SunPower

I started my project 1 year ago and the sun power haven't finalize it. They put solar panels on the garage roof without checking first is it permitted or not. Now when city declined to give permits they just stop responding to my emails and calls.They never keep any promizes the gave to me. Do not overpay to this company for the fake reputation. They didn't even close the trench and put back pavers they removed 1 year ago. Isn't this redicioulus. I was financed $36k for 17 panels and they are laying on my roof without any benefits.

It takes two weeks to do everything. I have tried to get service for a broken inverter. So first I had to prove my father died and my my mother inherited the house. That took two weeks and they won't tell me if it is actually done yet. Now they want another two weeks to see if they will do a service call. Oh and you have to buy an inverter in India if you want to service the system your self. No Local companies will touch it. And the company that installed it in 2010 is gone. What a way to run a railroad. What a way to run a railroad

Without exception, this is the worst company I have ever dealt with. Gross incompetence coupled with awful customer service. We had them install 50K worth of panels 6 months ago, 40% of the new panels have never produced any power at all as far as we know, and their service people seem unable to fix the system despite half a dozen service visits. If you are thinking of buying a solar system from them, I have two words of good advice for you. Just don't.

We had solar panels when we purchased our home, decided to add more and they were installed improperly. Our 5 year old home began having ceiling leaks and after calling two different roofers, were told that they solar panels were installed improperly. We had panels removed at our cost, the roof repaired at our cost and panels reinstalled at our cost. Sun power refused to assist in any way to reimburse or make good on their poor installation, we have letters from roofers and pictures of the roof damage.

Customer service sucks. Set up a web meeting. Sat for 15min. Got a text asking about a phone interview. Said it was suppose to be a web meeting and I’ve been waiting 15 min on the call. Was told sorry for being misled. I recieved email from the company and the guy that I was suppose to meet with. Both said it was a web meeting. Waisted my time. If they can’t get a meeting set right. Lie about. Not care if they loose a customer. Wouldn’t trust there ability to put up panels.

DO NOT USE THIS COMPANY!!! The worst customer service and follow through I have ever experienced. I have been with SunPower for over 10 years and there's been nothing but problems. They installed the system wrong , we have not saved any money and they will not get back to us to fix this problem. I don't know if they're going out of business and don't care , but we are taking legal action.

Sunpower have a very qualified sales team but the project coordinators are the worst! They are unresponsive, persuade you to install before HOA approval and then ask for more money to correct their mistakes. When you send emails, they do not respond for several weeks and if you don't escalate and complain to a superior or another department, they would not answer you at all. I do not recommend you to close any deals with them. Update: even the supervisor Matthew J is not very responsive.

I have yet to receive ANY good news or customer service support from this company. Billing issues causing my account to be overdrawn along with a case manager with little to no response is completely unacceptable. Yet I have to be harassed with phone calls to pay as well as be told this impacts my credit...?! When the billing issue was something I TRIED TO ADDRESS and got no help from any representative

This process is very long and my time is valuable. I have had constant set backs/delays. I have had constant excuses as in personal issues, wrong paper wrong brought for inspection, we have to submit more a revision etc process started september 2022 and as of May 2023 system is still not running.

SunPower’s Poor workmanship cased a roof leak. One of the anchor bolts missed the rafters and caused a roof leak. The SunPower worker cam out and reinstalled the solar panel properly and fixed the leak. Today, SunPower sent me an email stating: “ After further review, it has been concluded that the roof leak is not related to the system that was installed on the roof at your residence.” I was satisfied with SunPower, Until I received SunPower’s email stating they don’t take responsibility for their poor workmanship

So many reasons why I WOULD NOT recommend this solar company to others. At first it seemed to be rainbows, sunshine and perfect promises. Then it turned out too good to be true. They are impossible to contact and take weeks to get ahold of when we found a leak due to the rain season. They show up to your house unannounced on their own time and do not care whether it is a good time or not to fix what needs to get fixed. They promised us no money to get it installed and since we are selling our home - now are trying to charge both our home buyer and us 10K to transfer the lease with them. Oh, this is also after nearly two weeks of trying to get a hold of them in the first place of transferring to new buyers. We never got the 10k rebate that was promised either. Milholland is not a trustworthy company if you are looking for someone to be customer service based or careful with your home. They are a cancer to actual reputable Solar companies and deserve to be burned to the ground. I will never trust, like, or want to use another Solar company again because of how useless and negatively they have impacted my home with their negligence. Rating: 0.5/5 stars ✨

I signed lease with Sun Power back in 2012 I think and solar panels were installed by Empower Solar located in Island Park, my roof was new back when solar panels were installed and it was inspected and evaluated by Empower Solar, I had first roof leak and interior damage back in 2019 and Empower Solar came to evaluate that roof is damaged and I had to get the roof replaced, they removed the solar panels and I had to get the roof replaced and they gave me 5k back towards roof and no reimbursement towards interior damage which I paid out of pocket, not very good experience with Empower Solar, if you want to have your roof damage or replaced pre-maturely then reach out of them they are pretty good with this kind of work, April 2022 another roof leak that caused mold and damage to the inside of the house cost 45k in damages, We had to get insurance involve to pay the damages since Empower Solar walked away from taking responsibility, Empower Power did not want to listen anything and every time I call them to come check for leak and they charged me for every visit and told me that roof is not good and assured me that it is not the solar panels that are causing the leak it is roof which was installed back in 2019 brand new, as matter of fact roof on the entire back of the house was replaced, I called roofer on my own and asked for his opinion, roofer mentioned that he can't check for leak until the panels are removed, I paid 5k to have the panels removed from the back of the house and after roofer came to see the leak he found multiple holes that were drilled by Empower Solar and filled with silicone to seal the hole and roofer also found that Empower Solar used 3.5 inches bolts to mount the brackets on the roof which went though the singles and plywood under the shingles that was part of the leak as well, I had to get entire back of the house roof replaced again and get my interior damages and mold fixed, My solar system has been down since April of 2022 and Sun Power has been taking lease payment of the system that is not working on regular basis, I reached out to Sun Power many times and they have given me the case number that is still open, every time I call Sun Power I am told that my case has been escalated to next level and someone is going to reach out to me, No one from Sun Power call me back, Every time I call them I told them that I am paying for system that has been down since April 2022 and they said told me that I have signed lease with them and I am responsible for lease payment, 1.5 months before I received call from manager name "Yellow" and I was assured that this issue will be resolved but nothing changed, I tired reaching out to "Yellow" many times and she was no where to be found, I was told by customer service that "Yellow" will call me back or email me if she has any questions, after calling customer service many times and requested to speak to manager she reports to, I received call from "Ivan N" and I was told Yellow reports to him and he will get this case resolved and assured me that he will call me back with updates and he mentioned that Sun Power will no longer take lease payment out of my account until solar panels are installed back on the and system goes live again and gave me his direct line phone number which is nothing but number to leave voicemail, this was 2.5 weeks before, , I received automated email from Sun Power that payment will be taking out of my account 04/01/2023, I called customer service again and they mentioned I don't have to worry, I can't get hold of Ivan and I am not getting response back to any of my emails that I am sending to Sun Power, Solar panels are sitting in my back yard and railings are laying in my back yard, This is open ended case that is being ignored. I have already paid the savings that I was going to save over the life of the solar panels "20" years through damages that was done to my house due to leaks twice. I was told my friends to take this matter to court and have lawyer take over, I will give little more time to see this gets resolved, I really hope they do get this resolved so that I can have my backyard back for this summer and have normal life.

I purchased my system more than a year ago. At the time of install, I was told the system would meet all of our energy needs. In fact, our sales guy said we’d only be paying a local connection fee and we would probably produce more electricity than needed. Unfortunately, that’s not been the case for us. I contacted SunPower more than half a dozen times, asking if they could add a few panels to our existing system, and I’ve been given the run around each time. Up until this point, communication has been great & the install was very well executed. However, since making inquiries about the overall shortfalls in energy production, the salesman who sold us the system has been MIA, and SunPower keeps saying the system is working just fine. Of course, my concern is not whether the system works, but rather if the system is producing the amount of power they promised me that it would (and, it isn’t). This was a classic bait and switch. This has been a very expensive investment that has not paid off for us. We still pay our utility for power. Buyer beware. Would not recommend SunPower.