.

3 years ago

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Reply from ADT Solar

Dear Susan,
Thank you for taking the time to leave us a 5 star review. I am very glad to hear that you have enjoyed your experience with Sunpro! If there is ever anything else we can do to help with your solar experience, please do not hesitate to reach out to myself or any of the Sunpro team! We are all here and eager to assist you.

Blake Hazelrigg
Senior Manager
[email protected]

Mar. 25th, 2021

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William Killeen, TX

It was the best deal for me. They worked with my HOA and were very patient all the way through. It was installed in just one day.

3 years ago

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Reply from ADT Solar

Hi William,
Thank you for taking the time to leave us a 5 star review. I am very glad to hear that you have enjoyed your experience with Sunpro! If there is ever anything else we can do to help with your solar experience, please do not hesitate to reach out to myself or any of the Sunpro team! We are all here and eager to assist you.

Blake Hazelrigg
Senior Manager
[email protected]

Mar. 25th, 2021

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Josh Carbondale, KS

I am enjoying myself. Customer service is great. There was a slight problem that came up after it was installed and it was taken care of immediately.

3 years ago

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Reply from ADT Solar

Hi Josh,
Thank you for taking the time to leave us a 5 star review. I am very glad to hear that you have enjoyed your experience with Sunpro! If there is ever anything else we can do to help with your solar experience, please do not hesitate to reach out to myself or any of the Sunpro team! We are all here and eager to assist you.

Blake Hazelrigg
Senior Manager
[email protected]

Mar. 25th, 2021

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Cheryl Karnes City, TX

Installation was flawlessly perfect. It was very quick and very smooth. They answer the phone when we cal. It has the best warranty. It works great.

3 years ago

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Reply from ADT Solar

Hi Cheryl,
Thank you for taking the time to leave us a 5 star review. I am very glad to hear that you have enjoyed your experience with Sunpro! If there is ever anything else we can do to help with your solar experience, please do not hesitate to reach out to myself or any of the Sunpro team! We are all here and eager to assist you.

Blake Hazelrigg
Senior Manager
[email protected]

Mar. 25th, 2021

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Paul Silver City, NM

Not covering my bill completely but it is still early. It seems to be good equipment. My customer support person did a very good job.

3 years ago

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Reply from ADT Solar

Hi Paul,
Thank you for taking the time to leave us a 5 star review. I am very glad to hear that you have enjoyed your experience with Sunpro! If there is ever anything else we can do to help with your solar experience, please do not hesitate to reach out to myself or any of the Sunpro team! We are all here and eager to assist you.

Blake Hazelrigg
Senior Manager
[email protected]

Mar. 25th, 2021

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Robert Panama City, FL

All around it has been a good experience. The price is competitive. They are very professional. I have not had any problems.

3 years ago

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Reply from ADT Solar

Hi Robert,
Thank you for taking the time to leave us a 5 star review. I am very glad to hear that you have enjoyed your experience with Sunpro! If there is ever anything else we can do to help with your solar experience, please do not hesitate to reach out to myself or any of the Sunpro team! We are all here and eager to assist you.

Blake Hazelrigg
Senior Manager
[email protected]

Mar. 25th, 2021

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Brian Stockbridge, GA

Initially there was some disconnect with support and we had some back and forth but it was figured out and it works out great.

3 years ago

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Reply from ADT Solar

Hi Brian,
Thank you for taking the time to leave us a 5 star review. I am very glad to hear that you have enjoyed your experience with Sunpro! If there is ever anything else we can do to help with your solar experience, please do not hesitate to reach out to myself or any of the Sunpro team! We are all here and eager to assist you.

Blake Hazelrigg
Senior Manager
[email protected]

Mar. 25th, 2021

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Gerald Dunedin, FL

I’ve got two issues that I’ve been trying to get follow through on and I can’t get anybody to follow through on it. They were right on time with the installation but there has been no follow up since.

3 years ago

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Reply from ADT Solar

Hi Gerald,
We absolutely want to help get these issues resolved and I will ensure that we will follow up on them to resolution. Please send me an email with the details and I will help work you get a resolution in place. Please include your property email address in your email so I can locate your file! Thanks.

Blake Hazelrigg
Senior Manager
[email protected]

Mar. 25th, 2021

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Fernando L Matias Liberty Hill, TX

Salesmen was not pushy and the whole process was smooth from start to finish. Everyone was very professional and I was kept informed throughout.

3 years ago

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Reply from ADT Solar

Hello Fernando,
Thank you for the great review. I am very glad to see you are pleased with your experience thus far. I appreciate you choosing Sunpro to help you power your home with the sun. Happy Solar!

Blake Hazelrigg
Senior Manager
[email protected]

Feb. 22nd, 2021

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Geoff Bell Midland, TX

great salesman , great quality, only complaint is timeliness on install. Work crew was awesome, just scheduled time was missed

3 years ago

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Reply from ADT Solar

Hi Geoff,
I want to thank you for leaving us a 5 star review! Sorry to hear we missed your scheduled appointment but I am glad to hear we were able to make it up with the install. I know you had a choice when choosing your solar provider and I am very thankful that you chose Sunpro. If there is ever anything I can do to help with your solar experience, please do not hesitate to let me know.

Blake Hazelrigg
Senior Manager
[email protected]

Feb. 22nd, 2021

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David San Antonio, TX

Fast, cordial service. Installation technicians did great job and explained engineering and components in an easily understandable way.

3 years ago

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Reply from ADT Solar

Hello David,
I am glad to hear that you are pleased with your experience. It sounds like we did a good job of setting expectations with you and then delivered on our commitment. Thank you for choosing Sunpro as your solar provider!

Blake Hazelrigg
Senior Manager
[email protected]

Feb. 22nd, 2021

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Jean Norman Pensacola, FL

The presentations, explanations and customer support has been 5. Every question I have has been answered promptly and patiently.

3 years ago

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Reply from ADT Solar

Hi Jean,
I want to thank you for leaving us a 5 star review! I know you had a choice when choosing your solar provider and I am very thankful that you chose Sunpro. If there is ever anything I can do to help with your solar experience, please do not hesitate to let me know.

Blake Hazelrigg
Senior Manager
[email protected]

Feb. 22nd, 2021

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Alix Saint Joy Katy, TX

Vey satisfied with their work, everything SunPro said about their system is true and we are experiencing all as we speak

3 years ago

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Reply from ADT Solar

Hi Alix,
Thank you for the great review! I am very glad to hear you have enjoyed your Sunpro experience and that we have been able to deliver on our promises!

Blake Hazelrigg
Senior Manager
[email protected]

Feb. 22nd, 2021

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Sharon Rich

Everything went pretty smoothly to transition. We were notified when we had things to sign, and we got turned on before we thought we would.

3 years ago

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Reply from ADT Solar

Hello Sharon,
Thank you for leaving us a review. I am glad to hear that things went smoothly and that we were able to wrap up the project ahead of schedule. Thank you for your review!

Blake Hazelrigg
Senior Manager
[email protected]

Feb. 16th, 2021

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michele oswald Dunnellon, FL

SunPro had a few hiccups however, they delivered! We hope to get started with their incentive program which, sounds darn convenient.

3 years ago

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Reply from ADT Solar

Hi Michele,
Thank you for the feedback! I am sorry to hear there were a few hiccups, but I am very glad to hear that we were able to make corrections when we needed to. Please do not hesitate to reach out to myself or any of the Sunpro team if you ever need any additional assistance with your system. We are here and happy to help!

Blake Hazelrigg
Senior Manager
[email protected]

Feb. 16th, 2021

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Deniece k Leistner Burkburnett, TX

Excellent customer service and work. Fast effiecient work. They are available anytime for qustions and always very helpful.

3 years ago

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Reply from ADT Solar

Hi Deniece,
Thank you for the perfect review! I am so thankful that you chose Sunpro as your solar provider.

Blake Hazelrigg
Senior Manager
[email protected]

Feb. 16th, 2021

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Rob Nussbaum Round Rock, TX

Good communication, solid installers/project experience. They were prompt & did what they said they would, answered all our questions quickly & to our satisfaction

3 years ago

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Reply from ADT Solar

Hello Rob,
Thanks for the great review. I am glad to hear you are pleased with your experience so far. If there is anything I can do to help turn this into a 5 star experience please don't hesitate to let me know what I can do! Thank you for choosing Sunpro to help power your home with the sun.

Blake Hazelrigg
Senior Manager
[email protected]

Feb. 16th, 2021

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Robert Tyler, TX

Best service yet. I have no complaints they are always will to help and calling to check how we are doing with the Sunpro

3 years ago

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Reply from ADT Solar

Hello Robert,
I am very glad to hear that you are pleased with your experience. The Sunpro team is here to help provide you with a great experience and act on any issues you ever run into. Thank you for allowing us to be your solar provider!

Blake Hazelrigg
Senior Manager
[email protected]

Feb. 9th, 2021

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star star star star star

Gracita Martinez San Antonio, TX

I like their customer service. The sales rep returns my text/email quickly and help resolves any problem with product or service.

3 years ago

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Reply from ADT Solar

Hello Gracita,
I am writing to thank you for the great review! The whole Sunpro team is very thankful for your business. Please do not forget that myself and our whole customer service team are here if you ever need any assistance.

Blake Hazelrigg
Senior Manager
[email protected]

Jan. 29th, 2021

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Robert Harlingen, TX

They know what they ae doing. It all went very smooth. They call me to make sure I am getting everything I need. I would recommend them.

3 years ago

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Reply from ADT Solar

Hello Robert,
Thanks for the great feedback! Myself and the whole Sunpro team are here to assist you if you ever need us. Happy Solar!

Blake Hazelrigg
Senior Manager
[email protected]

Jan. 29th, 2021

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Jim Maurice, LA

Unfortunately or project had to be done in pieces so it wasn’t the easiest but the equipment is doing exactly what they promised it would.

3 years ago

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Reply from ADT Solar

Hello Jim,
I am glad to see you had a 5 star experience. We work hard to ensure our customers are happy with the product we provide in all aspects our of job. Getting this feedback is what the whole team strives for. If you ever have any questions or need any assistance, please do not hesitate to reach out to myself or any of the Sunpro team.

Blake Hazelrigg
Senior Manager
[email protected]

Jan. 29th, 2021

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Bobbie Panama City, FL

Customer service is top notch. It’s an awesome company. I’ve been satisfied with everything. Everything was done top notch. There are no wires.

3 years ago

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Reply from ADT Solar

Hello Bobbie,
Thank you for the great 5 star review! I am very happy to hear you have had a wonderful experience with Sunpro. I am so glad you chose us to help you power your home with the sun and save some money on your electric bill. If you ever need any assistance throughout your solar journey, please do not hesitate to reach out to myself or any of the Sunpro team!

Blake Hazelrigg
Senior Manager
[email protected]

Jan. 29th, 2021

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A. McAllen, TX

They installed it and I use a monthly payment. You continue to pay more or less what you were paying yearly. They told me everything in the beginning.

3 years ago

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Reply from ADT Solar

Hello A.
Thanks for the great review. Myself and the entire Sunpro team are here if you ever need us. Please let me know if there is anything I can do to turn this from a 4 to a 5 star experience!

Blake Hazelrigg
Senior Manager
[email protected]

Jan. 31st, 2021

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Tony Chickasha, OK

I really like the attitude of the people who work at this company. They are very friendly and I haven't had any trouble with them.

3 years ago

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Reply from ADT Solar

Hello Tony,
Thank you for the great 5 star review! I am very happy to hear you have had a wonderful experience with Sunpro. I am so glad you chose us to help you power your home with the sun and save some money on your electric bill. If you ever need any assistance throughout your solar journey, please do not hesitate to reach out to myself or any of the Sunpro team!

Blake Hazelrigg
Senior Manager
[email protected]

Jan. 29th, 2021

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Aimee Molino, FL

I've had a lot of issues while working with SunPro. I have some issues but they did great work but I still have a bunch of issues with what happening right now. The installation went smoothly, but they didn't get back to me about the problems with my battery and I have panels go out here and there. I wish they had a battery backup option.

3 years ago

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Reply from ADT Solar

Hello Aimee,
I am sorry to hear that there have been some bumps in the road. From what I can tell it looks like we are actively working with you to ensure everything has been resolved. If there is anything I can do to further help with your experience, I am here and am happy to help!

Blake Hazelrigg
Senior Manager
[email protected]

Jan. 25th, 2021

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Roberto Brownsville, TX

We went with SunPro because they seemed to be the best company. They always keep in contact with you during the process on a weekly basis and keep you updated.

3 years ago

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Reply from ADT Solar

Hello Roberto,
Thanks for the great review. Myself and the entire Sunpro team are here if you ever need us. Please let me know if there is anything I can do to turn this from a 4 to a 5 star experience!

Blake Hazelrigg
Senior Manager
[email protected]

Jan. 31st, 2021

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Paul Levelland, TX

Equipment is good and the salesman did a real good job explaining everything to me. Installation was going good until a gentleman fell through the ceiling. It took forty days to get it all that repaired.

3 years ago

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Reply from ADT Solar

Hi Paul,
We are very sorry that there was an issue during the installation. If there is anything we can do at this point to help turn your experience into 5 stars, please do not hesitate to let us know what we can do to help. We are committed to your experience and are very glad you chose us as your solar provider.

Blake Hazelrigg
Senior Manager
[email protected]

Jan. 25th, 2021

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Richard Saint Petersburg, FL

Sunpro is excellent. The salesperson was very personable. Installation went very smoothly but the roofing guys were terrible.

3 years ago

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Reply from ADT Solar

Hello Richard,
Thank you for the great 5 star review! I am very happy to hear you have had a wonderful experience with Sunpro. I am so glad you chose us to help you power your home with the sun and save some money on your electric bill. If you ever need any assistance throughout your solar journey, please do not hesitate to reach out to myself or any of the Sunpro team!

Blake Hazelrigg
Senior Manager
[email protected]

Jan. 29th, 2021

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Michael Altha, FL

My roof has been leaking for over a month and I have complained about it the whole time. Everything else is fine. It is saving me money in power but I would like them to fix the leaks.

3 years ago

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Reply from ADT Solar

Hi Michael,
I am very sorry to hear about your roof. I would love to help get this evaluated for you right away. Will you please send an email to me at my contact info listed below so I can work with our team to get this addressed? Please let me know if there is anything else we can do to help turn your experience into 5 stars.

Blake Hazelrigg
Senior Manager
[email protected]

Jan. 25th, 2021

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Jeff Little Elm, TX

The best price and the best warranty. They put it up very fast. They aren’t as timely to respond as we would like them to be but they are very businesslike.

3 years ago

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Reply from ADT Solar

Hello Jeff,
Thanks for the great review. Myself and the entire Sunpro team are here if you ever need us. Please let me know if there is anything I can do to turn this from a 4 to a 5 star experience!

Blake Hazelrigg
Senior Manager
[email protected]

Jan. 31st, 2021

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Robert Lake Wales, FL

Everything is working great so far except unfortunately the thermostat is stuck. I am pleased with the amount of attention they give me even after it was installed.

3 years ago

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Reply from ADT Solar

Hello Robert,
Thanks for the review! Were you able to get the issue with the thermostat resolved? If not, please let me know and we will do our best to help you out right away.

Blake Hazelrigg
Senior Manager
[email protected]

Jan. 31st, 2021

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David Danbury, TX

They’re great and it does what it is supposed to do. I have already recommended them to the guy next door who got them too.

3 years ago

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Reply from ADT Solar

Hello David ,
Thank you for the great 5 star review! I am very glad to hear you have had a wonderful experience with Sunpro. I am so glad you chose us to help you power your home with the sun and save some money on your electric bill. If you ever need any assistance throughout your solar journey, please do not hesitate to reach out to myself or any of the Sunpro team! Also, thanks for referring us to your neighbor. Hopefully the whole neighborhood uses the sun to power their home soon :-)

Blake Hazelrigg
Senior Manager
[email protected]

Jan. 29th, 2021

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Steve

Overall it’s been a positive experience. Anytime I need them, they are able to act in a timely manner. The system is functioning good.

3 years ago

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Reply from ADT Solar

Hi Steve,
Thank you for the wonderful review. We are very glad to hear that the system is working well for you!

Blake Hazelrigg
Senior Manager
[email protected]

Dec. 18th, 2020

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John

I would recommend it at any moment to anyone. It is saving me money. They maintain contact with me and there is follow up.

3 years ago

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Reply from ADT Solar

Hello John,
We are so glad you have enjoyed your experience with us! It is great that you are saving money while powering your home with clean energy. If you ever need any assistance, please just let us know how we can help.

Blake Hazelrigg
Senior Manager
[email protected]

Dec. 18th, 2020

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star star star star star

Evelyn Harrington Jacksonville, FL

I asked Matt T to send this survey because i wanted everyone to know what a great person Adt has in Annett S Energy Soecialist. Nettie is very knowledgeable of your product, just an overall nice person. Once Vince and i decide to move forward with our service i will definitely contact Nettie for her assistance.

1 year ago

star star star star star

Antonio Gutierrez San Antonio, TX

excellent solar company it will save you money in the long run. affordable monthly payments, looks appealing, brings value to your home. install guys very professional. courteous, and explain the progress. saves you money on your electric bill, feels great to pays for something to have to show for....

1 year ago Edited November 30, 2022

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star star star star star

James Collins Mustang, OK

David was my salesman he was awesome! We decided not to go with solar at this time but will in the near future when we buy our acreage and build and will definitely give them a call to do it!! Once again David was a Rockstar!!!!!

1 year ago

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Review Source

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Brian Peet Riverside, CA

Even though I did not get ADT Solar, Danielle and Lara were super awesome and professional. They were quick and didn’t hide anything and I really felt like I was be being the best deal! If my circumstances had been different I would go with them I’m a heartbeat!

1 year ago

star star star star star

Michelle Crane Phoenix, AZ

ADT has a lot of positive things about their company. When we were looking into solar for our home, we really liked their refer a friend program, the video testimonials on their website, and their "get a free quote" service where we could put in our zip code to see how much it might cost for the size of our home.

1 year ago

star star star star star

Nancy V Angel San Antonio, TX

l was very impressed with the professionalism shown by everyone l dealt with in ADT. l felt that ADT is out for the customer's good and satiisfaction . What impressed me more was their process before one makes their final decision. l have been satisfied with my experience with ADT.

1 year ago

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Reply from ADT Solar

Hello Nancy,
Thank you for taking the time to leave us a 5 star review! I am so happy that you are pleased with your experience. If there is ever anything that myself or any of the ADT Solar team can do to assist, please do not hesitate to reach out!

Blake Hazelrigg
Director of Client Advocacy
[email protected]

Aug. 23rd, 2022