Name: SunPower
Rating: 3.9

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Georgia Crowley Stonington, CT

Very good people to deal with, especially liked Smartan(?) the person who knocked on our door and got us started. He was like a member of the family.

5 years ago

Reply from SunPower

Thank you, Georgia!

Jan. 22nd, 2019

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Peter Lambrecht Chino, CA

The entire project was very easy. Sun Power keep me informed every step. The Rebels did a great job on the installation. Really nice people.

5 years ago

Reply from SunPower

Thank you for choosing SunPower, Peter!

Jan. 16th, 2019

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Laiza Brown Sandy, TX

Great service and representatives were very informative. Highly recommend! Will definitely be reaching out to in the future.

5 years ago

Reply from SunPower

Thanks, Laiza.

Jan. 11th, 2019

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Brianna lashley Cedar Park, TX

We had a great experience with SunPower. The consultant was knowledgeable and professional, making the decision to use them even easier.

5 years ago

Reply from SunPower

Thank you Brianna!

Jan. 11th, 2019

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JS Oakland, CA

Super knowledgeable staff with easy and professional installation and onboarding. Looking forward to seeing our electricity bills go down.

5 years ago

Reply from SunPower

Thanks, JS. We hope you enjoy all that free energy from the sun for years to come!

Jan. 14th, 2019

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Craig D. Claremont, CA

Terrible service. We have had over 30% of our power down for 6 months. They have been difficult to get support and they have sent out 3 different teams, a full day for each visit, and it is still not working. It is costing us thousands as we are now double paying them and the power company and all they have done is offer a $100 gift card. Now they say new equipment is being delivered while the last team told us new equipment was installed.

5 years ago

Reply from SunPower

Hello Craig, It sounds like from our customer service team that we should be able to help you address this issue. I'm waiting to find out when someone will be contacting you, and I'll share those details shortly.

Dec. 31st, 2018

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Could be better

Diminishing production efficiency is "paid for/made whole" in amounts far less than the value lost. This is likely a known reduction factor. The amount paid should equal the value lost.

5 years ago

Reply from SunPower

Thank you for your feedback.

Dec. 31st, 2018

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Tom Northridge, CA

worst customer service, they are nice over the phone, but they do nothing to help. it took them 3 months just to activate the solar panel which should have been done in less than 6 weeks as they promised. LADWP installed the meter one month ago and they are still wondering if they should come over and turn on the solar panels. despite all the email and phone calls, this company is the worst. they simply dn't care.

5 years ago

Reply from SunPower

Hello Tom, We'll be happy to help you with this issue. I'll reach out to get your account contact information via private message.

Dec. 31st, 2018

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Tequella Coleman Winchester, CA

Ken at SunPower was professional and precise. He communicated each step of the installation process and was precise about the timeline.

5 years ago

Reply from SunPower

Thank you for your feedback and for choosing SunPower!

Dec. 31st, 2018

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Bruce Buffer Los Angeles, CA

Sunpower took great care of me with excellent planning, price and customer service. I’m very happy with my new Solar panels! Bruce Buffer

5 years ago

Reply from SunPower

Thank you for choosing SunPower, Bruce! Hope you have a great year of making clean solar energy on your roof.

Jan. 2nd, 2019

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ANTONY & LYNDA WILKIE Sun City, AZ

I received an email from Solar tops on 11/8 saying there was a problem with my system. I responded immediately by speaking to a rep while standing outside by my system. It was determined that a service had to visit. One did visit and pulled an inverter. It is now almost 4 weeks and still no new inverter. Today will be the 4th scheduled visit (other 3 were cancelled by Solar Topps for a variety of reasons). I hope that we will finally be up and running. In the meantime, we have not generated electricity; What can you do about this loss of revenue?

5 years ago

Reply from SunPower

Hello, I will have a case created with our customer service department, and someone will get in touch with you to answer your questions and help you get this resolved as soon as possible.

Dec. 12th, 2018

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Payidarol Paterson, NJ

If I can give them 0 stars I would. I will be in contact with my attorney. They are a fraud company so STAY FAR AWAY from them. I’ve been calling my sales guy, the customer service number. Absolutely no one is helping. They promised a 500$ sign up bonus. Yeah never got it. I was told I would only pay a fixed rate and no PS&G bill. I keep getting electricity bills from them along with sun power as well. No one is helping to solve this issue. So now instead of one fixed rate I pay that along with my PS&G electricity bill. Again DO NOT SIGN UP WITH THIS COMPANY.

5 years ago

Reply from SunPower

We are sorry to hear that you've had trouble getting these issues resolved. We'll reach out to you privately so we can get your contact information and assist you.

Oct. 25th, 2018

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Chris F. West Covina, CA

We entered into a lease with Sunpower. We now know that it was a huge mistake. We are paying Sunpower $190 a month. (rounded off). This year we an end of year had a bill from Edison of $1100... We have a 1200 sq. foot house . I am going to have my attorney look into a way to break this lease so I can go with another company that does indeed lower my costs . This is not it . Calling them has been a total waste of time.

5 years ago

Reply from SunPower

Hello Chris, Thank you for this feedback. If you'd like us to look into this issue for you and to ensure your system is producing what it's supposed to, please send us a private message with your account details or email me at .

Oct. 2nd, 2018

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David Weiss Honolulu, HI

When I check the Sunpower reports on how much electricity my PV system is generating, it never matches up with the readings on my inverters. Neither of those matches up with the HECO billing report. Nobody seems able to explain the discrepancies.

5 years ago

Reply from SunPower

Hi David,
Thank you for bringing this situation to our attention. I am discouraged to hear of your negative experience. I will have one of our Executive Escalation Specialists reach out to you to better understand your concerns and work towards a positive resolution. Best regards, Hillary

Oct. 9th, 2018

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mason clark Odessa, FL

main sales person keep stalling with what trees had to be cut my main computer lost communication with system and have not been able to track for years no one seems to be able to fix

5 years ago

Reply from SunPower

Hi Mason, Thank you for your review. We'd love to be able to resolve your system communication issue. Please email me your address and contact information, , so we can have someone assist you. Thank you!

Sep. 28th, 2018

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Mariah39 Castaic, CA

HORRIBLE- you end up paying double. ABSOLUTELY NO energy produced and NO reimbursement when the system fails. Technical support is frm a 3rd party that don't fix the problem. Customer service is ONLY LIP SERVICE from a 3rd world country giving you a turn around time of 1 week when they really don't know when technicians will actually be there 2 fix your faulty generator. To those who are considering this company, dont risk the headaches. For those like me who is living the nightmare hire a good contract lawyer.

5 years ago

Reply from SunPower

Mariah, I'm sorry to hear you're experiencing this issue. Please email your contact information to me at so I can have a supervisor look into this for you.

Sep. 28th, 2018

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Gregory Smith Vacaville, CA

Been waiting about three months for a micro inverter to be replaced. Told today it will be about another 2 months. SunPower is blaming supply line problems. Poor communication and slow or no response to calls and messages. System is bought and fully paid for over a year ago.

5 years ago

Reply from SunPower

Gregory, I apologize that this has taken so long to resolve. We need to do better! I will escalate your case to our customer service supervisor team to see if we can get this taken care of faster.

Nov. 6th, 2018

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Abdel Riad Belle Mead, NJ

I start using Sun power 7/10/15, since that time I'm living in hill. I'm paying to PSE&G every month the same amount like i was paying before installing the system. I raise the problem with the customer service of Sunpower Co. (Mr. Charlie G., Customer Service Supervisor) I supply him with all data he asked requested by him. He never gave me direct answer. His response is not correct. MY QUESTION IS: WHY DO I HAVE TO PAY PSE&G EVERY MONTH SAME AMOUNT WHICH I PAID BEFORE USING THE SOLER. IN THE SAME TIME I'M PAYING MONTHLY INSTALLMENT TO THE SOLER COMP. (SUNPOWER) FOR USING THERE SYSTEM?

5 years ago Edited September 14, 2021

Reply from SunPower

Hello Abdel, I'm sorry you've had an issue with your SunPower system. I see from our records that we've tried to get in touch with you recently to resolve this. Please let us know if you have further questions.

Nov. 6th, 2018

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garry lovelace Egg Harbor City, NJ

SunPower does not cover the roof The roof warranty is guaranteed by the installation company in New Jersey, not SunPower. If the contractor goes out of business, then you have no warranty on the install of your panels. If the roof starts to leak get your ladder out !!!!!!! I was a Sunpower Rep that told lies for this company about their warranty.

5 years ago

Reply from SunPower

Hi Garry,

I'm sorry to hear you experienced an issue with your solar installation completed by a dealer authorized to sell SunPower products. In this instance, SunPower is the manufacturer and our products come with an industry leading 25-Year Limited Product and Power Warranty. Our warranty only extends to the PV Modules and Components manufactured by SunPower.

That said, SunPower cannot assume responsibility for workmanship related issues by third party companies who install our product. Although this is not the response you were hoping for, I would recommend that you file a claim with the installers insurer. Companies carry insurance just for this reason and they would be the appropriate party to address your concerns.

Please feel free to send me a private message if you have any questions or need further assistance regarding this matter.

Thank you,

Jeremy

Nov. 15th, 2018

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Cristhian The Bronx, NY

I received a quote after a few back and forth From a nice guy call Braxton turn out he was fired before a meeting The Co-founder came to the appointment instead gave me a different quote,we decided to wait a couple of week To start the job in the meantim. Alex the co-founder was to find out about a couple of questions I had about the difference in the quote,which I never received an answer. I call today to proceed with the job anyway Alex picked up the phone and said they cannot Do the job because is not convenient for them.

5 years ago

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Avi Alameda, CA

Spectacularly poor service. We've had panels on our roof for months. They're completely unable to be activated. All I've received from SunPower so far are broken promises and updates that never come. When I get calls back, they've done no prep, have no updates, and seem to be completely clueless about how solar is activated. It's pretty nuts. I feel like you'd really have to try hard to be this unhelpful. I would never recommend working with them.

6 years ago

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David R Mogensen Surprise, AZ

One of my inverters has been out for over 3 weeks and the company has failed to repair. When we reach out to them, we are put on hold and calls are never answered. We have had nothing but issues with them since the day we assumed the lease from the previous home owner. The service company for the units blames SunPower, as we have called them on several occasions to see if they can resolve the issues. I would not recommend this company for your solar needs.

6 years ago

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Gerry Hawkes Woodstock, VT

They appear to make the best solar panel with the best warranty. We have had them more than 2 months, and so far so good.

6 years ago

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Susan Nowak Phoenix, AZ

Absolute worse decision I made was going with this company. I was led to believe that they would monitor things. When my system had been down for a bit, I called and asked about the monitoring and was told it was a "shared responsibility". Meaning, if the customer doesn't watch this everyday and the system goes down, the customer gets screwed. Customer service is terrible - absolutely no accountability and the communication is not much better.

6 years ago

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Lou Nihoul Hayward, CA

Sun Power installed the panels for our home - work was well done and on schedule. Had some minor technical issues that were quickly fixed - great monitoring system.

6 years ago

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THOMAS CAHILL Davis, CA

They did a detailed on site analysis and did not try to sell me more panels than my roof and the shading trees would allow.

6 years ago

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Patrick Kinsey Fountain Valley, CA

Sun Solar serviced my solar panels, when I required work on my roof. They were on-time, efficient and quick to do their job. Highly recommend Sun Solar of Anaheim, CA.

6 years ago

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Art

Customer service stinks if you call the 800 number. My local dealer did a very good job answering questions. They were great and made me feel at ease.

6 years ago

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Michael Nisser Bakersfield, CA

From the time we signed on the dotted line to the installation, everything ran so smoothly. The salesman was the best and still continues to check up on us.

6 years ago

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Michael Figoff Long Beach, CA

They sold me a 58 panel system that was to generate more than 30,000kw per year to offset prior years usage by 100%. After 11 month of service the system has produced 19,595kw. Further, prior to initiating the contract I advised SUNPOWER that I have a steel roof and if walked on it would distort the stamped steel shingle. They assured my family they had experience with this type of roof and it would be OK. My roof is completely destroyed and they have admitted to that fact. They now are stalling to fix same. I suggest you consider other sources for your solar panel needs.

6 years ago

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Paul Freely East Northport, NY

This was one of three companies I looked at and it was the manufacture and online monitering that sold me. Never been happier.

7 years ago

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dennis weikel San Francisco, CA

My system was installed in 2008. Have not had any issues. Monthly bills are $5 per month so the system will easily pay for itself.

7 years ago

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Rich Christie Pomona, CA

Purchased several months ago. Installed when promised, follow up excellent, functioning as promised and expected. No regrets.

7 years ago

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Terry Snyder Los Angeles, CA

Leased a system from these liars almost two years ago. Claimed maintenance (i.e. cleaning panels that get dirty and are inefficient) was part of deal. After much run around and supervisors in meetings and "I don't knows," the bottom line is: DO NOT DEAL WITH THESE PEOPLE. STOP. Unless you want to be disappointed, frustrated and not get your money's worth, you'll run if they contact you. How can I mke this any clearer? For the next 18 years, I am stuck with a bunch of crooks!

7 years ago

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Sueand Howard Nielsen Alpine, CA

No customer services we have a bill from SDG&E for $619.64! I called and called talked to someone twice overseas could not help I then get a call from SA of A to call Dstin st ? About getting our money back to pay SDG&E I tell him twice and he askes again Enought I say good by and hang up My sweet wife calls back with leasing information Now what? Bottom line don't by in to this Solar business with this company or any Solar company it a ripp ofg

7 years ago

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Terrell Tucker Bakersfield, CA

Local certified installer did a great job and the SunPower panels are doing a great job. I'm in the third year and they are still generating just like when they were new.

1 year ago

Reply from SunPower

We are so happy to hear of your satisfaction with your SunPower system, and it's performance. Please reach out to us with any questions or concerns in the future. Our team is always ready to help. Thank you for helping us change the way our world is powered!

Jun. 22nd, 2022

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Verified Customer

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David Westlake Village, CA

Everything has been good, but still waiting on batteries

9 months ago

Reply from SunPower

Hi David, we sincerely apologize for your experience and would like to look into this further. When you have a moment, please email us at [email protected] with your contact details. We will reach out to provide you with assistance and work towards a resolution. We value your business and thank you for bringing this to our attention.

Jul. 12th, 2023

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Verified Customer

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Michael

Pretty good service and communication with customer

9 months ago

Reply from SunPower

Thank you for sharing your SunPower experience. We strive to give our customers the best-in-class service and products. Please feel free to contact us if there is anything we can assist with in the future. Our team is always ready to help. Thank you for helping us change the way our world is powered!

Jul. 12th, 2023

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Verified Customer

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Paul Saratoga, CA

Everything was good. The installers were great.

9 months ago

Reply from SunPower

Hi Paul, we are so happy to see how satisfied you are with your SunPower system. Please reach out in the future with any further questions that may arise or any additional feedback. Seeing clients happy and confident with their results in choosing SunPower is always a pleasure. Thank you for helping us change how our world is powered!

Jul. 5th, 2023

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Verified Customer

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Scott Yorkville, IL

All my questions were answered. Installation went great, and so far, no issues.

1 year ago

Reply from SunPower

It is always a pleasure seeing clients happy and confident with their results in choosing SunPower. Thank you for helping us change the way our world is powered!

Apr. 14th, 2023

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Verified Customer

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Julia Forney, TX

No trouble at all, it's very nice on my roof.

1 year ago

Reply from SunPower

We are happy to read you are enjoying your system and received exceptional experience, Julia. Thank you for helping us change the way our world is powered!

Apr. 14th, 2023

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Verified Customer

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Ken Union City, CA

They scheduled and somebody showed up and installed. It hasn't been broken yet.

1 year ago

Reply from SunPower

Ken, it is wonderful to read how exceptional your experience has been. Thank you for helping us change the way our world is powered!

Apr. 13th, 2023

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Verified Customer

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robert broere Massapequa, NY

everything is working .and everything is going great

1 year ago

Reply from SunPower

Robert, it is wonderful to read how exceptional your experience has been. Thank you for helping us change the way our world is powered!

Jan. 5th, 2023

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Verified Customer

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Gary Vacaville, CA

End to end consistence and good customer service

1 year ago

Reply from SunPower

Gary, we appreciate your review and feedback. It is wonderful to read how amicable your solar experience has been. Thank you for helping us change the way our world is powered!

Jan. 5th, 2023

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Verified Customer

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Bill Schebeck Mojave, CA

One manufacture, one warranty. System works.

1 year ago

Reply from SunPower

Bill, it is wonderful to read how exceptional your experience has been. Thank you for helping us change the way our world is powered!

Jan. 5th, 2023

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Verified Customer

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Thomas P McWilliams Tulare, CA

System runs perfectly. Great people to work with!

1 year ago

Reply from SunPower

Thanks for sharing, Thomas!

Jan. 5th, 2023

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Verified Customer

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David Roberts Fresno, CA

Honest salesperson. Great customer service. Good system.

1 year ago

Reply from SunPower

We appreciate the review and delighted to read how satisfied you are with the service, David. Thank you for helping us change the way our world is powered!

Jan. 5th, 2023

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Verified Customer

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John Hickey Albuquerque, NM

Their panels produce the advertised amount of power.

1 year ago

Reply from SunPower

John, it is wonderful to read how exceptional your experience has been. Thank you for helping us change the way our world is powered!

Jan. 5th, 2023

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Verified Customer

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Robert Dutton Waterford, CT

System working as promised. I LIKE SAVING MONEY

1 year ago

Reply from SunPower

Robert, it is wonderful to read how exceptional your experience has been. Thank you for helping us change the way our world is powered!

Jan. 5th, 2023

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Verified Customer

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Shane Holldorf Sterling, IL

Its been 14 months an still isn't 100% done yet ! The signal from panels to phone has never been done !!

1 year ago

Reply from SunPower

We sincerely apologize for your experience and would like to look into this further. When you have a moment, please email us at [email protected] with your contact details. We will reach out to provide you with assistance and work towards a resolution. We value your business and thank you for bringing this to our attention.

Jan. 5th, 2023