- Multiple financing options to best fit each customer’s needs
- Personalized quote via iQuote tool
- Insightful OurSungevity mobile app
- High quality customer service
Financing Options for Every Customer
Sungevity offers several solar financing options, which means that obtaining a home solar system through Sungevity is possible for customers of all budgets. With Sungevity’s loan, lease, and PPA payment options, customers can go solar for zero to little down. Each of these options comes with 24/7 system monitoring, a 25-year manufacturer warranty on the panels, and a 20-year system warranty that encompasses the inverter and workmanship. For customers who are looking for the plan with the most long-term savings, buying the system outright would probably the best option. The customer will pay for the system upfront, but they will own the system and reap the long-term rewards.
iQuote Tool Provides Personalized Solar Quote
Sungevity’s iQuote tool is a very cool feature that allows customers to get a personalized quote quickly. After answering a few questions over the phone with a Sungevity rep, the iQuote tool can view the roof of the customer’s home, track the amount of sunlight that hits their home, and give them an accurate picture of how their panels will look and function. iQuote can also show customers how much they are going to save with each payment option.
Anytime, Anywhere System Monitoring with OurSungevity App
With the OurSungevity mobile app, customers have information about their solar system at their fingertips. Whether customers have an Android or an iOS device, OurSungevity allows them to track how much energy their panels are producing and how much power they are using from anywhere in the world. In addition to giving customers the ability to monitor their system, OurSungevity lets users contact customer service and earn rewards by referring friends and family through the app.
Top Notch Customer Service
Sungevity has received a large amount of positive reviews on our site regarding its customer service. Consumers are saying that Sungevity’s customer service team is professional, helpful, and quick to reply to questions and requests. Sungevity also offers helpful options for clients who need to move before the contract terms have expired, including assigning the energy plan to the new homeowner; prepaying the remaining payments and assigning the non-financial obligations to the new homeowner; and purchasing the remaining time on the lease, terminating the lease, and asking the company to remove the system.
- Lack of equipment information on Sungevity website
- Less state availability than other solar providers
Lack of Site Information
Sungevity has a lack of solar system information available on its website. While a basic explanation of each system component is provided, more technical specifications of the system are nowhere to be found. Sungevity’s FAQ section is sparse and does little to fully educate consumers on the value the company can offer. Sungevity’s website lacks a live chat option, which could provide quick and easy access to important company information.
Sungevity is currently only available in 12 states, which limits the number of customers who have the opportunity to go solar with Sungevity.
Sungevity is emerging as one of the top home solar companies in the industry. The company offers every kind of payment option a consumer could want and makes it easy for those who qualify to go solar. Sungevity offers four different payment options:
- An outright purchase
- A solar loan
- A solar lease
- A PPA (Power Purchase Agreement)
Sungevity’s purchase option allows customers to own the system themselves. There are no third parties involved, removing any kind of monthly solar payments. The system comes with a 20-year warranty, as well as 24/7 monitoring when customers purchase it through Sungevity. Benefits of owning your solar panel system include receiving the 30 percent federal tax credit, any additional state tax credits, and an increase to your home’s value when you’re ready to sell.
Customers can finance their system purchase through a loan with Sungevity. The customer will own the system and receive all the benefits mentioned above, but will pay their loan off through monthly payments. Because Sungevity has a vast network of lenders, customers will be sure to find a reasonable interest rate that matches their qualifications and unique situation. And, since the terms of the solar loan imply ownership of the solar panel system, customers will be able to receive the 30 percent federal tax credit as well as any state tax credits. This option also includes 24/7 monitoring and a 20-year system warranty.
Sungevity also has a lease available if that is the customer’s preferred method of financing. The customer won’t own the system, but there are benefits that come with signing a lease, including a potentially lower power bill, a 20-year system performance guarantee, and options to help the customer transfer the lease if they decide to move.
PPA (Power Purchase Agreement)
With a PPA from Sungevity, a third party will own the system and the customer will only have to pay for the electricity they use at a set rate. The PPA option protects customers from rate hikes. If a customer decides to move, Sungevity will help them transfer the agreement to the new homeowner. Because the customer does not own the system, the partner working with Sungevity will install and maintain the system on your roof. With its variety of purchasing and leasing options, Sungevity is striving to make solar energy more accessible and affordable than ever for consumers.
Payment Options Breakdown
Sungevity offers a unique feature known as the iQuote tool. After consulting with the customer, the company uses a proprietary design tool to draft and engineer a personalized solar solution for the customer’s home. The iQuote tool generates all paperwork (including the important legal notice allowing the company to proceed with the installation) automatically. Because completing the necessary paperwork on time is one area in which other solar providers commonly fail (clients often find themselves with a system that has been installed, but not yet activated), Sungevity’s iQuote tool is a true game-changer.
Sungevity Solar Equipment
Sungevity’s online monitoring system, OurSungevity, allows users to constantly monitor the performance of their home solar system by checking their system’s output, carbon savings, and other electricity related production. OurSungevity even lets customers track their installation process by monitoring the 6 steps of installation online. With OurSungevity, customers can monitor their solar system anytime, anywhere using a computer, tablet, or smartphone. In fact, with an average score of 4/5 stars on Google Play and on the Apple Store, OurSungevity has the highest mobile app ratings out of any solar company.
Sungevity is known for its high-quality dealers. Local installers must undergo an extensive application process and are required to pass two quality assurance checks with top marks in order to work for Sungevity. The quality assurance checks are as follows: first, a regional representative certifies that the design meets standards. Second, a district manager certifies the regional representative’s work. This thorough two-step QA process is unique in the industry and goes a long way to ensuring that each of Sungevity’s solar panel systems is installed correctly and safely.
One of the unique customer experiences associated with Sungevity is the custom installation process. Sungevity’s expert installation team creates a custom design for each home and provides panels that rank high for efficiency, quality, and blendability with the roof of the home. In addition, all systems feature industrial-grade railing, simple assembly, integrated grounding with UL 2703 systems, PE certification, design software for quote preparation, and a 20-year warranty.
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